ManageEngine Endpoint Central – Bewertungsseite 13

Vorteile

None. This product is absolute garbage that never works. It requires weekly patches to fix the problems from last week. Product only works less than half of the time

Nachteile

Your Customer Support is the WORST. It takes days to get a response

Vorteile

Gives us the ability to monitor and run reports on all of our end points. The higher end component for OS Deployment has made PXE booting and loading as easy as clicking a few buttons. We can now deploy images on new or redeployable PCs in under 10 minutes and have a user setup and working in about 20 or less. Patch scanning and remote software deployment are amazing. Configuration changes like USB drive locking, printer or other kinds of things can be managed for better security. Documentation is fantastic with a large KB site.

Nachteile

Can be difficult to figure out some things. Some areas are accessible through multiple different ways to get there. Some areas can be a bit convoluted.

Vorteile

I've been using Endpoint Central Cloud for a couple years now and I can say that it's a been a life saver. Easy to access data on inventory, patching, and management. Good support as well as long as you don't mind some back and forth with the tech folks. Overall a great product for a good price.

Nachteile

Patch management can be a bit finicky. One of the things I dislike is when you push a patch to a group of devices, if a single device fails the whole push fails.

Vorteile

This software allowed us to consolidate our desktop management and reporting into a very user friendly tool that makes getting to the information quite easy.

Nachteile

The only issue that we have is some of the information can be stale and we have to manually scan the desktop. It does not take long and does not happen too often to be a major issue.

Vorteile

There are a lot of features that make it easy to manage all of the computers in our organization. You're able to automatically push Windows and software updates. You can also manage mobile devices as well which was a great benefit.

Nachteile

Their imaging module was a bit lackluster. It wasn't very automated and it was fairly difficult to setup properly.

Vorteile

Using the Cloud Evaluation and the software was so quick to get set up and set up the Domain connections. Agents deployed within the first 30 minutes.
The ability to have MDM, OS Deployment, Patch Management and IT Assets in a single pane of glass makes administration so much easier

Nachteile

No Cons found yet. Any problems we have come across the ManageEngine team have been quick to respond and provide assistance.

Vorteile

Easy to deploy and use. Lots of helpful features.

Nachteile

App could be better, takes awhile to remote into PCs from it

Vorteile

I liked the fact that it was cloud-based and could support Linux, Mac, and Windows. Linux and Mac have a diminished feature set, but patch monitoring and deployment seems to work well for all 3. I was able to get most of the configurations set just the way I wanted them in an afternoon, and users are able to self-enroll their agents without difficulty by clicking 'Next' through a wizard, or running a binary file without any needed arguments in Linux. Software center (3rd party apps) templates are incredibly easy to deploy - checkbox, deploy, and it's there.

Nachteile

The cloud interface is a bit slow, and the software center is always slow for the users to launch - we're talking over 10 seconds. The licensing adds cost per admin user, but otherwise seems straight-forward. Mac software deployments do not take into consideration the 2 CPU architectures now, which can lead to issues.

Vorteile

As a general user for this software I don't have much to add. It is utilized by our IT department to manage and implement patches on our Windows machines. It usually does its thing off in the corner of my system tray and doesn't bother me.

Nachteile

From a user perspective there isn't much to like 'least' about this software. The interface is locked down and it runs in the background. If anything, the scheduled time that it scans for possible updates does take a fair amount of computer resources, but this is more of an implementation choice by the IT department. Scanning could probably be less resource intensive, but then it would take longer.

Vorteile

Remote installation of updates and patches across all users. Keeping all users' machines updated and secure. Deployment is easy and doesn't interfere much with system resources. The value and licensing is quite reasonable and low.

Nachteile

The interface is old-school and may look cluttered. Analytics should be improved for assessing It performance. Integration with other applications like security suites would be great.

Vorteile

the ease of use in all aspects, patch deployment, OS deployment, push configurations to endpoints

Nachteile

When there is something not working like expected, it could take some time for support to find the issue.

Vorteile

I had started with Maas360 and every part of that seemed to be confusing and poorly laid out. With DesktopCentral that wasn't the case. It was easy to find what I needed after a very short time of poking around and trying things out.

Nachteile

About the only thing I can think of at the moment would be that that the mobile devices are separate from the inventory. It made the integration of the 2 products seem less integrated. But this was, to be honest a minor issue to me.

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Vorteile

easy to deploy patches. retry and force patches. usefull inventory lists. grouping and customization. remote assistance for users. reports.

Nachteile

Dynamic Custom Groups are not efficient. I need to create rule based custom groups and use it for every operation in the software.

Vorteile

The tool was easy to install and established easy connectivity with cloud. The windows system tools were easily configurable and the VDI/desktop sharing feature was amazing. No complexity as windows OS is relatively easier that other platforms.

Nachteile

Some of the Linux based OS are not able to be configured successfully. The maintenance cost is a bit high.

Vorteile

This software helps my organization to have remote access to our devices that are not in our HQ environs. It also helps to have a control on our basics software, thereby helping us to have a reasonable cost control in securing some of our utilities software.

Nachteile

Using USB and some other peripheral devices are somehow ambiguous.

Vorteile

ready-made templates provide convenience
easy to understand interface
software installations are pretty fast
ready reports handy
remote restart or remote connection features are fine

Nachteile

dashboard cannot be changed
screen transitions are slow
filters are not useful

Vorteile

Has all the features that you would need in a product like this. Remote support, Patch management, reporting, and many other automations possible.

Nachteile

The product has less man hours put on the user interface than the rest of the product. The look is fine but definitely not as intuitive and user friendly as some of the competitors.

Vorteile

So far using the End Point Central have help so far have a good inventory. But it just not inventory of hardware but also software. Finding which computer have which software and version have become difficult but with Endpoint central it has helped a lot on having a bigger understanding on the environment. The good thing is End Point Central has helped with software patches, inventory module and Os deployment. I also like that it has a remote desktop so I so that was a plus as well. Glad I was able to find this product.

Nachteile

Hard to say so far it has met my expectation at the moment. No Complaint at all.

Vorteile

Endpoint Central is one of the easiest to setup and deploy remote endpoint management solutions. I highly recommend for inventory, software management/updates, and operating system management.

Nachteile

Remote connection client isn't awesome, but it works.

Vorteile

PROS
• Access Controls/Permissions
o Can disable ability to uninstall
o Can prohibit software
• Ability to patch PCs, servers, and 3rd party software
o Adobe suite, Teamviewer, Java, Windows updates ect.
o Schedule updates
• Customized reports
• Install / Uninstall software silently
o Multiple PCs can be done at once
o Can be scheduled for specific time
• Automate maintenance
o deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
• Detailed information about PCs and Servers
o Eliminates the need to manually update spreadsheets
o Able to view all software installed in any given machine
• Free Training Webinars
• Access to computers while off the network
o We could push software and patches to sales PCs that rarely connect to the network
• There is an option for the server to be in the cloud

Nachteile

• Includes remote control tool we don’t need
• Scans computers and servers only

• Agent must be installed on every computer and server
• No ticketing system
o Separate module would need to be configured and purchased

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Vorteile

Clean interface. Easy to find most information. Some nice tools included, would like to see more tools like remote registry viewer.

Nachteile

Help file is a bit limited. Online KBs and forums are average to OK. Support for non-critical items is responsive enough. Worried that "live" support for emergency items (i.e. DC is not starting, database problem, problem during upgrade, etc.) is not easily available via phone (I have not had to contact support about a critical issue to date).

Vorteile

Ease of use, cloud deployment, and the ability to remotely administer alot of machines.

Nachteile

Sometimes agent installation on new machines can be a hassle, but really its generally great

Vorteile

Software deployment and patching is a breeze! The fact we can use a secure gateway server to connect to home user PCs over the internet is a lifesaver!

Nachteile

Sometimes tricky to get what we would consider to something simple added to the product. Upgrades can be tricky but support has assisted every time we've had an issue. Unable to use OS deployment due to how it works, but we have InTune and Autopilot for this so it's never been a showstopper for us.

Vorteile

ME Desktop Central gives me total control over every device in our organization -- desktop and mobile -- whether in a domain or workgroup, including both Windows, Mac, Android and Linux. Deploy configurations, software and even OSes. Connect remotely to user sessions or command prompt and even Windows registry. Patch management is top notch! Mobile Device Management is second to none (UEM Edition). Works well with the new features included in Windows Endpoint Management Portal (formerly Intune).

Nachteile

ManageEngine Desktop Central has absolutely zero cons.

Vorteile

Once set up, works well. I can remotely get in to workstations and, at a glace, see what is up/down. It is a secondary service for us to use if we are unable to use our main monitoring software.

Nachteile

It can be a bit clunky. Needs a dedicated pc/server to run (along with other services in use). It is expensive.

Vorteile

The version of Desktop Central was updated days ago. Now we are having issue with machines and running the latest version on a third of the computers. Also, I am unable to modify. suspend, or delete any announcements.

Nachteile

This latest upgrade has many different issues, but not being able to sign into workstations is very demanding , while not being able manage is hard on our IT staff.

Vorteile

Ease of use. Super OS and patch deployment, the overviews and the reports. Quick help on each page. Deploy of software. Mobile device management.

Nachteile

The error messaging, most of the times to general. Quick help not always sufficient. The help websites, not clear enough to find your way.

Vorteile

Our number one goal with this product was to patch our existing computers. Manage Engine makes this very easy and straight forward. I like that you are able to patch on demand as well as automatically apply patches. The 3rd party software catalog is huge and great for patching our 3 party software. The configurations that can be done are also very useful, it acts almost like a GPO from a Windows Server without the confusion.

Nachteile

This is a very feature packed piece of software. With a lot of features comes a lot of buttons to push. It takes some time to get used to where everything is located in the software but I would rather have the features and have to hunt for them a little than have a stripped down piece of software.

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Vorteile

The tool provides a wide range of functions, of which I highlight the device administration policies (application installation restrictions, password protection) guaranteeing the control and security of the private information contained in said devices.

Nachteile

Despite the ease of implementation and use of the tool, perhaps one point to keep in mind is that it is more intuitive.

Vorteile

Easy installation on premiss , a little less on Azure. Templates are available if needed. Many option ad cool feature from distribution of software to remote control. Managine MDM , server and workstation is very easy once setup.

Nachteile

No integration with Azure Active directory, still base on Active directory setup for the workstation? Management little tricky with on a cloud based domain. Groupe poicies and update management not easy to remove.

Vorteile

Patch management, remote control, IT inventory

Nachteile

Deploy configuration not always report in real time the status

Vorteile

Remote control
Patch Management

Nachteile

The look and feel of the product is must improve.

Vorteile

The remote control and scan feature is intuitive and easy to use.

Nachteile

The support is absolutely non existent. We feel very much on our own in the implementation and integration with Service Desk plus. We have run in to multiple instances where the integration is incompatible or not working with no documentation regarding the issue. Manage Engine Support only knows how to configure Service Desk and when asked about Desktop Central has to route all inquiries to the Desktop Central team that doesn't appear to exist. Its unacceptable for a company to showcase integration while not explaining that they are very much two different products independent of any support. We currently have an issue where a fully updated version of Service Desk is incompatible with a fully updated Desktop Central version. Is there any communication internally?

Vorteile

Managing remotely of all users computer especially during this past year. I also used AD360

Nachteile

some features for remote management of computers....overall has been a great program especially for WFH

Vorteile

Easy to setup and use. Easily deploy software and patches to individual or groups of PC's with minimum effort. Remote access tools for additional trouble shooting is an added bonus.

Nachteile

Group policy deployment might be more easy to do using an MSI and not with scripts. Could be quicker when trying to force a deployment as can seem to wait a while at times.

Vorteile

End Point management and auto agent systems remote office(Distribution Point) change based on IP scope policy.

Nachteile

Unable to get complete details from desktop central's console "tools" for the network utilization on the end points.

Vorteile

Desktop Central is solution for everyone, easy for deploy, easy to manage, easy to use. You can remotely control every device in your company with very few clicks and that will be all for you.

Nachteile

I want from you if it is possible to make some like University and free certification for customer who use this product.

Vorteile

Software is very very easy to use. Patching gives you lots of options and control of how/when to handle patching.

Nachteile

so far the only thing is the wake on Lan option is a little off. sometimes it works. the cloud version doesn't seem to function correctly

Vorteile

Configuring and patch management. it's flawless and reliable.

Nachteile

working with Linux and Mac is a bit difficult

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Vorteile

Deployment of applications, remote access to devices, inventory collection.

Nachteile

The price for the tool is high, UI is not user friendly and require some trainings. Not the best for MacBooks.

Vorteile

Very inexpensive compared to some other RMMs we've seen. Great patch management and automated software deployement.

Nachteile

Ease of setup is not always there and not always clear that setup was correct, even when it was.

Vorteile

ManageEngine was easy to install and update. It's easy to use, feature rich and has a good support as well as an online community and knowledge base. Patching info is current and addresses specific exploits and patches. Program contains tutorial links for training of specific features from within application as well as links to request support, chat with a rep and feature requests.

Nachteile

Support staff is polite and knowledgeable but can be a little slow to respond during ongoing correspondences

Vorteile

Desktop Central provided us with the ability to replace several different software products that we were using before, and gave us so much more capabilities on top of them. Deploying patches, software, configuration jobs are a must in this day and age, and Desktop Central makes these processes extremely easy.

Nachteile

I really do not have any complaints about this software. They are always adding more and more functionality.

Vorteile

Software is easy to enroll the device once profiles have been set up.

Nachteile

Android Applications do not auto-update when using the software for multi-app kiosk mode.
Support is abismal when dealling with issues that are life safety. It took over 2 months of daily 1 hour update phone calls to find why tablets would not enroll. It kept being 2 more days for over 2 months.
Ended having a developer working directly in our onsite hosted MDM instance for 16 hours to resolve the issue.

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Vorteile

How all the options of the software were easy to find really quickly throughout the admin console.

Nachteile

Not as many graphics. UI within website seems old and non fluent/modern.

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Vorteile

What is most useful for us as a small charity with a small network are the remote installation, desktop and patch management systems, and because we have less than 25 machines we are able to use this fully features software for FREE.

Not only that but the support is fast, friendly and even available to those on the free plan which I think is unprecedented for most SAAS.

Nachteile

I would say the user interface is a bit clunky at times although it is improving.

Vorteile

remote management and control over all of our domain and cloud based devices

Nachteile

All features are excellent! I can't name any features that are poor.

Vorteile

the easy way to manage the devices and reporting
the integration with other product like Service Desk (that we have already implemented)

Nachteile

i have some issues with the Mobile Device Management, i'm not able to understand why certain policies were applied not to all the device of the target group.

Vorteile

It is very similar to the other manage engine works and the GUI is pretty straightforward. It won't consume more time for learning and it will be easy to learn the function and configuration of deployment. And the tool is also available for different Operating Systems, so deployment can be made easy.

Nachteile

While installation of patches, the reason or the error why it has failed is not properly mentioned often.

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Vorteile

Simplicity and the free 25 users licence.

Nachteile

Not in Portuguese language