ReviewTrackers – Bewertungsseite 2

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Janel
  • Branche: Tierarzt
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.9.2022

Great tool

Great!

Vorteile

How easy it is to view reviews and respond to them

Nachteile

I wish there were more analytics and reporting

Antwort von InMoment

Hi Janel!

Thank you for leaving us a review on Capterra. We are thrilled to hear you find our tool so easy to use! We appreciate your feedback on reporting and will pass along to our team.

Beantwortet am 19.9.2022
Hannah
Hannah Mehr Details anzeigen
  • Branche: Restaurants
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 28.9.2018

Time Saver

Huge time saver, clean and easy to use.

Vorteile

The sentiment breakdown, the ability to organize reviews for easy response.

Nachteile

Which I could look at sentiment by restaurant and track specific reviews. Wish there was less emphasis on response time, or the ability to turn it off. Our operators don't care about that at all.

Antwort von InMoment

Hannah- thank you so much for the great review and honest feedback. Happy to hear you are saving time and getting the breakdown of data that you need to respond to your customers. We do have some beta tools for drilling down into sentiment by a location and group level. Thank you so much for your business and we look forward to continuing to work with you. - ReviewTrackers Team

Beantwortet am 15.10.2018
Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.5.2019

Manage your review easily

Vorteile

The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform.

Nachteile

Reviewtracker is working great but there interface was a bit hard to inderstand for us.

Antwort von InMoment

Hi there, thanks for your review! We love hearing how our platform has helped you save time in managing your online reviews and responding to your customers. If you have any questions at all about the user interface, or about how you can maximize the platform, please don't hesitate to reach out to our CS team. We're always here to help you get the most out of ReviewTrackers!

Beantwortet am 9.7.2019
Kevin
  • Branche: Restaurants
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.10.2022

All in one

As a company we enjoy this product. We have had other companies try to sell us on similar products, but nothing matches what Review Trackers is able to do and it's a good value.

Vorteile

The ease in which you can see your reviews.

Nachteile

Only con is the compatibility with Yelp, more of an issue with Yelp. They make it difficult to respond to customers.

Antwort von InMoment

Hi Kevin! We are thrilled to hear how happy you are with our product, customer satisfaction is our number one priority. Thanks for leaving a review!

Beantwortet am 1.11.2022
ibadat
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2022

Getting reviews got so easier

Vorteile

customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months.

Nachteile

The response feature needs to be improved as we cannot find the name of user in the response page.

Antwort von InMoment

Hi Ibadat!

Thank you for leaving us a review on Capterra! We are thrilled to hear you've improved your rating, that's fantastic news. We appreciate your feedback greatly and will pass along to our team. Thank you again for your feedback.

Beantwortet am 2.9.2022
Katie
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.10.2019

Saves me time and makes me more effective

Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.

Vorteile

Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.

Nachteile

I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.

Antwort von InMoment

Hi Katie, thank you so much for sharing your ReviewTrackers experience with the Capterra community. We're so glad to hear that our review management platform helps you and your team save time, particularly in terms of responding to reviews and identifying patterns and trends in the customer experience. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Once again, thanks for your review!

Beantwortet am 29.10.2019
Lindsey
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.10.2018

Review Trackers Keeps Us on Track!

We love Review Trackers!! Our customer service rep and her team have been so accommodating to our needs and have helped us with any question or concerns that have arisen. We love the new updates to the interface and look forward to a long relationship with their company.

Vorteile

We really appreciate the way Review Trackers organizes all of our online reviews into one easy-to-access location. It allows us to free up our time to focus on caring for our guests instead of hunting down our reviews.

Nachteile

When we first started using the software, it took a bit of time to learn the interface. Yet they have made many updates and have online training videos to get the most use from Review Trackers.

Antwort von InMoment

We look forward to a long relationship with you as well Lindsey! Very happy to hear how easy it is for you to use, that is one of our goals we work hard to deliver on. Thanks for being a customer. - ReviewTrackers

Beantwortet am 15.10.2018
Donn
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2019

Great and easy!

Very good!

Vorteile

It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!

Nachteile

Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all

Antwort von InMoment

Thank you so much, Donn! We appreciate your excellent ratings of ReviewTrackers here on Capterra. You're right about how our software platform can help teams keep track of online reviews and respond promptly to their customers. We wish you great success in the New Year, and thanks again for your valuable feedback.

Beantwortet am 4.1.2020
Katie
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.7.2019

Game Changer

My overall experience with ReviewTrackers has been great. The user interface is extremely easy to use and the features that they offer are extremely valuable. The sales rep was extremely friendly and the ReviewTrackers team has been very helpful in solving any problems we have had.

Vorteile

Ease of use. This platform is one of the best out there. Their user interface is extremely easy to navigate the capabilities are incredible.

Nachteile

The rep that sold and trained us on the platform did not stay with us. Would like to have the same point of contact throughout the entire process.

Antwort von InMoment

Hi Katie, thank you so much for sharing such a great review here on Capterra. We love the title of your review: "Game Changer"! We're also thrilled to hear your opinion on the simplicity and ease of use of our software platform.

Thanks again for your review, and if you have more feedback to share, please do not hesitate to let us know.

Beantwortet am 15.10.2019
Caitlin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 28.9.2018

Review Trackers

Support is always quick to respond when needed.

Vorteile

It's very easy to use and covers all of the social sites we could think of wanting.

Nachteile

There's some functionality of editing URLs ourselves that is no longer available.

Antwort von InMoment

Caitlin, thank you so much for the great review and being a customer for the past few years. I have shared your feedback directly with our product team and we are working to find ways to make it easier for our customers to update data. Glad to hear it is easy to use and that we cover all the major review sites important to you. Thank you again for your business and we look forward to continue working with your team. - ReviewTrackers Team

Beantwortet am 15.10.2018
Ricardo
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.10.2022

We loved the product

Overall we loved the product. With the functionality it offers us, our customer relations have improved 100% and we won them.

Vorteile

Easy to use. Fast and solution-oriented customer support. Customizable. Reasonable price high performance.

Nachteile

We have had no problems with the service.

Antwort von InMoment

Hi Ricardo!

We are thrilled to hear you are loving our product and appreciate you taking the time to leave us a review!

Beantwortet am 7.11.2022
Lesley
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.12.2019

Jetts Robina review

The software allows us to collate and track what our clients feel about us. The fact that the reviews are gathered for us means we can measure progress (if needed) and also, very importantly that we respond to all good and bad reviews.

Vorteile

Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us.

Nachteile

No issues with the software at all. The template capability makes the monthly review requests an easy task.

Antwort von InMoment

Hi Lesley, thanks for taking the time to share your review with the Capterra community. We appreciate your high ratings of ReviewTrackers! And we're glad our software platform is helping you and the Jetts Robina team track online reviews, respond to customer feedback, and drive engagement with your clients. Again, thanks for your excellent review!

Beantwortet am 8.1.2020
ALISON
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 1.10.2018

Great review aggregation

Vorteile

It saves us a lot of time! Instead of having to look at tons of different review sites for multiple locations, it all lives conveniently in the ReviewTrackers dashboard which is very easy to use.

Nachteile

They've recently made a change where you have to email them to update links, which is not very convenient as sometimes they add incorrect links to begin with. They respond quickly, but I prefer this functionality without the additional step.

Antwort von InMoment

Hey Alison - Thank you so much for the feedback on how we can improve. I have taken your feedback and shared it directly with our product team. I also want to say thank you so much for your support as a long term customer, we work hard to deliver a great product to your team. Your support and feedback, makes that possible. - ReviewTrackers

Beantwortet am 15.10.2018
Shayna
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 24.5.2017

Phenomenal product and an even better team behind the scenes supporting it and YOU.

We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient.

Vorteile

ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

Nachteile

I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.

Antwort von InMoment

Shayna,
Thank you for the great review and for being a customer for over three years! We are happy that we continue to delight you as customer. It would not be possible without your feedback which helps improving our product and we thank you so much for that. - ReviewTrackers Team

Beantwortet am 17.8.2018
Krystle
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 18.12.2019

Review Tracker Review

overall this is a nice one stop shop for tracking our guest feedback.

Vorteile

I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Nachteile

upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me.
sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.

Antwort von InMoment

Hi Krystle, thank you so much for taking the time to write a review here on Capterra. We love that you're customizing your review notifications, as well as filtering your review data based on specific time frames. We also appreciate your candid feedback about the dashboard; if you encounter any issues, our Customer Success team is always happy to help! Again, thanks for rating ReviewTrackers!

Beantwortet am 19.12.2019
Aida
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

3
Bewertet am 20.12.2019

Dash board

Great ideas
Does help me when the figures are correct

Vorteile

Easy to see all platforms and easy to navigate the pages

Nachteile

Is not accurate
Response time ect
I report back to store owners
When the information is incorrect.
My job becomes very difficult to keep their trust in the business

Antwort von InMoment

Hi Aida, thanks very much for your review. We are so glad to hear that ReviewTrackers is providing you with greater visibility into online reviews and customer feedback across multiple platforms. We also hear you and your comments about response times shown in your dashboard. Our Customer Success team would love to help. Please send us a message via [email protected] so we can talk in greater detail about how you can maximize the value you're getting from ReviewTrackers.

Beantwortet am 4.1.2020
Jeffrey
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.12.2019

Useful Platform

Vorteile

It's a huge time saver. Collecting all the reviews across multiple platforms in one place makes my job much easier. Allowing me to save time and respond to guests as fast as possible.

Nachteile

The mobile app would be my only complaint. There isn't much useful functionality.

Antwort von InMoment

Hi Jeffrey, thanks very much for taking the time to review ReviewTrackers. We love how you describe our software platform as a huge time-saver! You're right: ReviewTrackers can help businesses stay efficient while managing, responding to, and collecting online reviews across multiple review websites. We have also shared your comments about the mobile app with our Product and Engineering teams. Thanks again for your valuable review!

Beantwortet am 2.1.2020
Shayna
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.9.2017

ReviewTrackers has been critical to the success of our reputation management strategy.

Vorteile

Easy to use. Robust without being overwhelming. Customer support is unmatched. Never run into any technical problems. The ReviewTrackers team is also enhancing their product/service offerings and the site functionality so it just keeps getting better.

Nachteile

A face lift of the site might be nice, visually speaking. Maybe updating the color scheme or making it a little easier on the eyes. I don't particular love when sites revamp and you can't find anything but at the same time it might be refreshing if they redesigned it a little bit.

Antwort von InMoment

Shayna,
Thank you so much for the 5 star review, we really apprechiate it! I also wanted to thank you for being a customer of ours the past few years. We took your advice and I am sure as you know now we have rolled out our new dashboard based on the feedback from customers like you. Thanks again for your business. - ReviewTrackers Team

Beantwortet am 17.8.2018
mart
  • Branche: Einzelhandel
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.11.2022

Useful for multi-location review management

Overall it's a very useful product for our review tracking & management.

Vorteile

Helpful in tracking review trends across multi-location business & streamlining review alerts and response process.

Nachteile

At times updated reviews don't seem to flow into the software. Replying to reviews from certain sites is more difficult than others. Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own.

HERNAN
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.10.2019

Great tool, excellent team

Started a long time ago in Latin America because I´m confident it will grow a lot here in the next few years

Vorteile

It´s really easy to see the pros about using the software. Every feature is tangible.

Nachteile

I don´t really feel i have to dislike someting. Maybe some review sites in latin america should be added.

Antwort von InMoment

Hi Hernan,

Thanks for taking the time to share your review here on Capterra. It seems like you've had a positive experience with ReviewTrackers so far. We're happy you find our software platform easy to use and valuable for your team! Feel free to contact us directly and share any additional feedback or helpful suggestions you may have. Again, thanks for your review!

Beantwortet am 28.10.2019
Wesley
Wesley Mehr Details anzeigen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 7.11.2017

I use this software to track multiple reviews for companies.

Vorteile

The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software.

Nachteile

Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it.

Antwort von InMoment

Wesley,
Thank you for being a customer for over two years, it is a delight to work with you and your team. It sounds like you would like an easier way to page through the reviews, we have added tabs on the page to make it a bit easier and we also added hot keys to make even easier when you are in the app. If you have any questions, your customer success manager would be happy to help. Thank you for your business and we are excited to keep growing with you and your team. - ReviewTrackers Team

Beantwortet am 17.8.2018
Joey
  • Branche: Unterhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 19.12.2019

Quality Review Tracking

Vorteile

The ease of access, functionality and how up to date it is.

Nachteile

Not being able to respond to all platforms from the reviews.

Antwort von InMoment

Hi Joey, thanks for taking the time to review ReviewTrackers. We're glad you find our software platform easy to use! We also appreciate your comments about the ability to respond to reviews on all platforms. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. They'd love to hear more from you!

Beantwortet am 4.1.2020
Ray
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 17.12.2019

It works. If you want one window to manage your online presence then use this.

Review Trackers cuts down my response time because I don't have to go through each individual site.

Vorteile

- One tab in the browser
- One click responses

Nachteile

Email alerts are not always pushed the moment that the review drops. It is not a big deal if you leave the tab open and check it in the morning or a few times a day.

Antwort von InMoment

Hi Ray, thanks for taking the time to review our software platform here on Capterra. We love how you're using the one-click responses to reply to your customers' reviews! They're definitely a time-saver, and we're glad to hear that ReviewTrackers has introduced efficiencies to your company's review management workflow. Thanks again!

Beantwortet am 24.12.2019
Lydia
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.9.2022

Use of ReviewTrackers

Positive

Vorteile

User friendly, sends reviews right to your email.

Nachteile

Seems like it just duplicates what we get with Yelp and Google.

Antwort von InMoment

Hi Lydia!

Thank you for taking the time to leave us a review on Capterra! We are glad to hear you enjoyed the trial of our product and hope you will consider us for your reputation management software. Please reach out if you have any questions during your evaluating period! Thank you again.

Beantwortet am 8.9.2022
Rico
Rico Mehr Details anzeigen
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 2.2.2019

Great tool for online reputation management

Vorteile

I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management.

Nachteile

I really don't have anything bad to say about ReviewTrackers.

Antwort von InMoment

Hi Rico, thank you for sharing your feedback with the Capterra community. We're thrilled to hear that ReviewTrackers has helped DYNA Marketing with online reputation management. We're also happy to see you using Amplify, our review widget suite. It's definitely a great tool for building the kind of social proof essential to driving conversions and attracting new customers. Again, thanks for taking the time to share such detailed feedback!

Beantwortet am 9.7.2019
augusto
  • Branche: Restaurants
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.10.2019

great product

Vorteile

the customers feedback is one of the most important information in the restaurant business and your tool help us to get closer the them.

Nachteile

Some times the delay when extracting the reviews.

Antwort von InMoment

Hi Augusto,

Thanks for sharing your review with the Capterra community! We love your company's commitment to customer feedback, and we're glad our software platform is helping you manage this effectively across your restaurant locations. If you have any additional feedback, please don't hesitate to reach out to our team! Again, thanks for taking the time to share your ReviewTrackers experience.

Beantwortet am 11.11.2019
Edward
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.12.2019

Review Trackers benefits

My overall experience working with Review Trackers has been great! Very user friendly

Vorteile

Very easy to see, and track my customer reviews as well as respond, and track progress month over month.

Nachteile

I honestly have not found something that I do not like in over a year of use.

Antwort von InMoment

Hi Edward, thank you so much for the excellent review of ReviewTrackers! We're so glad our software platform is helping you and your team respond to reviews, engage with your customers, and monitor your overall performance. Thanks very much for your unwavering support in the last couple of years, and we wish you great success in the New Year ahead.

Beantwortet am 24.12.2019
Elizabeth
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.12.2019

Great for being introduced to marketing and patient experience tracking!

I am happy with ReviewTrackers as a whole because it does what it was designed to do. Not all software is able to consistently deliver what they aim to promise and present.

Vorteile

I love how easy this product is to use. My position is not a marketing position, but is within a marketing team. This software gives me the ability to see analytics that my supervisor cares about, while also handing individual cases of feedback for my daily functions.

Nachteile

The integrations can be tricky, but technology is never without flaw. Customer service always comes through in investigating and ultimately solving or explaining problems.

Antwort von InMoment

Hi Elizabeth, thank you for taking the time to rate ReviewTrackers here on Capterra. We're thrilled that you think our software platform is easy to use! Even more importantly, we're glad that ReviewTrackers is delivering the data and insights that you and your team need. Thank you also for your honest feedback about integrations; we take your comments very seriously, and if you have more suggestions or feedback, our Customer Success team is always here to listen. Once again, thanks for sharing your ReviewTrackers experience with the Capterra community!

Beantwortet am 24.12.2019
Stewart
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.11.2018

Great easy system to use

Overall very happy with Review Trackers.

Vorteile

Easy of obtaining reviews in real time and the ease of replying.
Always open to suggestions from a company point of view with suggested changes.

Nachteile

Non Integration with some of our relevant platforms TripAdvisor // DIMMI

Antwort von InMoment

Stewart,
Thank you so much for the review and being a ReviewTrackers customer. I am happy to hear you apprechiate how easy to use the tool is and our openness for feedback to improve the product.

We are working with TripAdvisor to expand the functionality we have with them and hope to offer that in the future. Thanks again for your review.

- ReviewTrackers Team

Beantwortet am 26.11.2018
Kathryn
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 18.12.2019

Very helpful!

Overall I’m very happy with the ease of use and having all data in one spot. It’s simple to set up and can pull a variety of different data. I would recommend for other restaurants.

Vorteile

It’s so easy to consolidate all reviews, see trends and respond in one place. Makes it simple to get a comprehensive score.

Nachteile

Some hiccups, lag of seeing real time response rates.

Antwort von InMoment

Hi Kathryn, thank you for taking the time to share your review with the Capterra community. We are so happy to hear that you're using the software platform to efficiently manage and consolidate your reviews, identify trends, and respond to customers. We take your feedback very seriously, and if you have any more issues with response rates, or if you have additional suggestions, please let our Customer Success team know. Again, thanks for recommending ReviewTrackers!

Beantwortet am 19.12.2019
Danielle
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 24.12.2019

Reviews made simple

Vorteile

I enjoy the ease of using Review Tracker. I enjoy having all reviews in one place and responding to the, directly from the site. I really enjoy the ask for reviews options, as it makes it easy for you to build up your online reputation.

Nachteile

I do not enjoy having to leave the site, log-on, and then respond to reviews. I wish you could respond to all reviews in the site.

Antwort von InMoment

Hi Danielle, thank you for your wonderful review! We are so happy to hear that you enjoy using ReviewTrackers, and that it is helping your team build a positive online reputation. Our software platform is definitely the perfect solution for managing your reviews and customer feedback in one place. Again, thanks for taking the time to share your review with the Capterra community!

Beantwortet am 30.12.2019
Lina
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.9.2022

Great Reputation Management

We have been very pleased with this platform.

Vorteile

It's easy to use, and everything is easily accessible.

Nachteile

I would have liked to see a better way of managing imports and managing current customers.

In Betracht gezogene Alternativen

Birdeye

Zuvor genutzte Software

Birdeye

Gründe für den Wechsel zu ReviewTrackers

Pricing was a big factor

Antwort von InMoment

Hi Lina!

Thank you for taking the time to leave us a review on Capterra! We are glad our product was a cost efficient choice for your company needs. Thank you for providing additional feedback and we will pass along to our team!

Beantwortet am 19.9.2022
Monica
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 1.11.2022

Satisfied customer

We are a small family business. We have been with Review Trackers for little over than 3 years now and we love it and plan to continue with Review Tracker. We love the simplistic of the program and very user friendly. We are very satisfied.

Vorteile

How simplistic the program is to used. Very easily to navigate and to distribute reviews to the patients.

Nachteile

So far so good :) Very happy with program thus far. Our only concern is the monthly fee charge it is quite expensive.

Antwort von InMoment

Hi Monica!

Thank you for being a customer and leaving a review! We truly appreciate it.

Beantwortet am 7.11.2022
Niwedita
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 23.9.2022

Budget friendly and easy to understand

Outstanding service, extremely knowledgeable
Great customer feedback software. We are using to take review from our customers after completion of projects

Vorteile

Outstanding service, extremely knowledgeable
Great customer feedback software

Nachteile

Nothing it prohibits discrimination and harassment of any type without regard to race etc.

Antwort von InMoment

Hello Niwedita!

Thank you for taking the time to leave us a review on Capterra. We are thrilled to hear you are loving our software. Customer satisfaction is our number one priority. Thank you again!

Beantwortet am 11.10.2022
Brett
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2022

RT makes it easy to monitor your online reputation

Vorteile

I love how easy ReviewTrackers made verifying locations with Google. This step opened the door for us to start responding to our customers.

Nachteile

The reviews filter doesn't always default to "last 30 days" or whatever option I'd like

Antwort von InMoment

Hi Brett!

Thank you for taking the time to leave us a Capterra review! We are thrilled to hear you are loving the ReviewTrackers platform. We appreciate you leaving us feedback and we will pass along to our team.

Beantwortet am 1.9.2022
Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.10.2022

Review Trackers Opinion

Vorteile

What I like the most about the tool is that it allows us to track our results overtime and to understand which actions are being successfull and which are not. It also is excelent to the fact that it aggregates various platforms data into a single place.

Nachteile

What I like the least about the tool is that the views it has available are not always what we would need, so some new visuals would be great as a linear view showing all campuses together and their avarage rate overtime.

Tiffany
  • Branche: Automotive
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 19.12.2019

Pos/Cons

Vorteile

I like how you can filter the reviews. And having the reports

Nachteile

the Keywords are nit filtered by pos and neg. Some platforms are not fully connecting

Antwort von InMoment

Hi Tiffany, thanks very much for taking the time to share your ReviewTrackers experience. We're glad to see that you love our software platform's ease of use. We also appreciate your comments about our Keywords feature.

The sentiment analysis technology that powers Keywords actually provides measurement of positive, neutral, and negative language. If you have trouble finding this in your dashboard, please send us a message via [email protected]. Our Customer Success team would love to help and get you back on track!

Beantwortet am 4.1.2020
Chris
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.12.2019

Review trackers

Vorteile

It is an efficient way to consolidate and easily keep track of all reviews from all platforms

Nachteile

There is not many negatives that I have to say about the product

Antwort von InMoment

Chris, thank you so much for the 5-star ratings across the board. We're so glad you're loving your ReviewTrackers experience: our software is definitely designed as a solution to consolidating all your reviews across various platforms. Again, thanks for taking the time to share your review with the Capterra community!

Beantwortet am 4.1.2020
Rick
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 8.11.2022

Great means to monitor and respond to reviews

Since I became Marketing Manager, Review Trackers is a vital part of monitoring reviews and responding to them. Makes it easy to keep track of everything.

Vorteile

All reviews in one place. Easy to respond to Google reviews.

Nachteile

Not a fan of the delay from actual posting to showing on review trackers. Wish there were a better way to respond to Yelp or Trip Advisor...i.e. not having to go to their site. Wish all were like responding to Google.

Jennifer
  • Branche: Tierarzt
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 18.12.2019

ReviewTracker

Vorteile

Everything is in one place. Easy to respond to reviews or email people straight the from the platform.

Nachteile

The only review platform you cannot respond directly to from ReviewTrackers is Yelp.

Antwort von InMoment

Hi Jennifer, thanks for taking the time to write a review here on Capterra. We love hearing how you're using ReviewTrackers to efficiently manage your reviews as well as request customers for feedback. The Ask Tool is definitely one of the favorite product features for many of our customers. Thanks also for your helpful feedback about Yelp; if you have additional suggestions or comments, our Customer Success team would love to hear them! Again, thank you for your review.

Beantwortet am 24.12.2019
Chris
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.9.2022

Great Product, Easy to Use

We were all over the place before and very rarely responded in a timely manner.

Vorteile

Its great to see all reviews in one place, manage feedback in one place, and track our performance vs competitors.

Nachteile

Nothing - it works exactly as planned. We're happy!

Antwort von InMoment

Hey Chris!

Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear you are happy with our product and how it's helped you stay on top of your reputation management. Again, we truly appreciate you taking the time to leave us a review.

Beantwortet am 8.9.2022
Anson
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 3.7.2019

Keep doing what you're doing!

It's been great! Only a couple minor tech hiccups but overall I've been very satisfied with the product!

Vorteile

The ease to respond back to customers on various different platforms on this platform

Nachteile

No way to customize amplify widgets or review generation emails

Antwort von InMoment

Hi Anson, thanks for reviewing our platform. We are excited to hear that ReviewTrackers is helping you efficiently manage and respond to your customers' online reviews. We're also taking your comments about customization onboard. In case you missed it: you can now customize your Ask landing and kiosk pages, too. Again, thanks for taking the time to share your ReviewTrackers experience here on Capterra!

Beantwortet am 9.7.2019
Mark
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 24.10.2022

Review Trackers

Well worth the cost. Very good customer service.

Vorteile

All reviews sent to me every day. Weekly summaries. Good Stuff!~

Nachteile

Wish it was easier to go straight from RT to the review site.

Antwort von InMoment

Hi Mark! Thank you for leaving a review. Glad to hear you are loving our product! Customer satisfaction is our number priority.

Beantwortet am 8.11.2022
Cameron
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.1.2023

One of the best ways manage reputation for yourself or clients.

Vorteile

What I like most about Review Trackers is how easy the UI is and how you can have multiple accounts setup, making it seamless to switch from each of them.

Nachteile

What I like the least about Review Trackers is how it doesn't show a live star rating from each social media platform.

Antwort von InMoment

Hi Cameron!

Thank you for taking the time to leave us a review, we really appreciate it. We will pass your feedback along to the team!

Beantwortet am 2.2.2023
Evelyn
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 19.12.2019

Feedback

I like it but it can be better.

Vorteile

It is easy to navigate, I can filter easily .

Nachteile

The reviews are delayed. In our business, it is important to get real-time updates about negative reviews and that's not always the case.

Antwort von InMoment

Hi Evelyn, thanks for sharing your review with the Capterra community. And thank you for describing our software platform as easy to navigate. We take your comments very seriously, and we'd love to hear more from you about how we can deliver an even better ReviewTrackers experience. If you have additional feedback or suggestions, please don't hesitate to send a message to [email protected].

Beantwortet am 4.1.2020
K Anni
  • Branche: Druck
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.9.2022

ReviewTrackers does great work

My experience is great and my rep [SENSITIVE CONTENT] is wonderful.

Vorteile

It's easy to use and helps me manage my business's reviews across multiple platforms. It also makes it very easy to respond to those reviews.

Nachteile

NA. ReviewTrackers follows through with what they say they are going to do.

Antwort von InMoment

Hi K Anni,

Thank you so much for leaving us a review on Capterra! We are thrilled to hear you are loving our platform, customer satisfaction is our number one priority. Again, we appreciate you leaving us a review.

Beantwortet am 13.9.2022
AIMEE
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.12.2019

REVIEW OF SOFTWARE

Vorteile

IT IS VERY EASY TO USE AND I LIKE THE WAY ITS SETUP.

Nachteile

I AM NOT SURE WE ARE GETTING ALL THE REVIEW.

Antwort von InMoment

Thank you, Aimee, for the perfect ratings you've given ReviewTrackers! We're so glad you find our software platform easy to use. We couldn't agree more: our goal is to deliver a seamless and efficient user experience to all our business customers. Again, thanks for your feedback, and for your unwavering support of ReviewTrackers!

Beantwortet am 2.1.2020
Joe
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2019

Useful

The responses are quick and easy to use as well

Vorteile

The software is easy to use and easy to reach out and respond to reviews

Nachteile

The software is easy to use and easy to reach out and respond to reviews

Antwort von InMoment

Joe, we're glad to hear you're using ReviewTrackers to efficiently manage your reviews and respond to customers. Thanks for taking the time to share your review (and excellent ratings) with the Capterra community!

Beantwortet am 4.1.2020
Deanna
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2019

Review tracker

Vorteile

I love that it keeps everything in one place. The ease of seeing things on one screen beats any other software.

Nachteile

I’m not a huge fan of the screen change for Yelp. Working on a management team with multiple log ins can get confusing.

Antwort von InMoment

Hi Deanna, thanks for taking the time to share your ReviewTrackers experience. We're happy that our software platform is helping you and your team manage online customer reviews in one place. If you have any additional feedback or suggestions, please don't hesitate to reach out at anytime to our Customer Success team.

Beantwortet am 4.1.2020
Darren
  • Branche: Essen & Trinken
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.12.2019

Easy to use

Vorteile

The daily emails are easy to see how we are doing in the eyes of our guest.

Nachteile

Would be nice to have a direct link to write a review back

Antwort von InMoment

Thank you very much, Darren, for the excellent ratings of ReviewTrackers! We are so happy to hear that our software platform is helping you and your team manage the guest experience. We wish you great success in the New Year, and thanks for supporting ReviewTrackers!

Beantwortet am 2.1.2020
172 Bewertungen