Zoho CRM – Bewertungsseite 4

Vorteile

Its capable to connect with meny other 3r party aplications.

Nachteile

The interface in some apps can be improved

In Betracht gezogene Alternativen

Odoo und HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

For teh number of others apps like xoho project, sales Iq and others that you can connect in one click.

Vorteile

Zoho CRM is one the easiest and best software I have used. Highly recommended!

Nachteile

Cost. For a small business / charity the monthly fee is a expensive.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

Zoho CRM is easier to use and create my own module.

Vorteile

La semplicità di aggiunta contatti/aziende. Molto intuitiva e semplice. L’interfaccia utente è molto intuitiva.

Nachteile

Nulla in particolare. Forse la formazione iniziale è necessaria per prendere un po’ la mano ma dopodiché è intuitivo.

Vorteile

I run a small e-commerce business and have been using Zoho CRM to manage customer interactions and streamline sales processes. The lead management feature is intuitive and has helped us track potential clients effectively and the interface is clean and user-friendly.

Nachteile

it took some time to get used to the advanced automation features.

Vorteile

I can keep myself organized. I can set tasks for future follow-ups and keep track of calls and emails and deals won. It's a must-have tool for anyone in sales.

Nachteile

At times the email glitches and you cannot see if the recipient did indeed open your email or not. At times emails won't go through and the space isn't large enough to send multiple files.

Vorteile

ZohoCRM is easy to use and very intuitive. Everybody using it had no problems learning how to use. Something worth mentioning is that is very customizable and integrates easily with other apps.

Nachteile

There are no things I dislike for this app.

Vorteile

Zoho CRM interface is so user-friendly and undemanding and we are very comfortable using it. It has great security which allows to secure all our patients records. Its seamless integration with the products we use to record patient details makes it migrate and consolidate all patient records under one place.

Nachteile

So far, nothing about Zoho CRM has been amiss.

Vorteile

easy applications ease of learning and the customer support is definitely a plus

Nachteile

Well Learning anything new i think most shy away at first but once i started exploring the many details of what i could do with it i fell in love with it. we just got done customizing our calling link from our pc, our contract builder and our email tracker. the possibilities are endless really.

Vorteile

It has a very easy to use interface.
The customer service is good.
It is very affordable to us.
We have been able to streamline our relationship with our customers.

Nachteile

We have No dislikes up to this point of using the tool.

Vorteile

I like how we can output data in a very quality format.

Nachteile

I do not like the complication while setting up the ecosystem.

Vorteile

That you can really build a lot and customize it to your business needs.

Nachteile

That there are hidden bugs, things happening which documentation says should not happen. Support takes forever to reply and pushes you towards Zoho experts. In many cases our Zoho experts ended up contacting Zoho about bugs but got their replies quickier.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und HubSpot CRM

Vorteile

I like how easy it is to use and that I can change the contact date or if I have ticked off by mistake I can untick - very easy to use :)

Nachteile

sometimes Zoho can be a little slow and I have to go in and out.

Vorteile

As a Zoho One user, I love the combination of more than a dozen business tools that I've used in pieces before. Now, they are all connected and integrated. The list of functionality and critical features is so long... This is truly the backbone of my photography studio. I thought I'd just get a CRM but with the automation and interconnection between the suite components, I just dove in!

Nachteile

The main gripe comes with the slow implementation of some bug fixes and shortcomings. The forums are filled with users' requests for some of the industry-standard features, to which we keep hearing "in progress" or "no timeline". Some of such discussions take months and even years... It could be that the company bit more than it could chew, as the resources on some projects surely run thin, while other projects thrive.

In Betracht gezogene Alternativen

HubSpot Marketing Hub und HubSpot CRM

Warum Zoho CRM gewählt wurde

Costs and breadth of services. Zoho is unbelievably affordable for the smallest of businesses, offering all they need.

Zuvor genutzte Software

Salesforce Platform

Vorteile

Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide.

Nachteile

Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view.

Vorteile

Able to manage clients and perform workflows and reminders of task for each client for different services.

Nachteile

Not so easy to navigate and use. I have a IT background so it is not to hard for me to navigate but for someone who is not too tech savvy, they will need some more time with training.

Vorteile

I am able to keep up with all my leads.

Nachteile

It can be hard to navigate on your own for the first time.

Vorteile

It is easy to use especially in making quotations. It is a time saver.

Nachteile

Some people are unaware of using this system

Vorteile

I set it up for our small business, and it was easy to manage multiple accounts. It kept our work emails separate and more secure than regular email providers.

Nachteile

The mobile app is sometimes slow to sync new emails.

Vorteile

Easy to use. I recommend it because i us

Nachteile

less features than others. over-security features

Vorteile

Zoho CRM impresses with its deep customization options, seamless integrations with numerous applications, and user-friendly interface, making it an effective tool for enhancing business efficiency and customer management at a competitive cost.

Nachteile

As a customer, I found Zoho CRM's interface to be less intuitive and a bit cluttered, which made navigation and customization more challenging. Additionally, the mobile app occasionally lacked the full functionality of the desktop version, which was inconvenient for on-the-go access. Lastly, the customer support response times were sometimes slower than expected, impacting issue resolution.

Vorteile

alot of options, flexible customization.

Nachteile

user interface, complicated procedures in customaization

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu Zoho CRM

cheaper with same options in other crms i checked

Vorteile

Zoho CRM is one of the most affordable CRM solutions on the market and I find it easy to use also customisation and flexibility available according to the business needs. It integrates with a plenty of other business applications, such as Zoho Projects, Zoho Analytics, and Zoho Mail. This made it easy to share data between applications and streamline our workflows.

Nachteile

In my previous organization i used different CRM than zoho so i found out that Zoho CRM's reporting capabilities are not as powerful as some of its competitors. It is missing some advanced features that are found in other CRM solutions, such as social media integration and predictive analytics etc

Vorteile

Having worked with different CRMs across the board, Zoho CRM is by far one of the best options out there, not only it is very user-friendly, but it also has an endless list of features and integrations to make marketing and sales tracking an easier and better job.

Nachteile

Bulk updates are very limited, being able to only do 100 records at a time for most operations is a bit frustrating and time-consuming. Also, not being able to use certain fields during the creation of workflow rules without having to code a function through Deluge usually delay implementing things that should be more user-friendly.

Vorteile

Full interface and functions for programmers.

Nachteile

Deluge, very important for us and ours process

Vorteile

One of the most fascinating tools we used, it's a very user friendly, highly efficient and incredibly easy to integrate tool. I saw Zoho becoming the perfect tool for my team

Nachteile

Lack of Compatibility,Lack of Customization and Redundant Features.

Vorteile

The platform’s robust automation tools and detailed analytics significantly streamline workflow and improve decision-making

Nachteile

New users may find the initial setup process of Zoho CRM to be complex and time-consuming. Due to its high degree of customization, getting everything configured to specific business needs can be a daunting task without proper guidance.

Vorteile

What I like most about Zoho CRM is how it empowers me to create an exceptional coaching experience. The user-friendly interface, customizable features, and seamless automation are a game-changer. It allows me to focus on what I'm passionate about—coaching and course creation—while it efficiently handles tasks like lead management, email marketing, and contact organization. Zoho CRM is more than just a tool; it's my partner in spreading positivity and achieving my goals.

Nachteile

While Zoho CRM offers fantastic benefits, I have encountered a few drawbacks. The learning curve for advanced features can be a bit steep, and sometimes, the system's performance may lag during high usage periods. Additionally, the pricing can add up if you require advanced customization or need to scale up. However, these issues are far outweighed by the numerous advantages it provides for my coaching business, making Zoho CRM an essential tool in my journey to success.

Vorteile

Ease of customization to get the fields specific to our niche.

Nachteile

Can be complicated for new users, we had to spend more training the staff.

Vorteile

Very easy to use compared to other systems I have tried! Easy to integrate, mass update records, export information and access via app.

Nachteile

Would prefer stronger integration with Zoho Sites and Bookings to add more functionality in automation but this likely could have been achieved with more technical knowledge.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und HubSpot CRM

Warum Zoho CRM gewählt wurde

Have used Hubspot, Sage and Salesforce among others historically and Zoho provides a more mid market option between these three. It is simple, reliable and has good features for its price range.

Zuvor genutzte Software

Salesforce Sales Cloud und HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

Zoho CRM was part of Zoho One package so offered good value for money with features that integrated with other Zoho software that we use. The support is also great with Zoho, I can message and receive a response back fairly quickly.

Vorteile

Its strength lies in its customization capabilities, integration options, and a comprehensive suite of tools.

Nachteile

There are so many features so it requires some time to learn how to use all the features effectively and profitably.

Vorteile

Me encanta como es intuitivo y agradable a la vista.

Nachteile

Que a veces es necesaria gestiones mas avanzadas de gestión de tiempo y no las tengo.

Vorteile

1. simplified report and analytics to project task and related schedules
2. Close collaboration with project team
3. centralized managemnt of project data including milestone, timelines and task that are critical components of flawless project management

Nachteile

1. While the interface might be crafted technically it may take a while before one gets around to fully understand the differnt functionaliity provided with the zoho crm
2. Need for additional customizations when it comes to its gantt chart for purposes of resource allocation

Vorteile

Zoho gives you most of what you are looking for in a CRM for a very competitive price. For orgs on a budget it's a great option.

Nachteile

The modular style can be a bit clunky. For expale, CRM and Campaigns don't always integrate data seamlessly, so work around and extra steps need to be taken.

Vorteile

I like lead management process and workflow automation

Nachteile

doesn't have the two-way messaging option yet

Vorteile

Zoho CRM m'aide vraiment à suivre les clients et les prospects. Une fois que j'ai compris le fonctionnement, c'est facile et ça me fait gagner du temps pour les relances.

Nachteile

Mais, il y a tellement de fonctionnalités que ça peut être un peu intimidant au début.

Vorteile

Zoho CRM is an excellent and lucid customer relations manager tool.

Nachteile

Zoho CRM has nothing to be anxious about.

Vorteile

Great tool to track records and handling the software is easy, everything is in-front of you. Just a small sense is enough to use it properly.

Nachteile

Chat with internal and multiple sheets, notepads, contact management.

Vorteile

I like Zoho CRM because it is very affordable, and has customizability, automation as wells as multichannel communication so due to this good feature I use Zoho.

Nachteile

Although it has best feature but also has some problems like a steep learning curve, UI/UX design, limited free version, integration challenges, and customer support quality features I don't like.

Vorteile

Management of contacts via User Interface range of functions.

Nachteile

They could attempt to improve the interface's accessibility and usability.

Vorteile

I love the automation aspect of it. We've probably saved two or three people's worth of working hours by automating a lot of our sales processes. We have workflows to send sales emails, run campaigns, set reminders, you name it. It's made everything much more systemitized.

Nachteile

The set up process is far from easy. It took us around a couple months to integrate it with everything else, set up custom properties, and educate everyone on using it confidently.

In Betracht gezogene Alternativen

Pipedrive, Salesforce Sales Cloud und HubSpot Sales Hub

Gründe für den Wechsel zu Zoho CRM

We didn't need a huge enterprise-level for the scale of our current operations and Zoho looked more than capable for a much more reasonable price.

Vorteile

Zoho CRM has all the features that you need to excel or elevate your business. Very good tool for small to large business. You can meet the customer expectation and requirement through Zoho CRM. It is very easy to implement in the business.

Nachteile

Beginners ma feel difficult to use but proper guidance makes you superior. It's bit expensive in for small Nepalese Business.

Vorteile

Task management helps users stay organized by providing a centralized location to view and manage all tasks related to customer interactions, such as follow-ups and tasks.

Nachteile

While the user interface is generally intuitive, some users have mentioned that there is a learning curve when getting started with Zoho CRM, especially for users who are new to CRM systems.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

Zoho CRM is known for its competitive pricing compared to some other CRM solutions, making it an attractive option for small and medium-sized businesses with budget constraints.

Vorteile

Being a one stop solution. We can easily manage all customer operations in one crm

Nachteile

Everything is good just UX can be improved a little bit

Vorteile

Zoho CRM provides a unique CRM capability and sales pipeline management and on multiple projects contacts management this product is amazing.
Content creation and easy workflow management are the most important things that the platform offers the best.

Nachteile

Nothing at all to dislike on Zoho CRM because after the new user is through with training, the rest is just working.

Vorteile

Free trial and easy to deploy for small enterprises.

Nachteile

Zoho CRM is cloud based but it turns out its server capacity is limited that leads to slower response time.

Vorteile

We used zoho one that allowed us tl take advantage of the full zoho suite of products for a great per user price

Nachteile

Reporting in zoho crm was a bit limited for deep analysis of data

Vorteile

It changed the whole dynamics and progress. The timeline is different now, I can see long term in a practical sense.

Nachteile

Nothing really. No complains yet. Maybe I would like to be able to change the color dynamics to make it appealing to my eyes so it doesn't look the same all the time.

Vorteile

I think the simplicity of the CRM is one of my favorite things as well as how organized it is

Nachteile

Sometimes the email notification you get if the email has been read by the lead can be delayed

Vorteile

I love the features of the system immensely. The ability to have all in one place, to be able to monitor and to assign, and to be able to audit users to ensure that the customers are being given the best possible service in a fast paced business environment.

Nachteile

I dont like the fact that they only work on certain browsers. For instance, we use Firefox for everything, but their system blocks firefox from being able to access pictures and such. Additionally, their customer service team is not the best to deal with and sometimes impossible to get ahold of.

Vorteile

Zoho CRM is a powerful automation tool, making it easy to streamline sales processes.
It also helps in improving decision-making, through best interface and comprehensive analytics.
I also appreciate its integration with other Zoho apps, creating a unified experience.

Nachteile

Its highly customization option can make new users a little uncomfortable, otherwise, it is the best CRM to use and navigate sales.