365villas

Vorteile

The PMS has absolutely everything we need to help us grow our property management business.

Nachteile

There we're some minor teething problems when integrating the system, but the 365 team has been responsive in resolving all issues.

Vorteile

Response of the 365 Villa's team
Great onboarding with [sensitive content hidden]
user friendly interface
with the bolt on options you can customize the package to what you need

We gave a suggestion for the history of owner bookings and they made it happen quickly!

Nachteile

no mobile app
onboarding process takes long (but serves as a training and setting up the system)

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Vorteile

The ease with which I can use the software is what I like most.

Nachteile

At first I didn't really like the calendar form but then it was improved.

Vorteile

365 is always making great updates and the support is world class! They are so helpful and lovely do deal with

Nachteile

I didn't like the layout of the emails but I understand this is an upcoming update :-)

Vorteile

I typically do write reviews. They earned this excellent review.
On a scale of 0-10 stars.
1. The People at 365. 12 stars.
2. Intuitive ease of use. 12 stars.
3. Functionality. 9.5 stars.
4. API Integration. 13 stars.
5. 3rd Party Partners. 12 stars.

My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning.
Put the time in.
Don't gloss over anything.
Learn it in the order they direct you to learn it.

Don't skip ahead.
Decide to be a power user.

Every day we reach a new milestone.
Every day our business gets smarter.
Easier to operate.
We were closing bookings a week I believe.
This was less than 15 days ago.
We are not power users...yet.
However... at every daily milestone we get so excited thinking we might be. Haha.

Nachteile

To articulate what I like least about the 365villas would not be of value to your purchase decision.
They are tiny nits.

Vorteile

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively. In particular the automated workflow and integration with the website module really is fantastic. Furthermore the ability to integrate automated payments with Stripe to pay out to different property owners is something that no other property management system could do for us.

Nachteile

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

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Vorteile

All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time.

Nachteile

Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices.

Vorteile

Functional design and very easy to use.

Nachteile

If anything that I don't like about this product is that it is not tailored to the Spanish market and its legal necessities.
Also, sometimes the interaction with the channel manager creates discrepancies.

Vorteile

Broad and complete funcionality customized for vacation rentals.

Nachteile

The channel manager function is indirect through an integrated partner. Nonetheless, it is not problematic.

Vorteile

I have used 365 Villas over the past 3 years, and could not be more happy with my choice to use them as our core reservation management software. It is easy to use, syncs with many platforms, allows us to have a booking engine on our website, so we can get direct bookings, and the customer service is FANTASTIC! They have adjusted things in the past as they were growing and so were we, to accommodate our needs and they always work with a high level of honestly and respect of their clients.

Nachteile

The air bnb messaging does not sync yet with the software, but reservations and the two way syncing works great! I believe the messaging feature is coming soon, as 365 is constantly improving the software and options offered.

Vorteile

1 program for all reservations, inquiry, administration and my website is very efficient.
Connections between properties even if they have slight differences (compared to other systems which must be input villa by villa for example) is handy.
Customer Service is really the key positive point. I'm sure other systems are just as comprehensive but we have always received fast and prompt responses to any query. My contact, really knows the system inside out and always has a simple solution or an easy 'work around'.
Particularly on our website; we were quite demanding about the perfection of our website and many minor points were addressed clearly and promptly by Customer support representative with support from the IT team, at times even finding solutions to questions that hadn't been asked before. I am so very pleased with how it turned out.

Nachteile

It is a little overwhelming in the beginning! Trying to use the system without the trainings can lead to doing things the long way round and missing out on some functionality. However, once I took just the first of three free trainings with Customer support representative, I was ready to go!
There are a few details that I wish were different, I do feel suggestions of users are considered by the company (I have heard that some things I have asked about are common questions and solutions being created)

Vorteile

Property Profile page and being able to store valuable info in there which I use a lot.

Nachteile

Very slow loading time and hangs a lot or doesn't load and let you log in.

Vorteile

Everything is under one roof. Having templates all set out to use but having the choice to customise is perfect. Administrative tasks are halved and everything is intergrated.

Nachteile

The learning process seems to take quite a while and the fact that my owners want me to make templates to show them how to use the system causes me more work. It would be nice if 365 provided these. Also, I am not sure if my owners see what I see?

Vorteile

Customer service, reporting, managing reservations, ease of use, works on a mobile screen

Nachteile

I cannot seem to manage the attachments very well on my automatic emails. I would like to set each condo to have specific attachments, and it never seems to work.

Vorteile

Functionality, easy access to details of the reservations and calendar display.

Nachteile

- Not very easy to set automatic replies when using a channel manager as well.
- For some reason the cleaning fee that we have and is applicable for all the channels and reservations, sometimes is added, other times not.
- Not easy to follow up the messages / confirmations / replies

Vorteile

I have worked with other reservation programs and this has made everything easier and definitely more user friendlier than part programs. That is, if you get trained on it.

Nachteile

The only con is that there isn't 24/7 customer service, chat, or real time assistance when needed.
But our Representative,[SENSITIVE CONTENT HIDDEN], has been extremely helpful and very accomodating in assisting us.

Vorteile

It is a very good system for the company that I am running in the holiday home field as everything is set it in this platform and it saves me a lot of time and headaches.

Nachteile

The amount of times I need to log in because the session expires so, sometimes, I am doing some changes thinking that I am logged when I am not.

Vorteile

Simplicity.....All In One Location..... Constant updates that benefit everyone.

Nachteile

We have never used any other software platform to maintain our bookings/records. So we do not have any other companies to compare to. Their system is simple to use and very computer operator friendly that we have no cons.

Vorteile

All the people from 365villas that have helped me get up and running have been very helpful. They respond quickly and always completely resolve any issue that I have had.

Nachteile

I know there are many features that I am not using yet, so I don't know of anything missing.

Vorteile

The calendar sync , the reminders, the customer service. The trials that offers. I think you should get the app

Nachteile

That the remainder is only for checks out and not for checks in as well

Vorteile

Everything we need to manage our properties from the initial inquiry to creating profit reports for our investors is available!

Nachteile

Some of usability and integration from the Content Management System (CMS) back to the Property Management System (PMS) and back is not as seamless as I would like. However the majority of the program is so well thought out and automatic that is more than makes up for these few annoyances.

Vorteile

Easy way to have control over all bookings.

Quick to start up the account and a uniform solution for different booking channels.

Nachteile

Have not had any actual cons with the software so far

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Vorteile

I am still very pleased after using 365villas for different years, still convinced that this is the best PMS software on the market.

Nachteile

Using this system different years, I can confirm that this PMS has no cons.

Vorteile

The capabilities regarding "owner login". This section is user friendly for our owners and allows us to keep everything virtual.

Nachteile

There are limited filters when wanting to view or export your contact database.

Vorteile

lots of functionalities and easily customizable

Nachteile

onboarding process is complex and we've had lots of issues connecting airbnb, then not syncing etc.

Vorteile

They have an all in one solution from accounting to reservation management.

Nachteile

Nothing everything is great. The platform is easy to use.

Vorteile

The Useability. It is a deep software, with very simple practicalities and a support team that listens and adapts to the needs of it's base.

Nachteile

The Maintenance Work Order system. We did not use it because it didn't meet the scope of our needs and we were forced to use an external program separate from the software.

Vorteile

Very easy to use and straight forward.
Has most of the functionalities that make the business easier to manage

Vorteile

Amount of pieces of information regarding the properties. The accessibility to clients, as in owners and guests. Easy to find a reservation.

Nachteile

The calendar display. Is very difficult to follow vertically and horizontal a certain date for a certain property. Best would be to function as an excel...to be able to frees tops and / or sides.

Vorteile

Very simple to use and nicely laid out interface

Nachteile

Tends to be a bit slow and or glitchy when trying to update information