365villas

Vorteile

365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched!

Nachteile

There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee.

Vorteile

I like its intuitive, ease of operation and very qualified staff.

Nachteile

Some key features such as payment processing are not available in my country andI i feel that this should be remedied .
I would like to see Booking.com be more Integrated with 365Villas.

Vorteile

The PMS has absolutely everything we need to help us grow our property management business.

Nachteile

There we're some minor teething problems when integrating the system, but the 365 team has been responsive in resolving all issues.

Vorteile

- Some employees really tried to help us.
- Sales presentation is really good

Nachteile

- their software especially the WordPress website is not ready to be sold as a product that is working properly.
- the WordPress theme is full of bugs
- the multilanguage function is not working
- most of the time I was writing translations and bug lists
- communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project
- always delay in delivering or bug fixing
- no confession about their missing delivery of a working product
- cooperation partners like Rentals United did not work as promised

Vorteile

The customer support and the constant enhancements 365 Villas is doing to better the product and keep up with industry trends.

Nachteile

Some of the synchronization issues with Airbnb

Vorteile

One stop shop
Easily manage all property descriptions, features, photos, rates, contracts etc. all in one interface all while 365 pushes to multiple platforms seamlessly including our own website and booking engine.
Reporting

Nachteile

Quite honestly not very much. A few minor interface glitches and some auto correction flaws within the unified messaging tools, nothing really very alarming.

Vorteile

Initially, it was an affordable option for my small property management company. It was a leap of faith for any of the systems out there, as it does take some initial work to get it up and running. I did have a few hurdles and feel the support team has been there every step of the way. You can reach out to support at anytime and the turnaround time is very efficient. It was fairly easy to upload the properties and super easy to make edits and updates once set up.

Nachteile

If I had to find one thing, I am not a huge fan of the email layout in the system. I am getting used to it but does not feel intuitive for me.

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Vorteile

The single point of communicating and finances makes using multiple channels easy to manage.

Nachteile

The on-boarding process and time it takes to be productive takes a bit, but I don’t know if other competitors tools would be more quicker.

Vorteile

Response of the 365 Villa's team
Great onboarding with [sensitive content hidden]
user friendly interface
with the bolt on options you can customize the package to what you need

We gave a suggestion for the history of owner bookings and they made it happen quickly!

Nachteile

no mobile app
onboarding process takes long (but serves as a training and setting up the system)

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Vorteile

Our trainer Hind was very helpful with all of our questions and very thorough. She was the best part!

Nachteile

There wasn't anything that I really didn't like.

Vorteile

It is very easy to get set up and to use. Training is a snap and the system automates many of the actions around guest communication and the booking process.

Great support and very quick to respond to any questions or issues.

Very affordable and full featured.

Nachteile

The system may be too easy and some of the reporting can limiting if you have a lot of owners to report to

The system requires a few 'add on' features at extra cost that sometimes seem like they should have been included.

For daily use and inventory and guest management however the system is a star

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Vorteile

Ease of use and how the developers thought about all the little things needed when managing properties and calendars

Nachteile

There are a few features that would suit our needs that are not on the system. Owner logins and blocking is very basic and more 'control' would be great. Reservations - integrating better with Outlook rather than either taking over the emails or not using 365Villas for emails is not enough.

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Vorteile

Easy of use, without any doubt!
Intuitive, easy to use, well organized and smooth onboarding. The person who assisted me in on boarding is reliable and well organized!

Nachteile

Usability, and there are all the desired Features!

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Vorteile

I like the flexibility of customized templates for everything, makes my job a lot easier and faster.I believe all the month by month improvements make a very big difference, it feels like the software moves forward with new technology perfectly.

Nachteile

I believe the financial part needs a little improvement, the configuration of services, taxes, etc. can be a little overwhelming sometimes for the Administrator and accounting in general, specially for the owner reports at the end of the month.

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Vorteile

We have been using 365 villas over 1 year now, we worked in the past with MyVR and after that AVANTIO and to date this is the best one we have used. They recently launched new rally good features that we have been requesting for years to other systems like having final total pricing when placing dated and searching for availability. Also the integrated websites they have now are really sleek and great looking for the Luxury Market.

Nachteile

They took some time to enable VRBO and IRBNB inquiry only booking but now that feature is available and we currently have no more requests for them as everything works as we want it to.

Vorteile

Website templates with booking engine and payment gateway all in one.

Nachteile

Minimal design control over booking engine specific components.

Vorteile

They did the onboarding well and answered queries during the process. Nice features and easy to use. Quick support throughout

Nachteile

Will be great to have the rental united integration with some of the Indian platforms like Agoda

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Vorteile

Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career.

Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready.

As a developer myself, I've come to know the support group. They have been exceptional.

Product Quality is very good and getting better as feedback from users like me helps improve the product.

Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product.

Nachteile

Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn.

No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Vorteile

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required.

I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Nachteile

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Vorteile

We use 365 Villas every day in our business, it`s very easy to use and it has improved over the years.
It's a highly recommended software for vacation rental host &serviced apartments.
Main website and business website is user friendly too.

Nachteile

There are items we would like added/modify to service more individual property managers and we hope they take our feedback on board and consider more individual changes in the future.

Vorteile

Extremely comprehensive and user friendly. Catering for all aspects of vacation rental. Ability to accommodate tailored custom features based on our specific needs i.e. complete new integration of payment gateway. Frequent enhancements to expand features and improve overall functionality. Customer orientated and great support.

Nachteile

very little not to like - all suggestions for added functionality and features are considered

Vorteile

Quotes are created instantly but you can personalize them (and other email templates) before sending.

Nachteile

I love the embedded calendars and other widgets, but wish we had a little more editorial control about the colors and style.

Vorteile

It covers almost all areas of our business from website, to OTAs, to guest communications, to housekeeping and accounting. It is easy to use and with a good deal of configurability. Also integrates well with PriceLabs.

Nachteile

As with most things, there are some weaker areas. I'd say these are analytics and capturing a breakdown of booking financials from OTAs

Vorteile

The ease with which I can use the software is what I like most.

Nachteile

At first I didn't really like the calendar form but then it was improved.

Vorteile

I was not using any management software prior to signing up for 365 Villas. I was beginning to feel like I was married to my work of owning and managing 7 vacation rentals. This product has helped me get my life back and also makes everythings so organized and streamlined.

Nachteile

I have a little trouble understanding the rates at times, but I'm getting there.

Vorteile

A comprehensive Property Management system, with extensive bolt on's.

This is a very well thought out PMS with awesome tools, direct integration with Airbnb and VRBO and the option for larger property managers to add a channel manager.

Brilliant accounting features, excellent owners statements and owner login features. Comprehensive marketing tools also built in as is the option to use multicurrency payments and a raft of payment gateways for guests.

I have a website built and designed by their in-house design team. This has resulted in a significant number of direct bookings.

The support team are fast and friendly and every user has a dedicated account manager.

The recently introduced Guest App is a hit.

I have been a user for 8 years and wouldn't go anywhere else.

Nachteile

Only thing lacking for me is a direct integration with booking.com but this feature is coming in 2025

Vorteile

Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to.

Nachteile

The mobile website is not as complete as the desktop version.

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Vorteile

We like the response from the Support Department. They just solved a big issue for us with taxes being sent over to Airbnb. Thankful for that fix.

Nachteile

The Reporting Feature needs a lot of work. We tried the Report Writer as well and we can not use it. Mostly, we would like to write our own schedules within 365Villas. We find this feature unfriendly to use and create reports.

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Vorteile

365 is always making great updates and the support is world class! They are so helpful and lovely do deal with

Nachteile

I didn't like the layout of the emails but I understand this is an upcoming update :-)

Vorteile

Open to feedback. Comprehensive accounting

Nachteile

Assuming responsability when issues come up.

Vorteile

Easy to use and very friendly software,

Nachteile

Nothing that I can mention to be honest

Vorteile

Easy to adapt from other system we used before. Very good customer Service and Training

Nachteile

All good, just so many functions (which is good) but it take time to learn

Vorteile

The training provided by [sensitive content hidden] was excellent. The integration into the channels was seamless.
Great service!

Nachteile

Nothing, every aspect of the training and onboarding has been short of fabulous.

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Vorteile

We have been searching for over a year to find a suitable PMS for our short term vacation rental and property management business; to reduce effort and duplication, improve efficiencies, increase speed to delivery and most importantly, jolt guest experience into a completely new orbit of happiness. When we finally discovered 365Villas we were sceptical, but excited. And from the start we were amazed by the service of the team, the ease of use of the system, the self-learning capabilities of the features, the speed by which we could go live, and the integration with our own website and functionalities. One of the best benefits is that 365Villas has enabled us to use the right payment gateway fit for South African use. I am constantly surprised by how user-friendly and powerful 365Villas is! Strongly recommended.

Nachteile

I am looking forward to the opportunity of using a mobile App. And from what we have seen, continuous development is taking place. I know we will not be disappointed.

Vorteile

365villas has been the single most important partner to grow our business. To have the websited and create our own direct channel have enabled us to take on B2B customers and we are less depended on external channels. The management system for guest bookings are great. We can recognize that the company truly understands their customer base. Several developments per year ensures us that these guys are not resting. It is getting better all the time.

Nachteile

We would like to have a module for reservation of saunas. This must be a calendar with option to choose timings of the day and pay online. Just like with the cabins.

Vorteile

very usefull to handle different channel

Nachteile

too expensive if you consider that many features are optional

Vorteile

Easy to use once you get familiar with it, has all the functions you need for short term holiday rentals

Nachteile

no live chat for small issues with instant help, sometimes I just need to ask a quick question or help find a specific section to quickly get it done, need to email and wait.

Vorteile

The support was very effective, detailed and valuable

Nachteile

The system is very wide with so many options, so the training has to be very intensive

Vorteile

API synchronisation with the channels Easy uploading & managing the propertiesEasy connection to channels

Nachteile

The booking.com location synchronization has an issueVrbo also has a minor synchronization issue.

Vorteile

365villas provides a full service software that suits our Caribbean based business. The 365villas team are knowledgeable, efficient and easy to work with.

Nachteile

It has taken longer than we expected to integrate into our website, but we can't fault the team on their assistance.

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Vorteile

How easy it is to operate. The promptness of the customer service team.

Nachteile

The number of “clicks” to get through a posting.

Vorteile

Very responsive, never have an issue with double bokings/lost bookings.

Nachteile

The system is very comprehensive and this leads to occasional difficulties in finding what one really needs.

Vorteile

The reports are really useful, its connection and sync with Rentals United is very accurate. The contact with our Account Manager, [sensitive content hidden], its fluent and very efficient. The software is perfect to manage many properties and its good value for moneyI recomend!

Nachteile

They are constantly imporving different areas and I believe that some need (and will) to be further improved: - Pricing setting- Housekeeping Report- Introducing and erasing "notes" in the check in report

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Vorteile

i love that the owners can have access to 365 villas, its very important with the trust building.

Nachteile

nothing to mention for the moment everything goes well

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Vorteile

Ease of use , team in place to teach you the ins and outs of the platform

Nachteile

Wish more people as offered all inclusive instead of the add on pricing

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Vorteile

The software is easy to learn and use, and the support team responds fairly quick. There are always ways to work around specific issues that may be uniquely to our application, which helps a lot, and 365 will listen and possibly work your situations into their software as well.
Moving from another Software to 365 has helped me grow my business in a short period of time with minimal stress.

Nachteile

I can't really say. Compared to where I was, I have no complaints.

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Vorteile

One inbox for all platforms used.
Integration of leases, payments and history all in one place tied too booking.
Ability to fully integrate with VRBO and push down rates and changes in one place.
Calendar is logical and easy to use.

Nachteile

CRM feature for leads received that are not quoted. While 365's ability to manage leads is better than any other system we evaluated we follow up and track our leads probably more than 99% of other users. We are dealing with very high end products with price points per week on some exceeding $30,000 USD.

Vorteile

The booking entry system is very easy to learn, understand and to use.

The training given to me was simple due to the clean and clear navigability of the interface.

The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language.

There is also a multi currency feature which is very important to us, this is always accurate and easy to use.

Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name.

When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking.

Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature.

Attachments can be pre-uploaded and send to the client on the booking confirmation.

The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments.

Nachteile

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly.

Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes.

There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units.

One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants.

On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants).

However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues.

Vorteile

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

Nachteile

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

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Vorteile

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air.

365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind.

Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer.

Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us!

Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve.

Thank you, 365villas team!

Nachteile

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks.

For us, two improvements would be of tremendous benefit:

1.
I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc.

2.
Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule.

Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.