6Storage

Vorteile

It has streamlined all processes within the business. I like that it is cloud based allowing me access from anywhere. Being a New Zealand based business I am extremly happy with the level of support being provided.

Nachteile

There is not a lot that I don't like about it. Over the year that I have been using it I have mentioned a couple of items with the support team that would be helpful. They normally include these in the next release 1 to 2 months later

Vorteile

The setup team is really friendly and someone is always avaialble when you reach out. The software is easy to manage. You can control the entire operation from your dashboard, view your available units, your customers, any report.

Nachteile

The fact that it did not integrate with other industry platforms we needed at the time.

Vorteile

V2 has prettier user-interface than V1, but some features are just illogical.

Nachteile

Forced to upgrade to V2 when some features of the software are not completed. V2 feature concerns raised 2 years have not been addressed. V2 rebuild without much QC. Some page layouts are not responsive to actual screen sizes.

Vorteile

Software customizability and seamless integration with payments accounts.

Nachteile

Pricing of the product is not economical compared to that of other softwares performing same tasks.

Vorteile

Easy of use. The people behind it know storage.

Nachteile

There have been a few minor bugs during the roll-out of updates, but all have been addressed and fixed in a timely manor.

Vorteile

It's a relatively simply platform to use, so the learning curve is easy. However, what I like/appreciate the most is the customer support! Their team is HIGHLY responsive and goes above and beyond to make sure any questions I have concerning a job I'm looking to complete gets answered and implemented.

Nachteile

There are some features which I was advised that are on the way which just aren't quite live yet. Also, I have to have all cookies disabled on my browser or else the platform won't load.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu 6Storage

Vorteile

Ease of use and reporting, integrations (like QB) and customer service are top notch!

Nachteile

I don't really have any complaints to be honest :)

Vorteile

It's ease of navigating around the program. It covers almost all the features needed to run the business. it was easy for a temp worker to pick it up and use while I was gone. I love the email report. It has come in very very handy. Also, the price in good.

Nachteile

I would like the discounts to be easier to use. There needs to be allot more reports. Reports are essential. All this data going in and no way of seeing it. One that comes to mind is marketing. It would be useful to see how customers found us. It would be nice to be able to create more reminders like to remind me (not the customer) when a discount is going to end. I should be able to tell it, like other reminders, how many days to report to me. I wish transfers would only transfer the tenant from one stall to another and not recalculate anything especially if the rate did not change. It should simply move it.

Vorteile

The biggest advantages of this software are automation, website integration, and easy if use.

Nachteile

Customer management is something I think needs improving. I talk to leads on the phone and I want to be able to record notes about the call. I would also like the ability to have people update information. We have a lot of people that fill out the request forms but don't fill out all the information.

Vorteile

24/7 website access, simple straightforward way to setup unit and add tenants

Nachteile

Texting setup, 3rd party company was a little more complicated to setup

Vorteile

This software includes a comprehensive solution for storage unit categorization and management, client invoicing and accounting , and outbound email and sms notification features. Basically, what i like most about this software is that it reduced my overhead costs by 65%.

Nachteile

The current lead management feature. However, the developers took my suggestions into consideration and are working on a solution for my issue.

Vorteile

The program is very easy to use for both the customer service team as for the management.
6Storage has a highly skilled service and development team that helps us integrate other products and create a fully automatic system to run our business.

Nachteile

There are a lot of standard reports and the team help us create if we need different reports or changes, but the ability to create reports on our own would be great.

Vorteile

It's very easy to use, and very powerful. Its features are extremely user friendly and a huge time saver for our multi location business.

Nachteile

Version 2 will sort out any cons. The 6Storage team have worked hand-in-hand with us to add and develop all of our requests.

Vorteile

Once you learn how the software works then you will find it very helpful and functional.

Nachteile

Some reports are not accurate however the 6storage team is aware and working on them. Later versions should correct known issues. I have experienced these issues being corrected.

Vorteile

Ease of use and presentation. Great product support

Nachteile

No cons to list. Very happy with 6storage

Vorteile

Its ease of use. Additionally, the customer support is wonderful!!!!

Nachteile

I can't complain!!!!! There is no software that does everything that every customer wants. But 6Storage will always work with customers to AND take their feedback to help improve. It is wonderful to see this commitment to a service.

Vorteile

Ease of use good range of features and customisation

Nachteile

Cannot merge invoices of customers that have multiple units

Vorteile

the team is constantly adding features. Support is very responsive and can step you through how to do things when you are stuck. I have found that even the more difficult issues have been resolved within a business day. Support hours are fantastic. It seems there is always someone available in Chat.
Fully automated invoicing and credit card charges are great. The system attempts to charge every day until payment is made.

Nachteile

Initially it lacked gate support - that is now resolved. Would prefer that email (invoices etc) references to 6 storage

Vorteile

I like all the automated stuff that's really great I especially like all the help that I get whenever I have a problem easy to get in touch with anyone on the text site

Nachteile

I haven't really found anything that's wrong with the software so far everything seems to be working great

Vorteile

Easy to use, ideal for keeping track of things.
Good selection of uses

Nachteile

If an email is already registered on the system it will not let you enter it on another rental unit, I have to contact your people to change it for me.

Vorteile

Ease of use. Did what we needed it to do.

Nachteile

For us, everything worked as promised. We cant think of any improvements needed.

Vorteile

Ease of use and very user friendly, this has made the utilization very high.

Nachteile

Mobile app version, if mobile app was available you could check on the go.

Vorteile

Everything in one place and the program talks to invoicing. A good overview of the facility.

Nachteile

A bit slow and some features are missing, such as privet customers pay tax and private customers dont. We have a selection of units only for customers, they should include tax. The other units are all taxfree. The translation is messing things up. I have spent a lot of time with the translation and found a lot of bugs there.

Vorteile

- Does everything we need at a fraction of the cost of comparable services.
- Ability to capture leads / reservations during the construction phase of Storage facility development
- OUTSTANDING sales and customer support!

Nachteile

- Bit of a learning curve getting set up, but online chat folks are immediately available, and very effective.

Vorteile

They have fantastic customer support! Get back to you within minutes to help with any questions.

Nachteile

Was a little bit of work to set up but definitely worth it!

Vorteile

The software is very easy to you and has many features other competitors lack. The team is competent and helpful when problems arise and are always available to help. I highly recommend the product because they will adapt to your needs without being expensive in the process.

Nachteile

Customer service is always available yet you need a few iterations before you arrive to the optimal solution. So it requires some time to be spent with them to really get everything ready to work for you at the most optimal level.

Vorteile

Excellent support 24/7 takes the stress out of storage management. The programme is easy to use.

Nachteile

The ¨leads¨ section doesn't work for me.

Vorteile

Our favourite thing is the automation. Once we have signed a customer up which in it's self is very easy 6storage takes over and emails and SMS messages our customers invoices / notifications / receipts and any most importantly stays on their cases when they go past due date. All of this is done without our input. Payments are taken automatically if the customer has signed up to auto pay. We like how easy it is to process lease agreements and manage customers accounts. We must also say that the service from the support team is excellent. They have never ending patience and will always try and help and resolve the users problems. This service is on hand 24/7 and we used it extensively during our first year and during set up.

Nachteile

Nothing can be perfect but they do try and work on suggestions. One of my few gripes is that the SMS messages are not truly two way. At present I can SMS message customers direct from 6Storage and that message is held in a conversation thread for that customer but if a customer replies it is diverted to my mobile phone and I have to work out who sent the message. This isn't then stored on their conversation thread in 6Storage. We wish for 6Storage to be integrated better into Xero accounting software but it is a simple procedure to download a spreadsheet and upload it into Xero for accounting purposes. This is a small price to pay for an otherwise excellent tool.

Vorteile

6 Storage is an automated software that allows renters the ability to select the rental unit, set up their own accounts and pay all in one session. It automatically gives them a discount (set by the admin) if they select semi-annually or annually.

A lease is created for each renter and requires a signature, which can be signed on the renter's phone. After a tenant moves out, the unit automatically becomes available for rent. The Site Map is clear and easy to see if a unit is available, rented, or pulled out of service. Past due accounts turn red. Invoice, receipt emails are sent automatically making the entire system easy for keeping track of all renters."Pro-Rated" payment on the first month is another great feature that allows the admin to set up all rent due on the first of the month.

As an admin working with software companies, it is critical to have support. I have been working in the website business for 20 years and have never had the quality of service that I get from 6 Storage.

From the beginning, I was assigned to [SENSITIVE CONTENT HIDDEN] as my Client Relations Manager. He has been amazing. Every time I have had an issue I just call him and he not only explains how to do what I need done but takes care of it for me. He has made personal calls to me to check up on how things are going and offers suggestions to make things work smoother. I have really appreciated his care and concern for my success as I manage [SENSITIVE CONTENT HIDDEN] for [SENSITIVE CONTENT HIDDEN], the owner of the business.

Nachteile

6 Storage is still developing the software. It does not currently offer a simple "Refund" button that returns funds to the renter. Refunds can be given in the software but the funds needs to be manually returned either by check or through the payment gateway that is used. 6 Storage is working on that feature.

In the U.S., Paypal is the most commonly used payment gateway. 6 Storage does not offer Paypal as of yet. They are working on adding a company that offers multiple gateways. This will be appreciated.

Vorteile

The software is cloud-based and easy to use. Simple to configure for your company and easy to add logo's and create templates. Using World Pay for our payment gateway allows easy mothy recurring payments for customers with automatic email receipts.

Nachteile

The Lead's section needs to be updated. This could be better by not making you select a unit and give a reservation status.

Vorteile

Automation - invoices sent prior to billing date. Many beneficial features - 6Storage is constantly improving features which make our staff's job easier to keep accurate accounting and effective communication with our tenants. Communication - 6Storage is always available 24/7 and they collaborate with their entire versatile staff to solve our issues within a very reasonable time period and with grace. They are always courteous and patient and they never give up in solving our needs. Alen heads up the sales & tech support team and has been very helpful in educating us on the use of the program including one on one personal tutorials in real time. He cares, understands our needs and proves it by following through with every request and in a timely manner.

Nachteile

Program runs a little slow but I partially blame that on we American's being impatient. Also, some features take several steps to get the job done - but the job does get done so I can't complain.

Vorteile

We love the site map feature where we can see all of the units laid out. We like the way you can use the suspended lease feature to keep up with tenants we have blocked out of our units. We also like that chat feature on the website, and always having someone there when we need them is helpful. The move in process is helpful and easy to use. It also is good with calculating how much prorated rent a new move-in needs to pay. We do love the customer service that we have been given.

Nachteile

There are several changes we would like to see made to better help us manage our storage facilities.

In the Statements for each tenant, we would like payments and invoices to be organized by dates instead of "Invoice numbers." The system the way it is now, is extremely difficult not only for our company to follow, but tenants who come in requesting to view their statements have a hard time following it as well. The most recent payment we would like to be at the very top, of the statement, and then everything older is under it.

Revenue reports groups the revenue by Buildings and Payment Dates, which is confusing for us when we try to reconcile when we make a deposit. The way it is now, when we pull a deposit, it only gives us the total amounts for each building, it does not specify who those people are that have paid that money. We need a report that shows us individual tenant's payments, something similar to the Daily Payment Report but in a list form that shows who the tenant is, their unit #, and the payment amount made. It doesn't need to show what their rent amount is, we just need to know how much they have paid. Being able to have all of those people on one list, would help us tremendously to reconcile each deposit.

We also would like the Revenue Report to show after the Amount column to break the amount paid down into "Rent" and into "Late fees." Instead of us having to figure up from that amount what we keep we would like for that to be included for us.

Vorteile

Far and Away, the support is unequaled. Having been through multiple software conversions, I know there is ALWAYS need for technical support. These folks are incredibly helpful and available to chat on the software screen or in-person 24/7/365. Is software conversion easy? Never!! If someone says it is, run and don't look back. The other thing I get compliments-on, is the website they created for me. It was part of the package I bought and it was worth 2-years fees as far as I am concerned. Check mine out at AAAMetraMiniStorage.com.

Nachteile

I think I was one of the earlier customers and it has taken me a while to figure out the reports and ask them to customize some functions for5 my needs. They have been good about creating features I have asked for.

Vorteile

Easy to use software, runs it's self. Customer portal works great and auto payments flow well. Tech help is available via webchat if needed and is very fast to respond. Works well on Mac & Windows.
Very pleased to have found this company.

Nachteile

Reservation registration & new enquiries logging.
Doesn't export to Xero without fiddling with excel templates.

Vorteile

What I like the most about the software is the simplicity in doing task on the software in the sense that I am able to create and send invoices at the touch of a button and within in a short period of time.

Nachteile

If the software had an app version for phones and iPads/tablets, that would be greatly appreciated

Vorteile

Being new to the self storage industry and need to create a website and platform that could handle it, 6storage was incredible to work with. They were helpful in explaining every step of the process and getting me trained to be able to use the system effectively.

Nachteile

I don't have any complaints! Everyone has been super helpful and accomodating

Vorteile

Great customer service, easy to use software.

Nachteile

No support for mobile (at least so far).

In Betracht gezogene Alternativen

Warum 6Storage gewählt wurde

Gründe für den Wechsel zu 6Storage

Vorteile

We were able to convert a process that was completely paper-based to the 6storage software very easily especially with the great support provided by the 6storage team. Our customers love the fact that they can now manage and pay their account online without having to make a trip to our office!

Nachteile

There are a lot of different ways to do what is essentially the same thing - it can be confusing at times, especially when the user is not computer savvy.

Vorteile

Contract management. I would like a little improvement on this. Good if we could make a change to the saved dates, for example. Sometimes there was a problem when the invoice dates did not match. For example, February is 28 days or 29 days.

Nachteile

Inelasticity of the bill to the country-specific need.

Vorteile

Ease of use and time saving. System auto runs which allows time for customer interaction.

Nachteile

Very little, overall the experience was very good

Vorteile

All the basic functionalities for managing a self storage facilities are there. I especially liked the payment gateway integration with Stripe, the facility map, and having no problems with transactional emails.
Also, the amount of support time I got was really high.

Nachteile

Missing multiple languages for tenants, meaning you can't for instance write different templates for english and spanish speaking tenants.
I found better accounting reports lacking, and the email template editor was very basic.

Vorteile

I love the price and the excellent customer service. The 6storage team is very responsive and thorough. The price is very competitive and the software seems to have much of the same functions as the competitors.
The software is adaptable and the team seems happy to help with individual solutions for my specific needs. I still have not integrated with out gate system, but hope to soon.

Nachteile

I occasionally encounter bugs in the software. Usually minor issues that are resolved quickly, but they can be annoying when I don't have much time. I also found that some of the GUI is not as intuitive as I would have liked. There is more of a learning curve than I expected, but that is likely true for any software. I am only passively managing one facility and 6storage is quite sufficient for that. Some things were not as automated as I had hoped, but the team has helped me with that too.

Vorteile

Stable software which includes everything you can possibly need for your self storage business. I am using it for more than 8 months and I am satisfied. The customer support is great and every inquiry I have is resolved within a few hours.

Nachteile

We are using Cyrillic alphabet and it was a little bit hard to adapt and translate everything. Still some features in the invoices are still in English.

Vorteile

The best customer service I have ever experienced. They truly care about their customers.

Nachteile

Although this is not a problem, I would have to say that the setup for the 3rd party processing Took longer than expected, which was only about 3 or 4 days.

Vorteile

The software is very easy to navigate and works great with my current setup.
It is easy to add more units as your facility grows!
The customer service is A+ there is always someone there to help you and no waiting on hold, just login and start a chat and if they can't answer the question you get a call back very quickly!
The report section gives you detail reports about nearly every aspect of your business!
Very affordable!

Nachteile

There are some TIMEZONE updates that need fixing, but rest assured they are being addressed!
It would be nice to have an APP for your phone, but it still comes up, just a little hard to navigate.

Vorteile

Super Friendly and helpful. Service is great long after the sale. Small enough to provide a personal touch yet sophistication of a larger company.

Nachteile

haven't had any cons!!! We have had zero issues with them. Very quick to respond and help!!

Vorteile

The customer service. It is outstanding. Also it is easy for the tenants to rent a unit.

Nachteile

The retro look, i would like an updated look.

Vorteile

Customer Service! Simply the best service I have ever encountered. The 6Storage team is outstanding!

Nachteile

I didn't get it sooner! I lived without their solution since I started in the self storage business, and they have made my business so much better I wish I would have had them from the beginning!

Vorteile

The ease of use, and how helpful it is for me in my daily tasks. For our company it has allowed us to get complete organization with our tenants, via tracking, communications, deposits just 100% is truly a blessing to us!! Besides the wonderful user friendly software the support has been unbelievable. They held our hands during set up, and have to continued to graciously help us with ANY questions or concerned that we have. We can not say enough positive words in regards to 6storage.

Nachteile

The only thing that would work better for us is if a tenants email is originally set up with some type of mistake we do not get a notice of returned email allowing us to correct our mistake and resend until a tenant brings it to our attention. It would be nice if there was some type of failure notice.