ClearDent

Vorteile

It integrates well with all our equipment, digital radiographs, etc.
Support is excellent, with any issues dealt with quickly so that we do not lose productivity

Nachteile

You can 'see' the different modules and how they got added on to the base system - still all works, but not always as convenient or consistent as you would expect.
The reporting modules are awkward and it takes a while to understand them, and they don't export well to something like excel so we can do other analysis. What you see on the screen, is not what gets printed and with older staff on the front desk that 'need' to work on paper, they often print something like a recall patient list not realizing it will be 50 pages.

Vorteile

User friendly and technical support. Cloud option.

Nachteile

The graphics can be better but I understand it can slowdown the software.

Vorteile

some of the sections e.g billing and bookings are easier too maneuver that other softwares. ability to text patients is a very positive future

Nachteile

charting and x-ray/imaging part is cumbersome. lots of limitations in the dental charting symbols and code selection. templates are limited in what can be done with them. imaging software is very weak and very frustrating to work with. medical and dental histories are very difficult to standardize, change and update; not compatible at many levels with different technologies. All extras that are claimed to come at start of sign up are always added at extra cost. Constantly told that something is not part of my chosen premium package and need to pay separately for things that should be included: e-mails, texts, addition of technologies etc. insurance payouts and entries are difficult in some instance if manual entries are required. treatment planning is difficult if multiple options are available for a patients etc, etc, etc.....

Vorteile

I liked many things about this program. Has all the features you need for a dental office. Also has support to be paperless. I love how I don’t need to write on paper anymore. Remote login also allows to view your schedule at home or anywhere. I’ve been using this program for the last year and I love it

Nachteile

They should come up with an app so we can use that to remote access instead of using a browser. Also make sure you have strong internet connection because when the patient fills out of medical history on the iPad it sometimes gets disconnected if the internet is not strong

Vorteile

It is user friendly and has some nice features like tax receipts for patients, a field for patient photograph, and a search bar within patients files for easy access.

Nachteile

Email signatures don't include our logo. And inventory manager needs help. No alerts available on low stock items.

Vorteile

Easy Charting, confirmation of patient appointments, reporting feature is top notch, great training support for all departments

Nachteile

Recall System is not effective. Would like it to be taken from schedule not have to check a specific box.

Vorteile

Cleardent is very user friendly, I was able to use it with very minimal training.

Nachteile

I have used other dental software programs that give me more report options. I would like to generate more reports. Also, support is not the fastest.

Vorteile

That there is a sign in, log of all activity and security on who is allowed to control what happens with each transaction. Charting is well organized clear and descriptive.

Nachteile

That the software freezes on me once in awhile.

Vorteile

Cleardent’s ease of use and streamlined design allow practitioners to focus on their clinicia duties.

Nachteile

I have no complaints about the software.

Vorteile

Ledger features are good. Customer support is excellent if you don't understand the ledger or if there is something wrong with the software

Nachteile

Credits are sometimes confusing, especially if it dates back to a few years ago. Then you would have to spend time figuring out why the credit was applied.

Vorteile

It’s a great system for a dental practice, user friendly and easy to learn and use. Exceptional technical support. Good value for the money.

Nachteile

The developer/VP refuses to add one option in a user setup wich would allow the owner of the dental practice regulate the access of each team member to the financial data of the practice. The programmers are very receptive to implement multiple “fancy pictures, colours and such” but refusing to help the owner with safeguarding very sensitive information. It has been a source of frustration for over 6 years already.

Vorteile

The company listened to our needs and always tried to update their software to incorporate our needs by adding features and modify accordingly to address concerns.

Nachteile

As the company grew, the staff grew so there’s be more support but I felt the love hours for their availability decreased and the personal touch seemed to have been lost.

Vorteile

It is innovative and they are looking for new ways to make it better and more user friendly.

Nachteile

More reporting so that it can serve more as a practice management tool. It is better than other software but there is still a lot of room to grow.

Vorteile

The scheduler is simple to use. Ledger is easy to understand. Integrated charting and imaging makes it complete package.

Nachteile

Still some minor bugs in system that still haven't been corrected 2 years later.

Vorteile

customer service is what I like the most, although they have no one available on weekends, where most of dental offices are practicing, make it slightly difficult to manage.

Nachteile

features are not up-to-date and user friendly to make it easy to transfer data between offices or applications

Vorteile

It is easy to use and down time is minimal.

Nachteile

Digital forms needs some updating. iPad function needs some major improvement. It is just an expensive way to view the schedule at this time.

Vorteile

The ease of use of the software is probably the best part. It has a function for anything you may need and then some. This software is also easily integrated with 3rd party confirming and recall programs.

Nachteile

Updating drivers for external hardware can sometimes create a problem, but is easily fixed once you get the great customer service team on the line.

Vorteile

I liked the ease of adding patients to the schedule and updating their personal information. Also, the predetermination interaction with insurance companies was done quickly and simply.

Nachteile

I disliked that the interface couldn't be changed to one's preference as well as difference on the tooth chart wasn't shown on day-to-day procedures.

Vorteile

All posts are done from the scheduler.
Easy to attached family members and their insurances.
eye-catching tags to show if patient owes money or needs pre-med or their case is returned from the lab.

Nachteile

convoluted way to get to bank deposits, day end reports or month end reports

Vorteile

Easy to use
Great Features
Nice Graphics

Nachteile

Sometimes too many pop ups. Recare system is not as good as it could be.

Vorteile

I like that Cleardent is based in Canada. With more privacy laws in place, I don’t have to worry that back ups and patient information are being stored elsewhere.

Nachteile

In some instances there are different ways to do things. Sometimes the methods are counter intuitive.

Vorteile

Recall system ,email confirmations, clear chat

Nachteile

they way a receipt is broken down
always saying previous balance...when none

Vorteile

HOW EASY IT IS TO USE IT WAS A PERFECT DENTAL SOFWARE FOR OUR OFFICE

Nachteile

THER IS NO CONS TO CLEARDENT ITS FAIRLY EASY TO USE AND LEARN

Vorteile

ClearDent has great features including the secure exchange of patient information between offices which is a great feature when having multiple offices.

Nachteile

It can be cumbersome to learn at the beginning and have to invest a few hours when training new staff members.

Vorteile

Ease of use and support is readily available. Staff are friendly.

Nachteile

Some glitches with software texting feature that have been a bit frustrating to figure out. issue.

Vorteile

Has options for customization, easy to use scheduling and billing. Great reports for accounting. Seamless integration for Sirona xray sensors. All insurance EDI transactions are kept in the patient file for future access. Easy to shorten & lengthen appointments by pulling up & down on the appointment. Easy transition from previous software. Great training!

Nachteile

Unable to double click on items in drop box to preview the appointment.
Few options for "grey notes" or Mark as it's labelled, would be nice to have color options & more customization.
Unable to merge categories in documents for patient documents that were imported from previous software .
Can only skip ahead + 1 mon, 3 mons, 4 mons, 6 mons, 9 mons or next day in calendar, would be helpful to be able to click skip ahead 1 week.
It's too easy to "remove patient from database", extra security should be added.
It's impossible to delete/move a document in a patient file if it was entered incorrectly after locked.
Cannot choose email as preferred method of contact - only phone numbers.
Preferred name doesn't replace legal name in schedule, it's added in to the appointment description but not bolded or another color to bring attention to staff.
When a primary insurance changes or is removed from primary insurance holder, it still remains on other family members files, it should be removed immediately once primary has been updated.
When exporting 1 xray, all existing xrays and photos are exported as well.
Encrypted emails only have the attached document/file encrypted but not the email itself (can only encrypt documents/files - we thought the capability extended to any email sent through Cleardent).
The fees to add on the option to text patienst is ridiculously expensive.
When "confirming" appointments, the appt has a "C" but doesn't have the option to change color.

Vorteile

Love the right click option to access all areas of the computer chart!!

Easy to use, easy to learn.

Lots of options that we haven't even begun to learn and never seem to have time for.

Great that ClearDent has the option to customize per practice.

The reports that I produce are very helpful.

Support team is great, if someone cant help with the problem they do call back.

Nachteile

Ledger is a bit frustrating for my front end ladies, I don't find it difficult but the ladies at the front do and the patients definitely don't understand it. So requires to much explanation.

I don't like the patient screen (no matter where in the program you are), it does not show the doctor that the patient sees on the top tab anywhere. Only in the personal screen. We have 4 dentist in our practice and it would be VERY helpful if the doctor they are registered with shows up at the top tab where there name is.

In the insurance info screen, you offer the option of putting the fiscal year in for there plan. But soon as the year turns over the computer defaults to the calendar year. VERY frustrating, because now all the trouble we have gone through to collect accurate insurance info and put this into the persons insurance tab is now useless. So now all estimates are wrong and treatment planning is wrong if the patient is trying to stay with the confines of there plan limit. And it becomes a financial nightmare and angry patients.

Wish that you could do minimal customization in the insurance tab. Eg: if a procedure is not covered on the policy the option was there to put that into the insurance screen somehow to immediately transfer that cost to the patient when submitting. EDI does not always give you a EOB sometimes just a acknowledgment.

The small visual screen when submitting that the front end sees when the office is chartless. That could be a bit larger.

Vorteile

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Nachteile

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed.

Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office .

PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately.

Would like to be able to get to deposit from schedule .

Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed.

Schedule should be able to get to screens in other areas as well as it is the main function .

Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

Vorteile

I like that everything is integrated - digital charting, radiographs, ledger and is easy to work with.

Nachteile

I didn't like that the EDI claims weren't automatically handled by the software into the ledger, but I hear this has been incorporated in a more recent version. Also sometimes upgrading to the new version taxes older computers so hardware upgrading is needed. That seems related to inefficient programming since this type of software isn't normally CPU intensive I would think. Maybe the more current versions don't require the latest and greatest CPU power. I don't know.

Vorteile

Training videos and support.
Patient chart, odontogram, perio charting,
Linking the radiographs with specific teeth.
Treatment planning from the odontogram

Nachteile

Medical history page: Would like a link for documents scanned with patient meds or something on the medical history page that allows to create a list of meds and update.
The recare system: Need to have a 4.5 mos option. Would like the recall to update more effectively.
The insurance company management is not ideal.
There are a lot of limitations in many areas. From a dental prospective there could be improvement in several areas in managing information and retrieving information and linking information. Needs more input from dental providers especially when comparing other dental software.

Options to color code font in certain areas. InAbility to color code statuses in treatment planning.

Vorteile

Easy to navigate menus. The software is well equipped and ready to interface with other applications.

Nachteile

I spoke to a tech support guy before, I was looking to generate a report (I just can't remember exactly what but it has something to do with cancelling appointments on schedule) but I was told that that item (detail) can't be generated. So I told him maybe you could suggest on your next meeting to have that included on the software for UAT. I don't know what happened since but I still can't get that report I was looking for.

Vorteile

ClearDent is super easy to use. It has a lot of helpful functions that other programs do not have. The best part of ClearDent is the support team. They are the best. Super knowledgeable, and if they do not have an answer for you they will find out same day.

Nachteile

I would like icons that are clearer. I would like to be able to customize more within the software. I really do not like the charting area. It is slow and not easy to read. It would be helpful if it was more like a paper chart.

Vorteile

Cleardent is packed with features, and a secure software for dental offices. There's also an app, which can be used on your phone or ipad to access the schedule for an additional fee.

Nachteile

The charting of restorations , is a bit annoying, as it charts it in the worst case scenario which rarely happens for buccal fillings etc..
Whenever the software is updated, there seem to be glitches for the next month.

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Vorteile

Charting. Schedule. These are easy to use and navigate. The charting graphics could be better though.

Nachteile

Ledger is confusing to read and use especially when we have a mixture of assignment and non-assignment patients - not easy to distinguish between the two types of patients ans entering insurance cheque payments is confusing for frontdesk. It does not keep track of total fees charged year to date in the ledger so we have to add by calculator!

Digital imaging is not completely compatible with ScanX. And not sure how to transfer radiographs between patients when radiographs were scanned into the wrong patient. When we print out xray or email
Xrays, the file doesn’t include patient name - very inconvenient.

Vorteile

The ledger and schedule is very flexible. You add appointments by hi-lite scheduler back ground. Can remove mistakes in ledger quickly and with-in a few clicks.

Nachteile

customer service is getting very slow. Can take hours for them to respond and help fix a problem. Need to hire more staff.

Vorteile

Ease of use. It was easy to transition from paper. All staff from different generations and experience were able to adapt quickly. I like that the digital xrays are integrated rather than using bridging.

Nachteile

Customer support is mixed. I have solved several of my own problems because they insist something is not possible, when I'm sure it is.

Bugs that we find are not handled promptly.

Vorteile

Built from the ground up to match modern app, program look and feel, as opposed to other programs that are trying to keep the look they had from Win95 not to alienate old users.

Nachteile

It's not as well known and not taught at dental auxiliary schools. So almost all new staff will have to be trained on using it.

Vorteile

Great software, easy to use, good customer support. We have immediate support if any issues come up

Nachteile

It is pricey.

Vorteile

As a dental staff trainer, I love the training tool online. The basic framework is clearly reviewed, and I and the staff can spend more time training on specific areas.

I appreciate the ease of use and the reporting systems for our day and month end. Customer support is wonderful and the staff learn more each time they speak to someone.

Great job!

Nachteile

I would like to have the lab codes not automatically have a check mark next to it in the treatment planning area. I create templates that sometimes needs codes removed and now when remove all checked items is clicked a lab code is removed that was auto checked

Vorteile

Our office has had many fill in staff over the last year (due to injury/accidents) and this software if very easy to teach to new users. It has a great workflow from start - patients being checked in and seated - to finish - receptionist checking the patient out and scheduling the subsequent visits. Since starting to use the emailing system for recall visits our hygiene department has started scheduling 3-4 months in advance and our cancellation list to fill appointments is longer than its ever been.

Nachteile

We wish that there was a greater ability for customization of dental charting and a more efficient way to input existing treatment when charting for a new patient to the practice.

Vorteile

This software has it all. Great program for practice management for a complex office. Plenty of management tools and customizable.

Nachteile

It is a complex program so lots to learn to maximize its potential. You get out what you put in so make sure to be ready to adapt to updates.

Vorteile

Software has a lot of places to add notes to keep track of conversations, insurance, etc.
EDI billing for instant EOB is great.
Charting is good and perio is easy to read

Nachteile

Inability of Cleardent to caluclate Rolling frequencies. Support says it is important feature but 2 years on they still have not implemented it. This has cost us alot of time to calculate each patients eligilibity because we have to check everyone in case they are Rolling or not.

Vorteile

I have been using Cleardent for over 15years and it is very user friendly but the best is the support staff, I use it to the extreme. I call for assistance and love the call back program. I also email my favorite support members and get a response with in a timely fashion.

Nachteile

There are features that I would love to use but financially our office is not able to access them so if they put the features and increased the support a little so everyone can use them eg texting etc

Vorteile

Very colourful and like how graphic it is, (dentrix is to bland) very easy to use and I like that a couple suggestions I have made for the program have been added in the updates

Nachteile

when you remove secondary ins to remove primary and then put secondary so you can send a claim, all the fees constantly change. It'd be nice what you put in for primary/secondary stays the same so if a tx plan is added and you need to pre-d it but another part of the plan is already assessed it'd be great if the fees never changed.

Vorteile

Charting dental work drew me in until I used it.

Nachteile

Charting: The graphics on it are not accurate to what was done on the tooth. For example if I did a buccal restoration the whole buccal surface on the tooth graphic was marked as restored which makes looking at the chart graphic useless to me. Instead I have to read the notes to see what was done.
The software is not Mac compatible (native).

Vorteile

I have used many different software in offices and ClearDent is one of most user friendly out there. They have many great features that other companies are lacking that make the ease of use and navigation terrific.

Nachteile

I feet that if you create a treatment plan for a patient you should be able to make that into a contact for them and either have it waiting or book it from there. It is almost like we have to do the extra step by not having that option.

Vorteile

- Modern Look
- Ease of scheduling appointments
- Many different ways to go about getting into the pts profile/bill the pt out
- Charting is very easy to work with

Nachteile

- Recall List - not user friendly
- Reminder Email system flaws (pts not receiving them on time, them going out at the wrong time)

Vorteile

Very user friendly. The a/r system is above any I have used in the past. Customer service is excellent. They are great at taking suggestions and implementing them.

Nachteile

There really is no aspect of Cleardent that I don't like.

Vorteile

some of the accounting features, easier to deal with partial payments,

Nachteile

notes section, the multiple fields to click, can't read the notes like a piece of paper...have to scroll and click

Vorteile

I like all of the customizable search features when running reports.

Nachteile

You have to click 100 times more to get a task done compared to other softwares