Daxko Operations – Bewertungsseite 2

Vorteile

Intuitive, accessible, and highly applicable.

Nachteile

Needing to search using the individual's last name.

Vorteile

Easy to use and if I get stuck , support services are right there as always for me.

Nachteile

When an unexpected change happens and we do not get notified.

Vorteile

Very easy to use ,have troubleshooting, no problems

Nachteile

not having any issues, with Daxko, I open up every morning.

Vorteile

- Phone Representatives are friendly and transparent when they do not have answers.

- They are at least attempting to have an organization specific report.

Nachteile

- Representatives often do not have a way of assisting and cases aren’t resolved

- “Not for Historical Data”

- No way to track demographic data for activity check in

The list goes on, I just don’t have the characters for it.

Vorteile

I love the fluidity and ease of access on the programs and looking up member info and registrations.

Nachteile

what I would like more is to be able to create a list in the order of date of birth onto a excel sheet

Vorteile

The Ease of use if amazing. I learned this system in a under and hour and have been using it for a few months now with no issues.

Nachteile

Sometimes there are prompts that say something like "Error saving data in system" without giving an actual reason so I'm not sure how to resolve the issue. Its not very often but does happen from time to time.

Vorteile

Is simple and organized once you get used to it.

Nachteile

Some aspects of setting up memberships can be quite complicated

Vorteile

Processes my new participants fairly easily

Nachteile

Have difficulty using some of the rarely needed features. Not always obvious what to do

Vorteile

The ease of learning and using the system.

Nachteile

None. Daxko is very easy to learn and navigate, there are no cons for me.

Vorteile

It runs smoothly and makes the work day easier.

Nachteile

I cannot think of anything that I do not like about the system.

Vorteile

Ease of navigation, member engaging and visually so much better

Nachteile

merges and moves are not instantaneous,

Vorteile

Easy to use and stores the data. I like that you can paste the photo in.

Nachteile

When running the listing of who has already checked in, it would be nice to have a sort option. Prefer to see sorted by newest checkin.
When an update is done, show a small list of changes.

Vorteile

I like that payments and membership profiles are not a hassle. Each screen is simple and easy to read.

Nachteile

I would like an option for quickly undoing the last action made on an account.

Vorteile

Consistency and accuracy of searching power.

Nachteile

Emails amongst other information prohibiting from creating a new account if its tied with an other account irrelevant to the person signing on as a new member. Also an occasional lag on searches.

Vorteile

I like the ease of use and organization!

Nachteile

The only critique would be the password update requirement frequency, it should only be required when breached or requested.

Vorteile

Easy to teach and guide others through each process

Nachteile

Although good in some ways it’s extra sensitive on others overall it works

Vorteile

Easy to learn and teach others. The systems has continuous improvements that really aid in my job performance.

Nachteile

I do not have any cons at this time about my Daxko Operations.

Vorteile

It was prompt and precise with whatever actions needed

Nachteile

It will freeze up and the program will shutdowns

Vorteile

it's easy accessibility to different programs and different parts of the site

Nachteile

sometimes the way you need to go about completing tasks can be confusing with many different steps

Vorteile

i think once you get the hang of it, you find it is actually very simple to use !

Nachteile

there are so many different passwords, logging in! and makes you sign in twice .. what is that

Vorteile

The large variety of tasks able to be done in one system.

Nachteile

The way that the transaction history shows.

Vorteile

Everything I need to do with an existing member is still there. just takes longer to find

Nachteile

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)

Vorteile

Operations is very easy to use and understand. It is pretty straight forward and allows for notes and information to be added to each member.

Nachteile

We should be able to send an email to all the active members in the system through Operations.When doing invoices, we should be able to mark an invoice so it will not be produced each month but leave on the account.

Vorteile

We have had other systems in the past but this one user friendly.

Nachteile

We would love it if we went back to name, date of birth, telephone number etc was all together like before

Vorteile

There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.

Nachteile

Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit)

To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars.

Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.

Vorteile

Like the Title says, Daxko Operations contains our member data and contact info, does our membership dues and program billing, including corporate and 3rd party billing which you can link to individual members. Tracks our childcare data required for State Licensing, tracks our programs, camps, registrations and payments. We run our Fundraising campaigns out of Daxko Operations as well. My favorite feature is actually the people behind the software - customer service and the engineers as they always help when I need it, they listen to features I need and create them. It's like having our own people but at an affordable monthly rate.

Nachteile

There are a few things that are not linked that I think should be linked. Some of these I've contacted customer service and they made it happen.

Vorteile

Daxko Operations has been the only software I have known and used daily for the last two and a half years. It seems to be able to do all of the necessary things you would need (i.e. membership, reports, finance, etc), but it took some getting used to to be able to use efficiently.

Nachteile

The layout of the web page was difficult to navigate. It seemed like certain tasks were hidden under irrelevant tabs. The was difficult to have a efficient work flow when running reports and dealing with finance. It took a long time to figure out where each report was hidden and still have trouble locating certain things on the web page.

Vorteile

Easy to use and to train others to use.

Nachteile

The changes and moving of key features I use daily has slowed us down a lot.

Vorteile

Daxko Operations was installed and in use before I joined the company. I predominantly use the Finance module. It is easy to use and makes reconciling the bank statement each month a breeze. I love the easy reports. I can find a revenue amount on any product we offer for a period of time within seconds.

Nachteile

The last update when looking up members adds steps for me to get to financial transactions.

Vorteile

Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

Nachteile

Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

Vorteile

This software system is easy to use, both on the point of sale and administrative side as well as allowing members to access their accounts. Functionality is ideal. Comparatively speaking, it is the #1 software system I've used in this industry.

Nachteile

I would like to see information capturing when we are registering multiple members in the same program so that we are not having to repeat entering the same information.

Vorteile

By far I value the ease for pulling reports and event/participant data. I rely on the the two functions daily...they make my world go round and when they function properly my day is made.

Nachteile

With the facelift that Daxko Operations just received, finding certain functions has been challenging.

Vorteile

It is very user friendly and easy to teach new employees how to use the Daxko Operations. We rely heavily on part-time employees to enroll memberships and programs and provide customer information. Daxko Operations is easy to teach new employees how to navigate the system.

Nachteile

Finding some of the reports can be time consuming. I'm not sure how to create my own custom reports.

Vorteile

Good membership and program management system. They do well understanding the needs of YMCA's and trying understand how to improve.

Nachteile

Cost, Rigid and lack of integrations. Daxko has a great package of services but they will charge you A LOT of money for each one. Their contracts are very rigid for the non-profit sector and they do not integrate well with other services. We have been told their back-end API is a mess.

Vorteile

I like that is user-friendly. When we have any questions or doubts, it is easy to log in to the help center and find answers. If you are still not satisfied with the answers, we usually email customer service and get a quick response.

Nachteile

Sometimes the information or updates are not done quickly.

Vorteile

easy to use interface. can catch on quickly.

Nachteile

Difficult to customize. Can only do it if Daxko allows it. needs to be updated to the 21 century. interface reminds me of Windows 98. Could use some better standards reports. like who is on hold, how many cancelations are pending or will be canceled at the end of the month.

Vorteile

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

Nachteile

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

Vorteile

The ability to house so much information on a membership information page.

Nachteile

The fact that you cannot fully remove a member from the membership information page when specifically requested.

I realize we don't want to delete membership data but if someone doesn't want a specific person on their account, it shouldn't be too much to move them to another "non member" account.

Vorteile

I enjoy the versatility of the software. We utilize it for both program registration and our membership department. I use it daily and it helps to streamline the process.

Nachteile

Program creation takes a long time. It doesn’t allow for many short cuts, or deleting of a product once you have created it.

Vorteile

Daxko Operations is the software of the future, operating in the now. Fully integrated, Daxko Operations allows our organization to have a complete snapshot of their entire story and journey. Combined with its ease of use, Daxko Operations is the most intuitive software that allows us easily create new accounts, process registrations, and report on our successes and KPIs. The turnaround time to train both our large organization and most importantly our client base was instantaneous, far exceeding our expectations. As a key member of our senior leadership team, I cannot be more appreciative of the usefulness of this software allowing us to take our membership experience to the next level it is today.

Nachteile

I can proudly and confidently say that there is nothing we like least or dislike about the software.

Vorteile

The ease of membership sales and changes. It is great being able to track staff usages through the event log. The recently updated Corporate Membership invoicing was a great update, literally saved me hours of time per month.

Nachteile

The child care package can be very cumbersome when you need to change an enrollment for a child. When granting permission, sometime is not clear exact what those permission are.

Vorteile

Daxko has many different features that allow users and administrators to access different information about guests, track attendance trends, and provide accurate member/guest retention data.

Nachteile

Daxko can often be difficult to use, depending on what you're searching for. Sometimes, there are specific actions you must take when using the software that could be made easier with a few simple coding changes.

Vorteile

I do like the ease of training new employees. I think it is a fluid design.

Nachteile

More payment options for draft days. The 1st and the 15th are the only current options

Vorteile

I I like the fact that not group ex and Daxko are linked in together so it is easier to find what our members need

Nachteile

The constant Changing of the Software. We never get told we just hop on and there is something new to learn

Vorteile

Internet based so I can access the software easily from anywhere, on any device. That is so helpful when dealing with part-time and seasonal employees that need help while I am out of the office. I was able to easily take a 3-month maternity leave and keep up with work from home on my own terms. The staff seem to really care about their company.

Nachteile

I have not had any complaints with customer service but my surrounding branches have had a very difficult time getting good assistance. We pay a significant amount of our budget to Daxko services so excellent troubleshooting should come with the software.

Vorteile

I think that it is easy to use and navigate

Nachteile

I dont like that you can't scan unlimited docs on daxko

Vorteile

Ease of use. Ability to navigate easily between features.

Nachteile

Some of the reporting doesn't work the way I need it to.

Vorteile

Daxko is easy to learn how to use. Also, it's good that access can be given or blocked to different users on an as-needed basis.

Nachteile

I HATE the transaction record. I make a lot of corrections & changes regarding our childcare program & the transaction record can get so long that it's practically impossible to decipher anything. I understand how a record needs to be kept of all changes but simple entry errors should just be discarded instead of being saved & that is not always possible.

Vorteile

Nice database of members, easy to use. Can find anything you want very easily

Nachteile

Emails take a full day to send when clicking on the members email to reach them.

Vorteile

Daxko Operations is an awesome membership/program software that does a fine job with keeping track of accounts and is easily customizable to fit the needs of any non-profit or membership based business. I have been working with Daxko for over 5 years and never had any issues. It runs faster and has less glitches than other membership software I have used in the past at other companies.

Nachteile

I don't have any complaints about Daxko myself. I do have a co-worker in a different department that wishes members could login and pay their balances online and then that be communicated back to her via email when someone makes a payment. I think Daxko Operations may have a feature like this, but we don't currently use it so I'm not sure exactly how it works.