ChurnZero
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- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Optimize your CSM team with ease!
We had the need to make our CSMs more efficient. With the high number of accounts each is set to manage, we needed a way to automate as much as we could and have a way to serve up the information rather than spend time researching it all. ChurnZero made that possible. From the initial sales process, through implementation and now in production, the ChurnZero team continues to be phenomenal to work with.
Vorteile
ChurnZero is very easy to use. The automation of tasks, emails, etc that make the proactive aspect of the CSM role so valuable are the most beneficial parts of the tool.
Being able to segment customers and determine targets makes sifting through data a thing of the past.
Nachteile
I like this feature, but I think it could use some enhancements. Currently only able to add certain segments to command center for quick look. And perhaps opening up the ability to make more changes to the opp data coming from SFDC - not a deal breaker, but would love to be able to live in just ChurnZero for all updates.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Good platform, some integration issues
Prior we were only using Salesforce for CSM management so this platform helped a lot but there are some shortcomings.
Vorteile
Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.
Nachteile
The integration with Salesforce is not designed well- its pretty basic, if you have a more complicated SF setup it may not integrate well. Example- it does not integrate with custom objects, we use a custom Task/Event object for activities rather than the out of the box one and churner activities will not sync with out custom object.
- Branche: Telekommunikation
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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It helps us understand what our customers think of our product
Vorteile
It helps me to track my users and how they are feeling about our products. It's very important for us because it helping us to reduce churn
Nachteile
It's not very easy to use, not intuitive, it took me a lot to learn how to use it and get the best of it
