Ideagen Quality Management

Vorteile

The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget.

Nachteile

The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue.

Vorteile

Simply put Ideagen quality system does what it says on the tin and more. It provides a platform for total quality system management in an efficient and effective manner without any fuss. It's highly flexible and can be tailored to individual organisation needs.

Nachteile

Wrapping my head round setting up of some module functionalities takes some getting used to for my liking.

Vorteile

IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes.

Nachteile

On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here.

Vorteile

Ideagen Quality Management makes quality management quite straightforwad

Nachteile

Ideagen Quality Management must be improved in terms of user experience.

Vorteile

The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system.

Nachteile

I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues.

Vorteile

How it creates your own workload and sends email reminders for outdated items

Nachteile

I would like if during document control if a revision was updated that it could adjust the footer of the document

Vorteile

The documentation module cause you can always go back to the documentation using the document reference number and you can even put a URL or hyperlink instead of attaching the actual documents.

Nachteile

The people module and it’s a bit complicated especially when giving permission, access etc but still it’s manageable.

Vorteile

The customer service. Any issues or queries I have, they are quick to respond and very knowledgeable.

Nachteile

I occasionally encounter "bugs" where a link doesn't work, or an error message appears.

Vorteile

Easy to use, modules interact, has revolutionised our QMS overnight!

Nachteile

Non to date. We are in the implementation stage but things have been smooth so far.

Vorteile

Easy to Use by beginners, great communication teams

Nachteile

prices are high relatively, it has some slowness sometimes

Vorteile

Use of target dates and automated reminders, ability to control documents and manage assets

Nachteile

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

Vorteile

Q-Pulse is a fully featured, off the shelf Management system that does what it says it will and does so well. OEM support has been good from the start and this has been critical with ensuring a successful implementation of the system.

Nachteile

The UI of the desktop application looks a little dated, which takes a little getting used to, although this is mitigated somewhat by the constantly improving web based portal.

Vorteile

Good to have all info in one place - easy to retrieve.

Nachteile

Sometimes can be a bit slow which can be frustrating.

Vorteile

The fact that it lets me store everything in one place and is easily accessible.

Nachteile

It is very expensive to receive training

Vorteile

Provides solid document control functionality

Nachteile

Training and people modules do not function as I would expect, they don't seem thought through

Vorteile

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows.
Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax.
Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary.
It is also very helpful that several accrediting bodies are also using Qualtrax.

Nachteile

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

Vorteile

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Nachteile

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Vorteile

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation.
The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Nachteile

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Vorteile

The representation of visual data (complaints) and ability to drill down/filter to see more in depth information. I like that this can be exported into an excel sheet.

Nachteile

Functions within complaints management can be difficult to navigate, pathways could be made more simple. Dashboard data e.g., complaint number seem to experience random changes..

Vorteile

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Nachteile

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.

Vorteile

Easy to use & great tool for supplier & audit management; great customer service and client management.

Nachteile

Can sometimes lag when filtering large data of historical data.

Vorteile

Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports.

Nachteile

Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf

Vorteile

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes.
The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Nachteile

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS.
Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Vorteile

USER FRIENDLY
CUSTOMER SERVICE
Workflows

Nachteile

THE LOOK OF THE INBOX PAGE. KINDA BORING...

Vorteile

It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient.

Nachteile

I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report

Vorteile

For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements.
all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Nachteile

Permission levels are rigid and requires primary licenses for high level tasks.

Vorteile

The system is straight forward to use with some excellent features.

Nachteile

It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Vorteile

Good product. Reliable. Easily accessible. Desktop client most user friendly.

Nachteile

Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Vorteile

Great support from the ideagen team, willing to help build your software install and spend hours troubleshooting issues. support is often quick and concise.

Nachteile

Sometimes a very convoluted product, the UI has been added to for a number of years and could do with some refactoring/streamlining.

Vorteile

Customer Service
Training Programme
Customization
Dependability

Nachteile

Clunky in use
Forest of permissions which are not always easy to understand.

Vorteile

The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module.

You can also set up workflows for stages with different actions depending on the workflow you need.

Nachteile

The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

Vorteile

QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Nachteile

Lack of Dashboard in the desktop version.

Creating new forms in occurances module in desktop version not usable - Yet to be fixed.

Support team needs to be trained better to answer and troubleshoot end user queries.

Vorteile

Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy.

Nachteile

It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations.

Vorteile

As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well.

Nachteile

No logic while building reports. Dashboards are poor.

Vorteile

The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view.

Nachteile

The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help.

Vorteile

Relatively easy to use and get non-Quality professionals set up on the system. Most of the modules and forms follow a logical format.

Nachteile

Not enough customisation available, system looks outdated and can be slow.

Vorteile

Its simple and easy to use. All documentation can be found.

Nachteile

It can be slow at times, and you are unable to attach images.

Vorteile

I really like how intuitive and user-friendly the platform is. It made managing quality processes and compliance tasks much simpler. The customizable features also stood out to me – I could tailor the system to match the specific needs of my organization. Overall, it helped us streamline our quality control efforts effectively.

Nachteile

One thing I didn't particularly enjoy about Ideagen Quality Management was the learning curve when first getting started. While the platform is user-friendly, there was still some initial adjustment needed to fully grasp all the features and customization options. However, once I got the hang of it, the benefits definitely outweighed this minor inconvenience.

Vorteile

Easy to use and easy for everyone to have the same documents. No confusion on newest version and easy to update.

Nachteile

Sometimes uploads take a while to upload.

Vorteile

I like having all of our quality documents and policies in one place. I don’t have to search different places on the network to find what I am looking for, and I like the search feature.

Nachteile

It has a steep learning curve and takes a bit to get used to and figure out how to use.

Vorteile

Availability of different quality modules.

Nachteile

Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record.

Vorteile

Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well.

Nachteile

User interface is dated and sometimes software is not the most intuitive to use.

Vorteile

The training was easy to follow and customize for our comfort and availability.

Nachteile

Getting the workflows the way we wanted was a little challenging but Ideagen offered additional professional hours that we used to cover those key areas.

Vorteile

The layout is good. The administrator functions are easy to use.The document module is great and functions exactly how we need it to.

Nachteile

To make changes, build reports etc - this can seem really complicated and takes alot of time to do. Much more training would be required to become competent at this which comes at s big cost. The modules are really expensive - we would like to have more but cost completely restricts this.

Vorteile

Being able to raise NCRs and have a system where suppliers have access, update and can close out CAPAs.Great not having to chase suppliers as the system automatically does that for you

Nachteile

The set up for audit/SAQ is tedious, it would be great if that could be simplified.

Vorteile

Found it really easy to use and the features are very useful.

Nachteile

Some of the steps are tedious when filling out audits or non-conformities as the names/dates do not auto-populate.

Vorteile

Better functionality from previous QMS system. Ability to work across sites and still have access to system.

Nachteile

Unable to upload multiple documents at the same time with set template/duplicates. Have to do one at a time which meant transfer from previous quality management system was difficult.

Vorteile

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Nachteile

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

Vorteile

Easy to keep track of actions, allocate actors and ensure actions.

Nachteile

Can take time to get users up to speed on occasions.

Vorteile

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

Nachteile

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.