ReviewTrackers

Vorteile

ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed.

Nachteile

Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.

Vorteile

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Nachteile

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ReviewTrackers

Vorteile

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Nachteile

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ReviewTrackers

Vorteile

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Nachteile

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor)
Not all review status change automatically when responded outside of ReviewTrackers.

Vorteile

It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.

Nachteile

I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ReviewTrackers

Vorteile

What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range. It’s also user-friendly!

Nachteile

So far, there’s nothing I like least about ReviewTrackers because we are still using it at the moment.

Vorteile

We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus.

Nachteile

We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews.

Vorteile

Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying.

Nachteile

The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services.

Vorteile

Was easy to integrate to social and other review site platforms. Makes it much easier to respond, manage, and review different stores all in the same place. Easy sort categories and makes replying to customers very easy.

Nachteile

My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page. Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post. We've gotten Yelp review notifications sometimes from days ago (about 2 or 3). Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.

Vorteile

Very easy to set up, very easy to use. Definitely recommend.

Nachteile

Reply to reviews on TripAdvisor. Free to use API connection.

Vorteile

The review management and analysis tools are top notch! They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry.

Nachteile

The listing management tools being a little more robust would be great. This was something they launched not too long ago, so it will likely get better in the future.

Vorteile

Easy to use - cost effective social media mgt

Nachteile

I can't think of any cons at this point.

Vorteile

It is incredibly easy to setup, navigate, and analyze the information available. I enjoy the notification and reporting options, and being able to manage multiple location reputations from one platform.

Nachteile

I do wish the keyword tracking was perfect, but I do understand that AI can't be 100% accurate depending on what words are used before or after the keywords. Example "cold cobb salad" could be viewed as a negative, but it's actually positive.

Vorteile

Auto responses and reporting make managing the large volume of reviews we receive easier to manage.

Nachteile

Only Google responses are autogenerated. To respond to Yelp, TripAdvisor, etc., you need to leave the website and respond to all reviews. Not as convenient as it should be.

Vorteile

I love that ReviewTrackers alerts me quickly when any of our locations has a review so we can either send our appreciation or even try to correct an experience that we were unaware of. It's essential to me for reputation management.

Nachteile

asking for reviews and posting them online could be worked on. Reviewers don't share online and the internal feedback is helpful, but not the end result wanted.

Vorteile

Daily emails and end of week data that was sent. Very informative

Nachteile

Different locations certain reviews nit received by all members

Vorteile

I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use. The support is fantastic and will get back to you in a timely manner.

Nachteile

I currently manage the reviews for three restaurants and would love to have individual auto-replies for each restaurant as opposed to an all encompassing one.

Vorteile

It keeps me up to date every day on the good and bad experiences with our company that our guests are talking about on any of the online review platforms. ReviewTrackers saves me an immense amount of time by alerting me to new reviews, so I don’t have to go searching for them on the numerous review sites that are out there these days.

Nachteile

No complaints. It does what I need it to.

Vorteile

The ease of organizing where the reviews are coming from for each property that we manage and being able to respond directly from the software.

Nachteile

Some of the numbers are a little difficult to understand and aren't necessarily updated in real time.

Vorteile

It's very user friendly and incorporates all platforms into one. The reporting is also very helpful.

Nachteile

I wish there were more review site management tools, like changing hours, menus etc across the board.

Vorteile

Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.

Nachteile

There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.

Vorteile

It keeps me updated on reviews. It updates me on reviews without response

Nachteile

You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform

Vorteile

It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy!

Nachteile

Open table reviews show up in spurts and getting to respond to a google review you have to go straight to your google page.

Vorteile

I love the ease of use and how easy it streamlines my everyday tasks in review management!

Nachteile

I wish I knew more about how to utilize the other capabilities of the platform. I only know how to confidently manage reviews and how to break down for reporting purposes.

Vorteile

ease of use, analytics are precise, reporting weekly helps for my power point slides to report all of our reviews in one spot

Nachteile

If you do not know the software it could be confusing

Vorteile

Ho usato ReviewsTrakers per rispondere alle recensioni ricevute e devo dire che è molto comodo, lo consiglio

Nachteile

Poche caratteristiche e funzionalità, forse sarebbe il caso di metterne qualcuna in più

Vorteile

ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place. It's a key part of our businesses and plugs right into our websites as well.

Nachteile

I wish we could customize the word cloud to categorize different terms as "positive" or "negative."

Vorteile

A great way to see your reviews, post them, and get responses!

Nachteile

I wish it also did instagram comments and tweets

Vorteile

Great dashboard and trending of review ratings and trends

Nachteile

Not a configurable dashboard. Can’t auto email out the dashboard report monthly

Vorteile

Guest feedback is what I like the most with this.

Nachteile

Would like to see more options for follow up.

Vorteile

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Nachteile

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Vorteile

The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

Nachteile

While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

Vorteile

I like the reporting for each of our 800 locations all in one dashboard.

Nachteile

I don't believe store hours updates push to yelp.

Vorteile

Reviewtrackers allows us to centralize all our reviews, and review responses in one location. Through this platform, we can easily share feedback with our team and compare ourselves with competitors in each market we are in.

Nachteile

ReviewTrackers has been essential in allowing us to effectively respond to all of our online reviews. In the future, I hope they can increase the character account on their smart responses section. As a company, we pride ourselves on making each response unique to the individual, in some cases we need to provide a more lengthy response for review platforms such as yelp. The smart response tool is an incredible feature, and we would love to leverage this tool by being able to provide longer written responses.

Vorteile

This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.

Nachteile

While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.

Vorteile

What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!!

Nachteile

Nothing really. This is really all we need...for now.

Vorteile

-Ease of use encourages buy-in
-Support is there
-Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.

Nachteile

Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.

Vorteile

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Nachteile

It is pretty pricey but is still a helpful tool for us.

Vorteile

Ease of use
Reporting
Integration with other platforms (Yelp, Google, Facebook, etc)
Simplifying review collection to one platform

Nachteile

Facebook integration can be a little spotty, but the support I've received from the RT team in addressing this has been helpful.

Vorteile

It is easy to implement the actual email but that is about it.

Nachteile

The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.

Vorteile

The ability to see all reviews in one location from several different websites as well as the ability to respond to guests as well directly from the program.

Nachteile

I have trouble getting the program to refresh when using my cell phone app. When I log in on my cell I see names on the waitlist from the day before etc....

Vorteile

I love that it pulls everything together into one place! We don't have to track down reviews from all over the web, and I LOVE that I can respond/tag reviews from the platform. Wish Yelp would be incorporated, but I know Yelp's a pain! Just glad we didn't loose access to the reviews from them.

Nachteile

I wish it would take OUT all the rating/systems in place (or have an option to take out) the response time. At our Mothership Level, we respond to all our reviews, and we only respond to 1-3 stars. It's really annoying that it throws off the rest of the ranking data. Would love to see an option to opt out of this!

Also, would be great if we could upload negative emails (maybe similar to Facebook, on a 1-5 scale) to really get everything in to place!

Vorteile

Monitoring and responding to reviews is very simple and it's easy to see everything happening with reviews in one quick view!

Nachteile

The custom reporting/exports could be improved, as well as the time it takes for certain review sites to show the reviews in ReviewTrackers - some have a 1-2 day lag time.

Vorteile

Review management. We use this to ensure that we know what reviews are our there so we can respond immediately.

Nachteile

I'd like it to be easier to send review requests to prospects. We'd like our CRM to be integrated but there is a charge so we have not done it.

Vorteile

Review Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool.

Nachteile

I'm happy with the whole product. There are no issues I have.

Vorteile

I like the ability to get reporting to our team on a daily or weekly basis, depending on what they prefer. I do not have to go to each social platform to assess how we are doing . I feel, that for what we are using it for, it really serves our purpose.

Nachteile

I wish that it would track Angie's List. I also wish that you could respond from the review tracker platform and be able to see the communication from start to finish on particular reviews. When I go on review tracker and it says"respond on google" when I click that it takes me to Google maps. It is definitely not easy to respond to a review.

Vorteile

The dashboard is very easy to navigate, gives a quick snapshot of average rating, total reviews and where the reviews are coming from. I like the keywords feature, and being able to filter results easily. I also like the "Ask for reviews" feature.

Nachteile

I really don't have anything negative to say about them. A good overall product.

Vorteile

Love that everything is in one place and easy to see as a bigger picture. Also love that some review sites can be responded to directly from RT. Its a great tool for our General Managers to be on top of the daily reviews and nip any issues in the bud.

Nachteile

I'm disappointed that integration and direct response to Yelp and Tripadvisor doesn't exist, but this is likely a shortcoming of those two platforms and not RT.

Vorteile

I love how it's a great tool for social listening. I can easily find trends as to what our guests are saying and use that information to report back to our operations team and make smarter marketing decisions.

Nachteile

I wish I could bookmark certain keywords and just be able to see reveiws for those keywords under those bookmarks. I don't like that I have to constantly type and search what keywords I am looking for.

Vorteile

ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go.

Nachteile

The auto response features are hard to use sometimes.