storEDGE Management Software

Vorteile

we manage 2 separate storage facilities with the software. does everything it needs to for us to run efficiently.

Nachteile

when looking up a client you need to be in the correct facility. if you are in location "a" and you client is at location "b" your search for them will return no results. not an issue if you have 1 location but i can imagine if you are managing multiple locations this would be cumbersome.

Vorteile

Very user friendly. Easy to access. Easy to understand.

Nachteile

Lots of bugs in the system. Credit card reversal issue. No undo move out process.

Vorteile

It is easy to navigate. With their updates all relevant customer information is easily found.

Nachteile

It is hard to use on mobile. While trying to use on the mobile it’s nearly impossible to add a new customer.

Vorteile

As much as we are trying to find something that would make us like this software, there is nothing positive to say.

Nachteile

The transition team, Customer Support, the "glitches" in the system. The training system.
Our company has been using this software for over a month now, it has been a nightmare to say the least, there was no proper instructions during the transition, once the product was sold and the agreement was signed, we were on our own. Literally, you have to teach the system yourself, all the do is send you "links". We have to reach out to higher ups to get some assistance and have been transferred to different people.

Vorteile

it is user friendly and it integrates very well with other software to manager your facility

Nachteile

haven't found a least......if i had to say something it would be that sometimes it duplicates customer accounts

Vorteile

All sites are in 1 log in, website looks great!

Nachteile

Creating templates is over complicated, support is under educated and sound like they are reading off a script, no person to person training or support before launch day, on launch day our point person didn't even get my team their log ins, we got our log in from the website developer

Vorteile

All of the features available specifically built for the storage industry. The potential time reduction in tasks that the program would automatically do were highly appealing to us. And we were correct and able to reduce employment costs. The help getting professional websites set up was fantastic as well.

Nachteile

The cost being a bit higher than other companies that we reviewed and considered gave us pause before jumping in.

Vorteile

It's simple. It's easy to use. Customer Service is awesome and included in the price.

Nachteile

When you are moving in a customer, you can't easily change the payment due date to be prorated to that specific date if its any day besides the 1st of the month. They use the word "Tenant" which is a bad word. Tenant derides from the word Temporary. Do you want your customers to feel Temporary? Yeah, good luck getting storEDGE to change it. Any really awesome idea that you have, throw it out the window. Storable knows they won the lottery with adding storEDGE to their back pocket. The problem is they refuse to make awesome changes and for this reason they will one day be replaced or become outdated. I have some really good ideas and so does others but in Storable's mind they think they are like the Bible. "You can't add or take away from perfection" and anyone who's read the Bible understands it's not perfect and it's a dang good thing we have additional scripture and personal revelation to guide us through life's perils. storEDGE is Great and dang near Brilliant product but it's number one flaw is they refuse to add great ideas. Get rid of the word Tenant and be open to great ideas from your customers otherwise don't be surprised when another product comes along and kicks you to the curb.

Vorteile

Ease of use and ease of learning, memorizing steps for tasks were easy thanks to the graphics/color schemes

Nachteile

There are some minor annoyances, however, none have been memorable enough to recall at this time...

Vorteile

No matter the issue, I am able to call and have someone to walk me through it. There is no need to feel worried or overwhelmed about it because there is answer to EVERY problem...no joke.

Nachteile

I think our passwords should be able to be displayed when going to settings to change it. I wish that we could edit the entire credit card instead of having to delete/re-enter it in payment methods.

Vorteile

The customer support is terrific. Friendly and knowledgable support team

Nachteile

Customer feedback is indicating that online move-ins from mobile devices is difficult. Also, editing forms such as adding logos is not as easy as it could be. Automatic notification to past due customers or about policy changes is an essential time-saver for our small facility with one employee and would like this to work more easily. Rate change notices in particular is not reliable.

Vorteile

It does what we want it to do the most - help the customer and potential customer in a very user friendly way.

Nachteile

Returning security deposits back to the credit card that was used to rent the storage unit in the first place can be better.

Vorteile

One stop software. Handles everything but the gate and in that aspect it communicates well with the software for the gate.

Nachteile

I really have not experienced a down side to the functions.

Vorteile

I like the functionality, the quick responsiveness, and the easy access to reports.Everything is easy to access and easy to find.

Nachteile

I would like to be able to put problem tenants on a list that anytime their name is put in for a new rental at any store, company-wide, a pop up shows they have a red flag.I also don't like that I can't easily generate a new lease if the original lease was filled out correctly.The wording for removing autopayments is not clear. Am I removing them from being set up for autopay, or am I just removing that payment?

Vorteile

user interface very easy to use, very intuitive

Nachteile

honestly no cons for me at all. Love it

Vorteile

It works well with minor hiccups that are easily fixed

Nachteile

Lead tracking Sucks it constantly double leads

Vorteile

Ease of use and features that are available.

Nachteile

The online help chat feature went away shortly after I implemented this system. It was a good feature and needs to be brought back. As it is I have to send an email and wait for a response.

Vorteile

The best part of StorEDGE is its ease of use. We chose StorEDGE to run our first storage facility and we could not be happier with our choice. The ease with which the program operates makes it extremely simple to onboard new people to use the system. Also, we rarely have billing issues with our tenants as they almost all choose to use the autoplay feature and the ones that do not get email reminders both ahead of all payments that are due and again if they do not pay by the due date. This has been made running a storage facility far less stressful than we were expecting.

Nachteile

The only CON would be the mobile site. I wish there was an app to use. My cell phone is huge, so I am able to navigate the site easily, but some other employees struggle a bit using their cell phones.

Vorteile

The user interface is well designed and intuitive for anyone who has ever used a smartphone. It is easy for site managers to learn and grasp quickly. Reports can be downloaded in various formats for analysis and data manipulation. Customer service is generally friendly and responsive. The management team continually works to improve the product.

Nachteile

storEDGE reporting lacks logic from an operational perspective. Their team does not have industry experience and this shows in their product. For example, occupancy reports order units by door width rather than by square footage which makes pricing difficult. Their suggested workaround is to export to Excel then sort which produces a report that is no longer user friendly.

Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

Lastly, as the software is web based, storEDGE is plagued by snail like speeds and links timing out.

Vorteile

Provides all features that a self storage business requires. All-in-one software from customer management, to payments, to lead management and reporting

Nachteile

What I like least about the software is once a lease is generated, there is no ability to "correct/edit the lease and regenerate with corrections.

Vorteile

Ease of use and various management functionalities.

Nachteile

Facility map builder is by far the weakest link in this software.

Vorteile

It is fairly easy to teach a new person how to use

Nachteile

Promotion integration is not easy to use

Vorteile

Love the texting, emailing, and incoming calls feature!

Nachteile

Navigating to set up, change letters is awful! It's very confusing, and VERY DIFFICULT to make any changes, and ALSO who makes it so that you can't put in page breaks?

Vorteile

The interface and software seemed fine during the demo.

Nachteile

We have had nothing but problems setting up our data and almost every component of the software. The implementation team is definitely not trained in data. We were supposed to have features like phone integration, transfer of autopay from previous vendor, and access to the gate controller. None of these happened. Countless customers have wrong info and are locked out of the facility. We wanted to switch to storedge to save work and time but this has been nothing but a headache due to incompetence.

Vorteile

It is constantly evolving and upgrading to adhere to the ever-changing industry and technology that supports it.

Nachteile

In the beginning it was a lot of open promises about reporting and changes that were going to be made to the software without avail - however the pace has been picked up and the customer service is amazing

Vorteile

Simple operation easy to understand software.

Nachteile

Unable to move the paid to date. I can"t think of any Cons at this point.

Vorteile

The customer service is always friendly and patient when issues or questions happen

Nachteile

So far the most frustrating is the automatic payments not being posted correctly to some customers account.

Vorteile

The software is user friendly. I would recommend it.

Nachteile

The software is glitchy, I think the updates are quick fixes to the glitches.

Vorteile

Ease of use. I am pretty much self taught on this. When I do have an issue the customer support is great.

Nachteile

van't think of any cons But I can say the site could be a different color.

Vorteile

easy to use nice and reliable easy access

Nachteile

nothing just trying to get to certain things

Vorteile

We thoroughly enjoy using the storEdge software. We decided to swap to this software after many years of keeping up through a different operating system that was not intended to be used for self-storage. The billing features, payment reminders, customer support are some of our favorite assets available through our system. This product is very user friendly on both ends—for the customer and the administration. Once we decided to swap to this product it was not difficult at all to integrate the new system into our existing business.

Nachteile

There are a few report features that are difficult to find and run for year-end/ tax purposes. The current renters sometimes have an issue with logging in or knowing their username and/or password. Overall storEdge is very user friendly on both ends of the system.

Vorteile

All the tools it gives us to do our job.

Nachteile

Can not really think of a con at this time.

Vorteile

Switching from Syrasoft to StorEdge has been like night and day. StorEdge makes our day to day tasks so much simpler and it runs much more efficiently. Just about everything is automated and the software itself is very simple to understand and use. Everything is pretty self explanatory once you get used to where certain settings and tasks are.

Nachteile

There are a few aspects of Storedge that leave something to be desired. For instance, the tenant portal is not great. For some reason autopay settings are not anywhere in billing information so tenants have no idea when they update their payment methods that they're being taken off of autopay unless they go to a different part of the site to re-enroll.Also, it was initially very convenient that tenants could update their own contact information until we realized that meant they could also change the name on the account without re-signing a lease, which put us as a facility in a very difficult place legally when it comes to auctions and sending accounts to collections. Unfortunately there's no way to choose what info tenants can and can't update themselves- it's all or nothing.Another thing we think could use improvement would be sending emails. There's no way to see a preview of an email you're going to send a tenant to make sure the auto-fill fields populate correctly unless you send the email first and THEN you can see how it turned out. As far as billing goes, a major issue we recently ran into is that if a tenant is pre-paid months ahead and receives a rate increase, the rate increase will not go into effect until their prepaid credit runs out. If that tenant is consistently paid ahead, the rate increase will just never go into effect.

Vorteile

I started this business from scratch. I had no prior experience with operating or owning a storage company. I don't think I would have been successful without Storedge. It enables me to easily keep track of each tenant; all of their documentation, payment info, access to the facility, and almost anything else I could possibly need. I love how there is a space for Leads, to keep track of those reserving a space or just interested in possibly leasing from me. I love my Dash that allows me to see all the general info of my business at a glance, such as number of tenants, occupancy, past due tenants, and current activity of the business. I like how I can easily generate reports of almost any kind. I most often use the financial reports to keep apprised of how my business is doing. I like how easy it is to add or remove units from my facility map or change pricing on my units.

Nachteile

It was a little overwhelming in the beginning, due to my inexperience with technology. Sometimes, it was difficult to get some of my question answered. But I believe that has improved over time.

Vorteile

It's easy to use and the programs always are up to date. If they have a technical issue they resolve it a good timely manner.

Nachteile

I don't have a least comment. Storedge is a great service for any business to use.

Vorteile

When brand new to this software it was very easy to understand and use. Learning it was no problem. A lot of the things I use on it I was able to figure out on my own after I got the basics down. It really helps having a program that I can rely on to run my facilities. Plus being web based I can use the program from anywhere I can get internet.

Nachteile

during the busy time at the beginning of the month the program tends to run a little slow which is understandable due to high volume of usage. It usually will come back up and run smoothly.

Vorteile

Product is very easy to use and it is not complicated to navigate and Train employees.

Nachteile

On the Reports Tab. It is a little difficult to search specific reports related to our facility.

Vorteile

How easy it is to access and get help and find articles when in doubt.

Nachteile

How there is no way to transfer tenants to the same account. Tenants will have several accounts under the same name if you do not know they were a previous tenant.

Vorteile

all functionality. Sending invoices, collecting payment, tenant tracking, reports, security. All areas of business

Nachteile

Some areas get glitches (like any computer software programs) but sending a ticket is easy and notifications of when it's been fixed a major PLUS

Vorteile

Integration was easy. Product help was always available. It was easier to learn than Yardi when I started here. I learn something new every time I read through the help section.

Nachteile

It would be helpful to have a dropdown list of explanations briefly of each button if needed. Then if still needing explanation then a link to the section whwere we find that particular subject ,

Vorteile

The software is very comprehensive and has good attention to detail in regards to move ins, billing, and being user friendly.ALSO: TECH SUPPORT IS GREAT, and VERY easy to get ahold of.

Nachteile

It needs to include and would be beneficial if it had an expenses side as well. Right now its only revenue and it would be great to have it as an add-on.

Vorteile

The StorEDGE software is very easy to use and incredibly reliable. Navigation is intuitive and makes finding what you need, when you need it, a snap.

Nachteile

My only complaint (and it's a small one) is that there have been times when the UI has been updated and finding specific tabs turns into a hunt.

Vorteile

I love the fact it is truly web-based and can be sued on any device anywhere, and that we can access multiple properties quickly and easily form one interface and also see an overview of all facilities in our management portal.

Nachteile

Customer service is quick to close any open cases, would like them to make sure everything is set so that I don't have to start another one

Vorteile

I like the daily task features and billing summary because it makes it easy for me to locate what and who's account I need.

Nachteile

I feel some of the updates that are made with the software don't benefit the users, but that's just my opinion.

Vorteile

The dash board is a great tool. Everything that is needed is at one glance!

Nachteile

The red exclamation point used to notify us that an overlock needs to be removed, they have taken it away and I am not certain why. Also, not being able to see an individuals access to the property. I wish it could be separated and sorted by individual users.

Vorteile

storedge has very easy functions and easy to figure out.

Nachteile

storedge needs to work better on cell phones for field users. the functionality is there but very cumbersome to try to use.

Vorteile

It is extremely easy to learn and navigate.

Nachteile

Sometimes it's hard to solve a problem on my own using the storEDGE help website. However, the support team is always friendly and accommodating.

Vorteile

The ease of having everything i need in one spot.

Nachteile

At this time I can't think of anything.

Vorteile

Ease of usemulti fuctioningsaves me time

Nachteile

should have an aternative for missing documents to be able to be recreated a lot easier

Vorteile

User Friendly and easy to navigate. The dash is so easy to understand!

Nachteile

Some of the features require too many steps.