Zoho Desk

Vorteile

Great for a startup looking for great value for price. The interface is well done and it seems like there is a ton of good functionality.

Nachteile

Was a little hard to customize the FAQ at first. Spent a good deal of time trying to figure it out. Ended up with something simple, but it works for now.

Vorteile

The clarity of the software. We use the software daily and we are very pleased with the usability and clarity of the software.

Nachteile

Some functionalities are not available in the helpdesk software and in some cases it can take a very long time to get a new functionality implemented.

Vorteile

Es de los más completos que conozco, pero en la versión más cara, que aún así, es la más económica del mercado, con onmicanal, voz, chat, etc.

Nachteile

Es un poco engorroso encontrar las funciones en los menus, pero hace tan tantas cosas que es normal.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Visual clean, integration with Zoho CRM + SalesIQ
Great features for tasks
Mobile apps is well designed

Nachteile

Would need a little more color to identify the state of a ticket
The apps has frozen 2 time during my trial (hope this is temporarly)

Vorteile

Zoho Desk is a great tool for our company. Too easy for customers, and too easy for our account managers.

Nachteile

Probably Zoho needs a redesign. We needed some time to get used the interface. Sometimes the page load take too long.

Vorteile

- The clean interface
- Customize the product
- The product stays in a server out of my infrastructure

Nachteile

The translate of the product to Portuguese. Many of the texts still in english and disturb some users.

Vorteile

the connectivity between other zoho platforms

Nachteile

design and ergonomy should evolve quickly