Atera – Bewertungsseite 3

Vorteile

Easy for our customers to cut tickets.
It offers us with a 30 day free trial.
Easy call center management
The best to use interface.

Nachteile

Honestly,we do not have any dislike to highlight.

Vorteile

I like the RMM capabilities of Atera. Also, the UI is very good

Nachteile

I do not have any dislikes about Atera. All the features are very good

Vorteile

Easy call center manager.
It offers a clean and easy to use interface
We can easily IT manage our assets with the software.
It is so cost effective.

Nachteile

We have not found a complain towards the software yet.

Vorteile

One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.

Nachteile

one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.

Vorteile

Quicy responds to customers tickets.
It allows us to record our calls with our clients for future reference.
It is very easy to set up and get started with.
The customer service is outstanding.

Nachteile

We have not had a dislike to this point.

Vorteile

I'm using Atera to provide remote support to our customers in real-time.Again,I can securely access,view and control our remote devices and network with this tool.It helps to streamline and eliminate manual tasks.

Nachteile

I'm completely satisfied with the performance of Atera as it achieves all my objectives and goals.

Vorteile

I like the many IT management features and the fact that it handles ticketing easy
It comes with amazing remote support and remote management features

Nachteile

For all our remote management needs, Atera has always been great and no issues.

Vorteile

I like the server monitoring capabilities
It comes with some great call center management features
Makes a great help desk solution for business

Nachteile

Has met all our expectations ever since deployment

Vorteile

Atera is a very easy-to-use application, with abilities to add multiple technicians and service devices such as installing software or remoting into the device itself.

Nachteile

The costs are a bit too high, and there could be a free tier plan which covers basic usage and has it's limits.

Vorteile

Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas.

Nachteile

Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos.

Vorteile

I like the remote support and IT management features
It supports real time notifications and makes server management easy

Nachteile

I think the only con is that it not as affordable as the competition

Vorteile

I like the simplicity with which we can do remote monitoring with Atera

Nachteile

I do not have any particular dislike with Atera.

Vorteile

One of the best things about Atera is the seamless integration that it offers. Also, the remote monitoring and management capabilities are pretty much flawless

Nachteile

I do not have any significant dislikes about Atera

Vorteile

Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.

Nachteile

Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.

Vorteile

Es un aplicativo que cuenta con muchas herramientas ha funcionado de maravilla.

Nachteile

A sus herramientas de parcheo les facta actualizacion.

Vorteile

I tried Atera via trial. First of all you have install agent on your primary domain controller, you cannot use another domain client.
Scan works only for machines on the same subnet of PDC. Even if you add another network to scan.
So i uninstalled the program: the uninstallation does not remove the scheduled task (and the folder). You also have to remove manually namp e pcap.
Agent uninstallation does not uninstall the remote access feature. You have to remove it manually.

Nachteile

you have install agent on your primary domain controller, you cannot use another domain client (if you do so, the scanned devices will remain grey).
Agent uninstallation does not uninstall the remote access feature. You have to remove it manually.

Vorteile

Remote monitoring and management for ticketing, billing and reporting.

Nachteile

Support needs to be improved for betterment.

Vorteile

C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple

Nachteile

C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises

Vorteile

Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.

Nachteile

C'est un super produit mais ça présente soucis lors des connections.

Vorteile

The user-friendly interface and the features for managing remote monitoring are fabulous.

Nachteile

I haven't encountered anything I dislike yet.

Vorteile

After going through several different RMM & PSA solutions in a short period of time, Atera has been like a breath of fresh air. It is very powerful, easy to navigate, and has an amazing user interface. Furthermore, the staff and customer service are simply amazing. Thank you, Atera!

Nachteile

I can't really find something not to like.

Vorteile

Atera is one of the best and price effective remote monitoring tool.
It is very easy to use.
And you can easily track and monitor the remote machine.

Nachteile

No dislike as such , cause I'm setisfied with the product.

Vorteile

All my machines ready for remote support.

Nachteile

Some machines and the agent gives issues.

Vorteile

Atera is a powerful platform that serves as a one-stop solution for IT management services, addressing every need from remote access and device patching schedules to first-line helpdesk activities, without any glitches in its service offerings.

Nachteile

I have only used Atera during its free trial, and I didn't notice any issues with its operations, so it's hard to give any -ve feedback about it.

Vorteile

Easy installation.
Friendly UI.
Timely Support.
Cost Effective.
Time Saving.

Nachteile

Difficult to use for New Users.
Not much Guideline or instructions for using the features

Vorteile

As soon you have more than a thousand devices it's time to switch away

Nachteile

Patch management is not working properly

Vorteile

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Nachteile

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.

Vorteile

Very good night's greeting Easy to use and understand. It is also complete in terms of functionality and its features are useful in several areas

Nachteile

No drawbacks but some of these features need updating

Vorteile

Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents.

Nachteile

Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis

Vorteile

User-friendly and easy-to-navigate interface.Comprehensive remote monitoring and management (RMM) tools.Provides detailed reports and alerts to help manage IT infrastructure proactively.Great customer support and quick response times.Flexible pricing plans to suit small and medium-sized businesses.

Nachteile

Lacks integrations with some popular third-party applications. Limited customization options for reports and dashboards. Some users report occasional technical glitches and slow response times.No built-in ticketing system, which might require integration with a separate system.

Vorteile

Me parece una muy buena solución TI, fácil de usar y también de configurar.

Nachteile

Quizás el costo mensual parece elevado, pero al final merece bastante la pena.

Vorteile

Atera simplifies security and compliance; the frequent upgrades offer me a piece of mind to work more extensively in IT administration because everything is under control and, in many respects, automated by Atera. Automations are simple to set up and plan, and attractive reports are generated when scheduled automation occurs. Remote users are simple to configure, have a tiny client software footprint, and are quick to instal. Frequent updates and excellent customer service seal the bargain. It is the ideal tool for the task.

Nachteile

I'd want to see this app become more strong so that it can be depended on to get into the distant device and control it in order to assist my team. Some sub-tools are ineffective for our systems. I'd really want a better ticketing and consumer billing system. I'd also want to see Atera perform Compliance Scanning on PCs to ensure they're compliant.

Vorteile

Very convenient to manage and work smoothly

Nachteile

the fact that it is a browser web system

Vorteile

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

Nachteile

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Vorteile

I like reliability and access to management console everywhere

Nachteile

When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again

In Betracht gezogene Alternativen

ConnectWise ScreenConnect und Kaseya VSA

Gründe für den Wechsel zu Atera

Price play a lot , and capability for a software

Vorteile

It is always evolving and does what it says on the tin.

Nachteile

Some information would be useful without having to use the api

Vorteile

I can do most everything I need with this software and an email account.

Nachteile

The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time.

Vorteile

We use Atera to monitor critical services running our servers used for web applications. The alert management helps us keep a track of any issues in our production environment.The alerts setup is quite easy and user friendly.

Nachteile

The patch management is a little bit complicated in terms of understanding ,deployment & management.It's quiet confusing at times, this should be resolved.

Vorteile

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Nachteile

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Vorteile

It's easy to use, the script library is growing and very useful.

Nachteile

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Vorteile

I like the alerting and having the alerts trigger scripts. That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on. There's a real wide selection there and it's very useful stuff.

Nachteile

Granting customers remote access to their workstations is kind of "buried", I wish that had its own page for the controls and they were all close to each other.

Vorteile

Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera.

Nachteile

It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though.

Vorteile

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Nachteile

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

In Betracht gezogene Alternativen

N-central

Gründe für den Wechsel zu Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Vorteile

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Nachteile

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

In Betracht gezogene Alternativen

N-central

Warum Atera gewählt wurde

Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Gründe für den Wechsel zu Atera

Didn't have as many features and charged per node not user

Vorteile

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

Nachteile

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

Vorteile

Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch)

Nachteile

La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato.

In Betracht gezogene Alternativen

SolarWinds Service Desk und NinjaOne

Gründe für den Wechsel zu Atera

Costo fisso annuale e non per agent

Vorteile

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Nachteile

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Vorteile

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Nachteile

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Vorteile

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.

Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Nachteile

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.

Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus und Autotask PSA

Warum Atera gewählt wurde

LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Zuvor genutzte Software

Freshdesk und GoTo Meeting

Gründe für den Wechsel zu Atera

The low cost was more appealing and the feature set looked like it was worth pursuing.

Vorteile

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

Nachteile

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

In Betracht gezogene Alternativen

SolarWinds Service Desk, NinjaOne, Autotask PSA und Zendesk Suite

Warum Atera gewählt wurde

I needed something with more options, and functionality.

Zuvor genutzte Software

Spiceworks Cloud Help Desk

Gründe für den Wechsel zu Atera

Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.