BILL Accounts Payable & Receivable – Bewertungsseite 3

Vorteile

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

Nachteile

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.

Vorteile

A few of the contractors we work with use payment through bill.com. Each month we get a notification that our payment has processed and is on the way. It tells us the estimated day we'll have the money in our account which is great.

Nachteile

We asked if a second email could be added to the auto reminder and so far it has only come through one email. Possibly a user error though.

Vorteile

Marketed as a product that could perform ACH functions with recurring payments for your business. Simple and straight forward functionality.

Nachteile

The software was a little cumbersome with a slight learning curb but overall will work for accounts payable and receivable basic functions.

Vorteile

Useful for integrations from Acuity. Really helpful for AP, invoice tracking, bookkeeping, controller, and overall accounting .

Nachteile

Wish it were simpler to integrate data from Procurement Express.

Vorteile

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Nachteile

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

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Tipalti

Gründe für den Wechsel zu BILL Accounts Payable & Receivable

I've had prior experience using Bill.com and enjoyed using it.

Vorteile

Lo que más me gustó del software es que son muy rápidos con los pagos

Nachteile

Lo que menos me gusto es que le hace falta un poquito más de seguridad pero del resto está perfecta

Vorteile

There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use.

Nachteile

We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution.

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Stampli

Gründe für den Wechsel zu BILL Accounts Payable & Receivable

Bill.com was the only program that we reviewed that would work with the POs in our ERP. The other solutions required POs to originate in their systems. We also felt the UI was clean and well-organized.

Vorteile

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Nachteile

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Vorteile

We use this program in concert with a remotely hosted instance of Quickbooks Enterprise Desktop edition.

My team can forward bills and upload receipts as they come in, and sit down once a week to process them all through to create bills that appear in Quickbooks. This has not only improved the timliness of our AP data, but it's also increased the accuracy of account and job allocations. We've also lowered our monthly CPA bills by about 40% because the reconciliations are much smoother.

The text recognition works very well and saves alot of time.

We use bill.com to pay 1099 contractors via a secure direct deposit, which has saved alot of time and effort mailing and hand-delivering checks.

Nachteile

I don't like that vendor credit memos cannot sync to Quickbooks.

I don't like that edits to invoices created in Bill.com won't sync to Quickbooks. To work around this, our sales team always clones and deletes invoices when they need to edit them. However this wouldn't be an acceptable workaround if we actually used Bill.com to send the invoices to our customers.

I don't like that the iOS app doesn't crop document uploads anymore. It used to do so.

Vorteile

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Nachteile

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

Vorteile

We were up and running quickly! No more printing checks in house.

Nachteile

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Vorteile

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

Nachteile

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Vorteile

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

Nachteile

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Nachteile

I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

Vorteile

Ease of use
Value
Customer support
Does the job
User interface

Nachteile

Limited functionality
Support can be lkmited at times

Vorteile

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Nachteile

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

Vorteile

I have many AP platforms for Account Payable processing so far this is the best solution.
My favorite features are;
1. International Payments
2. Artificial intelligence
3. Approval process
4. Syncing to QBO and NS
5. Customer support

Nachteile

I don't like that you can't book an bill in liability account. It should give us option to book into any account.

Vorteile

The automated invoice upload, approval flow and automatic notifications of payments.

Nachteile

Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features.

Vorteile

It is quick and easy to forward emails with bill attachments to bill.com for AP processing. It is one of the features we love about it. Being able to set up rules that require different approvers based off of the amount of the bill makes it so much easier for our firm to get bills into the right hands.

Nachteile

Reporting is limited. Using this module for AP and AR on a daily basis, it would be nice to have some better reporting built within the system.

Vorteile

I’ve never had an issue with billl.com, I’d give a 10/10. The problem is that they only allow you to process credit cards through vantage card services who are a total mess and their managed team gave me inaccurate information several times.

Nachteile

Bill.com need to add other credit card processors besides vantage. They need to audit vantage card services complaints from bill.com customers because they’re going to lose a tonne of business.

Vantage card services are a tiny company processing millions of dollars of credit cards, but the joke is that they only have two layers of their org.

1.) customer service is the first people you speak to and they literally can’t resolve any issues, so you need to speak to a manager and they only have 1 manager called.
2.) they made several mistakes and I asked to speak to someone above it’s our ceo and he isn’t available. They do not car about their customers and they do not own up about making mistakes

Bill.com you need to vet out vantage and listen to your loyal customers

Vorteile

It seemed like a great product for what we needed.

Nachteile

What began as simple verification devolved into a Kafkaesque interaction with a chatbot.

Vorteile

J'aime beaucoup cette application qui nous garantie une libre échange sécurisé avec nos contacts.
Il est très pratique et facile à utiliser et surtout bénéfique pour les utilisateurs, car ça leur permet d'envoyer, de recevoir, de faire des retraits et autre ...
Vraiment j'aime beaucoup cette application inovatrice et accessible par tous.

Nachteile

Ce que j'aime le moins de cette application, c'est son manque de célébrité, car il n'est pas connu par le grand Puplic.
Donc il faut que le maximum le connaissebt.

Vorteile

meets basic needs, but does have limitations.

Nachteile

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Vorteile

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

Nachteile

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

Vorteile

Super easy to use.

They've made it simple to keep track of open invoices and due dates with reminders.

Nachteile

Other platforms allow you to pay on invoices with a CC, via ACH free of fees/charges. If Bill.com would eliminate its fees for using CCs, I see 5 stars in its future.

Vorteile

La eficacia de ella orar facturas y pagos a las empresas afiliadas

Nachteile

Todo está bien pero puede mejorar en todos los aspectos

Vorteile

The ease of use for the inbox and being able to break apart multiple invoices in one document.

Nachteile

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Vorteile

The only thing that might be of any interest is that it's EFT fee is baked into the monthly subscription fee plus $.50 per transaction.

Nachteile

Bill.com is supposed to sync payments recorded in Quickbooks, but it hasn't done that. That is a nightmare.
Bill.com allows clients to create their own invoices after sending them an invoice. Why??!! I had a client make their own invoice, assign their own number to that invoice, then pay the amount that was due, but it looks like I didn't get paid to the original invoice. WTF is that?

Bill.com holds onto your money for a number of day before sending it to your account. Totally ridiculous.

I have received multiple errors not permitting me to send money to vendors with no hope of resolution.

Vorteile

1. Can store all your independent contractors' information including the contract and W9. There is an attached file option.

2. Can approve via mobile

3. Can track a vendor's history, payout, approval

4. Can add as many approval as you want

5. So easy to use. Drag the paperwork and upload

6. Email notification of status, from approval to pay out

7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both

8. Communicates with other accounting software

Nachteile

The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.

Vorteile

quicker than writing checks, customers seem to like the ease of using this product, we suggest it to ours

Nachteile

there is nothing really that i don't like about it, very easy to navigate and use

Vorteile

I like that the search feature works so well in this software. If I only know a little bit about an invoice I'm looking for, I can pretty type anything in and it will find it. The approval feature is easy and it is also nice that I can make comments for the accounting team to see.

Nachteile

It would be nice to have access to reports even if you aren't an administrator. If I want to pull spend by vendor, I have to ask our Accounting Team to do this instead of just getting it myself which is definitely frustrating.

Vorteile

It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it.

Nachteile

Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now.

Vorteile

It was fast to setup overall and it integrated with Quickbooks.

Nachteile

They hold your incoming payments hostage for no explainable reason, it appears from what others are saying it is so they can collect interest on the funds and bolster their business. If that was known I never would have used them. My business is suffering because of their shady business practices.

Vorteile

Customer portal. Customers can access all their invoices and payments in on place.

Nachteile

Absolutely incompetent customer service. No knowledge of the product. No ability to call them.

Vorteile

It is so nice that I can enter bills onto the website, assign the approvers ,then sync into QuickBooks to print the checks. It is very efficient and easy to maneuver on the website.

Nachteile

I don't like that it also syncs the email into bill.com when someone emails an invoice. That's an additional item I have to delete. It can also get confusing when entering large amounts of bills.

Vorteile

This software program is great - our accounting team can easily put invoices through by vendor, and assign invoices to specific members of our team to approve them - the note section and GL selections are great! The tracking by vendors is easy to see payment deadlines, credit memos, and the status of the invoice.
I particularly love logging in and only seeing bill approvals I need to confirm that day - very user-friendly!

Nachteile

The search section can be a bit confusing sometimes to find the vendor, and if you approve a bill by mistake, it's a bit difficult to undo.

Vorteile

International wire transfer functionality

Nachteile

Worst customer service. Signed up via QuickBooks Online, and when I had an issue with the payment, neither QB support team nor bill.com support team wanted to take of the issue. Had to work with my bank for stop payment.

Vorteile

Efficient
Good internal controls
Paperless

Nachteile

I haven't taken full advantage of the A/R or cash reporting modules.

Vorteile

We absolutely loved the immediate integration with quick books online.
Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs.
Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

Nachteile

The cost structure we find a bit pricey for the more enterprise orientated company models.
As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

Vorteile

it's very easy to implement. Sync between bill.com and Quickbooks is easy. Payment processing is also very easy. Love the approval levels that can be set up

Nachteile

The sync between bill.com and Netsuite is actually hard to set up. I had this issue with one of my client, there has been a lot of sync issue due to the set up. It may not be a bill.com issue, more of Netsuite, however, the trouble shoot was pretty tough to resolve

Vorteile

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

Nachteile

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Vorteile

Customer support is great! They are quick and polite and are able to address my issue and questions. I especially like the follow up emails - they allow me to track the progress of the case submitted and I can continue talking with the same representative on the phone/chat

Nachteile

I think the automatic bill processing takes a bit longer than necessary. It would also be helpful if the automatic process could identify credit memos.

Vorteile

My organization switched from ANYBILL which has more data entry tasks than Bill.com. With BILL.com invoices are already allocate to various budget areas without my doing which makes the whole process super fast.

Nachteile

Nothing at this time, all good vibes here!

Vorteile

The ability to email documents into it, being able to drag and drop documents, bring able to pay out

Nachteile

Poor help, many quirks, many functions not there

Vorteile

Nothing at all. I would give it a ZERO rating if I was able too. I wish I could say something positive, but they are very unprofessional and do not care about their clients.

Nachteile

No help at all through their online support. And there is no way to get a live person on the phone . You have to make an appointment to speak with someone. Finally when I was set up...I had to basically teach myself, they determined that funding business was not suitable for them...this after being told by one of their sales reps on more than one occasion....your business is no problem. Just not run well at all for serious business owners....look elsewhere

Vorteile

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

Nachteile

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

Vorteile

Easy to track invoices and credit memos by going through the vendor profile or searching by reference number. Able to connect to our accounting software. Auto populates information by finding invoice number, amount, and expenses.

Nachteile

Inbox has no sort feature, program freezes up when multiple users are working on it. The payment delivery date gets adjusted when the volume and amount of payment are high making the payments arrive late.

Vorteile

This software is extremely easy to use and their support is excellent to work with.

Nachteile

The software is slow to respond when moving through multiple pages.

Vorteile

There are three factors that stood out for our use. First, integration into our workflow for invoicing was quite simple. The ability to use a feature-rich mobile app was also important. Lastly, the support for multiple bank accounts is helpful for deposits.

Nachteile

The filtering of invoice views seems a little misunderstood by some of our staff at times. Perhaps a different layout would be more friendly

Vorteile

I use it every day to keep track of bills and to pinpoint what needs to be paid. I really like that there is AI built in the software.

Nachteile

I don't like how the software handles international bills. The UI is different between the United States and when we use our subsidiary account.