Daxko Operations

Vorteile

It does what we need but it could use some improvements

Nachteile

reporting and search functions they could be less complicated

Vorteile

I think Daxko Operations provides a sleek design that is easy to navigate and understand its features. I like how Operations allows you to restrict access to certain staff members based on their role, and how operations runs seamlessly.

Nachteile

I wish that the phone feature of operations wasn't an additional add-on feature, I feel like it should be included in the original package. I wish that certain reports would go back further than 6 months, and I wish there was a way to save reports to a file on daxko that you could frequently review those reports when you originally pulled them.

Vorteile

I like the way Member search works. It's user friendly

Nachteile

not easy to follow account transactions.

Vorteile

We built a new addition to our YMCA and being able to utilize the check-in feature for the separate entrances has been really nice so we can visualize how many people use each entrance. This will help us keep track of whether we keep that new entrance staffed or if there are times that are busier than others.

Nachteile

I wish it had the ability to automatically change the membership type/charge when kids age up to the next level. For example, a youth to a student or student to adult, etc.

Vorteile

I like how we can utilize Daxko ops for all programs and membership. Very easy to navigate.

Nachteile

Only being able to see membership scans for the past 18 months.

Vorteile

How easy is it to access. I think when I was getting trained, I was able to easily pick it up and I really liked that.

Nachteile

There's nothing I dislike. I have never had problems with Daxko and I am so glad it is so easy to use.

Vorteile

Daxko is easy to learn and overall user friendly. I was able to learn fast and everything is very clearly laid out so even if I'm not 100% sure I can easily find my way around to the function I am looking for.

Nachteile

Deleting or merging members can be challenging if we accidentaly duplicate or need to remove but, it doesn't happen often.

Vorteile

Easiness of finding out information and programs within the site.

Nachteile

It would be nice to have more integrated capabilities when it comes to things like our app and other devices.

Vorteile

Ease of use; ability to search multiple ways for members/guests

Nachteile

Too many clicks to make/receive payments, member photos could be larger

Vorteile

I like the ease of learning how to use all the functions of operation that daxko has to offer.

Nachteile

I like daxko for all it offers , only complant is not getting enough training to learn more ways to do work efficiantly

Vorteile

Ease of use. Does multiple things for the business that help us keep control or our memberships, programs and finances. They listen and take requests for changes and upgrades.

Nachteile

Sometimes takes a while to get an answers from customer service. Added services can cost you extra monthly like Daxko Engage, etc.

Vorteile

Daxko is a powerful tool for gathering information and keeping track of relationships with members over time.

Nachteile

I would like to see a more robust search function. Keywords, hashtags, advanced search abilities that can drill deeper than what is currently available.

Vorteile

Once you learn , the program is very easy to navigate

Nachteile

when someone is sent to R&D , they can still find a way to rejoin the Y.

Vorteile

I frequently use the History of visits & Event log for actions taken by other staff.

Nachteile

Some function or data is more difficult to locate without assistance.

Vorteile

i never have an issue with Daxko and that is a great thing. Confidence

Nachteile

Sorry no cons for me! There nothing to complain about. Now knock on wood the server is down and we must write everything and every member on paper

Vorteile

Easy to use!!! I love that you can easily enroll children, make payments

Nachteile

None!!!! Daxko is easily the best tool for any childcare organization

Vorteile

easy to use. overall a great experience. wooo

Nachteile

nothing. no complaints and easy to use. thumbs up

Vorteile

Has become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up.

Nachteile

Limited edit rights after posting a transaction.

Vorteile

Functionality and ease of use for program registrations.

Nachteile

Reports are not easy to pull, standard reports should be available and easy to customize. Ops lacks the functionality needed for licensed childcare requirements in the child care tab.

Vorteile

Easy to understand, easy to use and maneuver

Nachteile

The UI i just looks outdated. maybe like add more customizable features

Vorteile

It is very useful and easy to use when you are first learning the ropes.

Nachteile

I don't think there is anything in particular that I don't like about Daxko.

Vorteile

everything is cut and dry and easy to follow

Nachteile

step by step procedures instead of one scroll-down window to register

Vorteile

I like that you can easily see the appointments for the day.

Nachteile

One thing that is confusing from the YMCA standpoint is that there are multiple reservations an area can have and I wish that there was a box you could check for area reservations if you specifically wanted to see that.

Vorteile

Ease of use was the most important feature offered.

Nachteile

Payment malfunctions were very inconvenient.

Vorteile

User friendly, easy to understand, like the interface

Nachteile

minor issues with bugs and updating classes

Vorteile

The ease of use, allowing to view areas where the members are able to be searched, appointments to be viewed and completed and to see who is in the branch or not.

Nachteile

The long animations when a member is first signing in, some things can be a bit hard to find but most is easy.

Vorteile

Like the photo area that is nice to put a decent photo to the information. Like the rows photos and being able to look back quickly for members to get information. When signing up members for an event (like swim lanes) you can click on all available to see where there is an open event. Like that the sign in area sings happy birthday to members. Also I like our check in area where you can see an enlarged photo of the member and any reservations they may have that day.

Nachteile

Would like the system to stay open longer. If you are not actively using the files it signs you out for security and you have to log in again. Also do not like having to change your password so often. Once every year would be ok. Don't like having to put youth members in without a adult's information. This is a pain.

Vorteile

I enjoy how easy it is to find the information I need. Daxko is easy to navigate and learn, but it's also simple to search information in the database.

Nachteile

The only thing I wish was better is on my end; I wish the site loaded faster.

Vorteile

Daxko Operations is a very intuitive system when it comes to member management. The member profiles are arranged well and information is where it makes sense to be. I appreciate the updates - constant improvement - and the knowledge articles when I am trying to figure something new out or how to make something happen.

Nachteile

The program setup and registration could be improved - most troubleshooting calls I get from our members is help getting into their online accounts and getting registered. While I understand it well, I frequently find myself explaining the process, which can be lengthy, to new members or community.

Vorteile

I love the ease of use with the entire system, it is very user friendly and any time i have needed help Customer Service has been top notch every single time

Nachteile

there are a few glitches here and there but that is normal with any system. some things could be a little more user friendly

Vorteile

The ease of being able to pull reports with adjusting data and exporting to excel files

Nachteile

That would most likely be dependant on my user settings and my access to all options in Daxko

Vorteile

It provides up to the moment information, so you know where your membership and program enrollment stands 24/7. Its web based so you can access it anywhere and it functions like MS Office, which is what I grew up on.

Nachteile

The product is a little bit more expensive that I would prefer.

Vorteile

I like the ease of navigating through Daxko Operations. Once learning the program, the ease of navigating the site makes my job so much easier when it comes to doing what I need to get done.

Nachteile

Initially, learning where each action that I needed to take was difficult, but after learning the system with repetition, it made it much easier to complete the tasks.

Vorteile

Holds lots of info at your fingertips, can be accessed from my desktop, off site on my laptop, or from my phone while I'm everywhere

Nachteile

Sometimes it has too many clicks to get to where you need to be, also going "back" takes you all the way out sometimes... like while printing info sheets for kids in After SChool

Vorteile

98% of the time Daxko works great for what we need here at the YMCA.
We can do Memberships, Maintenance, Hold forms, Cancel forms, etc.

Nachteile

Occasionally you will run into a quirk in the system when trying to do a draft
maintenance or on an odd membership .

Vorteile

Help with communication as we cxan see notes that were left and know how to handle any issues

Nachteile

As long as its used properly there is no issues other than when maintenance is being done .

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Vorteile

Daxko is very user-friendly and very responsive

Nachteile

I can't think of anything that I don't like about Daxko

Vorteile

I love how easy it is to find a member and the new sub-roster function.

Nachteile

I would like to see a function that allows you to remove old state contracts and adjust billing without having to un-enroll and re-register the child.

Vorteile

I like the ease of use of this product. It is far easier than our previous product.

Nachteile

There are still bugs to be worked out. For example: when a member's card is declined, the account should be frozen, instead of continuing to charge month after month before being settled. I also find accounts that are system terminated for no apparent reason. Usually associated with an insurance-paid account.

Vorteile

Ease of use; constant updates; continual training, proficient financial guidance

Nachteile

need for ability to quantities with unit entry as in sale of multiple items under person (not fast fee) or listing. Example: 10 costumes purchased by [sensitive content hidden] @ $10 each under Dance/dance Costume =$100

Vorteile

The relatively fast response to the needs of our organization and clear communication about upcoming changes.

Nachteile

Getting rosters for events is a little tricky and I wish there was a photo roster of past member access logs. This would help when trying to identify a guest by appearance in the event of an incident where they have not or cannot give their own name

Vorteile

Once it is set up the program is very easy to use and train others into using

Nachteile

Some of the format that the recodes are kept in could be made to be a little more user friendly.

Vorteile

User friendly and I feel like Daxko is constantly making updates only improving the program.

Nachteile

I like most everything and the fact that they keep updating it and making it more user friendly!

Vorteile

It is very easy to understand. As someone who trains new hires for our front desk with Daxko, though there is a lot of information. It is very easy to train them and makes it easier for them to retain the information.

Nachteile

I wouldn't say that I had any real negative experiences with Daxko. Any troubles that I had were resolved in a timely matter.

Vorteile

I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.

Nachteile

I have worked with Daxko now for over 20 years - - customer service is lacking.

Vorteile

combined aspects of CRM and POS allowing for versatile business applications

Nachteile

some processes need to be streamlined in changing process dates for membership dependent on situation requires multiple screens to make basic changes.

Vorteile

We love being able to keep track of Client Personal Training Packages and Redemptions! The ease of making appointments and changing them if need be.

Nachteile

When you redeem sessions, I don't know where the notes go after we type them.

Vorteile

Daxko Operations is very easy to use. The help feature is great when you do not know how to do things.

Nachteile

The cash management system can be confusing.

Vorteile

I started working the front desk at my childcare job about a month and half ago, and let me tell you this website was so easy to pick up on and learn! I had about an hour of training for 2 days total and was ready to start working by the third day! This websites layout is a work of wonders and is so easy to navigate through with little trouble.

Nachteile

I have no complaints, this website is really a big help when it comes to payments, memberships, registration, etc.!

Vorteile

I like how easy it is to use. And when there is an issue, it is resolved really quick.

Nachteile

I cant really think of anything. Daxko is pretty user friendly.