eZee Absolute – Bewertungsseite 4

Vorteile

It’s like an affordable version of Opera, with all the functions.

Nachteile

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

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Vorteile

1. Can post room food bill from Optimus directly into the rooms
2. Reports give great operational and financial snapshots.
3. Auto night audit feature saves time for my front desk staff
4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go
5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally
6. Customer support is for real, always available
7. OTA bookings are directly posted to the software and are visible

Nachteile

1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well
2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available
3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers

Vorteile

Inventory updation, arrival list, channel manager

Nachteile

EZee Absolute, not easy to use, considering disconnection

Vorteile

Easy lay out for Front Desk staff. All important information at a glance. Easy management of reservations, rooms, check in, check out.
Reports for all important daily operations for the hotel, Front Desk, Housekeeping, Back Office and Managers.

Nachteile

I´d add an faster way to assing the reservation to the rooms, a feature where the Hotel Manager could set line guidance for the assigment of the rooms and it would be done automaticaly by the system for all reservations upon request.

Vorteile

Ease of use.
Stay view
GST reporting.
Cloud operations
Mobile app

Nachteile

1. The dashboard after logging can be avoided. It makes the operations slower.
2. When I am single user or when I am the same person who was working on the reservation, please do not lock the reservation and other operations. The performance of the software is negatively impacted due to locking.

Vorteile

In eZee Absolute the option of night audit is very useful and it is easy to keep a record of the daily revenue and the room activities

Nachteile

Completely satisfied about the software. No specific cons

Vorteile

After sales is excellent. Ease of use and very much user friendly.

Nachteile

I would say, if you can enhance the overall look of the software, more over the design will be good.

Vorteile

This system is simple to use, easy to learn for new users, and doesn't require extensive training

Nachteile

Dont have any thing which I don't like in the software.

Vorteile

eZee makes our work easy, they provide excellent support and service they resolve issues within 24 hours.

Nachteile

The issue with login logs out. also the software slow down some time.

Vorteile

- Support is Excellent
- People are friendly who works the back end.

Nachteile

- Some take might take longer than others
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Vorteile

It is user friendly. It has multiple options do perform desired operations. It connects well with other apps.

Nachteile

Not as such. They keep on updating new things for the improvement.

Vorteile

We are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.

Nachteile

If there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.

Vorteile

Complete, easy to use, efficent support and very kind support team, growing functions, nice and useful user interface

Nachteile

Would be appreciated accessing to online help and function description within each screen. Some improvement is requested on reports parameter.

Vorteile

We use eZee absolute across all our 8 Properties, We are impressed with the overall experience and specifically with SSO, Clean UI and for sure user-friendly PMS Software. Team can learn PMS in a day and rollout is quick. Most Importantly very quick and responsive tech support.

Nachteile

Since we have multi-property, Centralised database would have been great help to retrieve data, understand this on the roadmap.

Vorteile

Clear screen, a lot of options and details, customer care is very good. Fast and easy to learn.

Nachteile

Sometimes errors occur and I can't modify them, too many clicks to do simple things, net lock is annoying, folio settlement is also to many clicks...

Vorteile

Web Based Software
It has very quick customer support
The price of the tool to the service you get is great

Nachteile

Difficult to connect to OTA's
There are too many windows, you have back office, front office and the OTA channel

Vorteile

I like the ease of use, great customer support when needed. Also the broadness of products and modules that can all be integrated and they work great together.

Nachteile

I think the interface is a bit blend. Some color would make the interface more attractive.

Vorteile

El sistema es muy intuitivo y fácil de usar, cuenta con una aplicación móvil en donde puedo administrar mi propiedad desde me encuentre.

Nachteile

No existe algo que no me agrade del sistema

Vorteile

We constantly get positive feedback from our clients in respect of functionality and value for money, delivering beyond expectation is easy with a product such as this. The rep and her team are knowledgeable, friendly and always deliver a solution to any challenge we face.

Nachteile

There isn't anything that I dislike about the product.

Vorteile

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations .
The various reports that can be generated reduces manual work and minimises errors.

Nachteile

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

Vorteile

- Cloud based solution, easy to use with all functions required to manage one or many hotels
- Mobile app is available
- great customer support.

Nachteile

- mobile app screen only shows 4-day room status; it's better to increase to at least 7 day
- there should be discount scheme for long-term customer

Vorteile

eZee offers the precise results and level of management that a large chain like Zostel needs; also including a range of valuable features for financial tracking. It has indeed been helpful in helping us manage a growing hostel chain.

Additional Note: 24x7 support, and swift resolution of queries

Nachteile

The user interface could be worked upon a bit, bringing more intuitiveness to it.
The last UI update was long ago.

Vorteile

You get a good training when you start with. As it a cloud one, it doesnt take long to load or to refresh or change the screens. It can only manage rooms but not banquet. You have to look for workaround. Reporting is good.

Nachteile

No banquet management. They attend to customer calls but have very beginners assigned from whom you have to communicate couple of times. And then you dont get the best of the solution. GST handling needs to be nurtured.

Vorteile

Operations are easy once you know where the required operation/ action is. some times it takes time in looking for the option. It could be further made easy to make it more useful and quick. I have experienced that eZee absolute had a very good team to assist their clients and are a real asset for the organization. Always happy to help.

Nachteile

it could be bit faster in the operation.

Vorteile

eZee Absolute being a cloud software does not require to be installed on different machines. You simply have to login with your user name and password to login to your hotel account. It is very convenient and easy to use. If by chance there is anything unclear you can call the support team and talk to them directly to get their help.

Nachteile

sometimes the phone support shows up as busy. In such times I normally try their skype or other chat support and get help.
Few more feature can still be added to help hoteliers like me.

Vorteile

Good software for budget hotel specially cloud base

Nachteile

Some of features doesn't have like tariff posted for the day

Vorteile

All in one platform required to manage the hotel.

Nachteile

Prices for some add ons are too much I would say.

Vorteile

User friendly and live support. Seldom had any unresolved issues.
Switching over from one hotel to another is very easy in group hotelering. Can view guest checked in and reports of invoice breakdown gives proper idea of business generated

Nachteile

Cancellations are not reflected on OTA software . This has to be resolved at the earliest in consultation with Booking.com. otherwise it is a revenue loss for business entities

Vorteile

Simplicity with innovative Tech tools

Nachteile

Lack of other modules like IPTV software that can run an entity on all fronts as a complete package for say?!

Vorteile

The reason the the product is online and user friendly.

Nachteile

Since the software is priceD based on the modules subscribed, easier way to subscribe to these modules will be through the admin would be a great advantage.

Vorteile

Many features for all the hotel admin
Connect with almost the most OTAs on the market
Have a 24/7 support

Nachteile

If one of the rates is not ok because of any reason like an OTA discount everthing get wrong
Not so user friendly for the hoteliers
Many features that are for the same use
Not a pretty interface
One of the most expensive channel manager
The support team is on India so the english is really confuse sometimes

Vorteile

ease of use - simple - to the point - hasslefree | all team members are so keen to help - I hardly come across with such team while using any other software - they do anything to get your work done and most important any part of the day or night ( this is fantastic) feel safe and carefree to use the software as help is just a click away anytime - Representative has guided me so well and were always there to help.

Nachteile

billing system - tax system - accounting part | GST NEEDS TO HAVE BILL NO IN ORDER SERIAL WISE - EZEE IS NOT ABLE TO HELP ME WITH THAT - GST PART IS KIND OF VERY COMPLICATED WHEN FEW THINGS COME ACROSS - ALREADY REFERRED SAME TO REPRESENTATIVES

Vorteile

Customer Support always there to help you. Keeping records of Customers making it useful, operation become smoother.

Nachteile

On Every integration they ask for payment, which i think should be discussed in starting itself. Overall Nice Experience.

Vorteile

Web App, Clear dashboard of daily activity and revenue generated. The staff were very friendly and the advise they gave is quite informative. The Cloud Developer Mr. Vali Sheik Mohamed knows the product very well and quick trouble shooting. More than the technical understanding acting mature, excellent communication with client to resolve issues, good leadership, attitude to help client to make use of the solution is what we noted in him. overall good product.

Nachteile

The product is excellent and i noticed that it is a bit slow in response. However application was robust, stable and never failed.

Vorteile

In the cloud. Many functions, good reporting software.
Can track who did what. Can send automated check-in emails etc.

Nachteile

-Should have more options to select what is send automatically to which staff member under email settings general.
-In house sheet, showing people staying over, people leaving and people arriving, now only the arrival list is send the departure list is separate.
-Reporting should show bookings and revenue per nationality
-Should be a way to hide old staff in the user list, the list get really long now.

Vorteile

It's easy to use as we can access it anywhere from our mobile phones.

Nachteile

Extraction of report is limited. It would be nice if we have option to breakdown some reports.

Vorteile

I like the way PMS is designed.
Easy to learn . Fast to get required tasks accomplished.

Nachteile

PMS Purchasing & part As it was a bit confusing

In Betracht gezogene Alternativen

Warum eZee Absolute gewählt wurde

Gründe für den Wechsel zu eZee Absolute

Vorteile

It is easy to learn, easy to teach, and fairly efficient.

Nachteile

Some of the functions could be better such as search feature.
City Ledger Accounts should be adjustable without having to close the account.

Vorteile

The software is web based so we can access the software from any location we need. Customer support which is available 24/7. The best thing in this software is they do all the changes when required by the law of our country. so that we will have a smooth operation

Nachteile

Sometimes the price could be expensive for larger hotels, but for average hotels its ok. eZee has other software if we need we can switch to them.

Vorteile

Easy to handle and always good to use as it is a cloud system, no worries about the data loose and system crash.

Nachteile

sometime slow and we feel a common problem every month that even we paid the Invoice still we are received the Pending reminder.
We Suggest extract that user who already paid their part and just send the mail only to them who are still pending.

Vorteile

It's been two years we are using Ezee Absolute software at Roadhouse Hostels and it's very user friendly and cost effective, as the name suggest "Ezee Absolute" its very easy to use. The support team acts promptly to help and clears our doubts very patiently. They are having integration with lots of OTA so suitable for any kind of business small or large.

Nachteile

I wish if there were more customization available for tally integration but still there is nothing to complain about.

Vorteile

User friendly,Differs vibrantly from our previous software in terms of handling

Nachteile

On Saturday afternoon and Sundays we are unable to contact the customer support through phone.

Appreciate if south language representatives are available to assist.

Vorteile

The best thing I like about this software is the 24x7 support. You can buy the best software available in the market but if you don't get the service on time (when you need it) the software is of no use. With eZee, I know that I am in safe hands as I get service round the clock (even after regular working hours).

Nachteile

I miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow. May be sometimes it is my end or sometimes the provider. But overall its a good experience.

Vorteile

It is easy for use. Very User friendly. Flow of the hotel personal doesn't effects working quality.
We have all necessary tools for managing hotel, also reduce costs on commission for OTA-s with help of booking engine of Ezee PMS and it's marketing tools.
System is cloud based.
Doesn't have system bugs (at list we didn't have troubles with it.
Support is very friendly, fast and professionals.

We are really glad to have solved one of the main problems concerning PMS software.

Thanks to Ezee Absolute.

Nachteile

- Trying to recall problems, or at list what should I have changed in system, but doesn't come any good idea.
- Nothing important to be listed.

Vorteile

The bookings engine front end and back end is great. The new UI is great for the Analytics. The functions and few features are great if we compare it to the pricing. Support provided by the Support guys are best in class so overall its an awesome combo.

Nachteile

The booking reports need to be improved. Also when the report is exported to excel the format is not very great to play with the data.

Vorteile

you can change and modify the reservations very easy. even the feature to hold a reservation with the remember email is quite good

Nachteile

the software needs quite good internet connection and in galapagos most of the time the internet is bad. so the software is very slow and you have to restart the system quite often

Vorteile

User friendly and very comprehensive, easy to integrate and connect and easy to train

Vorteile

User friendly process to work with this PMS and I can access this from any where. And also support from Ezee is very good.

Nachteile

New update I don't like so I am using my old version because I feel that its easy for me. In mobile by web its not working update rate and all

Vorteile

Ease of use, 24/7 support and reliability

Nachteile

Lack of group booking functionality
No documentation provided after upgrades

Vorteile

As is the Name "Ezee" so is the software to use ;-) Easy to access, Easy to understand. Simple and not too much complicated. Less time consuming. Productive.

Nachteile

Should have many more customizing options in terms of flexibility, Not very reliable, Some bugs that need a bit fixing, BUT that's OK as it's individual and situational