tawk.to

Vorteile

Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions.

Nachteile

I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

Vorteile

We mainly use it for their live chat feature, but we're also happy with the traffic notifications.

Nachteile

Some traffic gets disconnected from their country, so their country data is gone and a default worldwide icon appears.

Vorteile

DO NOT USE THIS PRODUCT.
We have been using the product for a month, just enough time to really get the knowledge base filled in, and the support ticketing service set up, when we got notice that the page is showing a PHISHING SCAM. We alerted Tawk to this issue, and they basically said the knowledge base is not their product (which is is tied directly into their dashboard as a service they provide) and can do nothing about it. So they are willfully allowing your client data to be stolen, and have absolutely no desire to resolve it. AVOID. This company will not only make your services look bad, they don't seem to care at all of the safety of your clients.

Nachteile

Poor customer service. Which is funny for a company that literally provides customer service. DO NOT USE THIS APP.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu tawk.to

Vorteile

Easy to communicate with customers. Responses can be checked in real time. Easy to navigate. Employess can communicate with each other in DM section. Group option is also very helpful. The feature is like the most is employess can track the chat history in very convenient way.

Nachteile

There is nothing to dislike in tawk to. Ai chat feature could be enhanced.

Vorteile

Tawk was very easy to implement and allowed us to provide great customer service easily!

Nachteile

It was not visually appealing on the front or back out of the box - and it was not the easiest to customize

Vorteile

It.s free, easy to use, easy to config, works on many platforms

Nachteile

nothing at all. since it.s free, it.s an amazing tool.

Vorteile

With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device.

Nachteile

I do not have anything that annoys me when using tawk.to.

Vorteile

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Nachteile

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Vorteile

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Nachteile

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Vorteile

Tawk to is very easy to implement and use. It's my favorite live chat, and i assume most free.

Nachteile

I can't Rember if its any thing about tawk.to to dislike.

Vorteile

I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat

Nachteile

lack of automation capabilities and it is not interactive chatbot

Vorteile

It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it.

Nachteile

It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself.

Vorteile

I have had the privilege of implementing tawk.to within my capacity as a freelancer and I can say without any fear of favor that it is a smooth and easy to work with tool with good value for money because it's almost (free) to use.

Nachteile

Within the context of my usage, it meets all my client's expectations.

Vorteile

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

Nachteile

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

Vorteile

Tawk.to is a great live chat plug-in for WordPress, for example. And. It. Comes. Completely. Free. An out-of-the-box solution that will not let you down. Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as well as on your mobile - and of course, if you have the dedication to be around for all those seeking you out. :)

Nachteile

None so far - I also like the branding ^^

Vorteile

Free trial and good rewievs . I liked it

Nachteile

No mobile application so I can't be online all the time

In Betracht gezogene Alternativen

Warum tawk.to gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu tawk.to

Vorteile

I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website.

Nachteile

Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users.

Vorteile

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Nachteile

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

Vorteile

It is very easy to set up and understand, it has all the features I need, it also give the leverage of another agent to whisper some clue about what the customer want. That is a plus for me.

Nachteile

The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss a chat and I have to keep refreshing the page to ensure I do not miss any chat.

Vorteile

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Nachteile

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Vorteile

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on.

Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Nachteile

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Vorteile

If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team.

Nachteile

Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous.

Vorteile

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members.

This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk.

It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Nachteile

I really can't think of any valid cons.

Vorteile

Tawk.to allows you to chat with the visitors of your website or mobile application. The dashboard is really easy to understand. Where you can add different users. You can see online visitors of your website and you can chat with them. The setup is really easy and you can start tracking.

Nachteile

According to my experience, there should be more chat themes with different styles. All other features of tawk.to are really fabulous and awesome.

Vorteile

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Nachteile

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Vorteile

tawk.to integrated well with our website which makes it easy to communicate with online visitors.

Nachteile

I can’t recall the last aspect that failed me when using tawk.to.

Vorteile

Mi ha colpito molto di tawk.to l'implementazione tramite lo script, ho apprezzato molto il fatto che quando un utente scrive un messaggio tramite la chat live arriva un suono emesso. Ottimo veramente anche nel modificare il form, mi è piaciuto veramente molto il fatto che mentre un utente scrive ti da già in chiaro il testo, molte funzionalità ottimo veramente

Nachteile

Mi è piaciuto di meno di tawk.to il fatto che ho apportato modifiche direttamente dal sito, le modifiche non erano state apportate subito, cioè un'utente interagiva nella chat ma avevo apportato modifiche ma non ha effettuato subito la modifica

Vorteile

tawk.to enables me to connect and respond to customer queries over the internet.

Nachteile

Since I am always connected to the internet, I rarely face downtime.

Vorteile

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Nachteile

Customer service is a bit slow at times if im being honest.

Vorteile

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage!

Nachteile

The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu tawk.to

Vorteile

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Nachteile

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Vorteile

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

Nachteile

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

Vorteile

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

Nachteile

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

Vorteile

Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid.

Nachteile

I am satisfied with everything. everything works.

Vorteile

I like the parrot logo. Nothing other than that really

Nachteile

Customer support and the product experience

Vorteile

Tawk.to's live chat feature is awesome and is perfect for our website!

Their free plan is amazing, and unbeatable. No other live chat service offers the same level of service and features as Tawk without a big price tag.

Nachteile

There aren't many cons about tawk.to!

One thing which does stand out is the lack of options to fully customise the chat - maybe allowing for more customisation would improve the service. As well as updating the UI.

Vorteile

The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being an user can be ready with my solutions instantly.

Nachteile

The least I like about tawk.to is that you can't unsend a message which you have sent by mistake or with a mistake in it.

Vorteile

It is an awesome live chat app that I have been using for the last 8 months and I have enjoyed using it a lot and I would definitely thanks the developers for making this kind of app. The easy of access is awesome and the functionality is also good. Overall, my experience has been superb.

Nachteile

The one thing that I don't like is that they added the tawk.to branding in the free version.

Vorteile

Real time chat functionality built into website and the real time web traffic information that is very up to date.

Nachteile

I have been unable to save user details (eg names and notes) against chat records for the last few months.

Vorteile

We use tawk.to as a chat tool integrated with our company website. It helps us communicate with urgent customer requests in real time. Any missed chats are converted into emails so we do not forget about anything.I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality is there.

Nachteile

So far I am satisfied with this tool. No problems.

Vorteile

Ti permette di entrare in contatto diretto con i visitatori del sito, facilitando l'acquisizione di lead

Nachteile

nella versione web bisogna "attivare" frequentemente le notifiche altrimenti si perdono le chat a causa delle limitazioni dei browser

Vorteile

Easy to get started with, comes with good reporting functions and good customer tracking.

Nachteile

Currently it's a very versatile platform and will be interesting to see what kind of new capabilities come with the introduction of AI.

Vorteile

Tawk.to a l'avantage d'être gratuit et la plupart des fonctions importantes pour discuter avec le client sont incluses sans surcoût.

Nachteile

L'interface d'administration est très peu intuitive et n'est pas correctement adaptée pour les personnes qui ne travaillent pas en équipe.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu tawk.to

Vorteile

The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat

Nachteile

What I like least about tawk.to Sometimes it loses the connection and we need to reload it again

Vorteile

very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome

Nachteile

the chat notification music, that is toooooo loud

In Betracht gezogene Alternativen

Vorteile

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Nachteile

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

Vorteile

L'app permette di installare in modo molto semplice una chat sul proprio sito web. EPuò essere personalizzata in modo da avere logo del sito e uniformità di colori. Nella versione gratuita ha varie funzioni, molte più di altre app concorrenti, che sono già sufficienti a consentite tutto ciò che occorre per attivare un servizio di messaggistica o di assistenza all'utente.

Nachteile

Alcune personalizzazioni sono un po' complesse. Alcune impostazioni sembrano ripetersi e si fa un po' di difficoltà a ritrovare una determinata impostazione nel caso si voglia apportare modifiche. L'app per mobile a volte disconnette l'utenza. Te ne accorgi solo quando la apri manualmente. A volte mi ha fatto perdere alcuni messaggi non sapendo che l'utenza si era disconnessa.

Vorteile

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Nachteile

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Vorteile

The software is easy to setup, and gives you a whole new level of customer/supplier interaction. A requirement in my opinion.

Nachteile

It can be quite confusing when setting it up on a Wordpress multi-store.

Vorteile

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Nachteile

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.