Bókun

Vorteile

Bokun delivers a system that integrates just about every functionality we need as a Food Tour company. I particularly like how we can easily find new partners to hook up to the same functionality.

Using bokun we can give our clients a seamless experience and at the same time keep administration on our end as lean as possible.

Nachteile

Cons isn't the right word, the company has a few places to work harder on.
- Support could respond faster
- Support and new feature roll-out has to get more transparent
- E-commerce integration has to be enhanced. Up selling, down selling, cross selling are all in its infancy at this moment.
- Partner integration needs more work, the software currently doesn't work well with a model where brick-and-mortar tour agencies sell tours on behalf of us. (Ticketing displays incorrect messages to the end user, invoices can only be sent to one party, not to a different invoicing department, payments are not assumed to come in just before or just after the tour date).

Vorteile

Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team

Nachteile

I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management.

Vorteile

The possibility to connect with my own website.

Nachteile

Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

I was contacted by phone because the operator wanted to be sure I understood what I could do and to give me the right assistance

Nachteile

Sometimes FAQs are not helpful. Should be improved maybe with videos

Vorteile

- Great support service
- Reliable technology
- Easy interface
- Great option to create supplier relationships
- Design led widgets and booking process

Need I say more!

Nachteile

The only requirement I have is that I need to able to create a tour experience that allows a minimum number of people from different booking parties for my tour to go ahead. Eg 3 Min. That is fundamental in tour operations and surprising that it is not available on the system. Please add!

In Betracht gezogene Alternativen

Warum Bókun gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Bókun

Vorteile

Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch!

Nachteile

I don’t recall anything close to that at all.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly.
We are very happy to work with Bokun!

Nachteile

We haven't had any bad experiences yet, so we can't write anything about it.

Vorteile

Very punctual and helpful. Matters that needed to be fixed immediately that could of ruined my business if I had not been able to get the support when needed

Nachteile

Other then not being able to call them over the phone I was surprised to actually have a live agent respond quickly without me having to send an email and hope they respond in a day or two

Vorteile

Excellent customer service you have a such a nice team

Nachteile

100% on your service very kind and very honest

Vorteile

Excellent service with good care and professional

Nachteile

Best management and well organised business

Vorteile

effective and quick, i am not good at writting long, sorry

Nachteile

cant find any

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Gründe für den Wechsel zu Bókun

Vorteile

All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents [sensitive content hidden] so far.

Nachteile

I do not have any complaints so far as all agents made it pleasant to use as a tool.

Vorteile

great service, fast, patient can recommend

Nachteile

bad phone connection always with the help service. Can't barely here them

Vorteile

Very clean connection
It is very comfortable to work here

Nachteile

It would be better if the operator speaks other languages, for example the language of those countries

Vorteile

Its reach to every aspect of experienclve operators.

Nachteile

The complexity and intricacy of the system.

Vorteile

I am still thinking the features inside, but it most likely Good.. 30% increasing

Nachteile

Because bokun is friendly staff, so I would like to ask without machine

Vorteile

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Nachteile

many of partner to work with Bokun then easy to find reseller on Bokun.

Vorteile

Very helpful team 🙂 , they just do all your requests quick and easy

Nachteile

Everything was perfect, they make all what you want

Vorteile

Prompt information about bookings and amazing supporting team

Nachteile

Not connecting easy my products with Get Your Guide

Vorteile

Professional, quick response, offer good assistance.

Nachteile

I like to use bokun, it is very important to sell products through them.

Vorteile

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Nachteile

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Vorteile

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

Nachteile

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Vorteile

easy to manage and sync booking, i love how the agents are so fast respond

Nachteile

too many features, sometimes it gets complicated

Vorteile

I got assisted immediately and even though I got disconnected I could connect with the same consultant again. That is great.

Nachteile

I have no complaints. I was assisted without any hassles.

Vorteile

Very Good and Easy. Helpfullness for Tour Operator like me !

Nachteile

Can't use one Bokun for many Viator Account

Vorteile

l'infinità di opzioni e connessione con OTA

Nachteile

bisogna dare all'utente più visibilità specialmente quando si acquista il pachetto pro

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

El trato personalizado, el involucramiento con la estructura de mi empresa, la pronta respuesta del equipo de conectividad y comercial, el acompañamiento al contratarlo.

Nachteile

La falta de conexión de precios vía API con las OTAs Expedia y Viator

Vorteile

Bókun is easy to use and offers a simple interface with most of the features we needed to manage bookings efficiently.

Nachteile

The mobile check-in app is quite limited. It doesn’t allow you to select current time slots while scanning tickets, which can be inconvenient. Additionally, for new customers, Bókun has doubled the pricing, which may be a drawback for small businesses.

Vorteile

The support agent [sensitive content hidden] is a straight to the point guy he solved my problem 2 times faster than any other support agent.

Nachteile

English level of other agents. It can be hard to communicate with someone with B1 level of english.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

Customer service is excellent in that they get to the point and solve your problems. They do as you ask and don't argue. So if I ask them to read my screenshot and circle or tell me where to click they do. They don't send me long articles. They can also call you back.

Nachteile

As a small business, I was not able to secure one booking from the PRO PLAN like I do on airbnb and from google ads, in the 3 months I was with them. Within a week on airbnb and google ads I got inquiries, emails and bookings.

Vorteile

Best support team i have never seen in my life

Nachteile

maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.

Vorteile

Bókun's staff is always super-available. [sensitive content hidden] were both very helpful. They reach out directly to resolve our system issues immediately. They are kind, patient and very helpful. Thank you.

Nachteile

System settings are not very simple without assistance.

Vorteile

Customer support, fast and focused on problem solving.

Nachteile

Would be great if it had more operational features but this is a booking engine not a operational tool.

Vorteile

Superb customer service, exceeding my expectation every time!

Nachteile

Wish that implementing new features would be an easier and faster process, but I completely understand the procedures that they must follow prior to do so.

Vorteile

Customer service was direct fast and on point . Opened the support chat and got all the answers

Nachteile

Navigating the page is tedious and time consuming . As a tour operator it takes hours to read through all the help FAQs too time consuming . So thankful for the chat option

Vorteile

Once familiar with Bokun it is very intuitive.
Bokun's chat service is quick and good that assist with learning to use the product

Nachteile

It takes a bit of time to learn to use but once familiar is very easy.

Vorteile

The system is logical, intuitive and has a lot of features combined with marvellous support.

Nachteile

Nothing, but what can be a bit "more" avalaible: autamted full API connections to more OTA with guaranteed contracts

Vorteile

It is easy to set up tours and activities when you work in the tourism industry.

Nachteile

Easy booking engine for excursions and activities.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging.

Nachteile

It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed.

Vorteile

Makes my business management easier , gives me more bookings and I can reach out more customers and resellers

Nachteile

Little difficult in use and confusing connect the products from otas

Vorteile

The support Bokun gives through chats and by calling suppliers

Nachteile

Bokin is always committed to ful customer satisfation.Can't complain.

Vorteile

The system is easy to use, clear sections with all features and amazing customer service.

Nachteile

It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you.

Vorteile

I like the ease of creating my website on Bokun, the simple but beautiful sections, I love the way how easy it is to import photos, video playing on the website did for me the first time I tried the feature. customer services was great, Seoutaj was great in explaining the steps to edit the features I was looking for.

Nachteile

little confusing at first, but it was easy to figure out

Vorteile

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

Nachteile

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.

Vorteile

What I liked most about Bókun was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer.

Nachteile

One area for improvement would be the user interface; it could be more intuitive, especially for new users.

Vorteile

Qué casi noooo me envían reserva y necesito más

Nachteile

Qué me envían pocas reserva y necesito aser crecer como empresa

Vorteile

Easy to use and powerful tool to manage calendars from OTAs

Nachteile

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

Live chat and if there is an unsolved issue, Customer care agent phone

Nachteile

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Bókun

Vorteile

It's easy to set up and use. I also like the customer service, as well as the articles in the Help section.

Nachteile

I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity.

Vorteile

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

Nachteile

The system is very in depth, which is a good thing, but as a starter is was a lot to take it