Avantio

Vorteile

Sehr gutes Layout, viele Sprachen, schnell in der Umsetzung

Nachteile

Flexibilität bei den Auswertungen, Geschwindigkeit des VRMS und der Webseite

Vorteile

Avantio bietet ein unwahrscheinlich mächtiges und großes System mit wirklich vielen Möglichkeiten. Das backoffice ist durchaus beeindruckend. Vor allem vor Abschluß des Vertrages und am Anfang hat sich das Kundenbetreuungsteam bzw. die Kundenbetreuerin viel Mühe gegeben.

Nachteile

Besonders nervig waren die vielen Fehler, die in dem System noch vorhanden sind. Wir kamen uns immer wieder vor, als wären wir kostenlose Testpersonen für Avantio. Und ich meine jetzt nicht die Rechtschreibfehler oder kleine Sachen. Da waren und sind bugs drin, die wirklich heftig waren.
Ok, Fehler können passieren, aber wie mit der Meldung umgegangen wird, ist dann doch erstaunlich, zumal man das nur noch über ein Ticketsystem melden kann. In den letzten 1 1/2 Jahren hatten wir insgesamt über 400 automatische Antworten auf unsere Fehlermeldungen, Probleme, Verständnisschwierigkeiten, ... - was aber auch teilweise an uns lag, weil das System eben nicht gerade intuitiv zu bedienen ist).
Die Webseite ist ziemlich langsam - Antwort: ist halt so.
Teilweise schnippische Reaktionen des Support-Teams.
Beschwerden wurden nicht wirklich ernst genommen. Standardantwort: "... es tut mir leid ..." aber wenn die vielen Tage Arbeit und der Ärger, die wir für die ganzen Fehlerkorrekturen benötigten, so abgetan werden, fehlt es uns an Verständnis.

Wenn ich nur 3 Tickets mit den jeweiligen Antworten von Avantio hier veröffentlichen würde, wäre ein Großteil der Interessenten sicherlich gleich bedient.

Vorteile

Buchungen, channel manager, Gäste Kommunikation

Nachteile

vorlagen sind schwierig an zu passen, keine Feratel Einbindung, software zuviel auf Hotels oder einzel Vermieter gezielt, Abrechnungen mit Eigentümer sind für uns nicht machbar mit Avantio obwohl es uns schon verkauft worden ist,

Vorteile

Vielseitige Software / aber teilweise kompliziert wenn man als Neuling einsteigt!

Nachteile

Teilweise gab es große Probleme bei der Erstellung mancher Vorlagen (EG Abrechnungen) / teilweise gibt es diese immer noch.

Vorteile

~Exemplary customer service - instant chat and regular updates on cases - always delivered with sincere care. ~The price point relative to the US commission model < bleh! Seriously - go see for yourself. ~ Although Avantio one year ago sold to a conglomerate from Ireland, no dear staff has departed in fact more great talent has joined. I feel strongly that further strong improvements will push through.

Nachteile

There are EU > US voids in some channel connections, POS and user and end user interfacing. Some are minor, others are not. I've done a great deal of pressing on this - and seen results. Would behoove org to have an American consulted on engineering and marketing team. Example 1: "cabin" was mapped to "chalet" on OTA - and no easy fix. Ex 2: contact database and POS field said "region" and not "state" < no bother to us, but it sure confused a great many of our guests at checkout. This is now fixed. Ex 3: "Dear sir or madam" in automated guest emails. Not a phrase used in ordinary American English. Fixed. But there are more areas that need oversight for seamless ordinary American workflow. I'll end this subject by reiterating that they care to get this right and are methodically making updates. Wasn't a deal breaker before I started with Avantio one year and and it's only improved.

In Betracht gezogene Alternativen

Warum Avantio gewählt wurde

Vorteile

The communication meeting people great venue

Nachteile

Nothing everything was perfectly organised

Vorteile

- Website : Good. One of the only positives from our experience with Avantio, it is decent although the loading times are sometimes not up to industry standards. The templates they offer are somewhat customizable but with some limitations.

Nachteile

- Onboarding : Painful as involving a lot of manual work.- VRMS : Disappointing. The unified inbox was one of the main reasons why we moved to Avantio as we were switching between several listings on the OTAs which was a pain. Prior to signing, we were told that it did not take more than 5 minutes for any guest communication to land in the unified inbox. We quickly realized that was not the case at all and that the delays were huge (hours to days, rarely under 5 minutes), to the point that we did not use it at all because it was not up to the industry standards.To this day in the unified inbox issues are ongoing. When we raised the problem to Avantio, they encouraged us to raise tickets but we quickly realized it was not worth it. The operations/supplier tab is quite rudimentary for exemple it is not possible to plan some tasks at the middle of the stays which are very important for say, mid term rentals, it is only possible to set final cleaning and basic maintenance tasks. We tried it but stopped and prefer to continue using Whatsapp. - Reporting : Very basic. The number of reports are limited, if you have some specific use cases like for example to generate some reports by location it is not possible to date. Some important KPIs in the short term rental industry are missing as well. When we raised the issue, we were told that it would be taken into consideration. Accounting is rudimentary (invoices are not accessible after 1 month for ex)

Vorteile

What I like mostly is the possibilities it provides to connect with a lot of people, partners and create new connections.

Nachteile

There is nothing so far I don't like about Avantio.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Avantio

Vorteile

The scheduling of the event and programs of networking

Nachteile

The duplicated times of more than 1 FAVOURITE made me make a choice between which one to view.

Vorteile

the ease of searching for information within the software

Nachteile

nothing in particular, Support doesn't always respond quickly, but I understand they're overworked

Vorteile

The staff is fantastic
Helpfull and frendly

Nachteile

Nothing to complain about. I like everything.

Vorteile

Networking with obter partners and News avantio

Nachteile

The food of event and multiple places could be better

Vorteile

Integration with channels is very good and integration with other tools

Nachteile

Nothing special maybe some delayed response on request for new functionalities

Vorteile

Easy and friendly to use. I like how i can manage everything

Nachteile

Nothing - all is very perfect. I just enjoyed it .

Vorteile

Easy learning, easy managing and a very good team to deal with !

Nachteile

Accountancy and cleaning tool which don’t d correspond to our needs

Vorteile

Best pms I have worked with for the last 15 years

Nachteile

Nothing to point out after 8 years of intense use

Vorteile

Easy to use and great distribution to partners

Nachteile

No possible to edit my webpage and content

Vorteile

How you can integrate everything in just One programem.

Nachteile

It os not as user friendly as other PMs.

Vorteile

This has been a seamless transition from my old PMS / Channel Manager. Everything Avantio promised, they have delivered. Absolutely thrilled to be working with them. I wished I had discovered them years ago. I have only been live a few weeks and they have already doubled my occupancy levels.

Nachteile

Nothing at all, they system is amazing.

Vorteile

The integration process was easy, and Avantio support was very helpful and patient. The software is easy to use, the reservation system works perfectly, and support is quick and efficient.

Nachteile

Avantio is constantly improving, therefore it is hard to name some cons. We would prefer the owner section to have more features, but this will probably be improved soon.

Vorteile

Very efficient and easy channel connection which pleasantly surprised me as our previous platform wasn't too good at this. Excellent front page and very efficient all in one system, particularly the uploading of properties. Particularly useful feature is the unified inbox which allows for quick and easy communication with the guests, housekeepers, and owners without the need to specify guest name, property, booking details. New great feature is the search section on the front page which makes working quicker and easier.

Nachteile

Owner statements take some getting used to as they are based on generating a settlement first. Also, the replying to guest inquiries could be made a little easier as it is based on filling in a detailed form first which could be avoided. Currently no mobile app and this should be rectified asap. However, the main features of the system are light years ahead in terms of simplicity and integration and the points mentioned are very minor.

Vorteile

The software VRMS by AVANTIO is very easy to use.
The graphical setting and layout of their dashboard help all users to enter the data very easily and without any particular problems.
What we like very much is the fact that Avantio offers modular services.
Unfortunately today many software houses require customers to purchase the entire package: VRMS + Channel + Website and this is definitely a burden for small agencies and owners who do not benefit of high turnovers.
Avantio fits every type of users and this is for sure their strength.
From a technical point of view, the user is also guaranteed by the fact that Avantio is the exclusive partner of HomeAway, Airbnb, Tripadvisor and many other important players in the industry so I have no hesitation to recommend to all.

Vorteile

It is an intuitive software from the first moment.
It is very easy to configure templates that automate processes with reservations.
The interaction of the web with the reservation system is exceptionally good.
The interaction of the channel mannager with other tour operators is very successful.

Nachteile

The price is the biggest obstacle. But not only Avantio, we made several comparisons with different companies and all have similar prices. I understand that this type of software requires a great team behind and that costs money.

Vorteile

What makes the big difference to other CMs: the customer support is really outstanding. Try Avantio and you know what I'm talking about. Absolutely fantastic! The best after sale I experienced. Also the offers for booking portal partners for the CM (Channel Management) are definitely better than the most other CM Systems on the market. There are so many features that you may never heard of, but are useful for us and our guests and therefore bookings have increased. Excellent Price-performance ratio.

Nachteile

Sometimes languages are mixed and you may find English-Spanish or German-Spanish in one sentence.
Some booking portals have problems with connecting the right features, but this is rather a individual problem of the portals themselves. See my Pros and you can imagine that the support team also works on this!

Vorteile

The channel manager features and the integrated web.

Nachteile

The usability from mobile devices. The cost of many extra features.

Vorteile

I love how intuitive it is and that they are always improving the software.

Nachteile

I would like to have Avantio as hotel solution, not only holiday rental solution.

Vorteile

Among the various features present in Avantio, certainly the ease of connection with almost all the online booking portals is the most appreciable. The user interface is very easy to use and allows access to any type of KPI useful for performance evaluation.

Nachteile

There are a few small aspects that are improvable on the user side, including having the VRMS responsive so that it can be used with mobile devices.

Vorteile

Gives help with payments, owners, cleaners, reservations, channel manager, and the Head Manager will give support and formation, one of the rep was in the web project and she's very helpful, now she's the Assistance Head, and the department will be better (I Hope)

Nachteile

No app available but works good with IOS and Android, The assistance sometimes delays in the resolution of problems.There is nobody to answer on Saturdays and Sundays and tourism does not have time.

Vorteile

La sincronizarción con algunos portales , aunque hoy por hoy no va muy bien.

Nachteile

Poca flexibilidad en las liquidaciones no se adapta a otros modelos de facturación

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Avantio

Vorteile

El onboarding, la atención de todos y cada una de las personas que me han atendido y lo intuitivo que es el PMS en general.

Nachteile

La rigidez de algunas cuestiones.

En cuestiones como la asignación de roles a un mismo usuario. En avantio no puedo darle acceso a un mismo usuario a distintas cuestiones dentro de Avantio

Y algunas otras cuestiones.

entiendo que también a nivel de programación no debe ser fácil, pero también es verdad que a los property managers, cierta flexibilidad a veces es necesaria para nuestro día a día

In Betracht gezogene Alternativen

Warum Avantio gewählt wurde

Gründe für den Wechsel zu Avantio

Vorteile

We have previously worked with other Integration Companies with our Short Term Rental Business and Avantio far exceeds those companies with their set-up program, customer service, and availability!
And, we are paying less than the other companies which left us frustrated and looking unprofessional.
When we have any questions, they are quick to respond and are available via Zoom when needed.
We are in the best of hands which allows us to run our business and focus on our job while they do theirs.

Nachteile

The accounting end could use some improvements and they are working with us to make those happen as quickly as possible.

Vorteile

Solución adaptada a la legislación local

Nachteile

Unified Inbox NO funciona, múltiples bugs. Su product manager reconocía a finales de 2023 (video Youtube) que su producto anterior no estaba a la altura y que habían creado esta solución desde 0, la cual estaba en modo piloto y funcionando muy bien. Sinceramente, es una falta de rigor profesional decir que un producto tan tan tan Inmaduro esté funcionando muy bien. Fue uno de los productos por los que migramos de channel manager y tras 3 semanas trabajando con el Unified Inbox son Innumerables las incidencias que se han reportado, y la respuesta estándar es "lo sentimos, ha sido un error puntual". Dejo claro que la solución NO funciona, haciendo uso del Unified Inbox empeorarás ratios de respuesta, confundirás a los clientes con mensajes que se envían por duplicado, unos que no llegan a enviarse, otros que se envían por Booking cuando la reserva es por Airbnb (aún no sabemos a dónde ni a quién le llegó el mensaje), aparecerán mensajes leídos cuando no han sido abiertos porque no aparecen en los resultados de búsquedas (los tendrás que buscar manualmente ad-hoc), se duplicarán chats dividiendo la conversación en 2 y perdiendo información, etc...

Y relacionado con la mensajería, es el único Channel manager que envía plantillas con código html como mensaje automático, provocando que los huéspedes NO reciban el mensaje, sino un link que les obliga a salir de sus plataformas de reservas (Airbnb/Booking) para leer el mensaje en una web de Avantio. Qué sentido tiene¿? Según ellos el look&feel es mejor, y es cierto, pero a cambio... pierdes confianza del cliente (mucho se preguntan qué es Avantio y por qué esos links), no sigues el hilo de la conversación ya que cada mensaje automático es un link distinto, los clientes no pueden hacer uso de las funciones de traducción automática de Airbnb/Booking, y un largo etcétera. No tengáis esperanza, no está en su Roadmap el cambiar este módulo llamado harmony.

In Betracht gezogene Alternativen

Warum Avantio gewählt wurde

Gründe für den Wechsel zu Avantio

Vorteile

Nous apprécions quotidiennement l'écoute que nous accorde le service client assorti de sa réactivité.
Les fonctionnalités d'Avantio en perpétuelle évolution sont primordiales

Nachteile

Parfois, certains points ne sont pas pris en compte alors qu'ils nous semblent très important pour notre business (ex: planning des partenaires de vente croisée)

Vorteile

Avantio atende exatamente as minhas necessidades.

Nachteile

App para o celular e em geral uso no celular ou tablet quase impossivel.

Vorteile

Smooth and efficient organization
Clear presentations

Nachteile

The event duration felt a bit short; more time would have allowed for deeper discussions.

Vorteile

Au début, j'étais ravi du prix mensuel et de la promesse d'un accompagnement pour le lancement et le suivi permanent, ainsi que de la simplicité d'utilisation au quotidien. Cependant, ce ne fut pas du tout le cas.

Nachteile

Non responsive sur téléphone (inacceptable pour une société qui a plus de 10 ans !). Interface complexe et peu intuitive, nécessitant de nombreux clics ou retours en arrière pour effectuer des tâches essentielles et quotidiennes dans la location courte durée. Modèles d'e-mails envoyés aux clients mal conçus, fournissant de mauvaises informations et présentant un aspect visuel amateur et non professionnel du secteur. Annonces presque invisibles sur les plateformes lorsque publiées via ce canal (par exemple, publiées dans une autre langue que le français). Tickets au support inutiles, avec des réponses absentes ou non résolutives. Impossible de gérer les équipes (prestataires, ménages, etc.).

Vorteile

Fidedigno e excelente Software de Alojamento Local. Ótima sincronização com os diversos portais.

Nachteile

A demora na resolução de alguns tickets.

Vorteile

What I liked most about Avantio is its robust set of features designed specifically for property management. The platform is highly customizable, allowing you to tailor it to your specific needs. The user interface is intuitive, making it easy to navigate and manage multiple properties efficiently.

Nachteile

While the platform is generally user-friendly, the initial setup can be time-consuming and requires a bit of a learning curve.

Vorteile

Automatización de las tareas y la facilidad de utilización.

Nachteile

Por ahora nosotros no tenemos problemas, lo único que se puede decir es que al tener varias legislaciones

Vorteile

El encuentro y cambio de impresiones con otros colaboradores

Nachteile

Nada. Todo ha sido fantástico. Cuento con ellos, y pueden contar conmigo!

Vorteile

The platform is incredibly user-friendly, and I picked up how to navigate it in no time. The onboarding team was outstanding, and I genuinely believe that their continuous support was key to our swift adaptation. Their guidance made all the difference in getting us up to speed quickly.

Nachteile

One minor aspect of the onboarding that I found a bit tedious was the recorded AI segment, which felt slightly boring. However, aside from that, the process was thorough and well-executed.

Vorteile

É um channel manager como os outros, mas com várias deficiências

Nachteile

Pouca inovação, mau suporte, problemas que se arrastam durante anos, etc..

Vorteile

Las personas trabajan aquí
La actitud general

Nachteile

Nada importante.
Elegiría sitios con mejor sonoridad los días de ocio, para la cena y la comida del primer día.

Vorteile

Le paramétrage à la carte qui s'adapte à tout les cas de figure métier

Nachteile

La connexion au portail de dissfusion
Il y a peu d'accompagenement et d'aide sur ce module

Vorteile

The approach of Avantion people was great and personal. Having everything under one platform and working perfectly really changed my life and business.

Nachteile

Guest communication and reporting can be improved

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Avantio

Vorteile

Absolutamente facilita el proceso en el manejo de la.empresa acciones y reacciones

Nachteile

Muchas cosas por aprender der y herramientas sin utilizar

Vorteile

full integration and all features worked in Avantio , we are able to run and manage our company through Avantio software

Nachteile

Liquidation forms presented to property owners could be more simplified and easier to interpretate

Vorteile

Easy to use, you can process any aspect related to holiday rentals, from the information to send to potential guests to the payment to the owners afterwards easily

Nachteile

There should be possible to add notes in the bookings without having access to the charges

Vorteile

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Nachteile

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;