Axonify

Vorteile

Axonify provides a fun, modern twist on workplace learning, delivering games with questions infused throughout. The platform navigation is very intuitive, providing learners with a straightforward selection of menus and a very visual interface. The game mechanics are solid - the gameplay and leaderboard have been hugely motivating to our employees and people truly enjoy logging into the platform each day. The rewards feature is another big draw, though we are developing our own reward and recognition system and haven't yet used the built-in features.

The customer service and support teams have been phenomenal - we can get a person on the phone within just minutes if needed, and support tickets are responded to almost immediately. There is also a reward system for customers, so we can earn points by sharing tips with other customers and earn points to exchange for conference passes and swag. Our rollout has been a huge success, with over 90% participation and positive feedback from our employees. We are excited about the future with Axonify, so far they have been very receptive to our ideas and have taken action to implement suggested changes. The future looks bright.

Nachteile

My biggest concerns are likely "growing pains" due to being relatively new on the LMS-scene. Hopefully some improvements will come over time. For example, we can't edit html to customize our content, change the look and feel, swap out icons, use embed codes...as a designer, I'm used to having more control over those things.

Many of my (admin) frustrations with the platform have been user interface and experience issues. The inability to bulk upload content means entering content is tedious. Not being able to upload .txt files means we can't use our third-party captioning service, so I'm doing it manually (we're hoping this is temporary). Lengthy side menus that don't collapse properly mean I'm constantly zooming in/out in order to access menu options at the bottom. There is no Dev system, so all testing and experimentation are done in Production, which means creating a fake person, fake email accounts, and then excluding our testers from data reports so the data is accurate. The spreadsheet used to communicate content changes to admins isn't formatted for printing, so I have to do it myself.

The initial process of learning the design methodology could be improved. No one could explain why, although there are 5 levels of questions, they don't recommend using Levels 4 & 5, or how to take advantage of the platform's xAPI-compatibility (no one I've talked to about it knows what xAPI is). Again, my "complaints" are little things, mostly user experience stuff that can be fixed.

In Betracht gezogene Alternativen

Cornerstone LMS und Docebo

Gründe für den Wechsel zu Axonify

I wasn't here when the choice was made, but my understanding is that Axonify was the only vendor product being evaluated that was able to address both how the product could work in a retail environment, and had the artificial intelligence-capability to reinforce the learning over time.

Vorteile

It's easy to user for learners and I really like that LearnerZone is very straightforward.

Nachteile

The reporting exports can be developed further, it is quite hard to pull the reports you want as an admin. As an admin, adminzone isn't very user friendly and a lot of the processes are quite manual.

Vorteile

I find the organization of the administrative tools intuitive and easy to use. Axonify support has provided a lot of online resources, learning opportunities at their community conference, and easy access to knowledgeable support staff who know how to solve a problem quickly and easily, or move the request up the chain to the right people.

As for the end user experience, the software is incredibly easy to use. We are still just a few weeks from launch but I find the training tool easy to use and the interface is easy to understand and not visually cluttered. There is a visual update coming in November 2019 which will improve the look even further to make it take on a more modern, "web-app" look.

Nachteile

I've had some issues with logging in because of the process involved with changing passwords that have been altered by the Admin. However my CSM and other support people I spoke to at the community conference were very helpful in getting everything straightened out.

Vorteile

We launched the platform approximately 2 months ago, and are already seeing promising results. Participation and engagement is continuing to grow, as well as employee knowledge on the topics/content we have released to date.

The implementation/launch went very smoothly and the ongoing support is stellar.

Nachteile

At this stage, I am challenged to identify any negative issues with the software.

Vorteile

A create tool to disseminate content through microlearning. Very user friendly and powerful reporting features.

Nachteile

Requires a lot of managing to upkeep questions database, if not buying full support to manage that piece.