Alchemer – Bewertungsseite 2

Vorteile

I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.

Nachteile

Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.

Vorteile

We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Nachteile

It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

Vorteile

We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.

Nachteile

Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.

Vorteile

By far, one of the easiest surveying tools out there to use. It takes almost zero time to orient yourself to the design tool, even if you are a novice, and little time to create a survey if you have prepared questions from which you are working. You can rearrange the questions on a whim, preview the survey in test mode and invite others to do the same. The results will display in charts and graphs for a snapshot of the outcome and exports to a variety of formats for quick use.

Nachteile

There isn't much capability for customization for the look and feel of the survey. If you are wanted to stand on 'brand' or communicate a particular 'tone' with your survey, this will make it challenging. The .pdf export option doesn't download in an organized format - tends to be a bit all over the place.

Vorteile

SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform.

Nachteile

I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive.

Vorteile

When it comes to surveys, Alchemer provides an easy-to-use platform for anyone to utilize, with a wide variety of ready-made forms that you can use to compose your survey questions. Once you've done so, you can send the survey to your target audience in a matter of minutes.
Using Alchemer, you'll be able to easily generate reports in the form of tables and graphs with a different structure after collecting questionnaires from recipients. This data can be exported from Alchemer in a format that can be used by a variety of statistical analysis packages.

Nachteile

Alchemer allows me to generate the surveys I need and acquire the information I need so that I may begin my study. Actually, finding anything negative to say about Alchemer is a challenge.

Vorteile

great support, very easy to use, programming API, great online panel integration

Vorteile

As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Nachteile

I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

Vorteile

Very user friendly. Has some cute features & set up that make it a bit more fun to use than alternatives

Nachteile

I haven't used it in a couple of years (my current company uses a different provider/platform); but it was strangely incompatible at times with Safari. For reasons no one could clearly determine, it would sometimes start writing backwards: entertaining, but not productive

Vorteile

Has a lot of nice features and looks pretty good on mobile

Nachteile

Can't check survey results on mobile
Survey design takes a little longer than it should
Translations are a pain to do

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Alchemer

Vorteile

Flexibility
Comprehensive solution
Modern design
Customizable
Great support
Embeddable
Does quizzes, forms, surveys and more.
Reliable
Consistent

Nachteile

None that I can think of.

Vorteile

Able to quickly setup mid-level complexity commercial surveys and clean interface.

Nachteile

Minor bugs when exporting to Excel/SPSS (workaround needed). Customisation via JavaScript is quite complex, requiring good dev expertise. Slow performance from Asia Pacific (server located only in America/Europe). Most importantly, “urgent” email support will require 2-3 days to get a non-meaningful response. Telephone support are slightly better (about 30 minutes waiting time - if you can take Boyz II Men), but usually does not solve any issue (another 2-3 days email follow up).

In Betracht gezogene Alternativen

Warum Alchemer gewählt wurde

Gründe für den Wechsel zu Alchemer

Vorteile

SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable.

Nachteile

The variable names automatically created in SurveyGizmo are not at all intuitive and are quite annoying to adjust. Gizmo can also sometimes run into issues that affect our surveys while in field, however this doesn't happen often.

Vorteile

SurveyGizmo's best feature is the user-interface and how it displays statistics, using graphs to present clearly the outcome of the survey. We're able to present at fairly high-level meetings with SurveyGizmo. Presenting to senior staff who don't normally work with hard data is always a challenge, but the various graphs and visuals really help us to convey this.
The sheer number of features and services SurveyGizmo offers is incredible, although a lot of these you may never actually use.

Nachteile

Customer service isn't the best. Although the help we did receive was useful and did solve our problem, it was the time it took to reach a satisfactory conclusion that was the issue. Maybe just a lack of personnel on their end.
Styling of surveys can be rather tedious, with no way of being able to set a standard look and feel across all of your forms.

Vorteile

Have used this as a cost effective option to supply data to a Salesforce Org. The user interface for form design is fairly easy to get up and running on. It is suitable for end business user to develop their own forms. The integration aspects with Salesforce was easy to setup.

Nachteile

Testing options. Testing options were confusing to a couple of tester and ended up having to remove some data. The integration cost have increased lately.

Vorteile

The ability to have flexible surveys in which they were condition based rather than making a user go all the way through the survey even if they aren't qualified by question 2, for example.

Nachteile

The price isn't that cheap, that's the only complaint I have, but it's a great tool overall.

Vorteile

SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Nachteile

I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

Vorteile

Great functionality in making sure clients receive surveys. Can be customized which is great.

Nachteile

Tracking could be a bit more enhanced, but overall you can still get what you need.

Vorteile

I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published. This is actually a very good feature because this allows you, as a company with a bad review, to reach out and change the customer's mind who then can reflect this effort in their review.

Nachteile

This may have been addressed or hopefully will be in the future but the software tends to run very slowly when opening files during large uses.

Vorteile

We use this as our back up survey software or if we need to run a survey offline. I like the fact that you can customise almost every aspect of your survey and it has a huge range of question types and the inbuilt analysis and reporting tool is great as you can customise and then just share a link with the client

Nachteile

It is quite expensive and although there is a free version it doesn't have many features. It would also be nice to have a better way of respondents logging in.

Vorteile

I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.

Nachteile

I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.

Vorteile

Ease of use. Much more intuitive and reasonably priced than the behemoth that is Qualtrics. I am an academic user who pays out of pocket to use this so those factors matter a lot.

Nachteile

I casn't think of any disadvantages of this software, given how I use it.

Vorteile

Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"

Nachteile

Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms

Vorteile

I like that SurveyGizmo has a user-friendly interface, an interface so beautiful that it does not bore at any time to the person who is using it, and I also like the design of each survey, it supplements the perfection of the questionnaires.

Nachteile

I have no complaints about the use of SurveyGizmo, the truth has been good all this time that I have been using it, it has provided me with the necessary characteristics to achieve success in each survey that is sent.

Vorteile

What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.

Nachteile

I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.

Vorteile

Full Feature Set
Flexible & Customizable
Excellent Customer Service
Always Improving Their Platform

Nachteile

Advanced Features may require some training.

Vorteile

SurveyGizmo has the characteristic of being able to edit a survey even when it has already been published on any website, this truth has worked enough to maintain a better statistic and maintain a much more accurate response rate, avoiding future mistakes.

Nachteile

I think that this is the most expensive platform in the market, it is one of the most expensive prices, and I think that they should lower prices a bit to maintain a better confidence with customers, they should offer more solid prices that actually offer The user can access a platform with very good features and excellent plans.

Vorteile

Easy to build, customize, automate, and report.

Nachteile

Some of the features/functions are hard to find in the menus.

Vorteile

What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

Nachteile

I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

Vorteile

The surveys looks very good on each device. Easy to export results to excel. Easy to choose the fields to view in the results page.

Nachteile

The surves dashboard is not well designed. Soemtimes it is hard to locate a survey. Complicated to edit ans missing features.

Vorteile

I like SurveyGizmo mostly because of the design, it has blue and pink colors, which generates an excellent comfort when making the design a little fun. The colors that it has in the surveys are also very good, it makes the survey not boring.

Nachteile

I have no complaint about SurveyGizmo, it is software that has behaved tailored and has made my company more and more feasible and real.

Vorteile

Wealth of features
Integrations (Zapier, Tableau, Google Sheets)
Separate US/EU servers

Nachteile

Reliability: it has been known to be down too frequently
SMTP customization is oddly hard to implement

Vorteile

Making the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself.

Nachteile

Import funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily.

Vorteile

• they answer your call in under one minute
• they are upbeat, helpful, and on-the-ball - all of them!
• a new one can easily pick up where the last one left off with you
• their software is very logical and they know how to teach you to use it
•

Nachteile

• I haven't found any!

Vorteile

I really like that SurveyGizmo is a software with many features and functions when creating a survey, it allows you to implement multiple things to give life to each survey and make it more entertaining.

Nachteile

I do not like the prices of SurveyGizmo, even though their functions are very good and go far beyond reality, they should lower prices so that they maintain a facility when accessing them.

Vorteile

I really like the easy adaptation that SurveyGizmo has, and also how generous it is to allow access from any device and offer the ability to create a survey using a mobile phone.

Nachteile

I do not like the prices of SurveyGizmo, since they surpass the price and I see it as a high risk factor, it is a very expensive tool and it does not have so many innovative functions.

Vorteile

Alchemer is great grabbing and manipulating our survey data for ourcustomers

Nachteile

it isnt super easy to manipulate the data you want in the report

Vorteile

I like the integration with Salesforce. We use SurveyGizmo for most of our forms in my company mainly because of this integration.

Nachteile

SurveyGizmo lately has been extremely slow to load. I have had to put in page timers just to display simple merge codes, or else they show up blank. I contacted customer support and they weren't able to recommend me this fix. I finally figured it out with the help of a colleague.

Vorteile

See the review, but they have a really nice survey-to-email functionality that works well for my team. Nice mobile interface.

Nachteile

Nothing yet.

Vorteile

Alchemer is very useful for any business that's looking to do marketing. You can give surveys to your customers and the results help you better serve their needs. This software is easy-to-use and gives you a quick way to create, manage, and analyze the results of a poll as well.

Nachteile

I wish there was a cheaper entry-level plan.

Vorteile

I like the format of the surveys and they are easy to navigate. I think the variety of question types are nice as well as the ability to customize surveys.

Nachteile

I do not have many complaints with this software. I have had overall positive experiences so far and have nothing to report.

Vorteile

- Intuitive interface
- Question types
- Customization of layouts (with css's), logics (with a dedicated script language and other common languages) and delivery
- Ongoing feature releases
- Great APIs
- Built in campaign mgmt
- Awesome Support

Nachteile

Minor cons:
- data prepopulation is somewhat limited in rows
- interface should be a little lighter and faster
- reporting has some customization but could be better

Vorteile

This was very easy to use and set up for a grad school research study I was doing. Didn't take a lot of time to set up and it was easy to edit.

Nachteile

This software didn't have enough features and types of responses for my needs for my survey. I had some very specific ways I needed people to be able to answer questions and this software cut down on the features in order to make it more user friendly, which is always a tradeoff.

Vorteile

Fast response time. Easy to contact. Great knowledge of the product and capabilities. Easy to use website. Constantly improving product. Communicates well with customers especially when issues arise.

Nachteile

Recently updated product which resulted with some bugs in the system. This has been resolved.

Vorteile

What I like most about SurveyGizmo is the mobile phone version, since it's great to be able to create surveys using a simple phone, wherever you are!

Nachteile

I do not like the prices that SurveyGizmo has, I think that these prices should go down a bit, it is very expensive to access high quality plans that have many benefits.

Vorteile

The ease of use and help when I needed help was outstanding!

Nachteile

Nothing really. I need to use it more often to become better familiar.

Vorteile

It's very original and very well designed I love all its procedure and results when doing any work. It is ideal for scheduled polls and I have seen fantastic results.

Nachteile

I really like the software but if you add more designs it would be excellent because it is also about innovating the quality of what you want to offer

Vorteile

1. Easy to use
2. Plenty of question types (buttons, drop-downs, etc.)
3. Easy to export & analyze
4. Fast and friendly customer support
5. Useful question and page logic options

Nachteile

1. Changes in the UI can throw you off or a few days while you adjust to the new layout

Vorteile

We have been using Alchemer a lot to create surveys and then add translations in many different languages.

Nachteile

There is definitely a bit of a learning curve to get to know how to use Alchemer effectively. I do spend a decent amount of time looking up how to do things.