Jane – Bewertungsseite 8

Hi Mylinh,

Thanks so much for the review and the kind words about Jane's support team. You're so lovely!

Our goal is always that you would feel like joining Jane isn't only about access to a software platform, but also to a group of people who are your cheerleaders as you navigate owing and running a practice.

We just added 4 new support staff to that group (and 6 more are coming in the next few months!) so I'm looking forward to introducing you to some new friendly faces (voices?) soon.

And I would love to hear more about the payment solution you're working with! Jane doesn't have a partnership with Wells Fargo, although I agree that the payment processing world is well known for confusing reporting and fees.

Jane does have our own integrated payments (Jane Payments) which allows you to take payments right in Jane. If you want more info about that just let us know!

We're so glad you're part of the Jane Community Mylinh.

Alison - Co-Founder

Hi Shannon,

Happy Friday and thank you so much for the stars!

I enjoyed reading the wonderful comments you made about the pros of Jane.

It sounds like you'd like to use Jane to invoice a private company or business, is that right? You're correct in saying that Jane is currently set up to invoice "patients" specifically, but that said, I'd really like to hear more about your needs here. I've seen this done before by creating a product or appointment invoice. I hope you'll reach out to our support team to chat further about it!

Hope you have a great day and thanks again for the kind review :)

Maddie
On Behalf of Jane

Hi Judy,

Thank you for taking the time to write this review.

I'm hearing that you've been taking advantage of some of Jane's features including insurance and payments. So great!

If you haven't seen it already, you can actually use our handy magnifying glass tool to search for open appointments. More on that here: https://jane.app/guide/online-booking/online-booking-checking-what-is-offered-using-the-magnifying-glass

I'll also link a guide that shows how to book breaks based on date and time: https://jane.app/guide/schedule/breaks-personal-time-and-holidays

I'd love to hear more about how you'd like to customize views of your schedule. I hope you'll reach out to our support team, so we can help you get set up in the way that works best for your practice.

Have a wonderful weekend.

Maddie
On Behalf of Jane

Hi Steven,

Thanks for your review and all the stars! I'm thrilled to hear that Jane has helped you to grow your practice.

Have you seen Smart Options for charting? You can use this chart part to create a quick and easy narrative with only a few simple steps, similar to the macros you're referring to.

If you haven't seen it already, I highly recommend this blog post (specifically the Charting Highlights with Alex video): https://jane.app/blog/charting-tips-from-jane-s-chiropractic-community

You will see how you can use Smart Options to build out a SOAP note. If you have any questions on that don't hesitate to reach out to our support team, or respond back here :)

Have an awesome weekend.

Maddie
On Behalf of Jane

Hi Nicole,

Well this wins for my favourite Con - ha! Thanks for the stars and the love - you've brought me joy today, so appreciate that you took the time to share your experience.

YOU get ALL the stars this morning as a wonderful part of Jane's story.

Appreciate you Nicole.

Ali - Co-Founder

Hi Michelle,

Welcome to Jane! And thanks for the review :)

If you haven't already, I hope you'll add your vote to our public customer feedback site for Appointment Confirmation in SMS/ Email Reminders. I will include that link here: https://janeapp.canny.io/feature-requests/p/appointment-confirmation-in-sms-email-reminders

Plus, the feature request for Family/Shared Packages. I will include that link here: https://janeapp.canny.io/feature-requests/p/family-shared-packages

Your feedback is so valuable to us plus, this way you can stay up to date with the status of these two features.

We're so happy you made the switch to Jane, Michelle. Please don't hesitate to reach out to our support team should you have any questions along the way.

Maddie
On Behalf of Jane

Hi Meg,

Appreciate you taking the time to share your thoughts with us. I love that you call it a "Jane Experience" - that's just such a wonderful way of phrasing your time with Jane.

I'm excited to be working with our team to continue to refine this experience for those practicing in the Mental Wellness space so I hope we have some changes in the works that will be helpful to your practice and your clients.

And I agree with you - we do have some work to do on iPad responsiveness. That's also on our list :)

Feel free to keep us in the loop wherever you think Jane could be better - we do love hearing it.

Have a wonderful week Meg!

Alison - Co-Founder

Good Morning Sherri,

What a wonderful way to start our day - reading your lovely review.

I'm so glad to hear that your move from paper to electronic note taking haas been a successful one. It's a hurdle that can seem daunting for many - so well done!

And it's so great to hear that the video sessions are working well for you. That's really music to my ears as we're continuing to work non-stop on improving the compatibility across different types of device and browsers.

Look at you - transitioning your praactice from paper/in-person to completely online in just 2 months. That's an impressive amount of change in a short amount of time - well done Sherri!

I'm not sure if you've seen the info about subscribing to your Google Calendar - it is only one way but you can have your appointments synched. See more here: https://jane.app/guide/staff-profiles/subscribing-to-your-calendar-for-staff

Have a lovely Tuesday!

Alison - Co-Founder

Hi Mike,

Thanks for your review and welcome to the Jane community - it's so great to have you here!

While we try to make Jane as user-friendly as possible, I know that switching over to new software can be overwhelming. We're always looking for new ways to enhance onboarding and help you get Jane set up and tailored to the way you run your practice.

It sounds like you referenced Jane's guide, setup videos, and support resources. Were you aware that we offer a free dedicated 1:1 New Account Setup call to help you get up and running? You can book that at seejanerun.janeapp.com if you're interested.

All that said, I work on the onboarding product team here at Jane and I would love to hear more about your experience setting up. If you think you'd have some time to chat further please reach out to our Support team and let them know and I will reach out to schedule a call :)

Have an awesome week, Mike. Hope to hear from you again soon.

Maddie
On Behalf of Jane

Hi Andrea,

Thanks for the review - you write the best cons... :)

Your words mean a lot to us and I hope you will continue to reach out to our staff should questions come up along your Jane journey.

We are thankful for you!

Maddie
On Behalf of Jane

Hi there,

Thank you for taking the time to write this review of Jane.

I'm so glad to hear that you're using many of Jane's features from scheduling, to charting and Telehealth!

I'd love to hear more about how we could make Jane easier to navigate. Your feedback is really valuable, so please don't hesitate to get in touch with our support team :)

Hope you have a wonderful holiday season.

Maddie
On Behalf of Jane

Hi Monika,

Thanks for the feedback about your experience with Jane. I looked up your emails with our team to see what degree of online booking customization you were looking for (beyond adding logo, selecting colours, adding a background image and updating language - I think you already know about all of those options).

I just found the feedback you provided and love some of the suggestions. We talk a lot internally about how Jane is never "done". We will always be working with Jane on self-improvement - usually in iterations of each feature. So this feedback is super helpful thank you!

And glad you're enjoying the return visit reminders and the degree to which you can customize Jane! In case you missed any of it this guide might be helpful: https://jane.app/guide/notifications-reminders/customizing-jane

Thanks again for the review and for being part of the Jane Community!

Hi Ben,

Thanks so much for taking the time to review your experience with Jane.

We take these reviews to heart, and always appreciate both how Jane is helping and how Jane could be better!

For the calendar - is your wife booking on your third party calendar or on the Jane schedule?

Jane does have integrations with third party calendars where you can subscribe to have either just your shifts, or your appointments (with only patient initials) linked to your personal outside calendar.

It's not, however a 2 way synch, but she could also have a log in to your Jane calendar and she could pop a break in your day where she's booked you in for something during work hours? Just an idea and if you want to learn more you can go here: https://jane.app/guide/staff-profiles/subscribing-to-your-calendar-for-staff

I hope that's helpful! And we're so glad to hear that Jane is "making life easier". That is the best compliment Jane could hope for.

Alison - Co-Founder

Hi Yakun,

It looks like you've spent over two years with Jane - we're lucky to have you!

If you haven't seen it already, you can always see our independently monitored status page here: status.janeapp.com

Otherwise, there are a couple of other things we recommend if you're experiencing a slowdown. I hope you will reach out to our support team so we can help you troubleshoot as soon as possible.

Ah, if you hover over an appointment, break, or shift in the schedule and then click the resize button that appears at the bottom right you can drag and drop to adjust the appointment time (shorter or longer). Let us know if we can give you a hand with this :)

Thanks so much for the review and willingness to recommend Jane.

Have an awesome day!

Maddie
On Behalf of Jane

Oh Annie - thanks for the kind words! I'm going to share them with the whole team. Our all in-house dev team will appreciate the "ease of use and sleek design" part for sure ;).

And working with people like you actually helps all of us enjoy OUR jobs. I love the "my Jane team". You got it - Jane comes with not just the online tool, but a team of cheerleaders here to help you succeed. :)

Have a wonderful day and thanks again for your kind review.

Alison - Co-Founder

Hi Elisabeth,
Thank you for your review and all of those stars. I am so glad to hear you have been having a positive experience with Jane and our Support team :)
If you haven't done so already, we do have an existing Feature Request on our public feedback forum for Staff to use a Preferred Name which can be found here https://janeapp.canny.io/admin/feedback/feature-requests/p/staff-preferred-name-vs-billing-name?boards=feature-requests&search=staff%2520pref
I hope you will take a peek and add a vote or comment as your feedback is so valuable to us plus, this way you can stay up to date with the status!
We're so happy you chose Jane. Please don't hesitate to reach out to our support team should you have any questions along the way.

-Kim on Behalf of Jane

Hi Sue,

We think YOU are brilliant! Thanks for taking the time to write.

I know our team works hard to help out in all ways. If we don't know the answer right away, we will follow up with a solution that works best for you and the way your clinic operates!

Thanks for being a member of the Jane community. You are appreciated :)

Maddie
On Behalf of Jane

Hi Isabelle,

Thank you so much for taking the time to write us this review!

I hear that you're really enjoying Jane's features, appearance, and overall functionality as a multi-disciplinary practice. This is so encouraging to hear and I know our in-house development team will surely appreciate the kind sentiment :)

We're certainly happy to have you on board. Don't hesitate to reach out to us should you have any questions along the way.

Have a wonderful Tuesday!

Maddie
On Behalf of Jane

Hi Irene,

What a lovely review you've written! And I think all the Thanks here goes to you actually!

I'm so glad to hear you've been adding your voice to the feature request list. And it's also so great to hear that you had a smooth transition over to Jane.

I love hearing how Jane could be more helpful to your practice - eligibility checks and authorizations are on our radar for sure. A notification for when an authorization is expiring is on the feature request list and I see you've already added your vote, which is perfect.

We've got a few new things being launched in the next few weeks, including some refreshed insurance workflows, I hope they are helpful to you in the meantime.

Thanks again for sharing!

Alison - Co-Founder

Hi Robyn,

I love your review title. We are so happy that you are happy!

We truly value support here at Jane and really appreciate you sharing your positive experience with us. I hope you'll continue to rely on the team as you learn Jane :)

Thank you for inviting Jane to be a part of your story. We're so thankful to work with you!

Maddie
On Behalf of Jane

Hi Margarita,

Thanks so much for taking the time to leave us some notes on your experience with Jane.

Love that you're finding Jane user friendly and helpful on any device!

And we built Jane to manage multiple locations (with online booking by location, reporting and pricing by location, and the ability to share a patient list and client log ins across locations too!). You can also report by practitioner, whether they work at a single or multiple locations. Have you ever used the "Shift+L" key to toggle quickly between your location's main schedule?

I 'd love to hear more about where you're struggling to divide your clients by locations and maybe we have some tips to help! I looked through our emails here but didn't see any specific questions from you, but perhaps I've missed it... We'll follow up via email now.

Thanks for helping Jane with this feedback. We're always looking to improve :)

Hi Robin!

Thanks for the lovely review and for choosing Jane! Your comment regarding excellent customer service made me smile.

Our support team is here for you and I hope you will continue to reach out as you settle in. It's so great to have you here :)

Maddie
On Behalf of Jane

Hi Darya,

So appreciate your review! I love that you like that Jane has everything in one place for you - and I hear you on the difficulties around remembering usernames and passwords.

While it's important to balance the fact that Jane pairs people's appointments with their medical data, and that online booking connects to a bigger picture, I also appreciate that everyone's level of comfort with technology is different.

We'll keep working on how we can make the booking experience even smoother.

Have a lovely afternoon!

Alison - Co-Founder

Hi Wendy,

Thanks for this lovely review of Jane!

So glad you've been working with Jane's online appointments and were able to get up and running quickly...

And I agree that getting to know a new software can be a big challenge - I'm happy to hear you enjoyed getting to know Jane.

We're always looking to make the set up period more enjoyable, and my ultimate dream would be that the set up is more like a video game tutorial, where you don't even realize you're learning!

I hope you're having a lovely week Wendy, and as always feel free to reach out to the team if there's anything you're curious about or other questions pop up.

Alison - Co-Founder
on behalf of Jane

Hi Shyla,

Thank you so much for your kind words! Reading that you find Jane to be user and patient-friendly brings a smile to my face :)

Oh, and don't worry - everyone goes through a learning curve when starting with new software. It sounds like you're doing a wonderful job. Make sure you lean on our team when any questions come up for you!

Thanks for choosing Jane, Shyla.

Maddie
On Behalf of Jane

Hi Tygue,

Thanks for the review! We're happy you found Jane too :)

It's great to hear you describe Jane as simple yet "endlessly customizable."

If you have any questions about customization in the future I hope you'll continue to lean on our support team. We enjoy talking to you!

Have a great week.

Maddie
On Behalf of Jane

Hi Brittany,

Thank you for taking the time to complete this review and share your thoughts! It made me really happy to see "easy to learn" listed as one of your pros :)

I'd love to hear a bit more about the improvements you've come across that could be made to charting. Feel free to respond to this message - or there's always the "Feature Requests" area found in the drop-down under your name at the top right corner of your Jane account.

Thanks again Brittany and have an awesome week. Hope to talk again soon!

Maddie
On Behalf of Jane

Hi Valerie,

Thank you for sharing your experience with Jane :)

Excellent customer service and ease of use are comments we sure do enjoy hearing.

I'd love to learn more about how you think billing at Jane might be improved. I hope you'll post your feedback on our public customer site here: https://janeapp.canny.io/

I hope you have a wonderful weekend!

Maddie
On Behalf of Jane

Hi April,

Thank you for the review!

From your comments, I'm hearing that you have found Jane "easy to use" including importing your data and training employees.

I'm sorry to hear that some of Jane's billing features have not been helpful so far. We are always looking for new ways to improve Jane and we'd love to hear about how we might make billing more suitable to your practice. Please feel don't hesitate to reach back out here if you'd like to chat further :)

Maddie
On Behalf of Jane

Hi Rasha,

Thank you for your review and the stars :)

Please do reach out to our support team about the slow load that you're experiencing so we can take a look and help you troubleshoot.

Hope to talk to you very soon!

Maddie
On Behalf of Jane

Hi Beth,

Love your Title! Chief Cook and Bottle Washer... yeah especially these days with everyone at home!

Thanks for this kind review of Jane - and clearly it's YOU that's the rockstar

I'm so glad you're getting to know Jane better as the days go by.

We're continuing to work on re-tooling reports for bookkeepers. In fact, our reporting team has this exact improvement as one of their 3 goals for the next few months: "Delight Bookkeepers and Accountants"

Stay tuned for improvements there :)

Alison- Co-Founder

Hi Anne, Thanks for taking the time to share your experience. We appreciate hearing your feedback when it comes to calendar integrations with Samsung, and I am sorry that it has been a frustrating experience. We want you to love Jane, and we want Jane to be helpful to you, but that doesn't seem to be your experience right now. Our team is here to help you whenever it is convenient for you, and we would be more than happy to find ways to improve your experience and earn some of those stars.
I did also want to share that we do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about the Samsung Calendar when you have a moment: https://janeapp.canny.io/feature-requests/p/ability-to-subscribe-to-samsung-calendar
Hope you have a great week!
-Kim on Behalf of Jane

Hi Dr. Chelsie,

I'm so glad you're enjoying working with Jane!

I hope you had a chance to check out our last webinar that covered our advanced "Smart Charting" features. If you enjoy customizing your chart notes you might like learning about these new features that help make charting even more unique to your workflows.

You can find it here if you missed it: https://vimeo.com/479381194

It really does go over the most advanced features of Jane's charting, but if you're adventurous there's some great tips in there!

Thanks for taking the time to share some of your experience here with us at Jane and with those that might be considering Jane for their practices.

I appreciate you!

Ali - Co-Founder

Hi Jill,

Thank you for the lovely review. I know that these words mean a lot to our support team!

I hope that you continue to find Jane to be a helpful "co-worker" as you manage your solo practice :)

We're lucky to have you, Jill. Reach out anytime!

Maddie
On Behalf of Jane

Welcome to Jane Lindsey,

I love hearing "New to Jane" and "ease of use" at the same time.

I think the ability to create "files" under a file category is an excellent idea. I hope you will add your vote to the existing request on our public customer feedback site if you haven't already: https://janeapp.canny.io/feature-requests/p/files-organization

In the meantime, we'll keep working on those last two stars :)

Thanks for choosing Jane, we're so happy to have you!

Maddie
On Behalf of Jane

Hi Alison,

Thanks for this lovely review - I know there's a lot going on for you right now, so appreciate that you took some time to share your words (and stars) with Jane!

"There is nothing I don't love about Jane". Wow.

Such a kind review and we'll keep working hard to make sure that remains a true statement.

There is nothing we don't love about working with you too!

Thinking about you and all of our small business community members right now (well, always really, but especially right now).

Have a lovely Monday,

Alison - Co-Founder

Kyle, what a title!

Thanks so much for sharing your experience! :)

I'm only allowed 255 characters here so I'll just say I appreciate you and I'm glad you're a part of Jane's Community....

Alison -Co-Founder

Hi Dr. G,

Thanks for taking the time to write this review!

I hear you about the steps needed to change the DOC/DOI in Jane. It is currently best to edit the insurance policy before billing claims to make sure the right DOI is there, or perhaps you could or create a separate policy to manage your client's new injury.

I found a feature request here, so please feel free to add your vote or create a new request: https://janeapp.canny.io/feature-requests/p/doi-date-of-incident-injury-box-14

We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star.

Thanks again and have a great week :)

Maddie
On Behalf of Jane

Hi Krista,

Love your review title :)

I am super excited to tell you that Secure Messaging is in progress! If you haven't done so already, make sure you add your vote to this thread on our public customer feedback site to stay updated on the project https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane.

Have you enabled patient self-check-in? Jane will let you know when a patient has self-reported their arrival in real-time. Jane will do the same when other staff click to Arrive an appointment too. Please do reach out to support so we can take a look at your account with you and eliminate the need to refresh so much.

Thanks for taking the time to write this review. I hope you have an awesome week!

Maddie
On Behalf of Jane

Hi Pauline,

Thank you for taking the time to review. I think it's great that you find Jane easy to use, but I hear you on the hope for more keyboard response options.

Efficiency is crucial while in a busy clinic atmosphere, so Jane does have a few shortcuts to cut down on mouse clicks.

If you haven't seen it already, I hope you'll take a peek at our guide on Keyboard Shortcuts here: https://jane.app/guide/staff-profiles/keyboard-shortcuts

We'll keep working on how we can introduce more of those handy tools.

Cheers!

Maddie
On Behalf of Jane

Hey Colin,

Thanks for your review and all the stars!

If you head to Settings > Branding you can actually completely customize your primary colour and accent colour, which will be used throughout your public-facing online booking process. You can check out this guide to learn more if you'd like: https://jane.app/guide/online-booking/branding-your-online-booking-page

Don't hesitate to reach out to Jane support should you have any questions :)

Have an awesome weekend.

Maddie
On Behalf of Jane

Hi Gary,

Oh my. Thanks for this review and for taking the time to share your thoughts here on Capterra.

I am so pleased that you are happy to have "hired" Jane and that you're working well together!

"My business is growing, my patients are happy and I'm in full control of my schedule on my laptop or cell" - that's the most amazing sentence!

I'm going to share your words here with the team and I know they'll appreciate them as much as I do.

Alison - Co-Founder

Morning Melanie,

We agree that all those settings can seem unnecessary if you are working as a single practitioner. We're actually looking at making some changes so that those toggles don't appear in your individual staff profile if you're the only one in your account. If you don't work with other practitioners, then you don't really need to tell Jane how you like to run things in 3 places!

If you worked with others, however, the decision making looks a little different. For example, Yes we want our clinic to have online booking , but no our Counsellor doesn't want it , and yes our Acupuncturist does .

I'm going to share your thoughts here with the members of our team that will be working on this for 2021.

Thanks for letting us know about where Jane could be more intuitive for you!

And thanks for all the stars and sharing your thoughts with others thinking about Jane for their practices. You are appreciated!

Alison - Co-Founder

Morning Annie,

I'm loving that you described Jane as "strong!" I often describe Jane as a real powerhouse, so glad to hear that your experience so far has been positive!

We are also hopeful that Jane really feels like a member of your team (and that OUR team at Jane becomes a real support to you) - so pretty much your whole review has made me smile today.

Thanks for sharing Annie. Appreciate you taking the time to tell people a bit about your story so far.

We're so glad you're a part of the Jane Community!

Alison - Co-Founder

Hi Glenda,

Thank you so much for taking the time to write this review and welcome to Jane :)

I'm hearing that you are finding Jane user-friendly (awesome) and that you feel directly supported by our team (even better!).

I am excited to let you know that Jane's Intake Form, Chart Template, and Clinical Survey areas are currently being redesigned! I hear you on the ability to edit all email templates in one area too- this is something that we want to simplify in the future.

Oh, and Jane has an existing feature called Fillable Forms, which might assist with requisitions. This feature will allow you to automatically fill out a PDF file that can be exported and faxed, or uploaded to the patient file area. More on that here if you would like to learn more: https://jane.app/guide/insured-visits/setting-up-a-fillable-pdf-form

Thanks again, Glenda. Please continue to reach out to our Support team if any questions come up.

Maddie
On Behalf of Jane

Hi Dr. Steve,

Well, thanks for the lovely review of Jane.

It's so interesting to me that you chose Jane partially because of the culture and that it seems like a happy place to go :)

I do obsess over two things: Customer Service and Company Culture. Or in other words delighted customers and delighted staff.... So your comments make me feel incredibly proud of that work. Thanks for sharing your experience!

Interestingly these are two things that we weren't totally sure we could scale well. (I'm also appreciating that I just used "scale" in a reply to a Dentist.... hopefully you caught that ).

My co-founder Trevor obsesses over Product (delighted users) so we'll keep working on that too.

I can't tell you how much I appreciate your kind words.

Ali - Co-Founder

Thanks for the kind words Kate! We're so glad that you're part of the Jane community. I'm going to share your words with the team - I know they feel the same way about you... I'm going to give you a 5 star customer review ;)