Jane – Bewertungsseite 7

Hi Enrique,

So great to hear from you and thanks for the review!

I love that you're enjoying Jane's features and especially that you've been getting to know Jane's team over the years when you need some support.

I also really appreciate the honest thoughts on Jane's workflows - I pulled up your support emails to see if I could figure out where you're experiencing clunkiness, but because you've been a member of the Jane Community for so long there's a lot of emails to scan through :)

In any case - we appreciate hearing how Jane could be better so we'd love if you continue to provide our team with feedback when you run into areas of improvement.

Thanks so much for being a part of Jane's story! We're proud to be part of your team.

Alison - Co-Founder

Joshua,

Wow. Reading your review this morning was a surefire way to have a great Monday :)

Thank you so very much for your kind words about Jane. Our community is truly at the heart of everything we do and we'll keep working to make sure all that you've said here remains true.

We love working with you and your team!

Maddie
On Behalf of Jane

Hi Jessica,

Thanks for taking the time to write us a review.

I am sorry to hear that we couldn't get the terminal up and running with your Internet setup, but glad you found a solution that works best for your practice! I am going to look into what might have happened with those callbacks - we never want you waiting for hours. In the meantime, are you able to respond back with your email, so we can reach out directly?

In terms of pricing, our model represents our true cost for running Jane. This means we don't artificially inflate our pricing to account for discounts and have worked hard to make our pricing as fair (and competitive) as possible. I hope you respond back with your email above so we can connect and make sure you're on the best plan for you :)

Thanks again, Jessica. I hope you have a nice weekend!

Maddie
On Behalf of Jane

Hi Dr. Katrina,

Best title: "Another satisfied customer!!" The excitement in your review is contagious- thanks for taking the time to share your experience with us.

I know template setup can take time, but it's definitely worth the investment. I'm so glad you customized your templates to the way that works best for you.

If you haven't already, be sure to check out Jane's Chart Template Library. You can save templates shared by other practitioners and further customize them as needed. More on that here: https://jane.app/guide/charting/chart-template-library

We're really thankful for you, Katrina.

Maddie
On behalf of Jane

Hi Carley! Thanks so much for taking the time to share your experience with Jane.
Our goal is to have Jane be as simple as possible - both for those who run a more basic practice, yet powerful for those who would require the use of more advanced features. I am sorry to hear that the transition to Jane felt tedious and time-consuming. This is certainly not the experience we envision for clinic owners and their team members. 
More features allow Jane to be helpful to as many different practices as possible but comes with a setup complexity that we're always looking to improve. Were you aware that we offer a free dedicated 1:1 Account Setup Consultation call to help you get up and running? As well, we've also started testing a 'White Glove' set up service, where we actually do the setup for you. Our team is always here to help guide you with unlimited support, but we get that sometimes you just need someone else to do the homework!

It sounds like you've moved on to a new service, but if you'd ever like to re-join the Jane Community we'll be here! Please don't hesitate to reach out if you have any further feedback, questions, or concerns. I hope our paths will cross again down the road :)
-Kim B

Hi Kaila,

Thank YOU for your review and all the stars!

It's great to hear that our team has been helpful and that you're finding Jane easy to use. I hear you - learning new software can be challenging. I hope you'll continue to reach out as you have questions and/or feedback. We're here to support you :)

Maddie
On Behalf of Jane

Hi Joanna,

I'm reading this on our (Canadian) Thanksgiving and I'm so thankful for you sharing your experience with Jane!

What a pleasure to have been part of your practice's story for more than two years. I'm glad to hear that you've been enjoying the new features but more than that I'm so delighted that you've felt well cared for by our team.

We are a community - Jane, our Team, You and your Practice, and even your Patients. It's pretty special to be a part of that ecosystem and I'm grateful you're a part of it!

Have a wonderful Thanksgiving Joanna,

Ali - Co-Founder

Hi Candace,

Oh I loved reading your words about Jane. Thanks for taking the time to hop in here to Capterra to share.

We're looking at compiling a listing of external billers that are familiar with Jane (and providing some biller specific training!) so let us know if your biller ever needs any help and we'd be happy to work directly with them.

And how fortunate we are to be included in your practice and your story. It's never easy to work as a solo practitioner - where you are responsible for everything on your own! I'm glad to hear that Jane and our team is making you feel more supported in your work life. That's our ultimate goal at Jane.... Delighted practices who feel like part of a Community.

Looking forward to our ongoing work together,

Ali - Co-Founder

Hi Tricia,

Thanks for the review and we love the work you're doing over there at BC ICE!

I'm always so pleased when we get such kind words from front desk staff - as you spend so much of your day working with Jane.

I like the use of the word "easy." - that's high praise!

And you've been with Jane for a few years now, so you've definitely seen quite a few updates.... we're always working on the balance of getting new features and fixes and maintenance updates out quickly, but also with minimal disruptions. We'll keep iterating to make that better. Jane's always working on self-improvement.

Thanks again for taking the time to write up a review. We appreciate you!

Alison - Co-Founder

Hi Kimberly,

Happy Friday! Thanks for writing us a review.

I am so pleased to hear that you find Jane to be intuitive and easy to use. It sounds like you've had a chance to talk to our support team as well.

Thanks for providing feedback on Jane's settings area. Jane's always working on self-improvement, so this is helpful information to bring back to the team!

We appreciate you :)

Maddie
On Behalf of Jane

Hi Jodi,

This review is just so lovely.

We want you to be able to run your whole practice online with Jane and it sounds like you really are taking advantage of Jane's features!

I'm not sure if you've seen it already, but we have a guide on setting up Online Booking Pre-Payments if you're interested: https://jane.app/guide/online-booking/online-booking-pre-payments

This can be helpful if you are seeing a high cancellation rate from your clients, or you just want that extra security to be able to cover any costs associated with late cancellations.

All that said, thanks again for this review and all the stars. We really appreciate you!

Maddie
On Behalf of Jane

Helping the Helpers - that is our driving force here at Jane. Thank you for the kind review, Amanda :)

I hear you on wanting to send marketing-type emails in Jane. I hope you will add your voice and vote to this feature request here: https://janeapp.canny.io/admin/feedback/feature-requests/p/email-clients-through-jane?boards=feature-requests

We are lucky to have you as part of this Jane community!

Maddie
On Behalf of the Jane Team

Clayton what a lovely review. Thanks for sharing! I've been limited in length by Capterra on my replies, so I'll just say how appreciative I am to have you as part of Jane's story.

Alison - Co-Founder

Sheri, what a delight! I loved reading your kind words and seeing all of those stars. As a solo practitioner, you certainly wear many hats, so I am thrilled to hear you are finding Jane easy to use. Of course, if you have questions or need a little assistance we are here to help you. We have one group at Jane called the "Education" team, and they are responsible for training all of Jane's incoming team members AND for creating much of our support content.
If you haven't seen it already we have a wealthy supply of videos and guides that will walk you through all the steps when managing Insurance billing. Those resources can be found within our Jane guide https://jane.app/guide
However, sometimes a quick call to our support team is needed, and we certainly welcome it. Our team is here to help you whenever, and where ever you are in your Jane journey.

-Kim on Behalf of Jane

Jason! We're YOUR #1 Fan. What a nice review and thanks so much for taking the time to leave us such wonderful feedback.

I always share these reviews with the team and we really do appreciate the kindness. And I'm so glad to hear your online booking has jumped so significantly. That's such a great story.

I especially like your comment that "The Jane team is always there to help me make my patients happy!". I love that. I often think of the "healthcare ecosystem" in which Jane lives - where we support you and you support your patients. That's such an honour to us and I'm so glad you've chosen to run with Jane.

Thanks again for the review Rodney. And don't hesitate to reach out if you'd like one of our team to do a quick review of your account with you to make sure your "rocket ship" is configured in the perfect way for your practice ;)

Alison - Co-Founder

Morning Dr. Hugunin,

Such a kind review! I am glad to see you're using so many of Jane's features - we have some more fun things coming soon...

I'm so excited to be working with your practice. Thanks for joining Jane and I'm very glad you switched too :)

Alison - Co-Founder

Linda! Thanks you for your review! I will title my response "Linda is an excellent Office Manager"

So appreciate the enthusiasm and the notes.

I saw one of our Jane clinics recommending a workflow for printing labels - in case it's helpful...

They export their Client List from the Reports tab into a CSV (you can run by date range to find new patients created in that time period) and then import the CSV to Avery's software before printing. You do have to do a little manual work to remove the fields you don't want but some have reported success!

Hope that helps for now, and I'll add your vote to that feature request.

Thanks again for being a part of Jane's story Linda!

Alison - Co-Founder

Hi there!

I love your notes and thanks for the wonderful feedback.

Very pleased to let you know that macros are in the works! Nobody likes documentation, so we're going to keep adding tools to Jane to help make that quicker while allowing you to record complete and professional notes.

I don't have a name here on this review, and I want to make sure you get looped in with the macro features as they become available, so if you get this and want to send us a note to [email protected] to let us know you're waiting on them, we can make sure we reach out when we have something to show you.

We always need beta testers for our new features, so if we know you're interested we can give you early access :)

Happy Monday!

Alison - Co-Founder

Oh Anonymous Reviewer!! We'd love to get the opportunity to win back your support stars. We do value helpful and accurate over fast when we are forced to choose, but we usually get to offer both! I'm sorry that wasn't your experience. But I hope you'll give our team another shot.

If you try emailing us (through the "need help" button at the top of the screen) or by giving us a call I know you'll get a response within 24 hours max. We have tripled our support team in the last 8 months! I'd put money on you getting a helpful, friendly and accurate response in under one day. ;)

And - let's set up a time to go over the flexibility that you're looking for! I'd love to help you set up your account in a way that supports the unique way you practice. Maybe Jane has some tricks up her sleeve for you.

Talk soon!

Alison - Co-Founder

Hi Haley,

I hope you're having a good week so far!

I'm hearing that you find Jane "easy and quick to learn how to use." So great.

When it comes to pricing, our model is the true cost for running Jane. This means that we don't artificially inflate our pricing to account for discounts. We want Jane's pricing to be as fair and competitive as possible. Please do reach out to a member of our support team and we'll work with you to make sure you're on the best plan for your practice.

Thanks for the review, Haley. We'll keep working on those last few stars!

Maddie
On Behalf of Jane

Oh Kayla - thanks so much for taking the time to share.

I like that you find Jane friendly even as a self proclaimed novice with technology. That's so lovely to hear and I'm glad that Jane is making you feel more comfortable with having a bit of an online assistant.

I'm also really proud of you for investing a little time to review the guide and videos - it definitely helps get the most out of Jane when you use the features in a way that best works with your style of practice! Well done Kayla :)

We're so fortunate to get to work with Health Care Providers like you and we'll keep working to make Jane even more helpful to you and your practice in the future.

Have a lovely afternoon!

Alison - Co-Founder

Hi Kimberly,

Thanks so much for sharing your experience working with Jane in your practice and for all your kind words.

I love your Comments! It looks like Capterra doesn't like sharing their name publicly, but we figured out who you were working with, and I've passed along your words to them here internally :)

I'm so glad you've had a positive experience during your transition to Jane. Your words here made my day.

I'm also proud of you for working through that awkward set up period - change is always hard, so I"m glad you took the leap and have joined the Jane Community! Nice work.

I hope we get to chat with you again soon - don't hesitate to get in touch if there's anything we can do to make Jane more helpful to you, your practice and you clients.

Alison - Co-Founder

Hi Taleen,

Wow. What a lovely review!

It's so nice that you chose to note Jane's feature evolution here. Every voice and vote on our feature request site helps us to improve. So, thanks for contributing to Jane's growth! Please never stop sharing your ideas.

Hearing that it's a great day for you when you need to contact support makes me smile. I can guarantee that it's a great day for us when we get to talk to YOU too :)

I'm so glad you're part of the Jane community, Taleen.

Maddie
On Behalf of Jane

Hi Lisa,

I'm smiling at my screen because of your review title... :)

I'm going to share this with the team today - your words mean so much! We're here for you, so please continue to reach out as questions come up throughout your Jane journey.

We're really lucky to have you.

Maddie
On Behalf of Jane

Hi Andrew,

Thanks for the notes! So glad you and your clients are enjoying Jane. Thanks for letting me know about the Canadian spelling - we localize Jane for different regions, so (depending on where you're spotting those extra "u"s) I can likely get those flipped out!

But more importantly - I'd really love to hear more about the pathways that were unintuitive to find a feature. Ease of use and the flow of your workday when using Jane is our top priority - so this type of feedback is like gold. I hope you don't mind if we send a quick follow up email to ask for a bit of detail!

Otherwise - so glad you and your practice are part of the Jane Community. Can't wait to release some new features this week that are especially requested in the mental health community. Newsletter coming soon!

Have a fantastic Monday.

Alison - Co-Founder

Hi Dana,

Thanks for taking the time to write this review :)

You mention some really nice comments about our support team in your review and I must say that we love supporting Jane community members like you!

When it comes to reporting, I'd love to hear more about your feedback and any suggestions you might have for us. Please let me know here if you'd be interested in chatting further.

Hope you have a wonderful week.

Maddie
On Behalf of Jane

Joshua thank you!

I shared this message with the whole team and I know it made their day.

Thanks for being a part of the Jane community and for sharing your experience with our support team. It can't get much better than your review title - and I might actually read your words out loud at our All Hands meeting later today. What a wonderful gift this holiday season.

Hope you have a fantastic finish to 2019 and we're so looking forward to an exciting start to 2020 with you and Hometown Health.

Have a wonderful weekend,

Alison - Co-Founder

Hi Jenessa,

Thanks for your review of Jane and I appreciate the feedback! :)

Walking that line of robust feature set AND simplicity is something we talk about all the time. I'm glad to hear that you managed to get through the set up process with the help of our team. That's what we're here for!

And I always tell people that they shouldn't be shy to click around. There's almost nothing you can do that we can't help you fix if it goes wrong ;)

I appreciate that it feels like there might be more to Jane than you know - if you haven't already there's also a lot of training available in Jane University if you want to be guided through some more advanced features. We're just working on making it more accessible but for now it can be found here: https://jane.app/guide

There's a few sections to the left (Front Desk Training and Practitioner Training) that walk through some guided training modules.

Talk soon,

Alison - Co-Founder

Hi Jacqueline,

Congrats on being a new mom!

I am thrilled to hear that Jane was able to make running your business easier during all the changes this year.

I certainly hear you on the desire to manually send a post-session survey out to your client.

If you haven't seen it already there is a feature request for this on our public customer feedback site here: https://janeapp.canny.io/feature-requests/p/ability-to-send-clinical-surveyscovid-19-screener-manually

Feel free to give it a +1 so you can stay up-to-date on the status of this request.

Please don't hesitate to reach out to our support team should there be anything else we can help with in the future. We're so happy to have you as part of the community!

Maddie
On Behalf of Jane

Hi Navdeep, your review brought a smile to my face today. The sentiments you shared 'Always Helpful' and 'Schedule with Ease', alongside those 5 stars, are a perfect example of how we want our customers to feel, and what we hope everyone's experience with Jane will be.
The entire Jane team is grateful to be on this journey alongside you, and we are here whenever questions arise.
Hope you have a great week!
-Kim on Behalf of Jane

Oh Dr. Robichaud thanks so much for this kind review!

As a clinic owner I've also been sharing my personal experience around the temporary closure of my practice (due to covid-19) with our Jane Team.

I've had to communicate with patients, lay off salaried staff, defer practitioner rent payments (my clinic income), and apply for business continuity loans.

All of that to say I'm so glad to hear that Jane may have helped to make this process just a little bit smoother for you and your practice.

I keep calling this period a "hibernation" because we're all doing this together for a season... and we'll all eventually emerge!

Thanks for being a part of Jane's community - I'm so grateful I get to be part of this larger community of practices with you.

Alison - Co-Founder

How did I miss this one! Aaron thanks so much for your review of Jane.

We talk a lot at Jane about how running a small business can be a bit of a lonely job sometime, so our hope and goal is that when you join Jane you get a full team of people cheering you on. I'm glad you feel supported by Jane (the software and the people!).

And we're thrilled to have just completed our migration to our more scalable infrastructure so I'm glad you've been seeing the results of that behind-the-scenes work.

Thanks again for your kind comments.

Hope you have a wonderful wrap up to 2019 and we look forward to another great year together.

Alison -Co-Founder

Greg!

"I love Jane" - what an awesome review title. Thanks for taking the time to send some stars over to us.

I hear you on the desire to share great ratings and feedback from your patients online. Jane's got you! I would encourage you to check out our guide on how to Set up your Location for Google Reviews here: https://jane.app/guide/setting-up-your-location-for-google-reviews

Oh, and please don't hesitate to reach out to our support team if you have questions or need a hand.

We appreciate you!

Maddie
On Behalf of Jane

Hi Suzanne,

What a lovely review - thank you.

"The SOAP note formatting works very well for us." It sounds like you're utilizing Jane's charting features already :)

Please make sure you reach out to our team if you have any questions during your onboarding journey and beyond.

Welcome to the Jane community!

Maddie
On behalf of Jane

Kay, not only did your review warm my heart, but it also gave me a little laugh. We think you are the best thing since sliced bread- just need to add a little of PB and J, and we've got ourselves a recipe for a reliable and delicious sandwich…or partnership? Either way, we are so thrilled to have you as a member of our Jane Community!
Less stress is best, and knowing that Jane has helped you open and run your practice with less stress, makes me feel incredibly proud of the team we have.
Thank you for taking the time to share your experience, and I hope your journey with Jane and your Practice continues to be 5 stars.
-Kim on Behalf of Jane

Hi Andrea,

Thanks for this review of Jane. It is so nice to hear from you!

We do have some exciting insurance billing changes launching in the next few weeks - I'm going to pass your name along here to the insurance team in case there's room for advanced access for your practice.

And I'm glad to hear you're working closely with the Jane Team as you get up and running - it's exactly what we're here for!

I always love it when a clinic director has kind words for Jane - that to me is the highest praise, since you need to ensure that so many different "users" are happy! The patients, the practitioners, the admin staff, the clinic owners.... That's a lot of different needs, and to hear that Jane is working for all of them is music to my ears.

We're also working on a new security training course for clinics to use internally - I hope you'll find it helpful!

Alison - Co-Founder
on behalf of Jane

Hi Dr. Laplante,

Incredible Support is such a nice title to read. Thank you!

In regard to your note about "write to text translation," Jane is actually dication compatible. Meaning you can use the software you've installed on your device to write your notes in Jane. If you're interested please reach out to our support team to learn more. We'd love to discuss this with you further!

Last but not least, I would like to say that there is always a learning curve for everyone when working with new software. You're doing great and we're so happy to have you :)

Maddie
On Behalf of Jane

Hi Melissa,

Wow - thanks so much for the lovely review.

I'm glad you decided to join the Jane Community - we're very happy you're here!

Because no two practices are the same, we definitely do have a number of ways you can set things up, and it sounds like you've gotten in touch with our team (who are always here to help!). I love the video replies too - some people find it hard to hear their own voice on those things but they're so helpful!

And keep asking if you have questions about how to use Jane to be the most helpful to your practice. We love it when you're using all of Jane! Don't be afraid to poke around and try things out. We're here to help and you can't make any mistakes that we can't help you fix ;)

I love the chart templates too! Hope you found the template library - there's some pretty cool stuff in there.

Alison - Co-Founder

Hi Lehla,

Thank you for taking the time to write this review! I really enjoyed the title :)

It sounds like you might be referring to the need to reauthenticate the Pacific Blue Cross integration, is that right?

This reauthentication process is something that is required by PBC to confirm your login information periodically. Please do let our support team know if you need a hand with that at any time - we love to hear from you!

Take care and enjoy the holiday season.

Maddie
On Behalf of Jane

Hi Robin,

Thank you for taking the time to write this review and welcome to the Jane community :)

I certainly empathize with the challenges that stem from learning new software. We are always looking for new ways to improve Jane. Whether it be intuitive design changes, new features, or a different workflow that provides ease of use.

Your feedback is extremely helpful and I hope you will share your ideas with us! Whether it be through a conversation with our team or maybe a post on our feature request site here: https://janeapp.canny.io/

Please do lean on our support team, especially during your first few months at Jane. We have many real live humans who would love to talk through any questions you might have and assist to make your onboarding process as smooth as possible.

Maddie
On Behalf of Jane

Veronica,

What a lovely review. Thank you!

You mention that Jane "is the sole reason managing my clinic is as easy as it is" - wow, that is just so encouraging.

I don't have much to say other than the fact that we're just so fortunate to have Jane users like yourself. Thanks for doing the work you do and making a difference in your community!

Have a wonderful start to your week :)

Maddie
On Behalf of Jane

Good Morning Sarah!

Thanks for leaving this review of Jane here on Capterra.

I'm beyond pleased to see your title: "No Stress"! How wonderful I'm so glad your transition to Jane has been a smooth one.

And congratulations on folding Telehealth into your practice - this has been a time for creativity and compassion and I love that you managed to transition to some Telehealth appointments to continue your patient care.

I've been moving my own practice back to an in-person/telehealth mix this past week, so I know that your work is never done! If you need any tips about returning to in-person feel free to check out our newest roundtable on our blog.

And I read an article today about staff being proud of where they work. It sounds like you are so committed to what you do and we strive to be able to say the same of every single one of the Jane Team - I'm really glad you found them helpful too!

Happy Wednesday Sarah and thanks again,

Alison - Co-Founder

Good Morning Dr. Beaudoin,

Thanks for sharing your experience with Jane! So appreciated.

It's funny - I was thinking about Jane's bilingualism just yesterday... as you probably know, you can choose to have Jane's patient facing language as either French or English (well, actually there's about 10 languages to choose from!), and, since much of Jane is customizable, you can add both languages for treatment names etc.

Being able to flip between languages would be better. I hope you've added your voice to that feature request on our list, but if not here's a link: https://janeapp.canny.io/feature-requests/p/bilingual-online-booking

As for payment processing fees... this is also something I'm thinking a lot about. I've been passionate about transparency on fees for a long time, as most traditional processing hides the true costs. More to come on this subject but I'm running out of room here! Thanks for the feedback.

Alison - Co-Founder

Hey there,

Thanks for the review!

You may not have heard yet, but Jane has a handy new tool for creating multiple shifts, across multiple days, and for multiple staff members, all at one time (and from within a single screen).

This feature is currently in Beta Testing. If your clinic would be interested in volunteering to test the feature please don't hesitate to reach out to our Support Team!

Ease of Use is certainly something we strive towards, so we will keep working on those last two stars :)

Thanks for choosing to be part of Jane's story, Elizabeth.

Maddie
On Behalf of Jane

Hi Mylinh,

Thanks so much for the review and the kind words about Jane's support team. You're so lovely!

Our goal is always that you would feel like joining Jane isn't only about access to a software platform, but also to a group of people who are your cheerleaders as you navigate owing and running a practice.

We just added 4 new support staff to that group (and 6 more are coming in the next few months!) so I'm looking forward to introducing you to some new friendly faces (voices?) soon.

And I would love to hear more about the payment solution you're working with! Jane doesn't have a partnership with Wells Fargo, although I agree that the payment processing world is well known for confusing reporting and fees.

Jane does have our own integrated payments (Jane Payments) which allows you to take payments right in Jane. If you want more info about that just let us know!

We're so glad you're part of the Jane Community Mylinh.

Alison - Co-Founder

Hi Shannon,

Happy Friday and thank you so much for the stars!

I enjoyed reading the wonderful comments you made about the pros of Jane.

It sounds like you'd like to use Jane to invoice a private company or business, is that right? You're correct in saying that Jane is currently set up to invoice "patients" specifically, but that said, I'd really like to hear more about your needs here. I've seen this done before by creating a product or appointment invoice. I hope you'll reach out to our support team to chat further about it!

Hope you have a great day and thanks again for the kind review :)

Maddie
On Behalf of Jane

Hi Judy,

Thank you for taking the time to write this review.

I'm hearing that you've been taking advantage of some of Jane's features including insurance and payments. So great!

If you haven't seen it already, you can actually use our handy magnifying glass tool to search for open appointments. More on that here: https://jane.app/guide/online-booking/online-booking-checking-what-is-offered-using-the-magnifying-glass

I'll also link a guide that shows how to book breaks based on date and time: https://jane.app/guide/schedule/breaks-personal-time-and-holidays

I'd love to hear more about how you'd like to customize views of your schedule. I hope you'll reach out to our support team, so we can help you get set up in the way that works best for your practice.

Have a wonderful weekend.

Maddie
On Behalf of Jane