Zoho CRM – Bewertungsseite 2

Vorteile

One thing I like the most about Zoho CRM is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of all size.

Nachteile

While Zoho CRM offers great features, the learning curve can be steep for new users, particularly when it comes to customising platforms to fit specific business needs.

Vorteile

Gets the basics right. Easily customisable views so that our teams get the information they need straight away.

Nachteile

Unless you are building a sales pipeline in the way they’ve thought about, it can be a struggle to adapt to individual company needs. It also lacks in integrations with other tools.

Vorteile

I love Zoho I found it really easy once you know how to do it to customize and build the most effective CRM for managing data. The amount of work you can accomplish once you know how to effectively use Zoho and if you use everything it has to offer is great.

Nachteile

I think the ability to reverse mass updates that aren’t done properly was frustrating

Vorteile

It is easy to manage our customer operations and conversations using Zoho CRM.
Zoho CRM has exceptional features that are easy to understand.

Nachteile

Since I started using Zoho CRM, everything has been perfect.
It has no flaws.

Vorteile

Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity.

Nachteile

So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses.

Vorteile

It comes with an integration support with other tools in the Zoho Suite as well the google suite. It is a good option for CRM for small and mid scale business. The UI is customisable as per needs and comes with an AI powered tool for automated recommendations

Nachteile

The customer support is limited and initial learning of the tool requires some technical training. The API exposure to the backend where the customer and sales data flows is also a bit limited

Vorteile

La cantidad de cosas que teóricamente se pueden hacer.

Nachteile

El penoso soporte de su equipo.
La integración es necesaria hacerla con un partner, y no es barato, al coste de las licencias hay que sumarle el del partner y no sirve nadie por muchos conocimientos IT que se tengan ya que las particularidades de cada módulo son muchas y siempre se pierden muchos datos de tu antiguo sistema.

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Zuvor genutzte Software

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Vorteile

For us, this is one of the most complete CRM platforms available. We usually recommend tis platform to SMB's who need a CRM platform, but still are not big enought to get Salesforce for example (and in some case this is all they'll ever need)

Nachteile

Maybe time needed to do the initial set-up, as everything needs to be changed and the default options are not always useful. The UI sometimes feel a bit clunky.

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Vorteile

There are very useful task automations in Zoho CRM which has helped us get our work done easily and more accurately. It also has powerful analytical functions for generating insightful performance reports that help optimize our customer engagements during sales. Zoho CRM team collaboration tools help us to work together on our customer journey.

Nachteile

All features in Zoho CRM are perfect. We have not come across anything about Zoho CRM to dislike.

Vorteile

I like the robustness and how Zoho CRM is rich in features we can maintain every clients details ie past order history,projected sale etc with long term value if you set the params right.Additionally with the analytics and reporting it is by far the best analytics tool I have used .

Nachteile

The performance of this system is sometimes not the best, usually during large data set or pack usage.

Vorteile

It is very easy to use, especially for customization and integration. It has an extensive range of features, and you can customize it to fit your business needs. You can also integrate it with other Zoho products or other apps. Another great feature is the mobile app which has made tracking of sales and interaction of clients much easier.

Nachteile

I have no complaints about this product.

Vorteile

Cost is most important feature and graphics made available makes the tool more pleasing then just crunching numbers everyday. As install base is growing, we are able to recruit team members who have used this tool in some way or shape in their past lives. Internet calling feature to protect our identity is a great feature.

Nachteile

Internet calling phone numbers sometimes show up as spam calling on customers cellphone which is concerning.

Vorteile

I like this software because it addresses business problems such as the lack of organization in customer management, sales and marketing tracking, and the need for a centralized database. The scope of its use case includes contact management, custom reporting, and sales process automation.

Nachteile

Some minor drawbacks of the software include the lack of advanced reporting features, the learning curve for beginner users, and the limited customization capabilities compared to other CRM systems.

Vorteile

Zoho help me streamline repetitive tasks like lead assignments and follow-ups, which not only saves me time but also ensures that no customer inquiries fall through the cracks. Overall, it’s making our customer experience so much smoother and more responsive, and I couldn’t be happier!

Nachteile

I’ve noticed that some of the reporting features could be more intuitive. While they do provide valuable insights, creating specific reports can be a bit cumbersome, requiring more steps than I’d prefer.

Vorteile

It is very easy to navigate with, no hassle, no lag, no bugs, easy to put information and details.

Nachteile

Using it for a while now I do not have any least like on the whole product because it is very easy to use and navigate.

Vorteile

Comprehensive functionality and User -friendly interface.

Nachteile

Complexity of initial setup of Zoho CRM where business processes are highly specialized.

Vorteile

Filtering of leads and it is userfriendly product

Nachteile

It is not suitable for small business as bit costly

Vorteile

The program gives you the possibility to connect with customers via various channels.

Nachteile

Delivering real time notifications in an organized timeline.

Vorteile

Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales. It was much easier to customize to match our needs. Has super amazing sales analytical tools which provides us with the insights we need to understand our sales performance and do sales predictions.

Nachteile

There has been no time that Zoho CRM has failed to offer us the best services. Nothing not to love about it.

Vorteile

its versatility and user-friendly interface. It offers a comprehensive suite of features, including customizable dashboards, automation tools, and robust reporting capabilities, which make it easy to manage customer relationships effectively.

Nachteile

One of the challenges with Zoho CRM is its complexity for new users. While it offers a wealth of features, the learning curve can be steep, especially for those unfamiliar with CRM systems.

Vorteile

What I liked most about Zoho CRM is its user-friendly interface and customizable features. The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient. I also appreciated the integration with various third-party apps, which streamlined processes and enhanced productivity.

Nachteile

What I liked least about Zoho CRM was the occasional complexity in setting up advanced customizations. While the platform is highly customizable, some features require a steep learning curve or technical knowledge to configure properly.

Vorteile

User interface and features are good and almost all relevant to specific needs

Nachteile

user interface needs to improve and cost is too high

Vorteile

Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis.

Nachteile

There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams.

Vorteile

One of the things I liked most about Zoho CRM is how easy it is to navigate. The layout is clean and intuitive, making it simple to find what you need without getting lost in a sea of tabs and options.
I really appreciated the level of customization available. You can tailor it to fit your business needs, from adding custom fields to adjusting the sales pipeline stages. It feels like it’s built for you, not just a one-size-fits-all solution.
Compared to other CRM options out there, Zoho is pretty budget-friendly. It offers a ton of features without breaking the bank, which is a huge plus for small businesses or startups.
love that Zoho CRM plays nice with other apps. Whether it’s connecting to email, calendar, or other software tools, it makes my workflow a lot smoother. Plus, the automation features save me a lot of time!

Nachteile

I found the reporting tools a little basic for my needs. I’d love to see more advanced analytics options to really dive into the data and get insights.

Vorteile

Easy Customization - Zoho CRM's customization is a lifesaver, aligning perfectly with our unique processes.
User-Friendly Interface - The intuitive design makes navigation a breeze for me and my team.
Time-Saving Automation - Streamlined tasks and automated campaigns have significantly boosted our efficiency.

Nachteile

Learning Curve - Some advanced features took a bit to grasp, but ongoing training helped.
Mobile App Limitations - The mobile app could use more features compared to the desktop version.
Automation - it requires a developer for advanced automation process.

Vorteile

Es un programa muy completo permitiendome automatizar varias acciones y funciones, como asignaciones, correos de formas atomatizadas por el sistema, reglas de puntuacion para calificar clientes, empresas por medio de reglas de puntuacion mejorando la ventas de forma mas precisa

Nachteile

no todos tiene acesso es un poco costoso

Vorteile

What I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own!

Nachteile

The biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade.

Vorteile

Nos facilito la comunicación con los clientes, mantener etiquetas con las conversaciones en Wp, integración con rrss y mantener la facturación limpia.

Nachteile

Precio es elevado para latino américa, el soporte no ayuda mucho.

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Vorteile

Zoho CRM is very easy to use. It has a great user-friendly interface and is easy to navigate. But the best thing about it is that it offers you the ability to customize its features to fit your business goals.

Nachteile

The Zoho CRM reporting tool is not sufficiently competitive compared to other platforms. The data it provides is often delayed and does not capture real-time information.

Vorteile

The level of customization was intense but would be great for a larger, more developed organization that is using their CRM much more robustly.

Nachteile

I wasn't aware I went straight into the enterprise edition, which was so much more than we needed and actually prevented folks from wanting to get into the platform and play around. The free didn't offer the tiny bit of customization I needed so I now need to write a review to try out the standard. No worries, but wish I would have known more going into the trial.

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Vorteile

Easily integrates with other zoho tools, Lovely UI, really effective for marketing and sales teams

Nachteile

Takes a bit of time for training, it is costly to use

Vorteile

It's easy to customize and quite affordable. Their integrations are quite good also

Nachteile

Their customer support isn't always great and is limited and takes some time to learn

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Vorteile

priced right - allows mobile access - sends emails and logs emails

Nachteile

customization is not easy - takes time and some tags and filters are difficult to change

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Vorteile

I like it’s user friendly design and flexible customization options that have simplified our workflow.
Also it is great with task management.

Nachteile

It is a unique software that is worth exploring, nothing to dislike.

Vorteile

I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution price is also moderatte one not too low and not too high and customer support is also good.

Nachteile

User experience on mobile app can be better and they can reduce the pricing for the each add on feature

Vorteile

Being able to essentially automate anything and customize it to our liking

Nachteile

Updates take a very long time, some features have been requested for years and still not available.

Vorteile

Zoho CRM helps me manage my workflow,leads and clients journey efficiently.The customer support team is also very helpful and professional in responding to queries.

Nachteile

I like the fact that this tool is built in such a way that the user can navigate easily around it.No cons so far.

Vorteile

I've been using Zoho CRM for a while now, and I have to say, it's been a game changer for my business. The interface is super easy to navigate, and I love how customizable everything is. It’s really easy to set up the system the way I need it, and that’s made a huge difference in how my team manages leads and tracks sales.

Nachteile

Nothing to report as a negative as it is very user friendly.

Vorteile

Zoho is easy to use, its easy to customise and to find your way around the data even if you do not have a lot of knowledge with CRM's.

Nachteile

What's not to like? Its hard to find bad points with software this good!

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Vorteile

I love the simplicity of the dashboard. The fonts are nice and easy to skim. Contacts are arranged nicely and leads are easy to find and categorise. The dashboard isn't too crowded to a point where you can't find what you are looking for. I love the relaxing color choice of pink and blue: It makes work nice and fun. I also love that there's lots of fields to work with when entering lead data which enables us to collect as nuch information about a client as possible and hence create customised business solutions for out clients. It's esy to see the status of each lead and notifications come quick and in a way that's not too obnoxious or alarming.

Nachteile

The navigation bar can be hidden and confusing. Somebuttons have a tendency to be slow and to load slowly. You may be redirected to n ad landing page on certain features which can be frustrating given the pressure of work.

Vorteile

Zoho CRM emerges as a powerful tool for businesses, offering seamless management of sales, marketing, and customer support operations. While its intuitive interface facilitates navigation, I found it slightly less familiar compared to other platforms. However, its customization options and overall effectiveness make it a standout choice for boosting productivity and efficiency in business workflows.

Nachteile

The interface, while intuitive, may initially feel unfamiliar, requiring some time for users to fully adapt. Additionally, while the customization options are extensive, some users may find them overwhelming or complex to set up initially. Despite these drawbacks, Zoho CRM remains a strong contender in the CRM market, particularly for businesses willing to invest the time to unlock its full potential.

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Zuvor genutzte Software

Vorteile

Zoho is a fantastic platform to meet your CRM needs. It is very user friendly and was easy to customize to our preference for workflows and modules.

Nachteile

I would like to see more external applications added to their marketplace for integrations.

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Vorteile

I like how Zoho CRM has enhanced us with real time engagement with our customers across multiple channels.

Nachteile

I am delighted with it hence I don’t have any dislike towards it.

Vorteile

Zoho enables us to scale our business efficiently with an all in one integrated platform. This makes it easy for us as business owners to create training modules for our teams as we're growing, something that can be a huge pain and consumption of time when using a ton of different solutions. Zoho has been great for us.

Nachteile

As a non-techy person myself, there are always difficulties learning new software, and for us it was the Zoho CRM that we launched with. But many online tutorials are available that made this easier.

Vorteile

Very detail oriented and somewhat easy to navigate.

Nachteile

All information is convoluted and spread out in different account levels.

Vorteile

User friendly making is easy to navigate.
Slack integration for remote collaboration.

Nachteile

Great CRM for boosting sales and got no complaints.

Vorteile

Zoho CRM integrates across the Zoho product line. Helpdesk, campaigns, crm all talking and working together! Great for streamlining.

Nachteile

Sometimes Zoho CRM can feel a bit clunky. I've noticed the system can be slow occasionally.

Vorteile

We mainly use Zoho to track employee performance. It is wonder in that regard! It's insanely easy to send coaching emails from within zoho itself directly to our contact center representative. It is equally successful at tracking PIP, Coaching, attendance, calls and meetings. We also use it to track employee attendance with ease.

Nachteile

My biggest complaint is both a blessing and curse. They constantly update, which is fantastic! But some of those updates removed features I enjoyed using.

Vorteile

Zoho CRM stands out for its user-friendly interface and extensive customization options. I also appreciate its integration capabilities with other Zoho apps and third-party services

Nachteile

One of the drawbacks of Zoho CRM can be its complexity, especially for new users who may find the array of features overwhelming.

Vorteile

Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my member's interaction at multiple touchpoints

Nachteile

I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible.