Guesty

Vorteile

Easy to use and good support. Only pay when you have bookings.

Nachteile

Nothing it works well for us we don’t have any issues

Vorteile

I like the ease of adding a new listing, the access to the direct links to our properties on other platforms. I also like the updates to the owner portal

Nachteile

Calendar loading is becoming increasingly slow as we add more listings. Some updates are clearly not fully texted before launching as there have been several instances where released updates had bugs and caused pretty significant issues.

Vorteile

Guesty is the worst software i have ever used. It made managing calender so hard, especially for pricing. it is not making things easier, it makes running business so much harder. The software is very clumsy, hard to use, what is even worse, they assigned me to a tech support in the US and i only get to speak to him once a week. It caused dramatic loss for our business during new year high season as lots of properties were booked at very low price. The prcing setting is just a joke, the airbnb price overwrote all the prcce in other platforms. There was no tech support, we can only communicate via email.

I told them i will stop using it but they keep charging me for 3 months, every months $800 USD even though i didn't use it at all. It is such a joke.

Nachteile

The process is just so hard, they make things harder to manage all my properties (50 properties). They have unclear pricing, i didn't have any active listing as i quit after the first few days but they still charge me $800 USD each month. there is not tech supprot, no telephone number to call.

We are already busy everday, they make all the settings hidden and even harder than airbnb to manage

Vorteile

We have been Guesty customers for over 4 years, and have remained satisfied throughout our experience. We believe Guesty has been and continues to be a best-in-class PMS solution for short term rental / vacation rental managers. Although its cost may be higher than that of various competitors, the product is a market leading product, and we believe is well worth any premium they charge compared to competitors. Guesty also has a deep bench of talented individual backing the product, and this is foundational to their success - they have a fast velocity of new features, their customer service when something does break (as is inevitable with any product as complex as Guesty) is excellent, and they find creative ways to add value for the customer (e.g. through webinars, conferences, etc.). We expect to continue to be Guesty users for years to come.

Nachteile

Price can be a consideration for some users, but the product was well worth it for us

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Vorteile

I like a lot of features on Guesty, but love the promotion feature.

Nachteile

Not being able to completely utilize on mobile

Vorteile

We like the workflows, guest app, and AI communication.

Nachteile

Accounting module, owner statements and channel commission split going to owners.

Vorteile

The number of features they offer and they are continuously improving the solution.

Nachteile

The accounting module can be confusing at times but gets easier the more you utilize it.

Vorteile

Linda is great to work with!
Always insightful and knowledgeable about the product. Wouldn't be able to run my business without Guesty.

Nachteile

small glitches that are always worked on right away by the tech team

Vorteile

Customer Service Team
Owner's Portal
Accounting Team
Reply AI
Speed of Updates

Nachteile

Price Optimizer lacking some features
High cost per property

Vorteile

Guesty helped me grow my business and I'm not sure how I would have accomplished my goals without it, its various features allow me to simplify my operations and reduce the number of different services.

Nachteile

there is a significant learning curve, the onboarding is helpful but expensive.

Vorteile

- Dedicated account rep (shout out [sensitive content hidden]🤘) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.

Nachteile

- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.

Vorteile

Initially, it was very easy to set up and integrate with my Airbnb listings.

Nachteile

The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but assured me that if I reactivated my account by paying for a subscription, I would be refunded. Upon completion I reached out again and now they have informed me that I will not be refunded.

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Vorteile

Very easy to use and implement. Good channel manager

Nachteile

Cumbersome to setup and sometimes difficult to link listings.

Vorteile

Great software and works seamless. Our account manager [sensitive content hidden] is very helpful and always acailsbr

Nachteile

Tech Support is a little slow to resolve queries

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Vorteile

A premium software management tool for short term rentals

Nachteile

The monthly costs are extremely high in comparison to other similar products

Vorteile

Fast setup, easy to understand. Price seemed fair.

Nachteile

Inflexible process for guest to book is illogical if you're a host with only one property (it too many steps, designed for when there's multiple properties to select from).
The Guesty Airbnb setup DOES NOT WARN YOU that by linking your Airbnb account, you'll lose any other active connections you have with Airbnb.

Vorteile

Most importantly, channel management works well.

Nachteile

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky

Vorteile

Syncing Airbnb was very easy but the other vendors took weeks and it made a huge mess of my calendar which resulted in double bookings.

Nachteile

Customer service: there is no phone number, they create a ticket for each issue you ahve so if you ahve more than one, which i had about 6, i had a ticket for each issue. I never heard back from the same person and never succeeded in fixing any of the issues I had.

Vorteile

Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support.

Nachteile

The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set.

Vorteile

The advertising was great but reality did not measure up.

Nachteile

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty does NOT have a UNIFIED INBOX. Website and Vrbo not covered.Guesty does NOT manage BOOKINGS. You cannot set up reminders for upcoming balance based on your booking schedule. It has to be done manually. Guesty is NOT SAFE. While on a chat with a guest, the chat of another guest appeared! So guest information is not even safe.Guesty is NOT a CHANNEL MANAGER . Special price variations like short stays do not populate to all channels. Only to our website and not other channels. Bummer. Guesty does NOT work without a payment processor. Even though we precised this and were assured it would work.Guesty does NOT CALCULATE booking payments. INTEGRATION does NOT take 5 weeks.

Vorteile

Manage all my properties at one spot. Advanced Analytics.

Nachteile

Price and tipe of pricing. Some months that we don't have bookings it's hard to pay.

Vorteile

I like the synchronization of channels, and the calendar.

Nachteile

Not an easy way to share calendar with cleaner unless they use the app. Unified inbox is glitchy with VRBO. Guesty tries too aggressively to push their products on you, without transparency of costs. They have billed the wrong account several months in a row. Customer support is very slow on some matters.

Vorteile

The system is amazing and is perfect for business models that cater to short-term rentals / Vacation rentals.

Nachteile

- The interface needs improvement to be user-friendly. - Adjusting rates for multiple listings under the same category should be easier instead of having to manually adjust it per listing

Vorteile

Guesty is a great property management system, it is very user friendly and handles most of out day-to-day operations like a breeze. It is a great system that offers so much more than meets the eye. [sensitive content hidden] is the most amazing representative and it is always such a pleasure to speak with her. She is super helpful and always makes sure we are taken care and our business is getting the most from Guesty as possible.

Nachteile

Some features are not yet available in Canada.

Vorteile

easy to use, easy to figure things out

Nachteile

sometimes i get confused but it gives you an error msg

Vorteile

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Nachteile

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Vorteile

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Nachteile

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

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Vorteile

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Nachteile

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Vorteile

Nothing after my bad experience. They are selling the software as the top of the top, and me naivly i tought if i pay more, i will have the guarantee for the quality. and not at all!!!

Nachteile

As they promised me, they said i could do many things, but i only have a basic multicalendar without option for bulk edition, etc.

Vorteile

Guesty’s one stop shopping for property management needs is terrific. We use only products that are integrated with Guesty now in our business.

Nachteile

Slow to roll out some products, hard to give feedback about poor functionality with products

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Vorteile

I liked the layout of Guesty, but that was it.

Nachteile

No phone number for customer service, due to the time change any questions would take half a day to get a response.

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Vorteile

Guesty has been great for all our rental needs.

Nachteile

We have absolutely no complaints about this software.

Vorteile

Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, [sensitive content hidden], has also been great to work with during our transition to Guesty and still is a part of our success today.

Nachteile

Guesty has been great to work with and if there is anything you dislike, let them know. They likely already have something in the works to change or streamline any processes or aspects you dislike. If not, they will likely help get you what you need!

Vorteile

When it worked and had no issues, it was grerat but it was very rare.

Nachteile

I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues.

I urge an urgent review and improvement of these critical aspects to enhance user experience.

Vorteile

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Nachteile

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars

Vorteile

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

Nachteile

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

Vorteile

Integrates with AirBnB very well. [sensitive content hidden] is a rockstar.

Nachteile

Accounting sucks, not past data for cancelled reservations or homes that have off-boarded, slow to update key API connections.

Vorteile

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

Nachteile

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

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Vorteile

Provides just about all of the features that we need

Nachteile

Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored

Vorteile

Ease of use, faultless syncing of calendars across platforms, excellent mobile app.

Nachteile

I think the cost is high compared to competitors in the market - I beleive it to be the market leader so hapy to pay for a quality product.

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Vorteile

NOTHING - their support is EXTRMELY SLOW- their systems DO NOT WORK! we have had so many syncing issues, its caused double bookings, really unhappy guests, and we have looked stupid in front of our investors. We regret with our heart to have chosen guesty. We will 100% be changing the platforms.

Nachteile

The onboarding integration migration is EXTREMELY POOR. The systems don't work, you will get double bookings. The support team won't help fast enough.

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Vorteile

Working with Guesty is Fantastic!!!

Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.

Nachteile

The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.

Vorteile

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Nachteile

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

Vorteile

The customer service team is the best part about Guesty. They are very quick to respond and help.

Nachteile

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Vorteile

Guesty is a very complete and professional tool for property managers like me. OTA's are legion; changes are coming fast and Guesty helps me to keep up the pace, analyze competition and organize my tasks in very coherent manner. Saving time and energy is a bit costy, but it's worth it.

Nachteile

It could appear as too complicated for some users. But with the dedication of Guesty experts, the user experience will get easier with time.

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Vorteile

It is very easy to use and makes it easy to manage my portfolio of properties. The accounting module saves me many hours a month!

Nachteile

The pricing. They could offer more bundled packages to make using other products in the suite more affordable.

Vorteile

What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.

Nachteile

They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.

Vorteile

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

Nachteile

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Vorteile

I love using Guesty as PMS, the customer support is very responding to our questions and the system is user friendly

Nachteile

Not that i know for now. Guetsy has been good, easy to navigate

Vorteile

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Nachteile

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.