ManageEngine Endpoint Central – Bewertungsseite 12

Vorteile

The fact that I can deploy packages, components and prerequisites to endpoint devices for remote installation is - bar none - the "killer feature" I was looking for given the complexities of my environment.

Nachteile

I'm not a fan of the ZoHo branding and integration, it seems disjointed and I've accidentally activated trial features a few times, when I was just trying to investigate the options within the software.

Vorteile

product is stable, frequent updates, it's not very expensive and gives you the opportunity to get into the RMM world at a lower risk.

Nachteile

customer support is mediocre; response is slow; even though there are updates, it feels like they are lagging (example - they came out with creators update support 1 week back, office 365 pro plus recently), the application is not very intuitive.

Vorteile

- stable
- ease of use
- value for Money is excellent!!!
- covers (almost) all our endpoint management Needs
- steady improvement in functionality

Nachteile

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Vorteile

I've used ManageEngine's Desktop Central for over seven years. The quality of the service has improved over and over, deployment is easy, and their tech support will do whatever they can to help resolve any issues. I highly recommend this product.

Nachteile

Time zone differences with tech support can delay response time.

In Betracht gezogene Alternativen

Jamf Pro

Vorteile

It´s very useful for daily business. Patch Software, manage computers (with services, Task Manager, Remote Control...) and many other features works great in Desktop Central!

Nachteile

Manage Engine offers many other tools for administration. It would be nice to manage all on one web interface.

In Betracht gezogene Alternativen

ACMP Suite

Warum ManageEngine Endpoint Central gewählt wurde

price-performance ratio

Gründe für den Wechsel zu ManageEngine Endpoint Central

It was very easy to try Desktop Central (trial). FAQs and support sites are very good. Using Desktop Central is very easy.

Vorteile

User friendly,
Best dashboards and interface,
Best patch management,
RDP to computers by secure gateway from everywhere

Nachteile

License management needs further improvement. It takes a lot of license inventory for a program. Example: Dessault Systems (Catia)

In Betracht gezogene Alternativen

ServiceNow Customer Service Management

Gründe für den Wechsel zu ManageEngine Endpoint Central

DesktopCentral stands out in efficiency and cost comparison.

Vorteile

There are so many tools available in this solution and it provides a lot of control over many of them. The software patching allows you to upload your own software and pick from a huge list that ManageEngine maintains. There are several ways to install the agent on computers and has a guide for every method. A unique thing that I did not see in other solutions was a software portal for the users. It's a place where they can go and install software from a list of programs that you specify.

Nachteile

The all-in-one is a double-edged blade. There are a lot of great things but it means there is a lot to go through and learn as well as configure. The remote tool has a little bit of delay though that is manageable. I wish there was an easier method to bulk install for those not on a domain.

In Betracht gezogene Alternativen

NinjaOne und Pulseway

Vorteile

- Centralised patch management
- Vulnerability and threat management works pretty well
- Excellent, responsive support team
- Once you get used to how it works, it's pretty robust and nice to use
- Nice MDM, desktop, laptop and mobile management all in one place

Nachteile

- It takes a while to get your head around how updates are applied - it is quite 'batchy'
- The MDM UI is sometimes a bit confusing

Vorteile

There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk

Nachteile

The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Vorteile

Nothing comes close to Manage Central when price per value is obvserved with the only issues being that it is a lot of information all at once, and that it has many configuration abilities and options.

I have used this solution for a couple months now, but my experience with Zoho SaaS has been spectacular with 0% downtime on my original site I launched as a side project being 0 in 386 days!

Would recommend this to anyone looking for a serious solution, and even to hobbyists and home lab users just looking to try something out!

Nachteile

Software is extremely customizable and granular, but has a sharper learning curve than a click and deploy solution. However the extra configurability is crucial in fields that require compliance, governance and hard coded security with a clear and present chain of command.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum ManageEngine Endpoint Central gewählt wurde

Transparency in communication and pricing.

Zuvor genutzte Software

NinjaOne

Gründe für den Wechsel zu ManageEngine Endpoint Central

Configurability and tangible experience with Zoho and their ability to honor SLA agreements unlike a certain other RMM company.

Vorteile

Easy deployment on all devices. Asset management is easier to track. Never worry about Windows updates again.

Nachteile

When something fails there's never a clear reason as to why. Remote support doesn't always work as expected.

Vorteile

Desktop central patch management and Remote control

Nachteile

License inventory and audit logs , Limitation on license part on OS deployment.

Vorteile

El fácil manejo de implementación de parches, como también la instalación de sistema operativo a nivel de red, y la información detallada de los dispositivos registrados.

Nachteile

Hasta ahora no tengo ninguna quejas sobre el sistema .

Vorteile

Price.
Features.
User-friendly.
Support.
Interface
Custom package
Patch management

Nachteile

I can't find any issue, but they can improve more on the MacBook templates and more command line options for Mac.

Vorteile

Desktop Central offers a lot of features to effectively manage several devices anytime from single Central Device. Some of the most helpful features are Turn On/Off the controlled devices, Operating System patch management, installation and deployment of Softwares, file transfer using Remote Sharing etc.
Desktop Central allows patching, imaging and deploying of OS, which helps a lot in keeping all the devices safe from known/unknown Security threats by remote upgradation. Desktop Central also allows us to monitor several things like Login History, Software and Hardware Changes etc which helps our organization a lot in monitoring the use of our devices. Overall, we can have full control over all of our devices easily and effectively from a single Central Powered Device anytime.

Nachteile

A few things I think should be improved with Desktop Central is their Customer Support Service. Recently, some people from our organization were having trouble with Desktop Central but the Customer Support team was not effectively helping them out. Though, the problem has now been solved because we went through their Guides and Documentations and figured out how to fix things up.

Vorteile

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Nachteile

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

In Betracht gezogene Alternativen

SolarWinds Service Desk und Zendesk Suite

Gründe für den Wechsel zu ManageEngine Endpoint Central

Because all of the functionalities and scalabilities the other ones lacked.

Vorteile

It is one of the most useful and handful Unified Endpoint Management tools. The compatibility to be used on all operating systems is an advantage, and the ability to apply and remove licenses remotely to all endpoints that are being managed at the company can make work easy for both users and system admins.

Nachteile

Computer imaging has a lot of capability, but it also has a lot of flaws. The cause of the failure is unknown, but it takes a lot of maintenance to keep it running. There's a lot more this tool can do, but it's important to focus on the process's stability first to ensure that fundamental skills are addressed before adding new features.

Vorteile

Remote support features. System manager with remote command prompt support. Access to registry, inventory and hardware and software settings.

Nachteile

Won't get installed or updated easily in clients computers. Remote support connection outside of company network is hit or miss.

Vorteile

For such a great price you get fantastic tool with which you can do absolutely any action on any managed OS, as well as get any inventory details for the licenses/hardware and so on.

Nachteile

Sometimes we have had issue to deploy particular patch, however it has been resolved promptly by a support.

Vorteile

I have used Desktop Central to manage devices that aren't necessarily connected to our domain for swaths of time. The past year it's been hard to keep track of roaming devices. This product helps ensure they meet our security compliance and that they are getting their patches.

Nachteile

Sometimes deployments fail without error codes, makes it difficult to know what went wrong.

Vorteile

We like the automation of ManageEngine Desktop Central. The basic inventory of hardware installed on the systems makes it easy to gather information to make decisions on upgrades refreshes without having to sit at the machine. Desktop Central also reports warranty information on systems which is helpful for budgeting purposes. The built in alerts aid in completing our daily checklists as they alert to vulnerable systems that need to be patched.

Nachteile

The software does come with a great deal of options and functionality but for a small startup, it is somewhat pricey. We have found other solutions that have similar functionality that also incorporate anti-virus and malware protection that are less expensive.

Vorteile

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Nachteile

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

In Betracht gezogene Alternativen

Jamf Pro

Warum ManageEngine Endpoint Central gewählt wurde

We went through product webinar videos and were able to setup our-self. Also, ManageEngine DesktopCentral support was there to help, whenever needed.

Gründe für den Wechsel zu ManageEngine Endpoint Central

Since, ManageEngine has invested much in continual development of DesktopCentral UEM. It's now offered in Cloud as well. Easy to setup, configure, quick learning curve,

Vorteile

It is developed using the common sense. Just when you think how could you do or make something... it's already there, cause someone already thought about that.

Nachteile

The logic of the distribution servers is not the best... but maybe the solution is put everything in the cloud.

Vorteile

Software deployment is great and Simple to use, the software portal has really decreased the amount of IT tickets we receive in relation to software requests. The tools are also very useful, we have setup reboot polices to force updates to install and set up remote control so we don't need to run around the building. We found the patch management module easy and quicker to use than WSUS and the reports are also more specific.

Nachteile

No software portal for mac. License management is tricky to use as it is based on the product and version, some software has multiple versions depending on install date so can be hard to track.
Would like to see better reporting in regards to USB device management particularly for drives

Vorteile

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Nachteile

Customizing the dashboard and reports control could have been more user friendly.

In Betracht gezogene Alternativen

LogMeIn Miradore

Gründe für den Wechsel zu ManageEngine Endpoint Central

Ease of business, User Community and Product Vision

Vorteile

Lots of powerful features especially in patch management and software updates

Nachteile

Hard to navigate sometimes and some of the useful features takes time to understand

Vorteile

It's Central platform for remote access. We can quickly search for a system name and connect to the client computer, almost instantly, and start troubleshooting the issue.

Nachteile

Its UI can be quite confusing at times. It can be significantly more improved just on the usability stand point. There are a occasions where I find it difficult to find a way to filter a column (ie current logged in user) only to realize i'm searching the entire instance of Desktop Central.

Vorteile

All you need is right there, deplyment is so easy, i took me about 2 hours to enroll all of my clients from 5 different locations around the country.

Nachteile

To keep a healthy system patch manament and deplyment is a critical feature, cons in Management is that if patching fails, there is no explaniation. Also i could not set the time my self to deploy, just inside or outside of buisness hours.

Vorteile

All the features I have seen in other products brought together into one. Software deployment is essential and easy.

Nachteile

Need a better mobile app. Needs to have more functionality when mobile.

In Betracht gezogene Alternativen

Atera und NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde

All in one product

Vorteile

Patch management is helping me a lot.. i was struggling to manage WFH systems and the ManageEngine tool made my work easy.

Nachteile

Vulnerability scanning or Vulnerability patching not available in cloud.

In Betracht gezogene Alternativen

Qualys Cloud Platform

Gründe für den Wechsel zu ManageEngine Endpoint Central

Easy to use and manage.

Vorteile

It is super easy to start deploying agents and start managing our desktops and laptops. Also like that the endpoint user can see what is happening at the same time and can work with me on issues they are experiencing.

Nachteile

I do think the idle time is pretty low as sometimes I am trying to install things that take a bit longer than usual and I do not want to keep having to close windows and remote back in. I've also struggle with the monitor selection that keeps switching without my prompting.

Vorteile

Ease of remote access control with variety of options along with ease to access endpoints with elevated privileges.

Nachteile

Have been using manage engine desktop central (now Endpoint) for years. The on-prem implementation can be a little tricky like any new tool/app in the environment but we are moving to the cloud version which is a Saas based solution and is very easy to implement and have pretty much the same features or more.

Vorteile

This software is really good shut the price and features it comes with. Replaces a lot of tools we have had to mismatch and put together all in one.

Nachteile

The user interface and language of the site is somewhat confusing and not intuitive. They have a log guides that help. Just not as intuitive as I had hoped.

In Betracht gezogene Alternativen

NinjaOne

Warum ManageEngine Endpoint Central gewählt wurde

We still use reach but in a limited capacity.

Gründe für den Wechsel zu ManageEngine Endpoint Central

Overall functionality is better.

Vorteile

What I like most about ManageEngine Desktop Central is that it scans all our Windows computers on our network, and checks and reports on which computers require Windows Updates.

Nachteile

Sometimes the Windows Server component of ManageEngine Desktop Central does not start up on boot, and has to be started manually. It means after a reboot of the server, sometimes we do not notice the ManageEngine Desktop Central server hasn't started up and we do not receive reports for a few days.

Vorteile

- Complete feature- easy to use- good report- inexpensive price

Nachteile

- dont have desktop apps for manage- some feature have advance setup- status of device sometimes not realtime

Vorteile

I love that even the free version contains many great features such as Asset Management, Configurations, Mobile Device Management, Remote Control, and many more.

Nachteile

The price difference between the Enterprise Edition and the Professional one is much but their functions are not that much different.

Vorteile

manage all desktop laptop from a single platform, user can enroll by themself from the portal

Nachteile

it should synchronize data with Asset explorer , but that option is not available,
MDM is not supporting linux

Vorteile

Ease of use, available feature to monitor status of specific computer desktop, server and laptop. As part of my job, to ensure 100% software patches are applied and monitored this application is very important to me or must have.

Nachteile

Poor support, raised a simple recurring issue (which suddenly occured) but no sulotion even remotely checked and provided the logs but still no clear guidance on how to correct. We have software patches for some reason cannot be distributed to computer desktops. We can manully download from the server and iinstall manually with no issue.

Vorteile

User friendly and cost effective solution and reporting cabapility is best at granular report available

Nachteile

All features are good except it should have more options available for Mac devices management

Vorteile

I like how easy it is to use as this helps with implementing access to our help desk as well. They can easily access machines with remote control access and software deployment.

Nachteile

I would like to be able to fully customize reboot settings.

Vorteile

Personalized Patch Dashboard.

should be provided with Modified or Personalized option.

Nachteile

Personalized Patch Dashboard.

Modified or Personalized option will be the best part of Manage Engine Desktop Central

Vorteile

The cross platform coverage is not just lip service. We manage Linux, Mac, and Windows machines on equal footing.

Nachteile

The weakest area of DesktopCentral would be realtime scripting and diagnostics. Software analysis and reporting is sub par. There are gaps in functionality where the system is gathering certain data points, but you cannot report of script based upon them. For example, you cannot search machines for active processes. Most of this can be worked around, but is inefficient.

Vorteile

Threat & Patches very usefull because we dont need to get another commercial vulnerability scanner. Can complement with Open Source tools for vulnerability scan. The patch manager is awesome because we can patch third party softwares.

Nachteile

Mobile Device Management because if implemented we would have to publish on the Internet so that the phones can see the server. This would be good as an add-on but for cloud use only, not on premise.

Vorteile

Interacting with my IT team has been made so much simpler using this tool. My IT team can simple send a remote request and then also push any updates and any messages to me via this tool. It's easy to use and very simplistic which is great. It allows the IT team to do what they need to without hinderance.

Nachteile

There is honestly nothing that I dislike about this tool.

Vorteile

I knwo Manage engine products for a longtime, before they sneaked unter ZOHO hoods, but just for test and integrations with vendors I was working for.
now, running my own business, was looking for an easy to use solution for myself and my tenants.
als requirements are fulfilled.
which are primarily: remote support and patch management and MDM (more to come, integrate)
the ease of use, many features combined in one Web UI, useful add-ons to Microsoft build-in tools.
one agent for a lot of functionality, not for each and every feature a dedicated tool or agent.
remote access to clients, supp

Nachteile

- what could be better would be remote printing capability would be a nice feature, this is missing to comparable product for remote support/access ...
- Ui a little bit better modernized, sometimes switches and radio buttons are not highlighted enough

Vorteile

Patch Management. Yes, it's easy to use and easy to integrate.

Nachteile

OS deployment. because the feature need to install some add on.

Vorteile

When its working, its simple enough to use.
It has an easy to access user-based software catalogue / app store.
Good feature set over the competition.

Nachteile

The endless number of bugs and faults and problems that have plagued this software since version 10.0.6 was released.
The support team can be a bit of a struggle to deal with, both from a timezone perspective, and the reduced english speaking capabilities of some of them.

Vorteile

One of the tool's best functions is patching. The user interface is stunning, with numerous features that provide a rich user experience. Other appealing features of the solution include software deployment and license management. Software metering comes in handy when it comes to renewing licenses and purchasing new software.

Nachteile

Despite the fact that the solution is packed with functionality, further integration with the Manage Engine Stack would be beneficial. The other two areas that should be addressed are customer service, disc cleanup, and group policy.

Vorteile

Desktop Central is a turnkey out of the box application. it is very simple to setup and implement into an company environment

Nachteile

There is not really any cons because they keep improving and building great features and intergration.

Vorteile

The GUI is really simple and very similar to how other manage engine works. The deployment function and setup will be simple to learn and won't take up much extra time. Additionally, the utility is accessible for a variety of operating systems, making deployment simple.

Nachteile

Patch installation frequently fails and it doesn't appropriately indicate the reason or error for the failure.