EngageBay CRM

Vorteile

Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.

Nachteile

The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.

Vorteile

The supposed all-in-one capability (although there are hidden fees, and it’s not compatible with critical widely used software), the capability for social media management, a bot builder, and the email marketing system.

Nachteile

You have to pay separately for website tracking, which wasn’t disclosed when I spent more than $2k purchasing the software. This is a major issue for my business and budget for the upfront expense, which is supposed to be an affordable alternative to HubSpot. The clunky user interface also leaves much to be desired. I have buyer’s remorse. There is also no integration with Outlook unless you use the web version, which is a big deal considering how prevalent Outlook is used in business.

Vorteile

To be very honest i have used this service twice only in free trial the functionality is good for sending email and they also provide accurate result but while investigating the email i came to know that they are using mailgun service for sending emails.

Nachteile

The service provider they are using earlier it was very useful for bulk email marketing but now a days they are worst cause they do not change the IPs regularly which necessary to compit in the email marketing today and the same thing facing by engage bay, other wise the software is good for sending emails

Vorteile

I loved how easy the setup was. Amaizing service for answering your questions.

Nachteile

Limited on some customization.

Vorteile

Good amount of features are present on the platform.

Nachteile

There is a learning curve when you first get onboarded

Vorteile

I was able to find suitable prospects and get quality leads

Nachteile

The dashboard is slightly complicated and some features aren't advertised as they are through Google Search Ads

Vorteile

that it allows you to do email marketing.

Nachteile

it wasnt good enough for me to use it as much.

Vorteile

The contacts page is very good. The information is easy to enter, filter and search. Overall I'm very pleased with this section of Engagebay. Also, the social suite is great, we use it to post to various sites on a regular basis and it's easy to use.

Nachteile

The call log page, because we don't make the calls through Engagebay, is very limited. It shows very little data and you can't sort or filter it at all. Disappointing.
Also, the reports are very basic, you get some pretty graphs but you can't drill into the information for more details at all. So its usefulness is limited.

Vorteile

Simple easy to use, lot of features very good, like email automation, web tracking, email broadcasts.

Nachteile

Under development product, continuous upgrades and features makes final product glitch sometimes.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu EngageBay CRM

Vorteile

Definitely cheaper than HubSpot, which it closely mimics in some ways. Certainly easy to buy.

Landing pages were easy to build and some elements of EB make it feel like it's a great alternative to HubSpot.

Nachteile

Where do I start? I have used HubSpot, Marketo, Keap, Drip, Klayvio, Pardot and more. This platform really is poor in many ways.

- Learning curve for those who haven't used a marketing automation tool before will be very steep
- Can't use visual block builders when building emails in a workflow
- Can't remove 'Sent by Engagebay' in your emails unless you pay $4 per 1000 emails. I'm not kidding. And that's ON TOP of your subscription by the way.
- Can't easily use if/then logic in workflow
- Whilst we're on workflows, what's the difference between a workflow and an automation?
- Adding new steps to an established workflow is very difficult
- Feels clunky and a poor maps version of HubSpot
- Very limited support and documentation online; if you can't figure out how to do something GOOD LUCK!

Vorteile

The customer service is very good whenever there is a problem you can write in the chat and you will be helped.

Nachteile

Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu EngageBay CRM

Vorteile

The price of this product is what is appealing, some aspects are easy to use but there are some that are frustrating.

Nachteile

When building landing pages you have to manually optimize the pages for mobile, whereas many other tools implement the mobile optimization automatically.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu EngageBay CRM

Vorteile

Simplicity of the product and easy to use but could be better.

Nachteile

Look and feel, email marketing less advanced than others, several issues getting things to work

In Betracht gezogene Alternativen

Vorteile

Was able to create condition and automate my emailing.

Nachteile

Better if we could have a customized report export option.

Vorteile

The customer service is spot on. If you need help, you send a message in the chat and they get back very quickly, with the answers to your problem. If they don´t have the information or they don´t have something that you are looking for they are straightfoward and let you know.

Nachteile

I wish there were better ways to track touches to prospects. You can make tags and filters, but there´s no ¨pretty & organized¨ platform in the software that allows you to keep track and view what you have done or need to do (followups) etc.

Vorteile

UI is easy to navigate. Automation works well. Easy integration with other software.

Nachteile

There should be a search bar in the contact list page. More custom field should be added to the automation flow. I have some contacts which name has special symbols, but when they are imported, EngageBay doesn't display the name correctly. This may affect the email recevier names when I send out an email broadcast.

Vorteile

Having a package of company management tools in one place. And, of course, having pretty valuable features in the free version.

Nachteile

The appointment system, which is pretty helpful for me, can be really better.
And I suggest adding an automated break time to be set for every booking slot, which is not available right now.

Vorteile

I have just started using it, but so far it seems to be intuitive and user friendly.

Nachteile

Too soon to tell as I am just getting into the system and working my way around.

Vorteile

The suite of tools is good and the fact it is integrated with many tools in one was helpful. It did however have issues.

Nachteile

I could not upload videos that I needed for my landing pages. They said they were fixing that but asked for my money back as their customer service could not help and would not accommodate a discount for the issue. It made no sense that they rather lose a customer totally than provide a discount so that to me suggested bad business and support in the future.

Vorteile

CRM AND THE WAY I CAN ORGANIZE IT through filters and stuff, and the milestones

Nachteile

A/B TEST does not give the possibility to do it properly (I have to start again every time)