Ideagen Quality Management – Bewertungsseite 2

Vorteile

All the modules are used to there full extent and it manages the system well

Nachteile

storing external documents within records etc could be improved

Vorteile

On the IT side, setup and maintenance have been easy and smooth. On the user side things are also pretty smooth, and easy to use.

Nachteile

Document collaboration isn't a direct part of Ideagen Quality Management.

Vorteile

pulse is very easy to use all aspects of the quality management system is all in one place and is helping us move towards a paper free QMS

Nachteile

What I like least about q pulse is that is an be very slow and it crashes easily

Vorteile

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

Nachteile

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Vorteile

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Nachteile

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Vorteile

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email.

Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office.

The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork.

Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months.

Nachteile

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Vorteile

The support, the added training through the customer portal, fast support on resolution of questions, the lists goes on and on.

Nachteile

Software none.
Just wish I had more time to dedicate to the whole process.

Vorteile

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

Nachteile

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

Vorteile

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

Nachteile

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Vorteile

Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it.

Nachteile

Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be

Vorteile

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Nachteile

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Vorteile

easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

Nachteile

The portal can be slow at times due to busy usage, but not excessively so.

Vorteile

Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs.
Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely.
Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

Nachteile

One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database?
I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.

Vorteile

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Nachteile

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Vorteile

Impactful features include:
configurable
easy to learn
help screens are awesome
customer service is amazing

Nachteile

When there are features we would like to see added, we can place them in a portal for consideration. Support personnel are helpful in finding workarounds.

Vorteile

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted!

The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence.

I will bullet point the rest:
Ability to link related documents
Setting review dates for documents
Dashboard
Limiting permissions/viewing ability
Ability for end users to leave feedback on documentation
Automatically PDFing documents
Embedding codes
Training/help is within the system

Overall the software is miles ahead of the others, with so many positive points!

Nachteile

The cons:
There is not an option to select the information shown in an issue report
The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section
Kickstarting workflows is a little more clunky than the "pass to" function
The "if" option could have a lot more power (but I understand this is a recent development)
You can't do a blank search for all documents (filtering with topics for example)

Vorteile

We are finding new items we can document control and track in Qualtrax every day. We use it not only for ISO compliance, but Health and Safety as well. Once we complete our certification, and are a fully functioning laboratory, we may find even more uses. All of the preloaded items we found very useful and have put them into use. The training and support team have been very helpful with any questions, and the monthly meetings I've had with our [SENSITIVE CONTENT] is an unusual aspect to this company that I have found wonderful. It's nice to know they are invested in the product.

Nachteile

I have not had any problems to date. When I had a question, the support team was able to help me within the same day.

Vorteile

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Nachteile

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Vorteile

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

Nachteile

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Vorteile

Flexibility - allows you to design the system around the methods your company works
Workflows
Process Efficiency
Accuracy
Traceability
Groups/Permissions
Reports (Customizable)
Cost

Nachteile

Workflows, (rearranging steps)
Testing (data entry - no copy test / paste test option - redundent)
Workflow file attach (lacks multiple file upload option)
No incremental revision option (such as 1.1, 1.2, 1.3)

Vorteile

The account managers make everything seamless and easy to use. Any problems are quickly resolved.

Nachteile

Occasional crashes and system hangs which force a refresh.

Vorteile

The system has had a positive impact on the department. The whole process to upload documentation is very easy, easy to train other staff members and has worked exceptionally well. Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind. The security and data integrity features are also good.

Nachteile

. When saving a document detail or uploading a document, pop ups appears select 'yes' or 'cancel'. We feel this selection should be 'yes' or 'no'. Some of the reports and dashboard features do not fit our needs. We would have wanted to be able to drill down into different document owner groups, rather than a user. We have four areas Aseptics, Radiopharmacy, QA/QA and PMU document owners. It would be useful for our trending and MQRG reports if we could select one of these groups, rather than all the documents collated together.

Vorteile

If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes.

Nachteile

The software is so configurable that at it can become tricky to work out which function will allow you to configure what.

Vorteile

Great system and client customer service.

Nachteile

Option for searching probably needs to be looked at as sometimes it is not very easy to find information.

Vorteile

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Nachteile

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

In Betracht gezogene Alternativen

Intelex EHS Software

Warum Ideagen Quality Management gewählt wurde

Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.

Gründe für den Wechsel zu Ideagen Quality Management

Locality of organisation User friendly Proce

Vorteile

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

Nachteile

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use

Vorteile

Electronic reminders for due date, revisions and document reviews.
Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

Nachteile

The calendar feature on the dashboard has never been useful

Vorteile

Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company.

Nachteile

Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform.

Vorteile

The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training.

Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

Nachteile

The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Vorteile

Integration of the software was quick and easy, as is general use on a day to day basis.

Nachteile

Concurrent licencing can cause issues when users are not able to log into the system.

Vorteile

Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them.

Ease of use with an intuitive interface.

Cloud based system allows us to access our documents and workflows while in the field or telecommuting.

Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system.

They have the best support of any vendor I have ever worked with.

Nachteile

Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us.

Vorteile

The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment.
The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system.
On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Nachteile

Having to re-create successful pilot projects from UAT to the Live site is a frustration!
Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further.
The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

Vorteile

Visual looks and add on modular structure

Nachteile

Some difficulties adjusting software, some more functionality would really improve software

Vorteile

A very easy business system to administer. I particularly like the Actions and Document Manager module.

Nachteile

We needed a lot of customization to ensure the Training Manager module worked for us.

Vorteile

The software can be used across a variety of platforms.

Nachteile

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Vorteile

Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper.

Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

Nachteile

I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

Vorteile

Does the job that we expect, backed up by excellent support and customer service.

Nachteile

System operates very slowly on occasions.

Vorteile

Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is.

Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful.

We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

Nachteile

It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Vorteile

Simple to use, speed of deployment, licencing model, flexibility

Nachteile

Some data is not shared across modules - which would be useful.

Vorteile

It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

Nachteile

The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

Vorteile

It is very useful tool management in all aspect. Very interactive and easy to use. A little training, you are there to go.

Nachteile

I personally find it useful and haven't identify any set back yet.

Vorteile

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

Nachteile

The on screen apperance is a little dated and the apps are a bit clunky.

In Betracht gezogene Alternativen

Integrum

Vorteile

1) Easy to configure
2) Simple to use
3) Clever features (progress dashboards, document links etc)..
4) Document review reminders
5) Users can give feedback on controlled documents

Nachteile

The reports are not configurable enough for our processes

Vorteile

Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Nachteile

Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.

Vorteile

The workflows are my favorite feature. They are simple to build and allow the organization to keep track of its processes. For us, knowing who is responsible is key for accountability and keeping things moving. They are simple to build using the workflow designer to create the framework and then the rest is drop down and check boxes. There is no requirement to know code, although they do allow the use of HTML to add functionality and style to the workflows.

Nachteile

Reports only collect data from a single workflow. We have several workflows that are connected and generate other workflows. In order to get all of the information on a single related topic, an audit for example, you have to report on each of the individual types of workflows and collate the data.

Vorteile

The document control capabilities are brilliant but we are not using it to it's full potential due to lack of training

Nachteile

Lack of networking events and training.

Vorteile

I love that we were involved in the design of the product for our locations. Being involved also has made it easy to adapt the product over time as our needs change or we understand a function better.
It has worked great for us on documentation control and non-conformances.

Nachteile

I least like the need for help in setting up some of the modules. While our Service Delivery Consultant was here we did not have enough time to set up audits, work on reports or learn about analysis. Being the administrator was only part of my job and I didn't have enough time after the consultant left to learn about these modules.

Vorteile

Ease of implementation. Support from Qualsys staff during and after implementation. In particular, the structured process that Qualsys employ to ensure configuration is correct and meets all user requirements.

Nachteile

The User Interface could do with updating in our version but I believe this has been captured in the new version.

Vorteile

The best part of the software is the ability to track changes.

Nachteile

In all honesty, there really is not anything I have been disappointed with following our purchase of the software in 2014.

Vorteile

Great Product with fantastic customer service. Very professional team for system implementation and supplier on boarding process.

Nachteile

Great product but have lots of room development to match requirements for medium or large businesses.