Ideagen Quality Management – Bewertungsseite 2

Vorteile

The fact that it lets me store everything in one place and is easily accessible.

Nachteile

It is very expensive to receive training

Vorteile

Provides solid document control functionality

Nachteile

Training and people modules do not function as I would expect, they don't seem thought through

Vorteile

The document control capabilities are brilliant but we are not using it to it's full potential due to lack of training

Nachteile

Lack of networking events and training.

Vorteile

easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

Nachteile

The portal can be slow at times due to busy usage, but not excessively so.

Vorteile

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Nachteile

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Vorteile

The account managers make everything seamless and easy to use. Any problems are quickly resolved.

Nachteile

Occasional crashes and system hangs which force a refresh.

Vorteile

It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient.

Nachteile

I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report

Vorteile

If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes.

Nachteile

The software is so configurable that at it can become tricky to work out which function will allow you to configure what.

Vorteile

Great system and client customer service.

Nachteile

Option for searching probably needs to be looked at as sometimes it is not very easy to find information.

Vorteile

Integration of the software was quick and easy, as is general use on a day to day basis.

Nachteile

Concurrent licencing can cause issues when users are not able to log into the system.

Vorteile

It is very useful tool management in all aspect. Very interactive and easy to use. A little training, you are there to go.

Nachteile

I personally find it useful and haven't identify any set back yet.

Vorteile

Easy to use & great tool for supplier & audit management; great customer service and client management.

Nachteile

Can sometimes lag when filtering large data of historical data.

Vorteile

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Nachteile

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Vorteile

All suppliers specifications and questionnaires are stored together in one easy to find location

Nachteile

Technical difficulties/buffering occur often meaning the system is unable to use

Vorteile

Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports.

Nachteile

Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf

Vorteile

Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it.

Nachteile

Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be

Vorteile

The level of customer service is high and we feel very look after in the implementation of QADEX.

Nachteile

Some capabilities and functionalities are limited.

Vorteile

Having a dedicated account manager is great as they massively reduce the workload on our team.

Nachteile

I think the flexibility of the system (e.g. multiple codes linking to a single specification) could be improved to allow for a more seamless transition

Vorteile

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Nachteile

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Vorteile

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email.

Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office.

The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork.

Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months.

Nachteile

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Vorteile

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows.
Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax.
Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary.
It is also very helpful that several accrediting bodies are also using Qualtrax.

Nachteile

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

Vorteile

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation.
The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Nachteile

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Vorteile

From a customer perspective good, easy to navigate interface. More importantly a Key Account Manager who is helpful, responsive and supportive of our needs.

Nachteile

Completing documents as a supplier, the interface is not the most user friendly.

Vorteile

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Nachteile

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.

Vorteile

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Nachteile

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Vorteile

Impactful features include:
configurable
easy to learn
help screens are awesome
customer service is amazing

Nachteile

When there are features we would like to see added, we can place them in a portal for consideration. Support personnel are helpful in finding workarounds.

Vorteile

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted!

The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence.

I will bullet point the rest:
Ability to link related documents
Setting review dates for documents
Dashboard
Limiting permissions/viewing ability
Ability for end users to leave feedback on documentation
Automatically PDFing documents
Embedding codes
Training/help is within the system

Overall the software is miles ahead of the others, with so many positive points!

Nachteile

The cons:
There is not an option to select the information shown in an issue report
The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section
Kickstarting workflows is a little more clunky than the "pass to" function
The "if" option could have a lot more power (but I understand this is a recent development)
You can't do a blank search for all documents (filtering with topics for example)

Vorteile

We are finding new items we can document control and track in Qualtrax every day. We use it not only for ISO compliance, but Health and Safety as well. Once we complete our certification, and are a fully functioning laboratory, we may find even more uses. All of the preloaded items we found very useful and have put them into use. The training and support team have been very helpful with any questions, and the monthly meetings I've had with our [SENSITIVE CONTENT] is an unusual aspect to this company that I have found wonderful. It's nice to know they are invested in the product.

Nachteile

I have not had any problems to date. When I had a question, the support team was able to help me within the same day.

Vorteile

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Nachteile

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Vorteile

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

Nachteile

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Vorteile

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes.
The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Nachteile

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS.
Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Vorteile

Flexibility - allows you to design the system around the methods your company works
Workflows
Process Efficiency
Accuracy
Traceability
Groups/Permissions
Reports (Customizable)
Cost

Nachteile

Workflows, (rearranging steps)
Testing (data entry - no copy test / paste test option - redundent)
Workflow file attach (lacks multiple file upload option)
No incremental revision option (such as 1.1, 1.2, 1.3)

Vorteile

USER FRIENDLY
CUSTOMER SERVICE
Workflows

Nachteile

THE LOOK OF THE INBOX PAGE. KINDA BORING...

Vorteile

The system has had a positive impact on the department. The whole process to upload documentation is very easy, easy to train other staff members and has worked exceptionally well. Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind. The security and data integrity features are also good.

Nachteile

. When saving a document detail or uploading a document, pop ups appears select 'yes' or 'cancel'. We feel this selection should be 'yes' or 'no'. Some of the reports and dashboard features do not fit our needs. We would have wanted to be able to drill down into different document owner groups, rather than a user. We have four areas Aseptics, Radiopharmacy, QA/QA and PMU document owners. It would be useful for our trending and MQRG reports if we could select one of these groups, rather than all the documents collated together.

Vorteile

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Nachteile

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

In Betracht gezogene Alternativen

Intelex EHS Software

Warum Ideagen Quality Management gewählt wurde

Previous system was no longer supported and users were not happy with it. Lost all buy in and employees deviated from the system so losing visibility of the EHSQ performance from a central function.

Gründe für den Wechsel zu Ideagen Quality Management

Locality of organisation User friendly Proce

Vorteile

Electronic reminders for due date, revisions and document reviews.
Workflow module for tracking equipment, CAPAS, customer feedback and a multitude of other activities that are critical to lab management.

Nachteile

The calendar feature on the dashboard has never been useful

Vorteile

Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company.

Nachteile

Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform.

Vorteile

The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training.

Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

Nachteile

The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Vorteile

Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them.

Ease of use with an intuitive interface.

Cloud based system allows us to access our documents and workflows while in the field or telecommuting.

Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system.

They have the best support of any vendor I have ever worked with.

Nachteile

Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us.

Vorteile

The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment.
The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system.
On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Nachteile

Having to re-create successful pilot projects from UAT to the Live site is a frustration!
Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further.
The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

Vorteile

Visual looks and add on modular structure

Nachteile

Some difficulties adjusting software, some more functionality would really improve software

Vorteile

A very easy business system to administer. I particularly like the Actions and Document Manager module.

Nachteile

We needed a lot of customization to ensure the Training Manager module worked for us.

Vorteile

The software can be used across a variety of platforms.

Nachteile

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Vorteile

Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper.

Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

Nachteile

I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

Vorteile

Support is ALWAYS there to help! I have sent emails after business hours and they have responded promptly, pleasantly, and most importantly, informatively! I can't say enough how great the support team is.

Qualtrax works hard to keep everyone informed about their updates and new features. I have never met a team so helpful and up to date with the times. Their customer interference is beyond great, they are always happy to communicate and always respectful.

We've had many audits where our customer's have complimented us on our ability to quickly retrieve documents and provide proof of training, reviews, archives, drafts, etc. We have given all the credit to Qualtrax.

Nachteile

It was difficult to keep up with the updates when it was the responsibility of our IT team, with how busy they are within our company. But Qualtrax has already solved this issue with the cloud sharing. Now they take care of all the updates for us!

Vorteile

Simple to use, speed of deployment, licencing model, flexibility

Nachteile

Some data is not shared across modules - which would be useful.

Vorteile

It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

Nachteile

The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

Vorteile

The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

Nachteile

The on screen apperance is a little dated and the apps are a bit clunky.

In Betracht gezogene Alternativen

Integrum

Vorteile

1) Easy to configure
2) Simple to use
3) Clever features (progress dashboards, document links etc)..
4) Document review reminders
5) Users can give feedback on controlled documents

Nachteile

The reports are not configurable enough for our processes

Vorteile

Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Nachteile

Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.