Docebo

Vorteile

I like that it does the job of 3 different programs where I work. Now I can do all my work for my customers in the one platform. I can even send emails and notifications straight from Docebo. I also really like to Docebo Community. If I have a question or am just looking for some tips, I just search the community or post a question in the community and I will get a few replies. But if I don't want to ask the community, there is always someone willing to help from Docebo.

Nachteile

As a super admin, I am still not able to look to see what notifications or emails were sent to someone or if they opened the email or not. I would like to have access to notification/email logs.

Vorteile

Docebo is a solid choice for a corporate LMS. Features currently meet most needs for running compliance and professional development learning programs, and a lot of the newest features/roadmap plans are ambitious and exciting. The development team listens to the needs/wants of the Docebo Community and introduces new features/advances quarterly, which is enough to make you feel like there is true progress but not so speedy as to be difficult to keep up with. Recent changes enabled batch unenrollment and archiving, which is really handy. The Docebo Community is a friendly place to get answers and workarounds, when needed. Customer Support has been decent and occasionally exceptionally good.

Nachteile

There are some significant drawbacks to the notifications feature but a new notifications engine is on the way next month, so I'm optimistic that some of the things I want to see will be coming or at least possible in the future. Not all entities can be duplicated (learning plans, etc.) which can be cumbersome. There is no real way to retire a course so everyone has some version of a workaround; that's not great.

In Betracht gezogene Alternativen

360Learning, Absorb LMS und Cornerstone LMS

Warum Docebo gewählt wurde

It was determined by a wide range of stakeholders that a new approach and additional functionality were needed.

Zuvor genutzte Software

LearnUpon

Gründe für den Wechsel zu Docebo

A combination of features and pricing made Docebo the preferred product

Vorteile

- Great API offering a lot of freedom to build many tools around Docebo and customize the experience within the platform. This is the strongest advantage of this platform and its true competitive advantage - Lot of options for personnalization within the platform - Good reporting - Very quick customer service

Nachteile

- Takes a while to learn and get comfortable with the tool - Some features seem abandonned by the product team with no plan to improve the experience - The product team needs to be more transparent with what's in store in the roadmap - UX is inconsistent

Vorteile

ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team.

Nachteile

the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work.

In Betracht gezogene Alternativen

360Learning und Cornerstone LMS

Warum Docebo gewählt wurde

Obtain better support, customization, and engagement of learners

Zuvor genutzte Software

Absorb LMS

Gründe für den Wechsel zu Docebo

UI/UX customizations and less clunky look and feel

Vorteile

Docebo is easy to use, customize and build custom reporting to track our compliance and learning goals

Nachteile

I wish that a user could have more than one Direct Manager so that department heads could see progress for everyone under them.

In Betracht gezogene Alternativen

Leapsome

Gründe für den Wechsel zu Docebo

Ease of use and reporting options to the best of my knowledge

Vorteile

First, the people. Knowledgeable about their product and services as well as those whom they compete with. [sensitive content hidden] was attentive, empathetic, and communicated incredibly well. Their library of content is phenomenal and is the learning platform has all the "bells and whistles."

Nachteile

Restrictions on user licenses. If we have a team member not using their license, we are not able to transfer it to someone who will.

Vorteile

User interface, power user and super admin access profiles, notification updates.

Nachteile

Limitations with managing annual certifications and retraining.

Vorteile

Good ease of use and comprehensive tools.

Nachteile

Inconsistency in the account management team. I have had three account managers in one year.

Vorteile

Customer Service Experience - Support agents are super helpful
Knowledge base is built out - the amount of courses, knowledge base articles, and the Docebo community for peer learning is again super helpful

Nachteile

- No option to archive courses, only put under maintenance
- Our org needs to have more power users permissions, to avoid the amount of super admins we have
- Lack of customization on pages. I would love to see more widgets, upgraded designs, and more meaning I wouldn't have to spend time learning what HTML/CSS hacks will work for me.

Vorteile

It is a robust LMS solution that has the ability to customize, scale, grow and develop with us as a company. The available features and cadence of new releases has thoroughly impressed us and we have aligned our L&D strategy with the platform and it's functionality.
To be more specific, here are the the three standout features for us:
High Customizability: Allows us to tailor the platform to meet diverse learning needs.
Scalability: Easily supports growth and varied use cases across different audiences.
Continuous Updates: Regular improvements keep the platform aligned with industry trends and evolving learning demands.

Nachteile

To summarize, our top three pain points with Docebo are:
Steep Learning Curve: Initial setup and configuration can be complex and time-consuming.
Basic Features Awaiting Upgrades: Some key features, like the notification module and certificate app, need enhancement.
Advanced Customization Requires Technical Expertise: Certain advanced customizations can be difficult without technical know-how.

Vorteile

Ease of use and overall functionality of the platform. The reporting is customizable so that those that need the information can receive it automatically every day, week, month or yearly.

Nachteile

Since we have over 2500 employees it did take some time to setup since we integrated this platform with our payroll system.

In Betracht gezogene Alternativen

360Learning

Warum Docebo gewählt wurde

They no longer were support their platform

Gründe für den Wechsel zu Docebo

Speaking with some of our suppliers it turned out that they were also using Docebo and highly recommended them.

Vorteile

Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users

Nachteile

Legacy pages are very clunky and make the admin job tedious.

Vorteile

Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand.

Nachteile

After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$.

Vorteile

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Nachteile

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Vorteile

- Once you understand the foundational elements of the LMS, it is easy to use.
- Features and settings for courses and learning plans are easy to navigate.
- Fantastic customer support on the technical side.
- Pretty good options and ability to create an optional course library for learners.
- Easy to build pages, courses, learning plans, catalogs, channels, etc.

Nachteile

- Lack of customization when it comes to different pages.
- Some items you would assume would be an included feature, but are not present.
- Requires some prior knowledge of API and SAML to make full use of the LMS.

Vorteile

Docebo presents the product information in a highly useful manner, which personally assists me in easily locating the related topics.

Nachteile

I've found nothing yet on Docebo to be hate or disliked by me.

Vorteile

The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way.

Nachteile

The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface.

Vorteile

Docebo shines with its wide array of learning tools and resources. The ability to customize learning paths for different users is a game-changer for me. It's streamlined the training process for my team, making it easier to track progress and engagement.

The platform is user-friendly. I found navigating through courses, creating content, and monitoring learner progress straightforward from the get-go. This ease of use has significantly reduced the time I spend on administrative tasks.

Nachteile

Integration Challenges: While Docebo offers integration capabilities, I've encountered some hurdles getting it to seamlessly connect with other tools we use. This has sometimes led to workflow inefficiencies and a need for workarounds.

Vorteile

I like how they listen to what their clients need. They adapt, provide options, and allow their clients to get what they need.

Nachteile

If you get Docebo as a third party from a different provider, your options would have limitations as some features are not available, like when you directly get to Docebo

Vorteile

I liked the Implementation team that I worked with, and I have loved my support team. They are very helpful and cheerful.

Nachteile

The appearance -- what you can do as a basic administrator to make the sign-in page look amazing is limited. You really need to hire outward to get it to feel like a beautiful "website".

Vorteile

The possibilities to customize and automatize some processes make our daily operations so much easier. The central repository and user management are very simple and powerful tools.

Nachteile

Surveys and reports can be improved to ensure all data is translated into valuable information to make data-driven decisions. "My Activity" is not very useful for our use-case and it would be great to customize that board in a modular way like the menus and pages.

Vorteile

I liked the onboarding process. They took us through the entire platform step by step, and the onboarding specialist was helpful in answering all our questions.

With Docebo, you don't have to create a new learning plan every time, unlike our previous LMS. You can create one and use it over and over, saving you time.

Their support system is great, and it's clear their staff is well-trained to provide assistance when needed.

I also appreciate the flexibility when creating learner and facilitator dashboards. I can customize to create a clean dashboard, making it easy for learners and facilitators to access their materials and live sessions.

Nachteile

One thing that could use some improvement is how they handle learner notifications. While all the necessary components are there, it would be really handy if users had the option to create specific folders, especially for clients who prefer custom emails that can be reused. Currently, everything is in one big list, and having folders to organize notifications would make things much more organized and user-friendly.

Vorteile

easy to use and administer. easy quick graphics give course status at a glance

Nachteile

all training material has to be uploaded to the platform and certain steps completed before its visible to all users, can be very time consuming when the easier solution would be the content accessible to all users through the integration software

Vorteile

Docebo is an LMS that is very advanced and extremely user-friendly.

Nachteile

The reporting features have an opportunity, but a new one is coming in March for support.

Vorteile

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

Nachteile

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

In Betracht gezogene Alternativen

Litmos

Zuvor genutzte Software

Cornerstone LMS

Vorteile

With Docebo, our Education Services team can easily create and maintain a personalized learning experience for our customers. The user-friendly admin functions make it effortless to build our pages and update our courses. Additionally, onboarding new admins is a breeze, especially with excellent support resources like the Docebo Community, Knowledgebase, and University.

Nachteile

We have encountered difficulties in meeting our organization's requirements for managing certifications with Docebo. Specifically, we have needed support from our customer success manager regarding managing deadlines, renewing certifications, and archiving enrollments.

In Betracht gezogene Alternativen

LearnUpon

Warum Docebo gewählt wurde

Video player, modern course player, page builder.

Gründe für den Wechsel zu Docebo

Easy to use page builder, more robust features for managing internal compliance courses.

Vorteile

It's a very user-friendly LMS that focuses on customizability and design. Unlike other learning management systems, Docebo gives you the tools to design pages, courses, and learning plans with the user in mind, allowing you to make engaging learning experiences rather than signing in to check off training in a 'system'.

Nachteile

The notification system, while very flexible and customizable, is a little hard to use when you get more than a few notifications. Keeping track of each one becomes a little difficult.

Vorteile

Docebo has been very helpful in standardizing our training for both our employees and customers, and making it possible to conduct a lot of training asynchronously, drastically increasing our reach and reducing the amount of time and travel spent by instructors.

Nachteile

Reporting, My Team features, gamification & eCommerce integrations

In Betracht gezogene Alternativen

Absorb LMS und Cornerstone LMS

Warum Docebo gewählt wurde

Absorb was not meeting our minimum function requirements

Zuvor genutzte Software

Absorb LMS

Gründe für den Wechsel zu Docebo

Ease of use, system functionality & implementation support

Vorteile

The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb.

Nachteile

Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced.

Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals.

In Betracht gezogene Alternativen

Absorb LMS, Cornerstone LMS, TalentLMS und Litmos

Warum Docebo gewählt wurde

One system, I can't enter the name because the pop up isn't allowing it. This system was built in Japan and it was essentially a glorified SharePoint. The system listed in this review was chosen by our Japanese counterparts. They are now evaluating shifting from that system to Docebo.

Gründe für den Wechsel zu Docebo

Docebo checked our organization's complex needs more than these other products.

Vorteile

Outstanding support by implementation team, able to manage three distinct and separate training programs on one platform (Customer, Partner, Internal), Intuitive interface for Admins

Nachteile

Versioning of training material from Central Repository, Exam score history, learning plan functionality

Vorteile

Our company needed to combine both external and internal training content from several LMS and merge into one central LMS. The ability to set up branches has allowed us to do that while still allowing customization and controlling the type of access needed for each departmental usage.

Nachteile

Reporting feature (as with all LMS I've come across) is still not robust enough in it's customization features. We still have to export raw data into another application to get the reports we need.

Vorteile

I really like Docebo's interface and ease of use. Both admins and learners can navigate the platform with ease. Docebo's community offers great ideas that Docebo implements and that gives users even better functionalities.

Nachteile

the pages and menus areas could be easier to use. more gamification features.

In Betracht gezogene Alternativen

Workday HCM

Warum Docebo gewählt wurde

learnupon didnt have the functionalities we were looking for.

Zuvor genutzte Software

LearnUpon

Gründe für den Wechsel zu Docebo

HR uses workday and the learning needed was required to use another LMS

Vorteile

he overall experience with the Docebo Learning Management System (LMS) has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content.

One of the key strengths of Docebo is its intuitive interface, which makes it easy for administrators to upload course materials, track learner progress, and generate reports. The platform's customizable features allow for the creation of tailored learning paths and the incorporation of multimedia content, enhancing the overall learning experience.

Docebo provides a seamless and engaging learning environment from a learner's perspective. The platform is accessible across various devices, ensuring flexibility and convenience for users. Its interactive features, such as quizzes, surveys, and discussion forums, foster collaboration and knowledge sharing among learners.

Overall, Docebo stands out for its user-friendly interface, customization options, and interactive features, making it a valuable tool for organizations seeking to enhance their learning and development initiatives.

Nachteile

1. pricing, 2.customization limitations and 3. complexity

In Betracht gezogene Alternativen

360Learning, Cornerstone LMS, LearnUpon und TalentLMS

Warum Docebo gewählt wurde

The product no longer met our needs as an organization.

Gründe für den Wechsel zu Docebo

Features, functionality, scalability, and customer service.

Vorteile

Docebo has a very clean and usable interface for both users and administrators, but lacks in some areas which appear to be easily achievable wins. There are great ways to categorize data, and the reporting functionality is very robust.

Nachteile

There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use. It is a shame that these issues exist as they prevent Docebo from really reaching its full potential.

Vorteile

There are many different features and even if something is not built-in, you can usually find a good workaround for it. In the last couple of years, Docebo is more focused on improving existing functionalities which is a fantastic step into the right direction.

Nachteile

I do believe their customer support, although fast, is not of the best quality. I often found them not knowing enough about the platform.

Vorteile

We value Docebo’s user-friendly platform, which allows us to create tailored learning plans and centralize all our training materials in one convenient location.

Nachteile

Our wish list includes enhanced options for editing and searching sent newsletters, along with improvements to the mobile experience.

Vorteile

I love that people are able to share their own content, our most popular content comes from people within the business and this platform is ideal for capturing and encouraging internal knowledge sharing. It is also really easy to customise for different viewing audiences.

Nachteile

I wish the formal (courses) and informal (user shared) learning content could interconnect more easily, it's not a deal breaker, but would mean I don't have to maintain two content libraries.

In Betracht gezogene Alternativen

Adobe Captivate

Gründe für den Wechsel zu Docebo

The coach and share side of the platform was well ahead of other competitors in terms of features and design.

Vorteile

As well as all the expected functionality you would get on an LMS, you have some useful and exciting additional features that make the difference. The ability to add observation checklists (work based activities) to a course to add practical application to a course. Very easy to set up and use Gamification, with rewards earned for a whole range of activities on the platform, plus contests and leaderboards. Also the Discover, Coach and Share expert moderated, channels to support community learning. These 3 features, plus the flexibility of configuration and how easy it is to change the look and feel to suit your needs. Very few fixed structures that you can't get away from.

Nachteile

Very little has caused issues. We have taken the platform bundled with content and didn't realise that we would have to import each item of content and then put it into a course shell to make it available to users. I had thought they would have direct access. This is cumbersome, and a bit time consuming, but about the only thing I have not been happy with.

In Betracht gezogene Alternativen

360Learning und Cornerstone LMS

Gründe für den Wechsel zu Docebo

Functionality and price, how easily configurable. Extra functionality to suit a consulting organisation.

Vorteile

I like how we are able to create a professional learning environment and brand it to match with our corporate look. We are able to manage a lot of content and categorize it so that each different type of learner can find what they need

Nachteile

Some operations are repetitive and require a lot of clicks because certain areas of the site are aging compared to others and haven't been streamlined as much.

Vorteile

What I like most about Docebo is that, after completing a lesson, you get to take an assessment that checks your understanding of what you’ve learned.

Nachteile

The user interface can be improved a bit more during the lesson, and the load time for scores can be better.

Vorteile

Docebo is an excellent learning platform with a simple to use interface. The way information is presented has been designed to promote effective and effortless learning. I have been using Docebo for all my educational training and find it incredibly easy to use.

Nachteile

Although the interface is user-friendly, it would be beneficial if all lessons were accessible from the main page once logged in.

Vorteile

Docebo has a platform that we can grow into. They make updates that make the organization look good, as it keeps the learner view and/or experience fresh. The customer service aspect is very good - there is a chat & a knowledge library & community at your fingertips. And they have a system of upvoting ideas that the community may make.

Nachteile

When setting up your system, there are a lot of things to do. One of the frustrating things can be the number of clicks to create something.

Vorteile

The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization.

Nachteile

The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (downloading content off LMS)

Vorteile

How it helps to connect the team and provide knowledge all together and can access anytime you want to know about product.

Nachteile

There is no cons as everything is great and helpful

Vorteile

The modern interface and intuitive handling allow you to quickly learn new content. This saves time, which means the training effort can be optimized.

Nachteile

There are extensive customization options, but not all individual use cases can be implemented.

Vorteile

Docebo has amazing community features that support peer learning and training from multiple angles. The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.

Nachteile

The difficulty of making quick adjustments to the product (though understandable in a large company).

Vorteile

We experienced a seamless integration process with our existing systems, including Single Sign-On (SSO), which was a major advantage. The platform's user experience (UX) and user interface (UI) are exceptional, offering intuitive navigation and a user-friendly design. The support from the Docebo team during the kick-off phase was commendable; their technological expertise is clearly mirrored in their customer service and technical support. This combination of advanced technology and skilled personnel greatly enhanced our overall experience with the Docebo platform.

Nachteile

One area for improvement in the Docebo platform is the webinar registration process. It's not as straightforward as simply clicking a link, as you might with Teams or Zoom, which can be a bit cumbersome. Additionally, the platform could enhance its capabilities in tracking offline training and capturing offline data.

Vorteile

Mostly easy to set up and maintain. Easy to get our program managers up and running with creating their courses, maintaining them, and attending to users.

Nachteile

Inability to create course applications. More reporting options would be helpful.

Vorteile

Overall love using Docebo! It is easily branded to your organization, has lots of availability with reporting, Docebo team members are extremely pleasant to work with, and the platform is generally pretty intuitive. We get lots of compliments on the look of the LMS. We appreciate the release item changes and the desire to remain competitive in the market with the features available.

Nachteile

The capabilities within content creation in courses and notifications. The basic HTML page is very challenging to work with and you don't receive the same modern/ aesthetically pleasing viewing experience that you do when using other 3rd party tools. The notification experience is very basic and doesn't allow for much customization or the ability to preview and play around with the notifications.

Vorteile

Configurability of the products allows us to pick and choose what features are available to our learners and how each feature is used

Nachteile

Reporting and Learning plan duplication are lacking