Jane – Bewertungsseite 6

Hi Farnaz, It's nice to hear from you. Thank you for sharing your experience with us :)
As a Clinic Manager, you are probably spending the most time with Jane out of anyone, so it's fantastic to hear how intuitive Jane has felt and that our team has been helpful to you!
Jane definitely offers a variety of features that can be customized to meet the specific needs of your clinic. If you are ever curious about specific features or learning new ways to improve particular areas please feel free to book those Support Calls. Our team is here to help you along the way, regardless of where you are in your Jane journey.

-Kim on Behalf of Jane

Hi Stacy,

10/10 - thank YOU!

We love support here at Jane and it makes me so happy to hear that you've had a great experience. I fully agree with you that a familiar voice on the other end of the phone makes learning much easier :)

We actually do have a way to record Cancellation Reasons instead of "No Showing." If you haven't seen it already, I hope you will check out our guide here: https://jane.app/guide/schedule/late-cancellations-and-more-detailed-cancellation-reasons

Oh, and here's some more info on how to view Cancelled appointments from the schedule directly: https://jane.app/guide/schedule/cancel-or-remove-an-appointment-from-the-schedule

Thanks again for the review, Stacy. Hope you have an awesome day.

Please reach out to us anytime!

Maddie
On Behalf Jane

Hi Devon,

I love the patriotism! Thanks for your Canadian Support :)

We are just about to implement a new "packages" feature that might be helpful to you! If you missed the summer feature showcase you can see a preview of how they will work: https://vimeo.com/452703248

Just follow the time stamp for packages down in the description of the video.

And I'd love to hear more about the type of auto emails you're looking for - the "Ratings and Reviews" feature (also in that video I linked to above) might be what you're after? Coming soon too!!

I hope you have a lovely week Devon, and thanks for taking the time to tell us a bit about your story with Jane.

Alison - Co-Founder

Hi Brenda,

I love that you've "hired" Jane for your practice! Thanks for sharing your experience here with us.

A nurse turned LMT is a fascinating story and I'm glad to hear that Jane can help you provide great (and well documented!) care to your patients.

I laughed out loud reading your pros. It sounds like it was written by a Jane marketing team! I'm so pleased you've been enjoying working with our team. When I talk about community at Jane it's a big web - Jane the App, Jane our Team, Jane our Customers and even your patients. Like fascia, every layer is interconnected to build out a strong community of people.

I'm glad you're part of Jane's story Brenda.

Keep letting us know how we could do better. We'll never stop trying to delight everyone that meets and works with Jane .

Ali - Co-Founder

Thanks so much for your review Luis - we love to hear your thoughts. :)

I received your review first thing this morning and it was a wonderful way to start this snowy Tuesday here in North Vancouver.

I also own a clinic, and know how much happens every minute in a busy practice, so I'm so thrilled to hear that Jane is working well for you over at Via.

And I'm equally as invested in working with you on figuring out where the UI is giving you some trouble. Would I be able to connect with you about where you're running into clunkiness?

We're refining Jane every single day so I might be able to do something about that for you or we can troubleshoot the workflow with you!

Thanks again for taking the time to leave this kind review. It's so appreciated.

Alison - Co-Founder

Hi Terri,

Thanks so much for all the stars!

This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization.

So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day.

Have a wonderful weekend Terri!

Alison - Co-Founder

Hi Dr. Sullivan,

I love this so much! Thanks for taking the time to leave a lovely review. I'm so glad to see you've been working with Jane for a number of years now and have benefitted from the expertise and work that other Chiros have generously shared through their chart template library.

I also think that's a pretty wonderful part of being part of the Jane Community :)

Text length limits are actually a technology limitation! But I definitely agree that more communication by text would be ideal all throughout Jane. We'll keep working on that.

Have you seen the area of the treatment settings where you can add custom "booking information" unique to that treatment? If you go to settings -- treatment -- and edit you'll find an area called "Booking Information (after booking)" that will populate on your emails.

Have a lovely afternoon Dr. Sullivan and again - appreciate the kind words.

Alison - Co-Founder

Hi Nicole,

Thank you so much for your kind words and generous recommendations.

I just shared your response with the whole team because I know they will all be so appreciative, especially our support team who truly do strive to give those thorough, thoughtful solutions you've described :)

I want to give you all the stars back for being a part of Janes's story!

Have a fantastic weekend.

Maddie
On Behalf of Jane

Hi Michael,

Thanks for the review!

I'm hearing that you consider Jane to be "easy to use." It also sounds like you've been in contact with our support team - that's great to hear :)

I'd love to learn more about your bookkeeping thoughts. You can share ideas directly on our public customer feedback site here: https://janeapp.canny.io/feature-requests Alternatively, you can reach out to the support team directly via phone or email. We really value your input.

Thanks for taking the time, Michael. You are appreciated!

Maddie
On Behalf of Jane

Hi Dr. Shawna,

It's nice to hear from you. Thank you for sharing your experience with us :)

I'm so glad that you're working with many of Jane's features like integrated payments, for example!

I'd love to hear more about how we can improve your charting experience. I'll share a video with you from Allied 2022: Jane Summer School if you're interested in some tips, tricks, and tools we find valuable: https://jane.app/guide/allied-2022-jane-summer-school/from-chart-to-finish-tips-tricks-tools-to-master-charting-in-jane

Oh, and if you have any suggestions for new features that would make Memberships in Jane work better for your practice, we'd love to hear from you on our public customer feature request site: https://janeapp.canny.io/

Thanks again and have an awesome Wednesday!

Maddie
On Behalf of Jane

Hi Crystal,

Nice to hear from you!

I'm glad you've found much of Jane easy to use and that you've enjoyed chatting with our team

Many of your cons are very true. Thanks for listing them here - as I think it's important for people considering Jane to recognize that integrated labs and the tracking of lab values over time isn't currently available.

The "vitals" chart piece is built to be tracked over time visually and we're working on that on our end - so we'll keep improving on that.

If you'd like to see what we're currently building or vote for features, I wonder if you've seen our feature request list? You can access it from the drop down from your name at the top right - click "Feature Request" and then at the very top left you can flip over to "Roadmap" to see more info.

Under the "Feature Request" tab you can also search and upvote your feature requests.

Thanks again for the feedback - we love hearing how could do better.

Alison - Co-Founder

Hi Dr. Watts,

Wow. Thank you for this incredibly encouraging review!

I shared this with the team and I know it will brighten their day.

Thank you for choosing to be a part of the Jane community for two years. We are so lucky to work alongside clinics like Family Circle Chiropractic!

Have an awesome week.

Maddie
On Behalf of Jane

Hi Nancy,

Your review title made me smile... thank you!

I'm hearing that you're enjoying Jane's Scheduling and Charting features. You also mention that your patients think Jane is an "actual person" - how fun! We certainly refer to Jane as if she is :)

I'd love to learn more about the issue you're facing around patients sharing a pre-paid plan. Please feel free to respond back to me here, or you can reach out to our support team.

Thanks again for your kind words, Nancy.

Maddie
On Behalf of Jane

Sara! You are so kind.

Thanks for the wonderful review and we're so glad that Jane has been helpful to your practice.

I love this part: "From the start the JaneApp team took care of our small company." That is a huge win to me, since we really hope to be a support system to our Jane Community.

Thanks for sharing and an extra tip for your paperless office: If you do have paper forms that you still use in your practice, you can laminate them on hard card stock and then have people fill them out in erasable marker. Then scan them (or take a photo of them) and load them into Jane as an image. Then erase the form and you can use it again - no more shredding!

Have a great week Sara.

Alison - Co-Founder

Hi Todd,

Your review title made me smile!

Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet?

You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance Advice (ERA) management tool currently in beta testing. This feature will allow you to download your remittances from your clearinghouse of choice, and upload them to Jane to make posting payments and EOB much quicker and easier :)

Oh and just in case you haven't seen it, here's a handy guide on rebooking clients with the same insurance info if you'd like to take a look: https://jane.app/guide//re-booking-clients-with-the-same-insurance-info

Thanks again for the review, Todd.

Maddie
On Behalf of Jane

Hi Afsaneh, first of all, I love that your 'con' is also a 'pro', you're really making Jane look flawless.
I appreciate you taking some time out of your day to share your experience, and I am happy to hear you are finding Jane useful and easy to use.
Thank you for choosing Jane, we are so lucky to work alongside clinics like yours. Have an awesome week.
Kim On Behalf of Jane

Hi Amy,

The full meal deal. I love that!

We totally understand how challenging learning software can be (all while doing what you do best, helping people). Please make sure you continue to lean on our support team for a hand in finding anything in the future.

It's a delight to have you Amy and I'm so thankful you took the time to write this review.

Maddie
On Behalf of Jane.

Oh my thanks for this review!

I'm so glad you're finding Jane to be a great helper to your practice. I'm going to pass along your lovely compliments to both the product and support teams. They will be so thrilled

And I'm very proud of you for being up and running in just a couple of hours - well done! Jane does need a little bit of training on the way your practice runs at the start, so I'm glad you have everything set up in a way that suits you and your clients.

I'm especially fond of your use of the verb "smitten." That is a first in a Jane review and I'm not going to commit to using it in a review for someone else online as a pay-it-forward gesture.

I'm so glad you're part of the Jane Community Ariel. Let us know if there's anything more we can do to help!

Alison - Co-Founder
on behalf of Jane

Lorna,

Thank you for your review and for choosing Jane.

There are two points that really stand out to me here. We are here to help the helpers, so your comments on customer service make me smile.

Secondly, you mention that you can make suggestions that are implemented. You're right! We are constantly looking to make Jane even more helpful and your thoughts and opinions help us to do this.

Oh - and I love your Cons section too :)

Thanks again, Lorna. We're lucky to have you!

Maddie
On Behalf of Jane

Hi Robyn,

Thanks for taking the time to submit this review and welcome to the Jane Community!

I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in patient behaviour over time.

And congratulations on making the move to electronic charting! Leaving paper behind can feel like a big change, and I hope you're taking advantage of things like the template library and our new phrases feature, which can help speed things up.

So excited to be working together and as always, let us know if our team can help in any way. We are so proud to be here to support you and your practice.

Talk soon,

Alison -Co-Founder

Kristeen,

Wow. I had to share this with the entire team right away because I know they will be so appreciative of your words.

You are right to say that we are actively working to improve family booking in Jane. Be sure to add your vote to this feature request thread to stay up-to-date on our progress if you haven't done so already: https://janeapp.canny.io/feature-requests/p/family-booking-arrive-option

Thank you for brightening our week! We are so lucky to have you.

Maddie
On Behalf of Jane

Jezebel, thank you for the kind review. It makes me so happy to hear that our customers are getting the help they need and in a timely manner.
When it comes to Jane, there are always a few alternate ways to get from Point A to Point B, and depending on where you are navigating, there may be a quicker route! Our support team may have some suggestions on more efficient workflows for you, so I would encourage you to get in touch. Our team is here to help you when ever you may need it, so I hope you continue to utilize us as a resource to your practice.
Thanks again for the 5 stars, and we are so glad you chose Jane!
-Kim on Behalf of Jane

Hi Dr. Young,

Thanks for writing out this review of Jane. It's such a pleasure to hear where you're finding success with Jane in your practice (and where we can improve!).

I'm also really glad to hear you've enjoyed working with our support team - we feel so privileged to be working with a Jane community filled with practitioners like you! I'm going to share your review with the team because it's so encouraging to hear this type of feedback.

I especially love to hear that you're working with Jane as a solo practice - I love it when Jane can give you a bit of a "co-worker" when you're practicing on your own. Sometimes that can feel a bit lonely.

Thanks again for this lovely review Dr. Young.

Alison - Co-Founder

Hi Deborah,

No, you're the BEST!

Thank you for your review. I know our support team will be so thrilled to hear your encouraging words. You've said "all the features needed are here and flow seamlessly" - I'm so glad Jane is working well for your practice.

Thanks for the work you do in your community :)

Maddie
On Behalf of Jane

Hi Danika,

This is so lovely. Thank you!

Best customer service, easy to use, and a positive patient experience is exactly what we want to hear (especially on a Monday!).

I would really like to know more about what specific areas of Jane you find to be clunky or not intuitive. I hope you will reach out to one of our Jane team members and share.

Your thoughts and suggestions are incredibly important to us. This way Jane will continue to grow and evolve in a direction that works for you and your practice.

Thanks again for sharing, Danika. We're lucky to have you :)

Maddie
On Behalf of Jane

Hi Dawn!

Thanks for leaving this review today - I really appreciate your support of the support team!

And you've used Jane in an impressive number of places! I'm so glad that we get to be a part of this exciting new chapter as you open up a practice of your own. That's so exciting! Good for you!

Are you working less than 10 patients a week right now Dawn? If so, let us know!

Hope you had a lovely weekend and thanks again for your kind words. I'm going to share them all with the team today and I know you'll make their day.

Alison - Co-Founder

Shannon! You're such a delight!

Thanks for this lovely note and for taking some time out of your day to share your experience working with Jane.

I'm so glad you're part of the Jane community. Office Managers - you're like gold to a practice! I really honour the work you do to keep things running smoothly. A good office manager can often go unnoticed - because things are just working well! So I notice you today. Well done.

We're working on a more structured training program (currently internally dubbed as "JaneU") to help with ongoing learning, so I'm glad to hear it would likely be helpful for you.

But really our goal is that Jane is so simple to use that there wouldn't be any mistakes along the way. Although coming from clinic life myself I know that it's a near impossible goal ;)

Hope you had a lovely weekend and managed to enjoy some sunshine.

:)

Alison - Co-Founder

Hi Susan,

Oh my, reading this was such a lovely way start to the day.

I'm hearing that your transition to Jane was smooth and now you're finding Jane customizable and easy to use.

You also mention "they listen to their clients and constantly do new updates and fix issues." We are so thankful that the community takes the time to share valuable feedback with us, so we can continue to make Jane better!

Thank you for your kind words, Susan. We're fortunate to have you around for 2+ years :)

Maddie
On Behalf of Jane

Hi Vincent,

10 out of 10 - thank you!

Word of mouth is so important to us. I am so pleased to hear that you highly recommend Jane.

If you haven't seen it already we recently released a Search Bar in Jane's Settings area to help you quickly find what you're looking for. Right now, you'll need to type in the specific Settings tab you'd like to pull up, but soon you'll be able to type in search terms for whatever you're looking to do and Jane will show you where to go!

Thanks again for the review, Vincent. It's great to have you as part of the Jane community :)

Maddie
On Behalf of Jane

Good morning!

Appreciate this review and so happy to see you've been running with Jane for a few years now.

I'm not sure if you've used Jane's relationship feature to manage multiple reminders? That does allow you to send reminder copies to multiple clients, but I also understand that couples can behave in a variety of ways when attending sessions as a couple or as individuals so the relationship feature might not be exactly what you're describing.

Otherwise, I am so glad to hear that you've enjoyed working with Jane's team - this quote really made me smile: "I love the app, but I love even more the people that respond to my questions"

We're so thankful we get to work with you - thanks for inviting Jane into your practice!

Alison - Co-Founder

Hi Kat,

Oh I'm so sorry to hear this was your experience. We want you to love Jane too!

There's a few things you're saying here that I'd love to talk about.

I'll do a search of your name to find your questions but we have thousands of US clients billing insurance successfully so the troubles you're having are ones I'd love to look at.

And the speed is definitely something I'm curious to investigate on your account. Our load time from the servers is typically milliseconds (and something we monitor closely!). I'll see if there's something going on with your specific database.

Finally - Jane really wants to be friends with billers. The Canadian and US system are different, but the challenge for Jane to create a system that delights practitioners and patients is the same.

I just sent you an email so hopefully we can keep this conversation going.

Alison - Co-Founder

Hey Ashleigh,

Thank you for your review :)

I am thrilled to hear you say Jane has been a "great option for scaling and growing" your medical aesthetics practice.

I hear you on the learning curve. This is common when onboarding to new software, but you're doing fantastic. Be sure to reach out to our support team if you need a hand with anything in the future.

We're so happy to have you!

Maddie
On Behalf of Jane

Hi Samantha,

I'm so glad to hear you've started working with Jane!

I just read your review to our whole team tonight and we were so honoured by your kind words.

It sounds like you're really working with so many of Jane's features and the team is absolutely here anytime you might need help.

Thanks again for taking the time to share your experience with Jane so far.

Alison - Co-Founder

Well, thanks so much for taking the time to leave us a review! We're happy you did.

And we have lots of new reporting features in the works, so it's great to hear you'll find those helpful to your practice. And we're all nerds too ;) So you'd fit right in around here....

I wonder if you've tried out the "unscheduled patient report" - It's a bit of an unsung hero for catching those missed/cancelled/no show patients who haven't rebooked. And the summary report has quite a bit of detail in one page. I love the way you think and I'll send those suggestions along to our data department to keep in mind as we develop our reporting dashboards.

One favour! Since you didn't leave your name - if you want to email our team at [email protected] we can go over Jane's current reporting with you to find the data you're looking for now!

Good morning Dr. Amanda,

What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting

And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you!

A little tip for schedule viewing, if you click the number keys on the keyboard you can reduce the number of days in your view. So from the main schedule, click "2" to see only the next 2 days, "3" to see 3 days etc. I know it's not quite the condensed view you're looking for to make booking into the future easier, but it could get rid of the blank weekdays for your upcoming weekend. It's also not a default but I wonder if you'd like to play around with it anyway.

https://jane.app/guide/staff-profiles/keyboard-shortcuts

Welcome to Jane!

Alison - (Co-Founder)

Hi Josee,

Thank you for writing this review!

Your comment stating "I am able to do everything in this app" is my favourite part.

I'd love to hear more about how we might improve inventory management in Jane. I hope you'll share your ideas on our public customer feature request site here: https://janeapp.canny.io/

Thanks, Josee :)

Maddie
On Behalf of Jane

Hi St,

It's lovely to hear from you.

How exciting that you have decided to make the transition to electronic charting with Jane! I'm hearing that you're happy with the ability to create your own chart templates - I hope you've enjoyed some of Jane's newly released charting features in the past couple of years that you've been here :)

If you're looking to record the reason for a cancellation but don't want to use the No Show/Late Cancel system, just use the notes field on an appointment to add some details about why the appointment is being canceled. Read more about that here if you'd like: https://jane.app/guide/schedule/late-cancellations-and-more-detailed-cancellation-reasons

Thanks again for taking the time to share your thoughts with us. We're thankful for you!

Maddie
On Behalf of Jane

Hi Erin,

What a great way to start the week. Thank you for this!

This is one of my favourite parts of your review: "It's also easy from a clinic user standpoint and has everything I need to run my business efficiently and effectively."

We are so happy that you chose Jane.

In the spirit of continual growth, I'd love to hear more about your onboarding experience. We've intentionally added some changes in the past year to improve user experience, but we always want to hear how we might improve. Please do let us know if you'd like to run through any ideas you have!

Maddie
On Behalf of Jane

Hey there,

Thank you for the stars and 5/5 review title! It's nice to hear simplicity as one of the pros you've shared.

Troubleshooting calendar integrations can be tricky since we only have access to one part of the puzzle. However, we've had much success with the contents of our guide Troubleshooting Tips for Subscribed Calendars found here: https://jane.app/guide/patient-profiles/troubleshooting-tips-for-subscribed-calendars

If you need a hand please reach out directly to our support team, we're here to help :)

Enjoy the day!

Maddie
On Behalf of Jane

Jordie, the title of your review is simply amazing and made my day! Our goal at Jane is to make your workload lighter, so you have more time to focus on what you do best. I am thrilled to hear Jane has been a helpful tool in running your practice and you have found our Support team a major plus :)
The sentiment you shared regarding sending Questionnaires and Surveys when needed rather than every session is a common request among our community. We do have a public feedback board where you can share feature requests and suggestions, and I'd love to encourage you to share your feedback about Surveys and questionnaires https://janeapp.canny.io/admin/feedback/feature-requests/p/manually-send-clinical-surveyscovid-19?boards=feature-requests&search=manually%2520send%2520survey as our team does review them regularly! We value each and every voice, so please don't hesitate to voice your needs!
We are equally as happy to have you be a member of the Jane community!

-Kim on Behalf of Jane

Hi Vanessa,

Thanks so much for your review of Jane! Your title really makes me smile because you've identified the two things we really think are the most important! Ease of Use and Customer Service.

We could write our entire company goals around just those two points. Well, actually, we do!

I'm so pleased that you are enjoying Jane.

We'd love to go over your SOAP note templates with you to make them better suited to your workflow. I know that set up can take time for sure, but it's definitely worth the investment.

We are hosting a user conference next summer (Allied) and we're going to be offering "Jane Brain" one on one sessions through out the conference. If you want to hang out with someone from Jane IRL and go over your templates that would be a great time! Or, of course, we're always happy to connect over the phone and review your templates together in case we have some suggestions on formatting.

Alison - Co-Founder

Hi Tory,
Thank you for taking the time out of your day to share your experience with us. It truly delights us to hear that you are finding Jane easy to use, and you are finding our Support team friendly and helpful. Our goal is to make you and your team's workload lighter so you can focus on doing what you do best!
When it comes to reporting or features that Jane may not currently offer, I would encourage you to provide that feedback on our Public Feedback site, https://janeapp.canny.io/feature-requests
Your feedback goes a long way and helps our team better understand your needs, so please keep sharing and we will keep listening :)
As always, if you have questions or a helping hand, our team is here for you!

-Kim on Behalf of Jane

Morning Sally,

Thanks for the review and I'm so glad you're enjoying working with our team! We enjoy working with you too.

And thanks for the feedback about the schedule display. Jane can sometimes display differently based on your device and monitor - some have found success by changing their monitor preferences, but we have a few other tips on schedule display too if you'd like to hear them!

You could try increasing the zoom of your schedule by using short cut keys Shift+up arrow (and Shift+down arrow does the reverse) which makes each appointment a bit longer, and working with the magnifying glass tool can make booking a bit quicker too.

But I'll bring up your feedback about the calendar lines and see what we can do.

Happy Thursday Sally - lovely to hear from you.

Alison - Co-Founder

Hi Sean,

Thanks for your review and how wonderful that you managed to shift over to some Telehealth care!

I am curious to know whether you will be continuing using Telehealth even into the future as in-person care returns? I wonder if this will result in a shift in practice in general.

We've been so glad we could re-prioritize Jane's features in a way that was helpful and I hope you'll find the upcoming features just as useful.

Chart notes from the main schedule - there is a way to get there! Click on the appointment, then hover over their name in the booking info. You'll see a "view" panel slide out - click it! Then you'll get the patient's full profile on the page and you can click over to their chart. It's 3 clicks to get to the chart while from the day view it's only 1, but hopefully that's faster than whatever you're doing now :)

So appreciate you taking the time to write out your experience!

Alison - Co-Founder

Hi Kristine,

10 years? Wow! Thank you for being a part of Jane's journey.

We're so lucky to be working with people like you..and I'm so glad to hear that Jane's features have positively impacted your business, therapists, and patients. Especially since you were able to reduce your no-shows by 95% by utilizing email and text reminders!

We will keep working on improving Jane's onboarding experience for the different needs of every clinic. There's always so much room for continued improvement :)

Thanks again, Kristine. Hope you have a lovely weekend.

Maddie
On Behalf of Jane

Elise,

Well, I'm not sure if you know that my favourite reviews come from Office Managers! Thanks for taking the time to share your story of running with Jane over the past few years.

And...Did you know that the future is here! The Telus integration is just in Beta and once we work out the last few details the integration will be in wide release. Did you see our demo on the summer showcase? You can find the recording here https://vimeo.com/452703248 and the Telus demo is linked in the comments at 24:10.

I'm so grateful for your kind words (and the stars ).

Alison - Co-Founder

Hi Rosemarie,

Thanks for sharing some of your experiences with us here on Capterra :) And thanks for your very kind words

I love hearing that you're working well with Jane's team and the video training. We have one group at Jane called the "Education" team, and they are responsible for training all of Jane's incoming team members AND for creating much of our support content.

My goal is that everyone becomes a Jane expert (our user community and our Jane Team members) - and so I'm really pleased to hear you've been taking the time to learn!

We're launching so many new things over the next few weeks - so keep an eye out for those in-app announcements to learn even more. Jane's got a few things up her sleeve! I hope you find them helpful to your practice.

Have a lovely afternoon Rosemarie and thanks for being a part of Jane's story!

Alison - Co-Founder

Morning Stacey,

So lovely to hear from you here on Capterra :)

I love working with admin team members as you use Jane all day every day! And I think reviews from people like you, who have worked with many different practice management softwares over your time running practices, are especially sweet to read.

I've been really appreciating two things I'm hearing here and as we're looking into 2021:

- great customer service (we're here for you!)

- listening and actioning on feedback (we're still making Jane more helpful!)

I love hearing that these are important to you and we'll definitely keep focussing on those two areas moving forward.

Thanks for being part of the Jane Community Stacey!

Oh Cristina - I don't know if it's something in the air, but your statement that you're "sticking with them, and growing as they grow" really got me.

Thank you for being along for Jane's journey - I'm so proud to be a part of your practice's story.

And in the spirit of improvement, I'd love to hear more about the "quirky things" you've run across that could be improved! Feel free to respond to this message if you'd like to share them with me - or there's always the "Feature Requests" area from the drop down under your name at the top right of your Jane account.

As you mentioned, Jane is always growing and improving (aren't we all??) and that we get to do that with our whole Jane Community is such a privilege.

Thanks so much for sharing your thoughts Cristina, and for growing with Jane over the last 2 years. Here's to many more!

Alison - Co-Founder

Hi Sharel,

This review showed up today and was such a lovely treat. Thanks for sharing your experience with Jane - it's very much appreciated!

And as a clinic owner myself, your title just made my day - "Small Business Life Saver!"

As a clinic owner myself I can appreciate the never ending work that needs to be done outside of your clinical hours - so I'm so delighted that Jane might be playing some part in making that a load a little lighter for both you and your team.

I hope you're enjoying a relaxing long (Canadian) Thanksgiving weekend Sharel!

Ali - Co-Founder
on behalf of Jane