Clinical Conductor CTMS

I love Clinical Conductor!

Customer Service is second to none. I've always had a great experience with everyone from the sales team to the support staff. Fun people with a great work ethic and sense of humor!

Clinical Conductor Strong & Steady

Clinical Conductor CTMS is wonderful for trial management, finance, recruitment, and scheduling. Once you learn the interface, there are lots of ways to view information. It's one downside is it does not offer electronic source or document management. If it did, it would truly be a one stop shop for clinical trial sites.

Disappointed

Sound Medical Research

I've been using Clinical Conductor for about 5 years both as a clinical research coordinator and clinical trial manager and for the most part I've been happy with the product however the time it takes to navigate around for instance completing a visit, looking up an available time on the calendar then scheduling a visit or speaking to a CRA who needs to schedule a visit requires checking the calendar then going into studies choosing the study finding the monitor and scheduling the visit

Comprehensive but limited in efficiency

No Hurry to Fix issues....

When BioOptronics owed Clinical Conductor all the employees were invested in the success and it showed. Now

Average Product

We've had the product for about 5 years. In my opinion, the product has great potential, but it consistently falls short on simple quality of life issues. For example, allowing the ability to sort all variables on a given page, and headers should remain static when scrolling down a large data set. Depending on the size of your organization, I would advise assigning an administrator for your site to help with establishing standard use guidelines and ensuring data quality. Without one, it can be very difficult to show reliable data or provide a "return on investment".

Happy User

Good, searching can improve

Great for managing a study

Overall, this is an excellent application that helps you stay organized when managing a trial.

Time Saving

Clinical Conductor CTM helps you focus on your patients and hence, improved patients care, thus minimizing complications that might result from delays from using other methods.

Fast, Reliable Cloud based software 5.0

The ability of the system to track elements of a study to ensure you are capturing the functionality of the coordinator/PI time, ability to instill bonuses should it be needed, capture team coverage while primary will be out of office, recruitment management using social media and real time matrix showing financial analysis to make informed decisions on future studies. I would use their service and recommend to other research sites as well. Bio-optronics team has addressed every concerned we had in a prompt, courteous manner.

Long Term User

As a company that has used this program since the beginning it has been a valuable tool to our organization and has continued to grow with Research and the ever changing world. It is continuing to meet the needs of its customers and continues to ask what they can do better.

Clinical Conductor Support cannot be beat!

We began using Clinical Conductor at our site in 2008 and have been very happy with our decision ever since! You couldn't ask for better customer support!! From the beginning, all of our data was transferred from our previous CTMS with ease. Support team provided excellent training and continues to do so as the CTMS continues to evolve with changing needs at the site level. We have been able to consolidate every aspect of our business and streamline processes from pre-study site selection through close-out activities. Where previously everyone had created their own spreadsheets to monitor and measure metrics, now everything is automatic and reports can be generated at the "click of a button". The ease of exporting to Excel for those who want to maintain their spreadsheets is also wonderful! We have been able to increase our budgets for recruitment advertising by providing detailed metrics and tracking of every call received and the outcome of enrollment in our studies. We are a dedicated clinical research site with multiple offices and multiple investigators and Clinical Conductor has been a "life-saver" to effectively manage all of our projects. Our site typically has 60-70 active studies (in various stages from site selection through close-out) at all times so as you can imagine we have encountered virtually any "odd" scenario you could imagine over our 6 years of using Clinical Conductor and we have always been able to make everything work.

My one suggestion to anyone considering investing in a CTMS is to have a dedicated staff member as your Administrator for set-up; staff training and point of contact. The system can appear to be overwhelming because of the many capabilities but that Administrator can ensure things work appropriately for your site and can also develop SOPs for use and training users to ensure smooth operation. Once you get established the ease of use of the system is apparent and if you find something that doesn't work for your site the Support Team always welcomes your suggestions and provides quick instruction on how to accomplish your goals.

Infinity loves Clinical Conductor!

My owner is in another state and he can see everything from his computer that we are doing and can do his own reports....this is an amazing program!

Review from the financial analyst perspective

CC Review

Site Manager

We moved over from Study Manager to CC about 10 years ago as the financials were so much more and extremely easy to use. The customer service and training is exceptional. The company really thinks about the sites and users and always makes updates to the system.

Clinical Conductor Review

The financial reports are helpful to our accounting department. We have used this program for many years and it has been getting better and more useful as we learn more on how to use it ourself.

Highly customizable

Its great for prescreening study subjects. Keeping detailed study financials.

Review of Clinical Conductor use

I had the privilege of being one of the first sites to get up and running and be trained by someone from Clinical Conductor at our office. It was still fairly new and had kinks to be worked out but over the years it has grown so much. I really like how when they get ready to do an update sometimes they will use our site as the one to test it out on first. I think they know I will be the one to say something first. LOL I feel like a part of the Clinical Conductor family and feel as if I helped change and come up with new ways and things this system can do because I based it on our system before CC and what that system could do and when we went live I saw things I felt CC could do even better.

Like any new system there are kinks to work out even when they have updates, you don't know what or how it is going to really affect things until it comes out and the sites try it. If other sites are like me I play around with it to see how things work or not work and if I see where something would be better due to the fact that I work on CC so much I call or email them and share my ideas with them. They are very accommodating to suggestions to see how they can make it happen. Once they take it to the programmers and if the programmer does not see that the system can do it they usually try and come up with something very similar.

Love working with the people at CC. You work with them so much and for so long you get attached to them. They know when I call I really need them or I have a problem, then sometimes I go for a while before they hear from me. It also make me feel very special when I call and they know who I am by my voice. The Dutchess I am called by some, I like that. lol

Easiest program to learn and maneuverable friendly. Scheduling made easy.

We use Clinical Conductor in our research dept here at Providence. I have not been using this program very long, going on five to six months now. This was the easiest program I have ever learned. There are multiple ways to find subjects. Scheduling them is easy and you have the ability to schedule subjects noting what visit in the study they will be coming in for. We can also specify if the subject's visit will be via phone or in the clinic. We also have the ability to put in AS MUCH info about the subject as we can. Contact info. Demographic info. Diagnosis etc. We can block time in a similar manner if we need to book a conference room for a monitor meeting. Scheduling is easy. I prefer to manually schedule. Basically, you review the site calendar. Find the subject, note you would like to schedule manually. Pick the date and the time. A few clicks of the mouse and the subject is scheduled also noting what visit # for the study the subject is coming in for. Easy to reschedule subjects as well. This program stores a lot of info , is easy to learn and maneuver, ability to do A LOT simply.

Best CTMS system we've ever had.

Patient visits, Dr. Payments, Invoicing, Scheduling, basically everything.

CC

Tech support is AMAZING

CC

ACT loves this management system.

We used another system, and this one is much more user-friendly. The updates continue to improve it.

One of the better CTMS systems out there.

Over our 20 year history we've used paper, excel, outlook calendars, and then,. 3 different CTMS programs. We were ready to throw in the towel and go back to excel and outlook when we found Clinical Conductor.

Naturally, the use of a CTMS system is meant to help you manage your workload but what really stands out about CC is the operational and financial insight it gives me. Being able to see what my business is accruing financially at any given time, day or night, is awesome. Being able to determine at what capacity my staff is operating at has been huge.

The customer service is amazing. Very responsive. CC is an evolving product - it gets better and better. One issue with CC is that because the system is so powerful, there is a longer learning curve and it takes a little more time to figure out how to get the data you want. But that's what you have customer service for!

Research Department

Would absolutely recommend to different people

Clinical Conductor

Over all Clinical Conductor is an amazing program. It has so many features and capablities that it can seem somewhat overwhelming. It captures everything you can possibly think of in the ways of Clinical Research, from Recruiting, Managing Appointments, and the Financial side of things as well. CC can be easy to use with the proper training but it definitely takes a lot of brain power for one person to understand all aspects of the program. For our site, I would say it has been challenging to get everyone on board with using it to it's full potential. Customer Service is great but sometimes the turn around for answers to questions can be longer than expected.

Review of Clinical Conductor CTMS

We could not have tracked our finances to the success they are today without Clinical Conductor! Clinical Conductor has been an indispensable tool that has helped us get our finances in order, improve our ability to negotiate with sponsors, streamline our patient payments and so much more. Since establishing our business relationship with Clinical Conductor we have been able to track our receivables and collect thousands of dollars we would have otherwise lost. Additionally, the support team is wonderful, and are always available to help answer questions and provide training on how to use the application.

Best CTMS out there

We have used CC for quite a number of years now, and we know there are a lot of different options out there. What truly makes CC different from the rest is the level of customer service they provide for their clients. If you want a change, you can almost guarantee that it will happen in the next release. Their training is great and keeps everyone up to speed on the great changes.
All modules we utilize are exactly what we need.

Easy to Use

I like this CTMS much better than others I have tried. It's easier to use and has more of the functions I need.