Flipdish

Vorteile

What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly.

The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Nachteile

Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

Vorteile

Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.

Nachteile

Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.

Vorteile

The order website looks nice and the UI is generally nice.

Nachteile

It doesn't work and that is essential! See below!

Vorteile

Ease of use and customization, always improving and adjusting to customer needs, very user friendly

Nachteile

Only few unexpected crashes historically but resolved quickly and not ongoing

Vorteile

Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc.

Vorteile

Inexpensive and easy to use. Provide complete solutions to new business.

Nachteile

The least I like about this company (not software) is the way they handle credit card disputes.

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Nachteile

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Vorteile

UX is nice and intuitive. So the base is good.

Nachteile

It doesn't function properly. Constantly crashing, orders not coming through. Quite terrible. We lost many customers.

Vorteile

I liked the gps positioning and ease of use.

Nachteile

Although it is a great piece of software it has minor flaws that can easily be fixed. The good thing though is that as soon as you detect a flaw and report it it is fixed straight away.

Vorteile

It is very simple and quick to use, it also allows you to make any menu change easily, it provides an efficient service that makes it easy for customers to use it in a few minutes

Nachteile

I have not experienced any major problems with this software without it would be good to extend it to more territories

Vorteile

Easy for both customers and staff to use and download......the also use google apps for location etc

Nachteile

Trying to get customers to move to the app and download it onto there devices ......also the rig tone on there device can get annoying when your busy

Vorteile

They offer easy use online ordering software along with an academy to help you learn how to run your business successfully.

They set it all up too.

Nachteile

Nothing really to dislike about the software so far

Vorteile

Quick setup
Good features for loyalty and retention campaigns
Full access to customer data
Discount vouchers are useful

Nachteile

We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.

Vorteile

Flipdish fitted our needs perfectly. Thank you for making it painless, pleasant and most of all hassle free! Really good.

Nachteile

I would like to make some changes to the print out to make it easier to read for my staff. But overall there is not any issues with the software.

Vorteile

User Friendly , Detailed, but most of all i have control on how i want to distribute vouchers to my customers . The refund option is also a plus.

Nachteile

The system not permitting me to do partial refunds is a bit of problem. And not being able to sanction all promotions had proven to be different

Vorteile

What I like most is that it is easy and quick to use and that its your own brand you are advertising and not a 3rd party and also find it cost effective

Nachteile

There are no cons, I found flip dish great and really good for my online business, Team is great to work with, I have found them very helpful.

Vorteile

Easy to use. Took over my out of date website and great customer services when I did get stuck

Nachteile

There was no cons for us. It was very easy to set up

Vorteile

Easy to communicate with all the staff who are so helpful always

Nachteile

There is nothing to say in this section

Vorteile

Software to someone like me who is not an expert is very easy to use

Nachteile

No cons whatsoever I’ve used different software in the past and this by far is the easiest to use

Vorteile

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Nachteile

Nothing really. Everything i want is there. Never had any major issues.

Vorteile

End user Customer interface is very easy,
Customer service B2B is great.

Nachteile

Need for more reporting options and customisation.

Vorteile

Easy to use for us.

Nachteile

No choice for longer time request for us to select when customer request for 3 or 4 hours later, everything else is fine

Vorteile

Ease of use, optics, looks really professional. Ability to offer online loyalty program without the hassle. Dealing with the people who work there that try to make my experience positive.

Nachteile

Honestly, there is nothing I have found that I don't like. Perhaps paying credit card companies 2.5 percent :-), but I really think the software has been layed out lovely. Also, the staff try to do what they can to customize if it is possible.

Vorteile

Ease of use, Flipdish provided excellent customer service, very prompt reply . User friendly. The 30 second default was ideal if the customer changed their mind over anything in the order.

Nachteile

To be honest there was nothing about this software that did not meet the needs of our business or the customers expectations. This is why I have given it a five star rating.

Vorteile

Any time we have an issue or something that needs update it is done right away. I wish there were more companies like Flipdish that would offer the same sort of service to be honest.

Nachteile

Until this day I genuinely don’t have any negative comments.

Vorteile

Si tienes repartidores y no necesitas estar en la aplicación de Just Eat, Deliveroo, Glovo o Uber Eats, es tu alternativa deseada, no pagas un % altísimo por cada pedido, sino que pagas por mes una cuota fija.

Nachteile

Que puedas meter empresas localizadoras de ultima milla pero tengas que pagar un extra... No creo que les cueste tanto hacer llamadas a la API para ir viendo por donde va el envío.

Vorteile

Logiciel de gestion de services alimentaires, il est utile pour les restaurants et les hôtelleries qui gèrent de plusieurs points de vente et des plats à emporter.

Nachteile

Aucun inconvénient lié à ce logiciel de gestion.

Vorteile

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Nachteile

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Vorteile

What I love about this product is its user friendly portal and customer insights.
The tools Flipdish offers allows companies to understand customers analytics.

Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.

And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
Yes - you read that part correctly. You have access to your customer data for your own marketing
No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

Nachteile

There is nothing I can say that is negative about this company, nor its services

Vorteile

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly.
Once its plugged in and broadband working it runs smoothly.
Allowed make changes by emailing or calling customer care.
Up to date technology for customer and user satisfaction.

Nachteile

Unable to make changes through portal access.
Unable to upload images from back office.
Integration is all at a cost.
Commission rates should be more competitive.

Vorteile

With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company

Nachteile

To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface

Vorteile

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

Nachteile

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Vorteile

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

Nachteile

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Vorteile

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Nachteile

Nothing we have found not to like in this software in 4 years of using the App.

Vorteile

Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.

Nachteile

More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.

Vorteile

Very easy to use and get used to. The software is also very responsive and all our staff members are happy.

Nachteile

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Vorteile

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

Nachteile

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Vorteile

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Nachteile

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Vorteile

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

Nachteile

I’ve no issues with Flipdish or the service that they provide

Vorteile

Support is on hand whenever needed. It is speedy service for business. It has many positives to business and marketing.

Nachteile

Teething issues at start but the do get resolved once highlighted quickly

Vorteile

Ease of use and the ability it gives me to reward customer loyalty without adding to my workload

Nachteile

Up until the recent update it was a bit time consuming to look back on live orders, now it is very simple as straight forward

Vorteile

It’s the perfect platform for the small businesses and would encourage others to join it as well.

Nachteile

It’s need to be integrated to the pos system.

Vorteile

The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.

Nachteile

Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.

Vorteile

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated
Great customer support/service.

Nachteile

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Vorteile

We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!

Nachteile

As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.

Vorteile

Easy to use,
Website Backend to app shows all relevant information.
Great communication.
Very Easy for the customer to order food.
Backend staff gets changes to menu done in a jiffy.

Nachteile

35c online ordering fee charged to the customer on both cash and prepaid orders and also small % fee for the restaurant
No easy method to switch off certain food items if out of stock for the day.

Vorteile

Apart from easy to use staff extremely helpful. Can log in myself to view my own stats and weekly report so clear and helpful.

Nachteile

Commission but still cheaper than others. When ringing support line intro message a bit too long. Preorder should be mention in a few different places not just on initial line most of the time we don't look there. Maybe mention after order total.

Vorteile

Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.

Nachteile

Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.

Vorteile

Easy to use
User friendly
Can update easily

Nachteile

Once placed the order there is no option to change the order

Vorteile

Ease of use! Everyone who has learned about it so far has had an easy time figuring out how things work. Our workers really love how they can customize it so that it easily communicates what they want the customer to see.

Nachteile

No count system as of yet (was told that it was in the works). Super excited for that.

Also, since we're a restaurant, we wish there was a way to have the sides to be able to be reused for dishes that we have. It can be a little tedious to re-type everything for all the plates that our restaurant has to offer.

An example would be that we have a Barbecue Chicken plate that has two sides that it comes with which are white or brown rice and green salad or macaroni salad. Majority of our plates do have the option to choose those sides and would like to be able to maybe click and drag it in those options instead of having to re-type it in.