eZee Absolute – Bewertungsseite 3

Vorteile

Easy to use and fast changes to Otas and great team.

Nachteile

Mobile app isn't optimized as it should be.

Vorteile

excellent

Nachteile

training dates can be more flexible excellent

Vorteile

It's very easy to use and can integrate all the features that's required to run a resort.

Nachteile

There is nothing so far, if anything happens I will update

Vorteile

Easy to use, kind staff. It has potential to be better

Nachteile

Glitches in the system, did not help. Just helped the app to confirm walk ins

Vorteile

It is very user friendly easy to used and operate.

Nachteile

There is no least right now in ezee software.

Vorteile

The main thing i liked most is the dashboard where i get all the list of the guest .

Nachteile

Iam using it currently but iam not finding any thing that i like least.

Vorteile

Easy to operate good management software

Nachteile

Login again again when it automatically log out

Vorteile

What I like the most about Ezee is that most of the functions needed are on it.

Nachteile

Nothing at the moment. Everything is well.

Vorteile

Its been great we are using ezee absolute our manuall work become ezee woth the ezee absolute

Nachteile

Cureently i wont say i lesat like about ezee absolute its pretty good

Vorteile

Right now there is no issue. oration is easy, reports are fine.

Nachteile

rate and inventory update option are good.

Vorteile

The way the product is design is quite good. The stay view is really very nice.

Nachteile

From my side I would like to say Night audit feature must be enhanced.

Vorteile

Fast and good staff have many functions of hospitality

Vorteile

Very useful and user friendly software, Every features are easy to understand

Nachteile

Till now, i did not face any issue regarding the software

Vorteile

It is all in one software with PMS, chancel manager, booking engine, guest review platform

Nachteile

The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out.

My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is.

Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest.

It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.

Vorteile

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

Nachteile

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.

Vorteile

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform.
Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Nachteile

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

In Betracht gezogene Alternativen

Warum eZee Absolute gewählt wurde

Gründe für den Wechsel zu eZee Absolute

Vorteile

When I was in Department of Front Office, I had 2 years of good experience with Ezee absolute software. The most attractive part of this software is online based. Anywhere I can access to the system and know about the status of my hotel. The featuring of Ezee absolute are very much prompt and user friendly. Mostly folio management and guest preference management are very much easy. Also maintain the room allocation and future booking allocation are much easier. Support teams are supportive and they are responding very quickly. They have problem solving tutorial, if face any difficulties, you can find yourself from the YouTube tutorial.

Nachteile

Ezee absolute are very much user friendly but develop the desk top as well as. Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.

Vorteile

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself
through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Nachteile

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

Vorteile

11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.

Nachteile

The support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.

Vorteile

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

Nachteile

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

In Betracht gezogene Alternativen

Warum eZee Absolute gewählt wurde

Zuvor genutzte Software

Vorteile

They have got everything sorted when it comes to operations of a hotel. We have almost all functionalities up and running and all our billing is integrated with Ezee

Nachteile

Because it is on the cloud, and based in a browser, it is slow sometimes. They might also roll down updates and will not tell you the impact of it. We have seen the number in reports changing and it took them about a month to rectify that. It was bit of a mess. But i would say i can live with that as long as it does not mess up with billing

Vorteile

Web based
Ease of use
Calendar view
Customer and Travel Agent database

Nachteile

No mobile app available
Not possible to process credit card payments via the Payment Gateway
Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen

Vorteile

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

Nachteile

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

Vorteile

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Nachteile

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Vorteile

It has just been 3 months since we started using the PMS from Ezee Technosys and we are fully satisfied with it. First of all it is very easy to learn and it requires almost no training to get used to the product. The most important feature we loved about the software is it is cloud based and can be accessed from anywhere. Communicating with the guests at every level of their interaction is made absolutely easy.

Nachteile

The least thing we liked about this software is that not getting to know about this product earlier.

Vorteile

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

Nachteile

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu eZee Absolute

Vorteile

I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.

Nachteile

My issues are:
- There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc.
- Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype for most communications. Half the time, it is difficult to hear and calls keep getting disconnected.
- The whole set-up process is too cumbersome. There are lots of forms to fill and even if some information has been given, it is needed again in another format etc. Once you pay, there is a form still to start product set-up. Even though you provide information about the property in a spreadsheet, should you want the website, you then need to fill part of that info again in a word template.
- Other systems in the market are much simpler. Ezee has too much detail. E.g. there are far too many reservation types. Even adding a simple reservation will take at least 2 minutes for an average user because there are too many fields to be filled.

Vorteile

The PMS and POS were good. The Demo and Deployment support by Ezee India Team were Good.

Nachteile

Need more upgrdation need to develop accounting, CMMS and MMS.

Vorteile

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

Nachteile

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Vorteile

Easy to use and customer friendly. Super!

Nachteile

Nothing that i have encountered so far. Superb product.

Vorteile

Apart from being affordable, eZee is pretty straight forward too! Owing to the simplicity of the software, the new joinees take a week or so going through and practicing, and within no time they are up and running.. checking guests in, printing folios, making modifications in the booking and generating reports.

Nachteile

The reports section, which is already extemely vast, could be further customized to suit requirements.

Vorteile

Its lifesaving for front office for any Hotels. Quick check-in, checkout any king of amendment on one click. We need to check all the reports for everyday morning meetings, so this software giving us all the reports like revenue for last night, nest month forecast,actually every-tings. One click solutions.

Nachteile

If we can use this all networks and if we can use this software in mobile phone then it will be helpful fro me.

Vorteile

System integration and set-up is very straight forward and quick to do. System is easy to operate in the day to day operation. The eZee team is providing an online training / onboarding and also offering further guidance if needed. Live chat support is always available to assist with challenges if applicable. Functions are similar to Opera and other known PMS systems.

Nachteile

Set-Up of reports can be done in a better way / offer more flexibility. Some of the support material (manual guides) are outdated.

Vorteile

Although the support and team is good, but they are not able to

Nachteile

They really need to work on their reports, which is below par and not suitable for hotels who do group business.

For example, The folio list report shows 20 room booked under 1 group as 20 different invoice numbers in the report, where as 1 invoice has been generated for the group.

This is a major flaw and concern for hotel doing MICE & group business.

Also the Payment detail report doesn't show any tax break up and is suitable for taxation purpose.

They need to come with a solution on urgent basis before they start losing clients.

Vorteile

The best thing about this software is, how ezee =) it is to use. All of my staff know the functions and can work with it. The good customer support is also a thing which we really apprecciate

Nachteile

It is really hard to find something we do not like about this software. Maybe, that not all ota's support this software.

Vorteile

ezee Absolute Chanel manager and PMS is User friendly

Nachteile

Personally suggest Ezee Absolute improve your PMS Basic Features

Vorteile

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Nachteile

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Vorteile

Remote Cloud Deployment, Ease of Use, Clean UI, Multi level access for various users, comprehensive reporting system that provides a crystal clear view of business, and a highly configurable product to suit as per the needs of the hotel/hostel.

Nachteile

None really. The Ezee team is inclusive in incorporating updates to features to cater to almost each and every need.

Vorteile

The ezee absolute software has been vital for our company, however I would like to highlight the excellent customer service of [SENSITIVE CONTENT], his extremely professional and a life saver, thank you so much!

Nachteile

I like everything, easy to use, easy to understand and with many many intuitive tools tools at your disposal!

Vorteile

Overall good. very user friendly easy to operate. The support executives are excellent.

Nachteile

We didn't receive a review from the guest portal.

Vorteile

It's mobile usability. And remotely management ease.

Nachteile

Guest database is not practical. If we change any guest details it impacts on all earlier bookings of the same guest.

Vorteile

Great User Interface, We can easily create multiple users and easy to manage. Easy to connect with all OTA,s

Nachteile

Nothing, ezee is very nice they have a great team who help us all the time. They have a great response time

Vorteile

This is the most employee friendly software that we ever used. Technical assistance is available 24hrs. Easy to operate & very reasonable comparing to other brands.

Nachteile

Nothing as such it seems perfect. We would like to take more additional services through eZee absolute.

Vorteile

Great functions, easy to use, amazing support.

Nachteile

We have no issues really at the moment. I have a function that wish to have for the POS, i think the POS provides is, i hope at least.

I am working with the Ezee Team on it.

Vorteile

Integration of the software is unique and Ezee helps specially backend team

Nachteile

Too many type , you got to buy , Ezee reservations &absolute (don’t know what feature it carries , and another one for integrating all other companies for value. And no explanation given

Vorteile

Les fonctionalités des solution Cloud ont le plus d'impact et très facile à utiliser. La solition est très evolutive et s'adapte facilement à l'existant, a notre époque et même futur.

Nachteile

La version française n'est bien traduite. Et certains rapports lié s aux client Account, et detaillés sont absents. Sinon l'existant n'est déja pas mal.

Vorteile

I have had the opportunity to work with numerous PMS and POS solutions for in excess of 15 years in the local market and rate eZee Absolute as the top performing solution in terms of features, ease of use and flexibility. The fact that the solution is cloud based offers my clients an affordable solution with the necessary redundancy. The system architecture reduces implementation time and further allows for increasing efficiencies when managing front office processes. The product has more than 400 integrations which allows us to provide a seamless integrated solution to our clients. The technology is always in line with industry trends which allows us to offer our clients a competitive edge. The after sale support is phenomenal with the majority of our calls receiving resolution during the first contact. We have used the eZee suite of products extensively implementing it in numerous properties and would highly recommend it to any hotel with the view of improving efficiencies.

Nachteile

Initially there were specific local settings that were not available, however the approach of Ezee to integrate to local vendors and the speed at which this development is carried out reinforced my initial belief that the product was well suited to the South African market.

Vorteile

Its very user friendly and cost effective even small hotels can take advantage of this software without Spending huge amount

Nachteile

None as and when if we are stuck with something the support team in less then a minute solves our issues
Hats off!!!

Vorteile

This software is really easy to operate. the updated version is user friendly.

Nachteile

Some time we face login issue and as the software is cloud base so some time it's take time to open.