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- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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One of the BEST OVERALL EXPERIENCES
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
Vorteile
This software will run your sales process for you once implemented.
Nachteile
None. I love this product and will be a user for life.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Good, but could be better
Hubspot has some great features and I come from using Salesforce, the only down size is the quotes are not great on the way we do business and as far as I’m aware cannot be changed. So for customers they were more likely to place an order from our old system I believe.
Vorteile
The tracking of e-mails, marketing features, full visibility from where enquires come from
Nachteile
Quotes, been told they can only go out one way
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Service on the Up
For having recently launched their Service Hub we find that overall it helps us deal with many of our needs in a convenient way as we also have the Sales and Marketing Hubs. There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. This for me is fundamental and Hubspot nails that on the head!
Vorteile
For most daily tasks it's easy to get things done, you can have a great variety of tasks which can be carried out all in one place (use contacts, create workflows, manage and answer tickets, etc.). Each agent can easily keep track of their own tickets.
The feedback surveys are a great addition to our site now too!
Nachteile
Having to have both the inbox and the ticket windows open is sometimes difficult. A more annoying or obvious alarm for chats would also be a plus in the future (like an alarm that doesn't stop until a chat is answered). In our case, a multi-language Knowledge Base is missing to make the KB more complete.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Very useful product
Vorteile
The product is pretty easy to use, efter it has been set up within your organisation. The tickets flow is very simple for everyone in the organisation to use, and the level of customisation makes the service hub very good.
Nachteile
The out of the box feature set is not very complete. The amount of custom setup, that has to be make within our organisation (and I assume many others) is pretty substantiel.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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My right hand- Hubspot
As I said before, HubSpot tool it’s a complete one. It helped me to create an entire Knowledge base with the possibility to set the access for it, eather private or public.
The chat box it’s very used by our company, it helps to get in touch with our clients or the potential ones.
The customer team from Hubspot it’d very prepared with answers and very kind :)!
Vorteile
The user interface and user experience are great.
It’s very easy to use this tool, as well it’s a complete one which gives the possibility to the user to achieve their goals by using it.
Nachteile
I can’t say that’s something I don’t like at HubSpot tool.
- Branche: E-Learning
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Hubspot is amazign!!
Hubspot is amazing, it has replaced about 4 software packages we were using for YEARS
Vorteile
The Usability, Integrations and Functionality of Hubspot is second to NONE
Nachteile
The cost is a LOT, but it is worth it. I don't see smaller companies being able to afford it, but if you can...wow
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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If you need a huge customer service tool, probably you have to pass over
It is great but Hubspot customer service is not my preferred in the Hubspot ecosystem
Vorteile
Hubspot service is completely linked to crm and marketing automation so it gives an immediate view of tasks, issues and conversations in a glance
Nachteile
It miss some features owned by other customer service support software
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Hubspot Service Hub allows us to easily track tickets and customer profiles.
Vorteile
Creating tickets in Hubspot is super easy! You can create them right from an email or chat that has come in. You can add in different boards and deadlines for each ticket. Customer support made it easy to setup and understand. Any emails, chats, phone calls, tickets, etc. are all accessible when you are on a customer's profile.
Nachteile
I don't really have anything negative to say about this software! The only thing is it can be pricey for smaller businesses but it's worth it.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Easy to use knowledge base tool
Vorteile
Simple to build and organize, standardized formatting for articles, built in relevant-article curator, great that its connected to everything else we do in HubSpot
Nachteile
Would like more options for customizing the design of the knowledge base home page. Would also like to be able to use a table of contents features with anchors so that articles can be longer but easily navigated via these links and anchors.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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HubSpot review
HubSpot really helps bridge our various teams and really shines for our sales-related staff, it's a single source of truth for them.
Vorteile
There's a lot you can do with it, it's very powerful, flexible, and really does help bring different teams, customers, sales leads, etc. together.
Nachteile
The ticketing system isn't the best. It has good followup options, but individual ticket threads, views of lists, and so on are left wanting. It is not as performant as other systems, at times I find my browser hanging after they've done some updates.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Customer Relationship Management
We use HubSpot as our CRM and it has been very effective tool.
Vorteile
- Contacts and companies filters
- Dashboards
- Workflows
- Calls
Nachteile
- Project Templates - I think it should be an option to see or turn on project templates created by HubSpot Team. This makes it kinda time consume to look for templates when I am not sure who created the template in my team.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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My hubspot experience
Vorteile
Analytics and Lead management system. Also the custom dashboards for various purposes with custom filters
Nachteile
Not that of any, one thing I wish is the ease of use on the navbar as sometimes it's not self explanatory
- Branche: Unterhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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A great platform! Would definitely recommend.
Our experience with HubSpot has been great. HubSpot is the first CRM I've ever used and I couldn't imagine using anything else!
Vorteile
For what I need to do in my role I turn to HubSpot for pretty much everything - everything is in place! It's also used across the business so it's not just for marketing.
Nachteile
The only con for me is the ability to re-arrange modules within email templates. I think you can do this in the design tool however it would be a lot easier to just drag these around whilst editing the email.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Service feedback
Vorteile
- Dealing with tickets - easy information sharing with the tech team
- Customer feedback - automation considering the results
- Easily information sharing with the sales team
Nachteile
- FAQ template, we don't have a lot of options (design, configuration)
- Workflow = it can be difficult to find all the property we need
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Great for simple business
Vorteile
It is very easy to use, good to manage support for simple businesses and share tickets among different teams.
Nachteile
It could be improved the pipeline settings: assign specific properties to each pipeline and be able to give access to the clients to monitor the status of their tickets and past support requests.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Still a fledging product but real potential
An interesting learning curve in setting up, implementing and troubleshooting for a client who work in the retail space and rely heavily on this functionality
Vorteile
As a loyal HubSpot user, it's great to be able to offer service software that fits our clients' marketing, sales and CRM platforms
Nachteile
There are still some friction points which I believe are down to the emerging nature of the platform. HubSpot support are helpful and In hope that some of the tweaks I have raised are taken on board.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Easy and intuitive + awesome customer support!
Vorteile
Ability to see all information on our customers in one place, ease of use, self-service knowledge base articles, online academy courses, and customer support.
Nachteile
The Service Hub is a newer product they offer and the functionality of the product is limited. However, I have no double it will evolve over time. It still works for us, but I look forward to more advanced options in the future.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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HubSpot Knowledge Base Review
Vorteile
The main tool I'm using in HubSpot is the Knowledge Base to build out our Help Center. Ease of use has been great and the addition of the Custom Templates has added nice personalization. Organizing is a breeze by being able to drag and drop categories, subcategories and articles.
Nachteile
Limited formatting & text options - adding tables is difficult, no more text functions like strikethroughs and others.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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HubSpot Knowledge Base
If you improved your internal options I think you would far outweigh your competitors.
Vorteile
It is very easy to organize. I also really like the different heading and insert options. I used Zyndesk before this and HubSpot's syle options are definitely a step above.
Nachteile
The Private view. We could not use the functionality, because our employees were not receiving the emails to register. This would be a huge benefit to have an easy to use internal knowledge base.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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HubSpot is a Game Changer
Hubspot ensures that no customer support issue is going to get "lost in the shuffle". It has really helped my department with processing support tickets efficiently.
Vorteile
HubSpot is giving our company the tools we need as we continue to grow. It helps us stay organized and allows multiple departments to view the stage of the sale/support.
Nachteile
There have been a few times when I have lost my work due to screens closing. It would be great if emails could save automatically.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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HubSpot - Knowledge Base
Vorteile
Speaking specifically on the knowledge base, it was easy to transfer our materials from the previous system that we used. It was also easy to organize and create additional articles using the platform.
Getting the knowledge base articles in front of our customers has been a challenge, but as we continue sharing I anticipate higher volume to the web pages. Visitors to the site can search based on keywords which is helpful.
Nachteile
The way the knowledge base is laid out and way displayed to visitors is limited in its customization. I do not particularly care for the design. You can only upload a logo and customize some of the colors.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Improvement over most
Vorteile
Enjoyed how easy it is to have a full synergy across service and other parts of the hubspot platform
Nachteile
Not everything is as straightforward as it would seem or requires more steps than expected
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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My experience with HubSpot
HubSpot is crucial for our customer success. It is very easy to keep track of our customers' issues and to solve them. Also, it helps me automatize mailing. The CES is very helpful as a feedback. For our sales team it is very easy to automatize their email and keep track. I am very happy with Hubspot
Vorteile
What I like the most about HubSpot is how user friendly it is. It is very easy to create workflows and to customize it according to my necessities. I am not obligated to use in a certain way, it is completely up to me.
Nachteile
What I like the least about Hubspot y the reports. It is not very easy tu customize the categories and properties to include in my report. It takes to much time. Most times I prefer to download the reports with everything and delete each property on the .csv document manually.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Excellent Hubspot tool to supplement its to your Hubspot platform
Vorteile
The feedback survey which was easy to implement on the site and did not require much time to implement it.
Nachteile
Only a minor issue where I can't put a hyperlink on the thank you pop-up. Other than that, everything works great.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Service Hub is Solving It All!
Vorteile
The ability to integrate the software within our own platform, as if we are the ones hosting it. Hubspot is consistently making improvements to Service Hub, everytime I think there is something that could be better a new update is deployed. It's like they are reading my mind!
Nachteile
None because they are always looking for ways to improve.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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A good product
Overall, Hubspot has been good to use for us as a new start up. All my colleagues were able to learn how to use it quickly.
Vorteile
I like that Hubspot tracks emails and calls easily and makes it simple to track leads and active customers. I also like that it integrates with slack and google calendar.
Nachteile
I find it difficult and slightly confusing to create certain reports. I wish this were easier to use.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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HubSpot Service Hub Review
So far so good, the majority of my work is done on the ticket section of this platform and sometimes can be confused by the amount of different ways to respond to tickets (e.g. inbox, tickets, chatbot, form etc.)
Vorteile
I like how it centralises everything that our business uses all on one platform.
Nachteile
The same answer as pro, sometimes its beneficial to have everything on one platform, but other times it can muddy the waters and specific things can be hard to find.
- Branche: Sport
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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AMAZING!!!!!!
Our team loves using Hubspot because there are so many unique features and reports that make our lives so much easier!
Vorteile
Hubspot is very responsive and provides excellent customer service! Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate!
Nachteile
It would be helpful to have a form to fill out when we have suggestions/requests for feature updates/improvements!
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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HubSpot Knowledgebase - Really easy to set up and manage
Vorteile
The HubSpot knowledgebase was really quite easy to set up from scratch. Having not set one up before the online prompts helped me get this up and running quite quickly. Clean lines and not over complicated to manage.
Nachteile
It doesn't allow a visitor to leave feedback if they found an article unhelpful.
It would be great if it had a up-vote tool attached.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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HubSpot Service Hub Review
Vorteile
The ticketing system and real time access to customers so that they can check the status of their ticket and even inquired about the progress is very helpful to keep customers happy.Not only that, but creating customized customer surveys really helps improve services.
Nachteile
Everything is really great and helpful in service hub, won't change a thing
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Great for NPS
Vorteile
The NPS survey's are great and really easy to use, we repeat ours every 3 months and it's automatic, which is great.
Nachteile
It would be good to have more flexibility with the re-enrolment rules
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Limited functionality
We have limited use for the service hub. It doesn't integrate easily into our workflow - we're just 2 entrepreneurs and there are many blocks during the day when we can't drop everything to respond to a chat. The software would work better for a dedicated service desk employee or team. However, we are happy to have the chat bot available on our website and Facebook messenger connected.
Vorteile
We added the chatbot into our website easily. We were up and running in minutes.
Nachteile
There's a couple minor things, but they add up. First, the Facebook Messenger integration broke, and every time I hit the "reconnect" button there would be an error. This problem seems to have fixed itself somehow and is now working again. Second, we are 2 entrepreneurs on the go and the chat bot has limited flexibility. For example we cannot reassign the chat to each other, nor can we use a round robin meeting for the "meet with me" feature.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Great switch
Vorteile
Hubspot has allowed us to keep our channels of the business separate, but still contained in one site. It makes tracking sales and implementations very easy. The website as a whole is very customize which is helpful for any company. We were able to import a bulk majority of our contacts easily.
Nachteile
The chat feature will create a contact based on what the person responds with to the first and last name question. Giving us the option to create a contact based on that would be better; some customers don't pay attention and write their email or issue and then we have to filter the contacts. Importing photos to the knowledge based help docs proves very difficult.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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My review of Knowledge Base in HubSpot
Vorteile
Knowledge Base is extremely easy to use: to add, edit and organize articles.
Nachteile
Lack of a css / html editor. Fine-tune editing of text, images and page layout are sometimes required, yet there's no way to implement that level of editing due to a complete lack of css / html editor for Knowledge Base articles.
- Branche: Druck
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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User-friendly software
Vorteile
HubSpot Service Hub includes all the necessary features in collecting customer feedback, making it easy to create and receive surveys. The step-by-step setup is easy to follow, all the way to automating follow-ups.
Nachteile
I would like to customize things a little more, and to add more to the automation features.
- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Hubspot service hub
Vorteile
Very good integration we use the chat on our website and it is easy to find all the information about a customer with
Nachteile
Good but the ticket system needs to be improved
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
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This tool was good but not the best fit for where we were in our process.
I was impressed with the tools and functionalities however our company isn't quite to the stage where we are able to take advantage of all the tools.
Vorteile
I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets.
Nachteile
This isn't necessarily a con but for our company that is still in the growth stage the depth of the features were too deep for our company. We actually needed a more simple project management tool but in the future we want to get back to utilizing ServiceHub Fully.
- Branche: E-Learning
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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HubSpot Service Hub Review
Vorteile
If you are already using HubSpot, this is a great additional feature.
Nachteile
There are better ticketing systems that integrate with HubSpot just fine.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Still Developing
Vorteile
The service hub provides the basics for a ticketing system and I love how it integrates with CRM profiles.
Nachteile
It's not nearly as customizable as we need. I know there is certain data that is tracked through Hubspot but we can't capture it for reporting purposes. Would love to see those changes!
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Great tool for lead management
Vorteile
- Lead generation tools
- Marketing automation
- Custom client properties
Nachteile
- Could be considered expensive
- Lead scoring can be better
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Great value for money
Vorteile
Easiest set up in the world and extremely intuitive.
Nachteile
Very limited ability to customize information or flows.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Knowledge Base
This allows me to have a living, breathing knowledge base that's easy to maintain.
Vorteile
I like how easy it is to create knowledge base articles.
Nachteile
Currently there isn't a way to copy/migrate articles from one page to another easily.
- Branche: Sicherheit & Untersuchungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Knowledge Base is the easiest I've used so far
There are many layers to HubSpot, which can be daunting to get your head around. They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Vorteile
It's super straight forward and easy to understand. Hubspot supports you all the way through the implementation of the knowledge base, and creating, organizing, and tracking the articles is through and simple to understand.
Nachteile
There can be many layers to get through, and the lack of tags makes it hard to track. Even though Im pretty sure hubspot does the tag thing on the backend.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Hubspot User
Neutral. Hubspot offer great tools and capabilities but lacks in consistency.
Vorteile
Hubspot offers a variety of useful CRM tools that are intuitive and easy to access. Figuring out things like how to set up customer lists to sales metric were a breeze. On top of this, the customer support is awesome. They are quick to respond and super helpful.
Nachteile
The biggest con about the software are the bugs and systems crashes. After using it daily for a few months now I would say the site crashes multiple times a week. I have also had several issues with their backend code.
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Viva Hubspot, Viva!
Overall: a solid 8.2/10.
Vorteile
It's versatile for all manners of business.
Nachteile
I initially found it hard to navigate the platform but I had team members that were able to set me up in less than a week.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Great tool for a SaaS company
Vorteile
Ease of use, actionable data, and funnel clarity
Nachteile
It can add flexibility to their free templates. Source Code option would be great to make the content technical SEO compliant.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Good review
It is alright. Still a lot of things that need to be worked on but a great start.
Vorteile
Easy to use.
Good automation and reminder system.
Nachteile
Lagging and some bugs.
Unable to reproduce surveys, etc.
- Branche: Versicherung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Works as expected
Vorteile
- easy to update knowledge base articles / publish changes
Nachteile
- wish i could customize the page more (landing page design, font, responsive layout, etc.)
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Adding on the Service Hub was the right choice
Within just a few days, we were able to easily get our NPS survey up and running and delivered to customers. It was a breeze.
Vorteile
We recently added the Service Hub on to our Enterprise package in order to streamline our CSAT and NPS efforts, and it was so easy to get the ball rolling. Before we made our decision, we were granted a 14 day trial period to explore!
Nachteile
I'm sure others will agree with me when I say that Hubspot needs to improve their reporting features and capabilities.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
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HubSpot Service Hub Review
Vorteile
It is really easy to track customer feedback with "Tickets" and customers having real time access to the status of their ticket through "Customer Portal" really improves customer satisfaction. The functionality of adding comments by customers is really helpful in being diligent"Feedback Surveys" really helps in getting to understand customer satisfaction and improvements in services needed.
Nachteile
Nothing really, everything up to the mark so can't complain.