Freshsales – Bewertungsseite 2

Vorteile

500 emails per day for free. Nice pipeline management, hands on intro video calls with personal advisor.

Nachteile

User interface is confusing. Difficult to change these around.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Vorteile

Been using it for about two weeks so far and the layout is very nice. Still need to get used to the interface but it is easier to use than HubSpot.

Nachteile

With quite an extensive database, I feel like HubSpot loads everything faster than Freshsales.

Vorteile

The ability to have automation, a place to track sales, pipelines, accounts, contacts, etc has been extremely helpful for our company and to be successful in marketing, increase name recognition, and focus on building relationships with customers rather the mundane things. Also the customization is great. Keep up the great work Freshsales!

Nachteile

Better FAQ's that help teach about how workflows and journeys work.

Vorteile

Deals pipeline, account and contact management

Nachteile

workflows, cannot use more then 1 currency,

Vorteile

Everything about this CRM is easy to use. Customer Support has been exceptional! Zoom style support calls have been instrumental in the use of Freshsales. Customer Chat and support email chains are managed quite well and timely.

Nachteile

Perhaps I need more training however, I find certain fields difficult to create.

Vorteile

It's easy to set up and use and it's self explanatory, rarely we have to contact your support team.

Nachteile

There is not a particular thing I've disliked so far.

Vorteile

Freshsales est un logiciel très adapté à mes besoins. Car il me permets de gérer plusieurs choses à la fois. Je l'aime bien.

Nachteile

Bon le monde évolue de jour en jour, donc il faut dynamiser un peu le logiciel.

Vorteile

The most impactful features of Freshsales are Lead Scoring, Email Tracking, and Visual Sales Pipeline. Its customer support team is superb

Nachteile

The login experience sometimes is tricky.

Vorteile

Molto utile per aiutare nella gestione e tenuta delle vendite

Nachteile

Non così intuitivo come mi aspettavo, attenzione

Vorteile

Freshsales consente di creare e gestire campagne mail in modo comodo ed efficace

Nachteile

Da tenere in considerazione il costo che può non essere cosi accessibile

Vorteile

Overall functionalities that allows you to do a lot of sales and marketing actions

Nachteile

Finding and exporting data could be hard. Especially when you don’t the process. Marketing automation quite hatd

Vorteile

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.

Nachteile

Notifications although automated can sometimes be delayed.

Vorteile

The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.

Nachteile

The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

In Betracht gezogene Alternativen

Zoho CRM

Warum Freshsales gewählt wurde

The option of managing deals and pipeline was not available on leadsquared. The interface is very old, and the platform is very slow and laggy.

Gründe für den Wechsel zu Freshsales

We liked the interface and the deal and pipeline management dashboard of Freshsales more than that of Zoho.

Vorteile

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Nachteile

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Gründe für den Wechsel zu Freshsales

Because the testing process was so efficient and userfriedly and we never felt alone though out and we made the right choice because customer support has continued to be so good since the purchase.

Vorteile

Easy to use product with user friendly UI and comprehensive feature package. Very good product for SME and big companies with affordable pricing plans inclusive of all necessary features for sales and inside sales team . Custom fields, pipeline customizations are some of the best features that make the product convenient to use.

Nachteile

Analytics feature needs improvement in terms of sync lag.
Some product features seem relevant to retail / ecommerce businesses. We are into IT consulting services, some B2B features seem irrelevant or inadequate.

Vorteile

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Nachteile

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

In Betracht gezogene Alternativen

monday.com

Warum Freshsales gewählt wurde

November 2021

Zuvor genutzte Software

HubSpot CRM

Gründe für den Wechsel zu Freshsales

The price vs. features compared to other providers was very competitive as we were a growing company.

Vorteile

You can manage deals, deal stages, forecasting, and a lot more extremely well within this tool. It is surprisingly strong as a standard sales CRM and will meet most, if not all needs, for a small to mid-size company. It is a stronger offering that many that target this same segment.

Nachteile

There is a lack of global integrations that make life easier, and as needs get more complex in reporting, deal structure, etc. Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration, but is problematic). Leads are better tracked in another tool.

Vorteile

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager.

I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Nachteile

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules.

Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

In Betracht gezogene Alternativen

Zoho Mail und Zendesk Suite

Warum Freshsales gewählt wurde

tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Zuvor genutzte Software

tawk.to

Vorteile

When you are a one-man band, I need as much automation as possible. Freshsales offers that and is the best at it.

Nachteile

They have a limited list to integrations to other products in the market.

Vorteile

Phone system & O365 Email Integration & reporting features.

Nachteile

Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices. Linking of Deals with Emails

In Betracht gezogene Alternativen

Salesforce Sales Cloud, Bitrix24 und HubSpot CRM

Warum Freshsales gewählt wurde

Integration & cost optimizing

Gründe für den Wechsel zu Freshsales

Out of box setup, unlimited tech chat/email support, phone system & email click setup.

Vorteile

Not much. The product is OK but the support is just mind-numbing

Nachteile

We had basic issues with everything we were trying to use. We were using the free version of hubspot and moved to freshsales hoping it would be better. It is not even comparable to the free version we were using. I have been running around from pillar to post within their organisation but they just dont care. Here is what simply doesnt work.1. Bugs: We bought the paid version of the product and we encountered serious bugs with everything we were trying to use it for. 1. Email integration didnt work 2. Webforms dont work (still ongoing) 3. Calling application (exotel) integration didnt work. 4. Importing contactswas more complex than hubspot.2. Customer support: I understand there may be issues sometimes and the basic expectation is that when there are issues, we can get help from support. Their support is the worst. For every small issue, they push a calendly link in your face and want you to schedule. And for every issue, the calendar is blocked out days out. They just say sorry thats when you will get help. They offer some free onboarding hours but the person just has a script and is unable to solve any of the issues. Even they will put you on to their support which is unresponsive. We are being tossed around with out 7-8 people who always start from scratch.3. Unprofessional: Their customer success is not just incompetent, they are highly unprofessional. I asked them for a feedback form multiple times so that our issues get recorded but they just dodge it

In Betracht gezogene Alternativen

Zoho CRM und HubSpot CRM

Warum Freshsales gewählt wurde

We were using the free version of hubspot which was pretty good but their paid version was ore expensive than Freshsales

Zuvor genutzte Software

HubSpot CRM

Gründe für den Wechsel zu Freshsales

It was cheaper than hubspot

Vorteile

Comprehensive CRM tool which blends in with your e-mail box. Primary advantage is that it screens and displays e-mails only from the contacts listed in the CRM (no need to browse through internal / vendor communication, while searching for any e-mail). Further, it categorizes conversations corresponding to a particular person (contact), company or any deal. Also, including complete record of calls, e-mails, chat and other communication to one customer by various people in the organization

The ease of task delegation / collaboration with others in the team is a cakewalk with FreshSales. Another benefit is task, appointment reminders across time zones. In addition to this, it can also tag the location for the meeting accurately on google maps / Uber app.

Tracking of e-mails - it not only tracks if the e-mail is opened but records the number of times it has been opened with the respective time-stamp. One more highlight is the bulk e-mailing to the complete database at a single click. Importantly, the e-mails are recorded as individual emails to parties in your e-mail box with a metric analysis of opens, bounces, clicks of the shared hyperlink.

Second aspect to the CRM tool is the managerial feature of generating reports. It displays reports for all team members with respective sales activities, follow-ups, action items against every deal.

Access of complete database via the mobile App! This enables quick review and follow-up drastically reducing response time to customers.

Nachteile

A limitation observed is that the software takes longer time to load in case of heavily loaded database.

Vorteile

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Nachteile

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu Freshsales

It's cheap compared to salesforce and has more or less same functionality.

Vorteile

After a busy weekend, one of the most inspirational and motivational things to look forward to on a Monday morning is the fact that I can pick up where I had left off using Fresh Sales as a guided in-depth CRM platform. This product has become like my business or team partner. The ongoing enhancement and functional upscaling of this software make for comfortable selling, tracking planning, and auditing processes. It also allows for sales teams and management to share accurate real-time information. The “On the Go” mobile app features are a huge delight for teams that are mobile and need information or need to input the same “On the Go” The task reminders that synchronize with my calendar and phone reminders allows me to stay on top of all my tasks within the system and manage customer expectations efficiently.

My sales teams are happier and more productive because of this effective tool. Built-in accounting features make it a "dream" to integrate into large financial system as well

Thank you FreshSales for brightening my day.

Nachteile

I would like more personalization for TABS in the stages of the sales pipeline. Due to our massive product offerings, we often find that we have to keep editing TABS, but it isn't a train smash. We will look at workarounds till the ever-innovative team at FreshSales provides more functional enhancements.

Vorteile

When I started using Freshsales with my team, we get amazed with the simplicity of the CRM and the flexibility of features and options with each contact. Also, we enjoyed the integration with Freshdesk support and assistance platform.

Nachteile

The onboarding was a little bit long, it took around 3 days, even though we started with a few contacts by then. I hope they improve the onboarding time or change the methodology to enroll using Freshsales.

In Betracht gezogene Alternativen

Zoho CRM

Warum Freshsales gewählt wurde

Bitrix24 interface was overwhelming for our team.

Zuvor genutzte Software

Bitrix24

Vorteile

This product offers a lot of features and does offer a multi-touchpoint approach. Email journeys, Whatsapp integration, Chatbots, SMS...

Nachteile

I miss if/than functionality in workflows. That would greatly reduce the manual work when setting up the workflows and adding new conditions.
Another thing that I do not like is the policy and the pricing related to the marketing contacts. All plans have the limitation of 1000 marketing emails per month. This can be quickly exceeded especially if you are sending newsletters to your contacts. There is an option to upgrade, but that is way too expensive and completely unscalable when a business grows. We have overcome that with integrating CRM with SMTP service that takes over this part and is calculated on the number of emails sent.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Freshsales

We were using Freshsales for 2 years now. We searched for alternatives, but we saw that Freshsales serves all our needs.

Vorteile

What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful.

Nachteile

Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me.
Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals.

Vorteile

Freshsales is always aiming for the best user experience. The support is very fast and eager to understand and solve problems.

Nachteile

What makes it good is the main fault for me as well: The software changes so much that a lot of times wrong translations come with it as well as not every single update only contains senseful stuff.

Vorteile

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner.

The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Nachteile

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way.

I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Vorteile

Como CRM para pequeñas empresas, tiene mucha variedad en la automatización de tareas. Es fácil de utilizar, y se aprende rápido, lo cual es positivo para seguimiento de los leads y cuentas nuevas. También me ha gustado que lo incluyes con gmail y outlook.

Nachteile

Cuando eres pequeño y necesitas 1 app para todo, me resultó un poco limitada. También el servicio técnico deja mucho que desear, ya que tardan en contestar.

Vorteile

There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.

Nachteile

Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).

Vorteile

Ease of use, quick implementation. Cloud based and good mobile device support

Nachteile

Does not integrate well with other Software. Impossible to get out the data in a good and automated way into corporate reporting (e. g. Qlik Sense)

Vorteile

1- Freshsales is very easy to use and is a solution that I believe is a good fit for a growing team, as the platform has a very small learning curve. I feel confident in being able to teach a new staff member how to use it.
We don't use Freshdesk, but their native integrations with that, other Freshworks applications, and 3rd party tools in Freshsales would be very suitable to teams that offer support, or already have an existing marketing/service delivery software stack.

2- The development team frequently release new features that make the experience of using the platform better and better. I have subscribed to the top tier, but even their entry level and middle range offers go head to head on features with the big name CRMs that cost double the subscription fee.

3- Finally, the mobile application's latest release is absolutely brilliant more than what you could want or expect from a mobile version of your company's sales CRM.

Nachteile

1- Some of the 'bells and whistles' that come with other Sales CRMs aren't available or can only be achieved by using third party tools (Zapier) hacked together with Workflows.
Examples of these are:
"automatically remind me to follow up if I haven't heard back from this lead/customer"; and
support for recurring deals (such as businesses that sell based on annual subscription models).

2- There seems to be a fair bit of data visible (eg: metadata on each lead or contact) that really isn't important to the average user. And it would be great if a user could choose which fields appeared in the summary view of their contact, rather than just having the first few fields show.

Having said that, the Development team appear to listen to their community, so this comment may be out of date, depending on when you're reading it!

Vorteile

The feature we often use is Marketing Automation. And of course Freshsales is very easy to use and the UI/UX display is very attractive.

Nachteile

We think there is a need for integration with several marketplaces other than Shopify
Like Shopee, Lazada and Tokopedia
Because in Indonesia, there are still many who use the Marketplace

Vorteile

The software is in the cloud can use it from anywhere

Nachteile

The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. Every day I discover new errors - limitations and bugs in the system. I will not renew my subscription. The worst part for me is the fact that I have been unable to export my contacts from the system - which limits me to go to another system that works more reliable. I am also not impressed that my credit card details are stored by the system. This is actually open to fraud and hacking - so if their buggy system gets hacked then my credit card details are open to the hackers. NOT VERY NICE

Vorteile

There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.

Nachteile

There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.

Vorteile

I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the last contacts, if we made a phone call or an email and save tasks to continue working in the future. Is also a great tool to keep track of the pipeline process with financial information and pending tasks.

Nachteile

Keep all the prospects updated is one of the topics they can improve, is not easy to always have all the team to work on a lead and add the information, and is better to work on a computer than on a phone app, in the construction field you are always traveling and is really hard to have a laptop with you so I think a mobile version with better options and more user friendly is better.

Vorteile

Email Tracking, Lead Management, Sales sequences

Nachteile

A bit higher on the commercial side than the others.

Vorteile

The the marketing automation tool is the most interesting and useful tool in this CRM. This tool help you to qualified or unqualified the lead depend on your condition. If you have 1000 leads that come from your landing page, you could not qualified by manual, this tool with the automation function will help you to do that.

Nachteile

I used the mid tier plan so I don’t have access to the Sale Forecast function with really important.

In Betracht gezogene Alternativen

HubSpot CRM

Vorteile

Easy scheduling of sales sequences and automation, mail tracking - clicks and opens, getting insights from the campaigns.

Nachteile

Few things here and there in the UI are not so good. It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change.

Vorteile

The interface is well designed, easy on the eyes and easy to find your way around. The settings are organised into relevant subcategories and everything is easy to configure even for a novice.

Importing contact data from a spreadsheet was very simple and saved us a load of time.

Searching for contacts is a breeze, the search bar at the top includes all profile fields so it's easy to find the contact you're looking for.

The support team go above and beyond to ensure you get setup quickly and to make sure Freshdesk operates exactly as you need it to and adapts to your existing business processes. For any query that I had, the team were proficient and made sure to find a solution that worked for me. This awesome support is even available on the free plan.

Nachteile

I guess it's not really a problem with the software, but we moved from a bespoke CRM over to Freshsales and as someone not too experienced with this sort of software there was a lot of information to take in at once and learning where things are and how to use each feature occasionally took a little reading, but documentation is very well written and the support team just a quick call away if I got stuck.

Vorteile

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Nachteile

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

In Betracht gezogene Alternativen

Salesforce Platform und Zendesk Suite

Gründe für den Wechsel zu Freshsales

The decision to choose freshworks was for most part driving by cost.

Vorteile

We are a company that do partnership with different businesses from Mail Centers to Co-working space. We use Freshsales to track sales activities, create our sales process. We also use Freshsales to communicate a lead. It has a variety of communication channels for email, phones, chats even WhatsApp. We also use Freshsales for reporting, sales activity reports. It pretty much has everything you will need to help your sales team.

Nachteile

Freshsales has a lot of features, and it will take some time for you to learn how to use these features to your advantage.

In Betracht gezogene Alternativen

Freshchat

Gründe für den Wechsel zu Freshsales

We use Freshworks in general from Freshdesk, Freshcaller, Freshchat and Freshsales. It's our company's main CRM tool.

Vorteile

Good UI design and user friendly platform i used freshsales for bulk email campaign and sales pipeline management

Nachteile

It a user friendly platform easy to understand about the tool if you are a fresher ...no issues

Vorteile

The customer support panel during the free trial is insane. It's like a live chat that responds usually within 15-30 mins. The tricky part is when you move to a paid plan, that vanishes completely.

Nachteile

This software has a number of issues. It is definitely not user friendly.
A number of issues plagued our entire experience, making it impossible for us to get anything done out of it, ranging from
1. City Options in the lead generation form would show up as Option 1, Option 2, instead of the City names, and this was setup by their engineers.
2. Multiple product fields, confusing customers, and us as well, and this was also setup by their engineers.
3. Account manager would promise to call, but we never had one call from him or there wasn't a single appointment he could keep in 8-10 months.
4. If by chance your account is downgraded, be prepared to lose your own data.
5. If you want to migrate to another service, there is no migration/export options.
6. Solution actually has lesser features than Google Suite, which is offered for free.
7. Email syncs have issues, and randomly connect/disconnect.
8. Integration with Facebook leads do not exist, you still have to buy zapier to integrate, in a way, for anything extra you need, you make another purchase, almost discounting the value that this could have.

Vorteile

I love Freshsales. The software is very easy to use and much more simpler then Saleforce.com. It's pricing is also fair and competitive and the email marketing, deals tabs and database are very easy to manipulate. Plus Freshsales is a part of a larger CRM service and allow you to bolt on other components if you want to do other things. I'm a huge fan of simple and Freshsales makes the whole process of sales CRM simple and easy. Very little ramp up time.

Nachteile

It's close to impossible to get customer service person on the phone and they are not fast to react. It's a shame since some of their competitors do a much better job at this. I had a question about changing my credit card information and it just way to long to get the simple response I needed in order to fix the problem. They do have a resource center where you can ask questions, but I don't get the sense that customer service is a huge priority for them.

Vorteile

easy management, high integration possibilities and high level automations

Nachteile

We should have a way to send the proposoals to approvement before send it to the customer.

Vorteile

The reports feature is above par, it helps in getting an insightful look of the data and thus, helps in proper analysis of the data. The UI looks neat.

Nachteile

UI is neat but very complex which ruins the user experience. It is also very slow and takes load of time to load. It has many irrelevant features which further degrades the UX.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und HubSpot CRM

Gründe für den Wechsel zu Freshsales

Due to the price

Vorteile

Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time. The other products that are connected to Freshsales are also highly beneficial for keeping everything within one system (support tickets, chat, marketing, etc.)

Nachteile

I wish there were more in depth reporting options on the dashboard

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Freshsales

Size and cost for our team at the time

Vorteile

If you want the functionality and capability of SalesForce for your medium sized business but you just don't have the budget, then FreshSales is the right software for you. I guarantee you you will be blown away by the functionality and the outputs you get from this for a fraction of the investment on what other corporates invest into their Sales CRM. There is too much to mention. You can synchronize emails to customers and the software is very easily customizable. It can be integrated quite easily with other software to enhance functionality. My medium sized businesses are over the moon with this software. From the reports you get, you can easily analyze the sales process and wee where the bottlenecks are.

Nachteile

Freshsales is priced on multiple users. This can get quite expensive for smaller businesses trying to tes out certain sales strategies. This is why I would recommend this more for medium sized busiensses.