HubSpot Service Hub – Bewertungsseite 4

Vorteile

It's very versatile. At SmartHint we use it from customer acquisition to team management. Just like us, Hubspot seams to be an eager to grow and evolve its solution. Every time I've contacted their support team asking about unusual uses for their software, if they didn't already have an immediate solution, they would study deeper the case and contact me later.

Nachteile

The report interface has a very limited number of free custom reports available.

Vorteile

I am really impressed with how easy it is to use. I love the feature of being able to upload images, videos and links on the pages that I am creating. They enhance the whole experience of creating and also makes the knowledge base itself dynamic and interesting, with varied content.

Nachteile

Perhaps the thing I liked least was the lack of options regarding modification of text. There didn't seem to be a lot of options regarding colours, fonts, etc.

Vorteile

hubspot is really easy to use and it makes my daily routine much more efficient.
It really helps when you need to call or make a note o create a task while you are out of the office, so you never miss a thing.
On the other hand, the sequences and scheduled emails opcions are a plus.

Nachteile

Sometimes when i make calls from the browser it is really difficult to end the call or report and i finally have to close the window.

Vorteile

it helps you to keep a record and a track of each subject, which is good for not forgetting anything

Nachteile

if you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside

Vorteile

The software is easy to make it so that your needs are matched. As a user I can change properties, set-up programs/campaigns. Furthermore I really like the way you can add data to certain deals, contacts or companies.

Nachteile

There are not a lot of things that I disliked. The one thing that comes to mind is that the knowledge base set-up didn't transfer really wel when adding articles.

Vorteile

Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding

Nachteile

The system can be very complex and not intuitive in the beginning

In Betracht gezogene Alternativen

Warum HubSpot Service Hub gewählt wurde

Vorteile

It is super easy to use. I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.

Nachteile

Sometimes connection errors, Although the issue is usually very quickly fixed it can be sometimes frustrating. Happened twice in the last 3 months so definitely not the worst!

Vorteile

HubSpot Service hub provides a great one-stop solution for a cross-functional team.

Nachteile

Some of the terminology describing product features isn't intuitive.

Vorteile

- Gmail Integration
- Pipeline Management
- Knowledge base

Nachteile

- Landing page design builder
- Editing permissions to delete

Vorteile

Hubspot Service Hub is particularly great to use for ticketing and support tasks, and the chatbot, while quite basic, provides a quick gateway to many related features and articles for our platform

Nachteile

In the knowledge base many things I would like to adjust are pre-determined, like choosing a different type of font or offering help articles in multiple languages and have them be hosted on different pages.
Also, setting up the chatbot is at times tedious because it is hard to keep a clear view of the overall process and flows, and some (minor) adjustments like changing an action that follows an event sometimes nix the whole work done priorly.

Vorteile

Easy to use. Customer support is great.

Nachteile

The knowledge base is simplistic. The forms cannot go on a Shopify thank you page. The forms notifications can only be sent to Service Hub users.

Vorteile

I like that it is very easy to use and that there are new features added that allow customizability.

Nachteile

I wish I could add more customizations and that the font for the navigation bar would change along with the rest of the body font.

Vorteile

I love how versatile the platform is and how fast I can find large groups of information about our customers.

Nachteile

There are only training videos geared towards marketing and none really specific to customer experience or customer service.

Vorteile

It's super intuitive and easy to use. You can draft and format articles quickly and formatting even carried over nicely when copy and pasting information into the articles. Our team is only using this tool internally, but there's a great option to connect the knowledge base to a page like your company FAQs.

Nachteile

I wish that the Knowledge Base allowed you to create categories and sub-categories. For our use case, it would be helpful to be able to group the categories and you can't do that, so we ultimately had to create a category for every topic because each product is unique.

Vorteile

Easy to set up and implement, not a lot of features but its good for a quick feed back

Nachteile

Need a bit more functionality and options

Vorteile

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients

Nachteile

Some problemas that i face with the dashboards sometimes

Vorteile

I like how I was able to create different organizations. Hubspot automatically add contacts

Nachteile

It hard to manage the setting but once you get used to it , its no problem

Vorteile

user friendly and saves a lot of time. Really like it!

Nachteile

a lot of notifications so I need to figure out how to turn that off or limit

Vorteile

It's a very robust software, with a laundry list of helpful features that really bring together the organizational factor of your knowledge base.

Nachteile

There are some slight complaints with the UI, but they are so minimal compared to other softwares that they are hardly worth mentioning.

Vorteile

It's great that users can self serve from the search function, but even more valuable is that we can see what most users are asking and instead of guessing or assuming what information they need, we can analyze that data to determine what we actually need to answer.

Nachteile

Although the ability to customize is impressive, I would like more customization options, like article length etc.

Vorteile

That is can be used among different branches.

Nachteile

I dont know, I thing it is a good product, but it does not offer that much that other that is cheaper dosent

Vorteile

The more interesting reason to use Hubspot Service, is because he is already integrated with Hubspot CRM and Hubspot Marketing.

Nachteile

I think that have a lot of others tools to use instead Hubspot Service, I Think that Hubspot looses their focus on CRM and Marketing, and Start the Focus on the Service that its very behind of the competitors.

Vorteile

Hubspot succeeds in pulling together everything you need to manage your customers and run your business

Nachteile

A little complicated and duanting, but the sales people are happy to help.

Vorteile

HubSpot Service Hub makes adding content super easy. The layout and the ways in which we can add new content is also very logical and easy to understand, even for users who have not used HubSpot in the past.

Nachteile

Needed to spend a little more time tweaking the keywords and tags for the chatbot in order to customise the response and to ensure accuracy.