Zoho CRM – Bewertungsseite 3

Vorteile

A leading choice in the customer relationship management sector, particularly for small to mid-sized businesses. Known for offering a comprehensive set of features at competitive prices, this CRM delivers enterprise-level capabilities while maintaining accessibility for businesses with smaller budgets.

Nachteile

While Zoho CRM’s extensive features are a strength, they can be seen as a drawback for businesses that only need basic CRM functionality. The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities.

Vorteile

I like it’s ease of use and implementation with the best features and integrations.
Also it’s customer support is amazing.

Nachteile

I have nothing to highlight as a dislike towards it.

Vorteile

Primarily because it allows you to tailor its features to meet your business objectives, ZOHO CRM is incredibly user-friendly. It is really simple to use and has an excellent interface. It's a great tool for managing your client relationships because it lets you stay on top of things like managing leave, attendants, sales, and customer tracking continually.

Nachteile

pretty much everything of it. You must upgrade in order to use the platform's other features, which include adding more expensive Zoho tools to your portfolio like SalesIQ, Campaigns, and other features. The workflow component is highly incongruous and lacking in intuition. Due to its outdated interface, Zoho is stuck in the 18th century when compared to competing platforms that employ real workflows.

Vorteile

The user-friendly interface and great support team.

Nachteile

I like everything about Zoho CRM and I would recommend it to all business owners.

Vorteile

Very easy to use and it's a great value overall

Nachteile

That it will not sync with my email. I need to utilize a separate email method

Vorteile

My most favourite things on this software is zoho office suite.
It makes all characteristics of this software more easily usable.

Nachteile

Advanced features are only available for higher paid users.
For small to mid size businesses cannot paid that such amount.

Vorteile

All the features available. There are so many.

Nachteile

It is overwhelming with all the features and I am waiting to speak to someone so I can figure out which version I need.

In Betracht gezogene Alternativen

Google Workspace

Gründe für den Wechsel zu Zoho CRM

I am still trying to decide which CRM to use for my agency

Vorteile

Ease to use interface and features that were requested such as auto email reminders are live savers

Nachteile

AI tools are still missing, like how to generate emails to write to customers.

Vorteile

The best thing about Zoho CRM is it comes with powerful automation tools that streamline repetitive tasks such as lead generation, follow-ups, and email marketing campaigns.

Nachteile

As such there is no serious drawback of Zoho CRM but one thing is that moving data to and from Zoho CRM can sometimes be tricky, especially when dealing with complex data structures or large volumes of data. This can be a barrier for businesses transitioning from another CRM.

Vorteile

Zoho is a comprehensive CRM platform that allows you to manage virtually everything in one place. You can integrate ads, landing pages, and lead forms to capture real-time data directly within the CRM. Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently.

Nachteile

1. Facebook ads lead form disconnected multiple times without any reason.
2. Lead doesn't show up in real-time, meaning it takes a couple of minutes or hours to show on the CRM.

Vorteile

WHat I like the most about Zoho CRM is that I was amazed that Zoho has also integrate in social media sites which is I initially used Zoho Inventory. I definitely purchase Zoho when handling my clients social media sites and inventory in the future.

Nachteile

What I like the least about Zoho CRM is that probably I need to extend the free trial from it's 14 days to 1 month.

Vorteile

le prix est correct face à d'autres CRM, on comprend pourquoi en commençant à le configurer

Nachteile

Cette interface est extrêmement peu intuituive, cela fait des semaines que nous travaillons avec un développeur spécialisé pour adapter zoho CRM à notre activité, et nous découvrons chaque jour de nouveaux problèpmes qui rendent impossible l'utilisation de ce CRM au quotidien pour notre entreprise. l'interface est triste et moche, elle a beaucoup trop d'informations inutiles.
Même en faisant le tri dans toutes ces données inutiles on a toujours l'impression d'utiliser un logiciel qui a 15 ans de retard tellement le design est basique et peu "user friendly"

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

le prix et les fonctionnalités supposément beaucoup plus développées (mais très très difficiles à configurer malheureusement)

Vorteile

Its protecting and audit logs feature and end to end training program

Nachteile

Till now i did not find anything as least

Vorteile

Zoho has all the features you need to manage the A-Z of your sales operations. The automated workflows and sequences have been especially helpful for us because it used to take forever to send our opening sales emails to hundreds of prospects, whereas now, we don't ave to spend a single second to send these emails, and they're standardized and have automated reports on their performance. This alone has probably saved us a dozen hours each week from sending them manually.

Nachteile

It was difficult for us to get off the ground in the beginning, we even questioned whether it was actually going to be the right fit because of that. It might be good to have better onboarding to get ahead of that.

In Betracht gezogene Alternativen

Pipedrive und HubSpot Sales Hub

Gründe für den Wechsel zu Zoho CRM

Zoho had an edge above most of the other options, but it also had all the features we really wanted. So, it was probably a balance of price and functionality that moved us to Zoho.

Vorteile

As a pre-sales consultant its easy for my find the my leads option and day today task.

Nachteile

All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds until we put manually

Vorteile

the flexibility, comprehensive features

Nachteile

individual business requirements ,technical expertise

Vorteile

Zoho’s flexibility allows teams to tailor the CRM to fit their sales process, with customizable modules, fields, and workflows.

Nachteile

some advanced features and integrations require higher-tier plans, which can increase the cost.

Vorteile

Zoho CRM offers competitive pricing and a free plan for small businesses or startups.

Nachteile

While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable

Vorteile

Zoho CRM offers high customization and comprehensive feature, it works as a best full-featured CRM tool for Sales and Marketing team.

Nachteile

Nothing to list as a dislike about Zoho CRM, every features are best in it. I can say the price should be little more competitive than other CRM tools.

Vorteile

Having used and implemented the big competitors, I can confidently say that Zoho CRM does everything a small or mid sized business would need. Many people in my space overpay for their CRM and the only reason they won’t switch is they’re overwhelmed by the thought of moving all their data and redoing any automated workflows.

Nachteile

Nothing that I can think of. I am not a power user of a CRM but it works.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

It came with my Zoho One subscription. If not I would have just managed my contacts in my address book or a spreadsheet to track prospects.

Vorteile

I enjoyed it at first because it was simple to use. It was also very easy to train others to use.

Nachteile

After a few weeks of using Zoho it began to freeze and have connection issues. It made it difficult to use because everyday it had to be restarted and check for issues.

Vorteile

I like the easy access to a database with specific notes for client prospecting, as well as the ability to track activities, both for progress in closing sales and for existing customers

Nachteile

Accessing contacts by point of contact sometimes seemed confusing to me

Vorteile

I love how intuitive and organized it makes all of my data about my clients and potential leads. It really formulates my data sets in a very logical manner

Nachteile

I wish that it had some built in AI. Having the ability to extract the information and help with automated tasks like writing emails, reaching out to leads, and conducting market research

Vorteile

It is possible to engage with customers across multiple channels effectively.

Nachteile

I’m delighted with Zoho CRM, thus i got nothing to dislike.

Vorteile

It stands out to be a great solution for customer relationship management.
Also it is very accurate when it comes sales automation and forecasting platform for business.

Nachteile

Every since i started using it i have no negative aspect towards it.

Vorteile

Lo intuitivo y sencillo de implementar, lo que permite tener un onboarding exitoso en un corto plazo.
Para el equipo de ventas es sencillo tener al día sus tareas con el panel de control de inicio y para las gerencias los gráficos son de mucha ayuda.

Nachteile

Las campañas de marketing, sin bien es cierto, funcionan bien. No son intuitivas a la hora de implementarlas.

In Betracht gezogene Alternativen

SAP Business One

Gründe für den Wechsel zu Zoho CRM

Por la facilidad de uso, graficas y el costo.

Vorteile

Easy to use. Fairly features rich. Great for a free software

Nachteile

Lack of integration with other software. Some limitations. No PO creating options. Order acknowledgements

In Betracht gezogene Alternativen

Odoo

Gründe für den Wechsel zu Zoho CRM

Price features support Ended up a good decision for my business

Vorteile

Zoho provides a lot of tools like CRM, Project management and more. It makes a project development easy for a team.
It is a cost effective solution for users compare to compitors.

Nachteile

I didn't have any cons for Zoho right now.

Vorteile

I like zoho cause it enables me to organize and manage projects efficiently through its customized features and user friendly interface. Its seamless integration with other application is also top notch and its pricing is very affordable.

Nachteile

Its customer support system is less efficient.

Vorteile

Zoho CRM has proven to be an invaluable tool for our business, providing a comprehensive solution for managing customer relationships. The user-friendly interface makes it easy to navigate through the various features, allowing our team to efficiently track leads, monitor sales activities, and streamline communication. The customization options are impressive, enabling us to tailor the system to our specific needs. With robust analytics and reporting tools, Zoho CRM has significantly enhanced our decision-making processes, ultimately contributing to improved sales performance and customer satisfaction.

Nachteile

There is nothing I can criticize about Zoho CRM, I am very pleased.

Vorteile

I like it’s intuitive interface that has helped us to manage leads, sales and contacts processes efficiently.
Also it’s customer support is the best.

Nachteile

Personally I didn’t find any downside, it’s simply the best.

Vorteile

User-Friendly Interface: Easy to navigate, with an intuitive design suitable for both beginners and experienced users. SMF360 knows best

Nachteile

Performance Issues: Occasional lag or system downtime, particularly with large datasets or during peak usage.

Vorteile

The ability to integrate everything into one place from CRM to Doc management to social it was nice

Nachteile

UGH! They roll out changes to their platform and notify no one at all. Then things become unusable, non functional, or disconnected and that's not sensible.

Vorteile

The Reporting of all the Leads generated and the progress and stage of the Leads that will lead to the conversion to closing Sales. The Data is clear and easy to understand

Nachteile

It takes some experience to properly Setup ZOHO. It gets very involved.

Vorteile

marketplace has lots of integration options

Nachteile

too much tabs, unnessary steps, untrained support staff don't know much and always have to refer to somebody else. One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days.

In Betracht gezogene Alternativen

monday CRM und Pipedrive

Gründe für den Wechsel zu Zoho CRM

only reason was easier sms integration with too many integrations available

Vorteile

Based on my designation and roles in IT, I liked the Zoho CRM Portal the most. Whenever I used the first time I was astonished that this business management software was different in comparison with others as well as managed by all businesses of the different sizes of enterprises in this era. With the help of this automation software, I can easily assign, manage, track, finalize, etc. the different types of tasks in the software development field. The most amazing thing is that it's a solid automation platform for small as well as small businesses.

Nachteile

The Complexity has an issue with ZOHO CRM. Many people don't know how to use these services. Need to take a Webinar about this product like advantages, how to use, business logic, implementation & integration in cloud computing.

Vorteile

I have nothing to share, I genuinely dislike everything about this CRM. The abundance of things overwhelm a first time user.

Nachteile

Organization, ease of use in general and the incredible abundance of functions that offers that are just there... It seems the sky is the limit but the most basic stuff it does wrong. You want a simple template that shows all relevant information for a client without fishing every corner of the screen for it or going away of the initial page to get all the relevant data. Seriously don't recommend.

Vorteile

Zoho CRM is a tool that we have found quite critical in the management of our sales, marketing and customer service aspects of our business. It's setup and implementing process is uncomplicated and comes with a user friendly interface which simplifies the utilization experience. Being a web based app it is compatible with our computers and even available in a mobile app making it's accessibility such a breeze. We have experienced lots of benefits from Zoho CRM. From being able to connect with our customers through the various channels. It provides emailing for easier record keeping of responses from email, calling through the telephony feature that allows us to schedule calls and follow up with clients through calls and social media where we are able to manage our different page profiles and check on clients feedback. Also we are able to segment customers for ease of recording and appointment scheduling. Events management is easy, we are able to invite clients to any events from the customer database. Lastly Zoho CRM perform deep analysis on the different facets of the business and generate reports that help us track progress of the business

Nachteile

Honestly Zoho CRM is a blend of lots of benefits. I really have nothing against it

Vorteile

I love the features and that it integrates perfectly into other zoho applications for a central management experience

Nachteile

Setting up SIP calling was a little challenging.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Zoho CRM

Better range of features Intergration into full zoho suite

Vorteile

La semplicità di aggiunta contatti/aziende. Molto intuitiva e semplice. L’interfaccia utente è molto intuitiva.

Nachteile

Nulla in particolare. Forse la formazione iniziale è necessaria per prendere un po’ la mano ma dopodiché è intuitivo.

Vorteile

What I like most about this tool is that it helps me a lot in the company's marketing as well as the very good and efficient communication between clients and our company.

Nachteile

The tool is very complete but what we would like to modify or fix the most is the way of viewing the data, so that this is more customizable to the company's whim.

Vorteile

Zoho CRM is straightforward and simple to comprehend.It enables ease to identify and engage with our customers seamlessly thus building strong customer relationships.It is possible to build and segment audience with Zoho CRM.It automates complex sales and marketing operations.

Nachteile

My experience with Zoho CRM has been remarkable and therefore nothing to dislike.

Vorteile

I like the integration with the Zoho ecosystem
Its price is more accessible than other options
Bulk uploading and downloading works well
Customer service is exceptional

Nachteile

Some email marketing automations fail us.
We have struggled to get certain dashboards to have the right data (in meetings agendas for example)

Vorteile

1) Lead Organization - helps keep our time on task 2) Customizable Contact Tracking - easy to update and search 3) Customizable Account Tracking - from setup through launch

Nachteile

1) Could add more / easier integrations to other software 2) I wish there was an increase in customizations for data integrity - relies heavily on the user 3) Would like to see an increase in analytics within Zoho CRM

Vorteile

Exquisite for leads tracking and segmentation and distribution.

Nachteile

Fantastic for lead tracking and segmentation.

Vorteile

Integreated automation, integrity, email templates

Nachteile

Quite complex while setup sales process

In Betracht gezogene Alternativen

Salesforce Sales Cloud und HubSpot CRM

Vorteile

Zoho CRM makes it so easy for us to talk and and engage with our customers. It uses efficient work automation tools which saves us time and speed up our responses to customer requests. Offers outstanding analytical tools that provides us with insightful reports to help us understand and improve our customer engagements.

Nachteile

Zoho CRM does its job so well and we have not had any cons. Everything is in good shape.

Vorteile

One of the most fascinating tools we used, it's a very user friendly, highly efficient and incredibly easy to integrate tool. I saw Zoho becoming the perfect tool for my team

Nachteile

Lack of Compatibility,Lack of Customization and Redundant Features.

Vorteile

It is very easy to use and it’s pricing is far below its competitors.
Also i like how it provides us with clear market attribution.

Nachteile

No issues encountered while working with it.

Vorteile

Easy to use, customizable setup, robust optimization capabilities, easy to integrate into current business processes

Nachteile

Online help was not easy to find and customer support was a little hard to navigate