Ideagen Quality Management – Bewertungsseite 3

Vorteile

We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

Nachteile

The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Vorteile

The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures.

Nachteile

The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.

Vorteile

Q-Pulse made it easy for us, as an international company, to share our collaborative efforts to help us reach newer heights

Nachteile

The price was too steep for us to continue with use but it's something that if there were more features for file sharing and document housing of larger documents and photos, we may come back to

Vorteile

Lots of functionality, QPulse does what we need it to, and can be adapted for a variety of purposes.

Nachteile

Very complex, with a long learning period.

Vorteile

Very user friendly and easy to learn. The ability to clone workflows. The fact that they are constantly improving the software and factor their users needs and ideas into upgrades. Their technical and customer support is wonderful and I have really enjoyed getting to know the Qualtrax staff!

Nachteile

Some of the features are still old and clunky. Printing option needs to be improved. I would like to see more cloning options, like for tests and trainings.

Vorteile

The modular construction is really easy to help people understand specifically what the system can do. It's intuitive and easy to use.

Nachteile

I can really identify any con's that I've experienced

Vorteile

The systems core functions work extremely well and are very intuitive. The path to implementation is much faster than comparable systems (we were live in 3-4 months from go). Moving from paper-based to electronic doc management and QMS has been highly valuable for our organization

Nachteile

There are a few areas that don't have all the functionality we would use in our organization, such as spaces for making notes when doing gap analysis. None of these are major and most have workarounds. On a positive note, the focus on having the best "core" features as opposed to being a one-stop-shop is the better route in my opinion.

Vorteile

This product has one of the most beautiful user interfaces for and I cannot wait to get it implemented in my company. The ease of use is apparent even from the login screen and the ease of building and maintaining workflows is a breeze and their applications make it that much easier and more effective.

The BEST part about this software is the extremely amazing customer service. If you need anything at all the entire company is right there with you to help you and to achieve what you need to achieve. The atmosphere with this company is homely and I would never think of using a different software for our lab.

Nachteile

Sometimes the system can get bogged down with the amount of data, but after speaking with one of the software engineers they are looking into how they can solve this issue! Way to go Qualtrax!

Vorteile

Software is very functional and user friendly. The Qualtrax team is always evaluating their product and increasing the functionality to meet customer needs.

Nachteile

There is nothing really to not like. Workflows are the most difficult part to learn but with a little practice, anyone can become an expert.

Vorteile

Captures almost all information within company that's required for business standards
Support staff react quickly and are informative

Nachteile

Licence costs
Not easy to use for those who aren't computer literate

Vorteile

The workflows make it very easy to manage a process that needs to be reviewed and have input from multiple sources without having additional meetings to get them resolved.

Nachteile

It has so many features and ways to do things that it can be a little overwhelming at first.

Vorteile

The continual updates and support keep the application functioning smoothly. The features of the application support our needs, help the laboratory's efficiency, and significantly reduce time associated with report writing and laboratory audits.

Nachteile

The overall cost to maintain the application is my least favorite aspect.

Vorteile

Qualtrax allows me to manage accreditation compliance at the touch of a button. Processes that were paper-based are now electronic which allows much faster input and response from laboratory staff. Qualtrax's reporting functionality enables easy and intuitive data retrieval. Upgrades to the software are communicated clearly and, if needed, Qualtrax support is standing by to assist in your needs.

Nachteile

Qualtrax is highly customizable which can seem intimidating to some users.

Vorteile

*Easy installation with built in templates
*Easy to train staff on how to use software
*Audit preparation features built in (Document management, Process management Testing and Training, etc.)
*Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system
*Can share templates with other Qualtrax users

Nachteile

*Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

Vorteile

I love the ease of the software and the quality customer service! Whenever we needed help with workflows, training our employees; Qualtrax support center was always willing to help! The team is very knowledgeable!

Nachteile

I haven’t had a bad experience with the software.

Vorteile

N/A

Nachteile

- I cannot upload medium to large files

Vorteile

The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation.

Nachteile

I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great.

Vorteile

From a customer perspective good, easy to navigate interface. More importantly a Key Account Manager who is helpful, responsive and supportive of our needs.

Nachteile

Completing documents as a supplier, the interface is not the most user friendly.

Vorteile

I have been using Qualtrax for over 5 years and my favorite thing about it is the ability to easily organize a lot of stuff. We've found that having everything in one place really helps with keeping things up to date and quickly finding things.

Nachteile

I really like all of Qualtrax, but if I had to pick one thing that I'd like to see improved, it would be to more easily set up email reminders, especially for workflows.

Vorteile

Easy to use for lots of information

Nachteile

Setting up

Vorteile

All suppliers specifications and questionnaires are stored together in one easy to find location

Nachteile

Technical difficulties/buffering occur often meaning the system is unable to use

Vorteile

Simple to use

Nachteile

Additional modules need to purchased seperately i.e CAPA, Audit etc

Vorteile

Qualtrax is completely customizable by the user. If you do have any questions/issues, Qualtrax's customer service is fantastic! You can call or email and they actually answer and work hard to resolve your issue.

Nachteile

There are some glitches or hiccups you have to either work around or live with. However, they are constantly upgrading the software and take the user's feedback/needs into account with developing improvements.

Vorteile

This product has assisted our agency in achieving forensic accreditation. It is perfect for this purpose and the service Qualtrax provides its customers is amazing. I am extremely happy we moved forward with the purchase of Qualtrax for our quality assurance needs!

Nachteile

I have no complaints about this software. We are extremely happy.

Vorteile

That you can navigate around it very quickly once you are comfortable with the set up.

Nachteile

Just some very basics like buttons being called one thing but the action is well known as being called something else.

Vorteile

I love the end user side of this product. It is very intuitive on what needs to be accomplished, and the user interface has recently been updated and is very nice.

Nachteile

As an administrator, setting the system up can be tedious to downright difficult (especially the workflows). This is mitigated by the excellent support, and the user conferences.

Vorteile

Very flexible and quick to format, different issue steams. I also like the flexible workflow within the issue streams.

Nachteile

you can't make a copy of the system to create a test environment unless you manually recreate it. this has meant that we are slower at getting to grips with the system as we have nowhere to experiment with out doubling the resource required.

Vorteile

Its great that we can use with our client in a joint manner which is fundamental. It really does help with reducing risks in relation to security and data privacy with reducing the need to

Nachteile

Not that i can think of at this time as we continue benefit from what is available.

Vorteile

The capability of approval hierarchy that leads to email notification. Helps with tracking down who approved/reviewed what and when.

Nachteile

I'm still new to this and have no comments at this time.

Vorteile

The core functionality is good for the purpose for which it is designed.

Nachteile

It's user interface is very dated, it is not as intuitive as alternatives.

Vorteile

The software provides the flexibility to customize almost any task to the business. There are good resources to help develop a high level understanding of how to complete these customizations and use the software as desired.

Nachteile

I've found a few challenges in getting some very detailed answers to questions, but some of that is my experience level with the package.

Vorteile

The ease of use with retaining historical data that is easily accessible is a must for accreditation requirements.

Nachteile

I can’t think of anything I like least about the software.

Vorteile

Document Control is a good system, although we have identified faults with document renewal notifications

Nachteile

Its a bit too in depth and complicated - not as user friendly as other systems on the market

Vorteile

I love being able to access all of our documents in one location.

Nachteile

I love the software as is, but what I like least is that with our company, some of the best features are disabled.

Vorteile

I like how easy it is to maneuver through to create documents within our Corporation.

Nachteile

I don't really have any cons at this time

Vorteile

Everything that is needed in a Quality Documentation system! Easy to use and the best customer service.

Nachteile

Getting used to the new license structure when we changed to the cloud.

Vorteile

We like the simplicity and standardisation of this software, making multiple tasks and records easy to generate and maintain

Nachteile

A few few features still need to be added to make it better

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Vorteile

Qualtrax software is user friendly and has made our document control process efficient. Qualtrax has also improved our processes for corrective actions as well. The Qualtrax team is very helpful in explaining their product.

Nachteile

I do not have any negative feedback at this time because we are in the process of learning the Qualtrax System.

Vorteile

Ease of use, functionality, able to access quickly.

Nachteile

We are only able to go two levels deep with documents.

Vorteile

User friendly with timely updates and customer support.

Nachteile

Needs more traceability options for laboratories.

Vorteile

Ability to designate user controls based on access.

Nachteile

Having a different file for header/footer. vs creating the document already with it.

Vorteile

This software is awesome and can calculate and organize so much information. It’s easy to learn how to navigate for new users.

Nachteile

Due to how much data this software uses for its calculations it’s harder to keep the system up and running. Any down time greatly affects the accuracy of the reports.

Vorteile

My favorite ability of Qualtrax is to track all changes.

Nachteile

Qualtrax is expensive software, but worth the value.

Vorteile

Ease of document use
Document conversion to pdf

Nachteile

Help guide not updated for new cloud based system

Vorteile

The level of customer service is high and we feel very look after in the implementation of QADEX.

Nachteile

Some capabilities and functionalities are limited.

Vorteile

The functionality it offers and the option to add more modules as time goes on and our confidence with the system improves.

Nachteile

Its can be quite difficult to setup and time consuming but support is there if needed. Once setup then the system takes little time to get around and operate.

Vorteile

Provides a system for keeping track of guidelines

Nachteile

I waste a lot of time every time I have to use the program. It is not very intuitive and not user friendly.

Vorteile

CA/PA, AUDIT, Documents modules are customizable and somewhat easy to use. Not the best though as I have tried many over the course of my career.

Nachteile

Training, Supplier, People modules still lacks some general features. First is that the "help" feature does not really help at all. I typed "training" on the search tab and came out as "no topics found"..... seriously?

Vorteile

- Multi-level system
-Great separated administrator and user privileges
- Professional and fast support

Nachteile

- Some parts are too complex
- Require too much time for training