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- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Primary administrator of Help Desk
Vorteile
Super intuitive to pick up and use from the get go. It was extremely easy to set up the entire team and inform them on how to utilise the basic features of Help Desk.
Nachteile
Advanced features aren't explained very well and hidden behind deep menus. Makes it very hard and tedious to implement some more advanced features.
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Awesome Product
Hi this is sam.. Iam using Zoho Support for last 3 months and its excellent product , it will take care of your helpdesk.. The app which you can trust , Go for it no second thought .. Would refer to others
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
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Liked it
Vorteile
Ease of Use. Customer Portal. SLA Management. Time tracking. SMTP. Rich Text support. Agent Status. Collision Detection
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Good Service Highly recommended
Trying it out again with our support team we have just restructured our organization to grow and utilize certain tools that are cost effect as we lean out or support team and automate some processes.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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We installed Zoho Desk for a customer, it was very easy
We had to implement a support solution for a client, and we very quickly decided to choose Zoho Desk, which is a top-notch solution regarding support desk software.
Vorteile
Ease of use for integrators and users
Well desgined
Workflows are a must to configure efficiently
SLAS
Nachteile
Integration with Zoho CRM only bidirectionnal, we should be able to make a unidirectionnal setting for the contacts
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Fantastic Tool
Zoho Desk is exactly what many small and mid-sized business have been looking for. The tools are simple, the reports are customizable, and the work flows makes sense to the agents and the end users.
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One of the best Tool s i have tried so far for ticketing system. The Enterprise ver has...
Vorteile
The software is very easy to and can be customised a lot, the reports are great tool and include time tracking.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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awesome ticket management
Vorteile
the ticket views are very helpful, the columns visually splitting up tickets
email to ticket
ticket collaboration
Nachteile
Integration with projects would be a nice to have. I know it does through bugs but often you have tickets become projects and the easy transfer from tickets to projects would be useful.
- Weitere für 1-5 Monate genutzt
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Impressive help desk solution for the price
Vorteile
Easy to use
Fast for a cloud product
Reporting
Simple to customise
Workflows
Alerts on Tickets
Customer satisfaction rating
Nachteile
No start/stop timer to show how long agents have worked on a ticket.
Some niggly things such as unable to format text when writing a comment to a ticket but can format when forwarding or replying to a ticket.
- Wöchentlich für 1-5 Monate genutzt
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Good helpdesk too!
Vorteile
Great multi-channel support, and ticket reponses is really great! The ability to start a live chat with a user, and then go right into creating a ticket from that interation is nice as well.
Nachteile
Training is necessary to use the tool. It should be a great idea if you improve your users manual or guides.
- Wöchentlich für 1-5 Monate genutzt
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Best Value - Truly Free Software
Vorteile
Features, value and all of the zoho add ons! I have tried virtually every help desk software and they all miserably fail. Zoho has nailed it and is a clear winner!
Nachteile
I don't like the light fonts, I have trouble seeing them and wish they were darker and larger. Also wish they had a live chat system.
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zoho helpdesk
We did try multiple providers for our support services to better serve our customer and improve our efficiency and our choice is zoho.
Vorteile
easy to use, integration with zoho suite
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Awesome
Vorteile
Tickets, and remote access, customers management
Nachteile
time tracking should be more easy, and notes taking
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Zoho has lots of great features and easy to set up
Vorteile
Customer support provided by Zoho has been great, right from the start. Easy to use and it is good.
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User Experience
we have to wade thru, once we have done, it is very straightforward. Integration with others systems not seamless for example, integration path to People and Ticket is required.
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My Zoho desk experience
I was looking for a solution that could help me tracking my custumers requierements and zoho desk fit as a good tool. Although i need more time to explore more functionalities.
- Wöchentlich für 1-5 Monate genutzt
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Easy to setup and incorporate
Vorteile
One of the best things about ZohoDesk is that its easy to setup. It doesn't have a massive plethora of features that make the system daunting.
Nachteile
Whilst I haven't fully implemented the system yet throughout the organisation, I would like to be able to easily integrate it with my email system.
- Wöchentlich für 1-5 Monate genutzt
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I don't think the summary is as good as my current helpdesk
Vorteile
Lots of apps so that it's very versatile but that can also be confusing. It's probably more suited for bigger companies with teams.
Nachteile
The email view has no summary over all the emails. I'm a one person company so I want to see it all easily and this is the biggest drawback at the moment.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Testing ZoHo Desk
We need an email based help desk solution to be used internally for our staff. I'm evaluating ZoHo for this function. While it is more of a customer service tool than an actual help desk software, I'm hoping it will be useful for our needs.
Vorteile
Knowledge Base ability and the fact that emails go directly into the system.
Nachteile
Still having trouble understanding how to set this up and use it.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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amaxing
e-com
Vorteile
integration with email and social media. we were looking for a software that can take customers from any forum and help us track and answer their problems
Nachteile
price. There should be a cheaper version as well. There are many startups that need zoho desk but it is little pricy though it has features that totaly justify the price
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By Far, The Best Customer Support Software I've Tried Ever!
I've been doing business online for 15 years and have tried multiple software for customer support. Zoho Desk is by far the best solution I've found. Can't recommend enough!
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Seems great software to manage support tickets
Vorteile
easy ticket creation, reply is properly tagged to original tickets, multiple department options with multiple email configurations
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Excellent, good design and functionalities.
More agility in the decision-making and more integration with my team.
Vorteile
Very fluent design and easier interactivity than others options in the marketing. My team approved that.
Nachteile
Information Architecture it's ok, but need improve many points. The app could be better with more actions and interactions.
- Wöchentlich für 1-5 Monate genutzt
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Easy to use and user friendly
Vorteile
Ticket creation is very well done. Customers can always keep tab and monitor their tickets in a weekly schedule.
Nachteile
Integration with the past similar system doesn't work very well. If you were using a similar system from a different vendor, you may not migrate your tickets and emails.
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Zoho Desk is a fantastic tool
My first experience with Zoho desk is satisfactory. They are easy to configuration. The the most interesting thing is they i can get a holistic view of a customer.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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One of the better CRM i have used
Vorteile
User friendly . It cans be used in both Mobile and Desktops . Multiple users can view the status at the same time
Nachteile
The only thing which i feel in terms of improvement is that the price of this is little bit on higher side and there is no way to move data from other CRM to this CRM
- Wöchentlich für 1-5 Monate genutzt
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This is very feature rich help desk software
Vorteile
Simple and Powerful User Interface
Simplifies Plans
Customization and Integration supported and really useful.
Nachteile
Mobile Application can be improved more, including widgets and better notification would be good. It would also good to have desktop gadgets to monitor ticket status.
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Zoho Desk Review
Great compatibility with Zoho CRM, all the functionality we were looking for. Compared to FreshDesk and Zendesk. We are happy with how it is functioning for us.
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Great software and support
Like the modern, clean front end that loads fast. Support staff is helpful at Zoho. We use other Zoho products and are evaluating zoho desk for support tickets.
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Excellent Support System
I have started using Zoho Desk for our small startup and love the ease of use, the potential of integration into the Zoho CRM system and clean user interface.
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Great features
This product has great features and functionalities but could use some improvements in UX. Highly recommend for those looking to captivate a larger audience.
- Branche: Biotechnologie
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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It is an goon one for support
benefits are more I get .... like people support always
Vorteile
Most of the things are good enough.. We can use all their service without any issue. I have tested few things ...
Nachteile
In some area zoho name are appeared to end client so they knew it is from zoho, after payment also it is not acceptable.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Excellent
agility, friendly software for our customers.
Vorteile
Is easy to use an so intuitive, this software help us to improve our orders of support track. Very Recommended.
Nachteile
You don´t have a free plan for small companies, I think the cost for agent may less, because we don´t have so much requirements.
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great support saas software
We tried it with ZOHO CRM. It integrated seamlessly. It helps us to manager our tickets, product issues, improve our support quality. Very user friendly
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Great Support
Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement.
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Awesome UI & Very User Friendly
The newer version of zoho is definetely better than the older one. It is very user friendly and easy to adapt also. Anyday anytime i would prefer this.
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Zoho Desk for our customers
We are zoho partners and we are find desk very useful for our customers. Find it easy to convince the customer and make them buy it in a single demo.
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Easy to use
The ability to integrate with it's CRM and other third party apps make it very versatile and it's features make it easy to use by agents and managers
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Works good
It is very stable and mature system with all required features, easy to use as most of our colleagues started to use it without much of training.
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Great service
neat service that lets you communicate well with your customers and really dig into the feedback that elevates your product to the next level.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Very complete ticket management tool
Vorteile
The interface is clean and reports are customizable. Our client was used to send requests by e-mail, so the transition was very easy
Nachteile
It was hard to figure out how to navigate through closed tickets, but I was no big deal. The main features are just one click away.
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Great Software
Vorteile
Great software is easy to use do a trial right now to streamline help desk for our company to resolve faults.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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A value for Money Suite
Vorteile
best part is integrate with Zoho & Manage Engine and also integrate with Zoho ERP & CRM suites to streamline work flow.
Nachteile
The need to have multiple contracts / SLAs under one customer is not there. There should be multiple contracts under one company, and also multiple SLAs per items under one contract.
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NICE AND GOOD
GOOD NICE I LOVE IT VERY MUCH
THANK YOU FOR YOUR GOOD AND VERY NICE SUPPORT
I WISH WVERYBODY WAS LIKE YOU
I LOVE YOU SO MUCH
Vorteile
ALL
Nachteile
NOTHING
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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It works, but does take some getting used to
One view of customer.
Vorteile
The way it integrates with other Zoho products giving us a complete view of the customer from within ZohoCRM.
Nachteile
The UI feels dated. The functionality is slightly clunky, for instance merging a ticket. It is also difficult to see the customer view.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Nice Ticketing System
Vorteile
A brilliant ticketing system.
Social support software gathers data and complaints from the customers.
Nachteile
No Cons
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Great MSP helpdesk
I was creating a template for a company I manage great system. However, I would like to customize a little more by removing required fields.
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Great service
Great so far however I do want to attend a webinar to get a better understanding of the product. I found that is not easy to use as we like
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Emails are good
Nice and easy to use, although, it would be really handy to have a function that makes it easy to select and group emails to move or delete
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It's fantastic
Zoho Desk is a fantastic piece of software with unique and similar features which can suit any company no matter if you're small or large.