Atera – Bewertungsseite 2

Vorteile

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Nachteile

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Vorteile

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Nachteile

I would like to see more features regarding 3rd party software patching

In Betracht gezogene Alternativen

NinjaOne und Pulseway

Gründe für den Wechsel zu Atera

Best pricing and value, rich feature set

Vorteile

The per technician pricing format was the top reason

Nachteile

Nothing yet at this point stands out as a con

In Betracht gezogene Alternativen

ConnectWise ScreenConnect, Salesforce Sales Cloud und NinjaOne

Gründe für den Wechsel zu Atera

Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.

Vorteile

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Nachteile

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

In Betracht gezogene Alternativen

N-sight, Kaseya VSA und NinjaOne

Gründe für den Wechsel zu Atera

Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Vorteile

Patch management to do OS and software updates.

Nachteile

Price point is alot higher than most competitors

Vorteile

The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

Nachteile

The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

Vorteile

controllo da remoto, notifiche real time... riesci a tenere tutto sotto controllo in tempo reale. ottima gestione ticket, configurazione semplice e "veloce".

Nachteile

l'unico svantaggio potrebbe essere il prezzo poco accessibile a tutti, ma se si ha bisogno di questo tipo di software si sa che bisogna spendere. Inoltre a noi ogni tanto è lento.

Vorteile

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Nachteile

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

Vorteile

- Atera lets our IT team to schedule and automate OS and third party software patches

- Our IT team maintains accurate inventory data and ensure compliance with licensing agreements

-Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Nachteile

- Its reporting capabilities could benefit from more extensive customization options

- Dashboard customization

- Better support for more advanced scripting environments

Vorteile

Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.
The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.

Nachteile

While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs.

The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.

Vorteile

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Nachteile

No cons at all! All around great product!

Vorteile

Intégration de l'IA native / Forte réactivité du coté support & développement.

Nachteile

Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !

Vorteile

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Nachteile

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

Vorteile

Since day one, the interface of Atera has been intuitive.
I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Nachteile

Atera gives us accuracy and reliability whenever we use it.
I have zero cons regarding it.

Vorteile

Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes.

Nachteile

Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid.

Vorteile

I can chose vendors for AV, backup, etc. and I appreciate their pricing structure

Nachteile

Nothing really. They have been great in all regards.

Vorteile

I think they have great support when it comes to the product and its features.

Nachteile

There have been changes to the UI over the years that make it prettier, but less functional.

Vorteile

Easy to setup and to understand
reliable patch management
Integrated third party apps deployment and patching
Solid scripting features
Deploying software via MSI files
Easy remote access to clients

Nachteile

Certain basic features are behind paywalls
Some times remote connections don't work
Sometimes it is a bit slow
SNMP monitoring needs attention

Vorteile

Patch Management, scripting, and easy integration with other Apps.

Nachteile

The ticketing system doesn't have an Escalating Option

Vorteile

Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.

Nachteile

Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates

Vorteile

It's easy to use and user-friendly. Especially, ticket management is very good with AI.

Nachteile

The plugins are a bit expensive. Maybe they could be cheaper.

Vorteile

produit léger et facile à installer et prendre en main

Nachteile

pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)

In Betracht gezogene Alternativen

NinjaOne

Warum Atera gewählt wurde

le coût qui augmentait constamment sans vraiment prévenir

Gründe für den Wechsel zu Atera

en raison du coût moins élevé rapporté à mes besoins assez basiques

Vorteile

The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.

Nachteile

The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.

Vorteile

It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients.

Nachteile

It's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera.

Vorteile

Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management.

Nachteile

Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time.

Vorteile

Atera is super easy to use and doesn’t take long to set up.

Nachteile

The reports could use more customization options.

Vorteile

Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.

Nachteile

Am having a great experience so far. I easily keep track on every ongoing process.

Vorteile

Efficient server monitoring.
It helps us attend to our network issues so quickly.
We can monitor more than one device simultaneously at no extra costs.
The interface is easy to use.

Nachteile

So far so good ,it has not given us a reason to dislike.

Vorteile

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Nachteile

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Vorteile

The monitoring functions and the easy permissions management and the data accessibility via the product is nice and even on remote services management the options are powerful. Through the tool it can be easy sharing screens and collaborate remotely with other team members.

Nachteile

Easy platform with plenty and stable features and the customization is also easy process and nothing to report as an issue.

Vorteile

Atera like most All in One products is very cost effective, it provides great value and gets most small MSPs 90% there. It has a great feature set and ticks all the boxes for a small MSP

Nachteile

Again like most AiO products its doesnt do anything excellent, it does alot of things well. The interface could use some work and the documentation feature is lacking.

Vorteile

Ease of use, we were able to get the product deployed and active in less than a day!

Nachteile

Billing integration, the integration with xero and QuickBooks is more of a pass-through than an integration

Vorteile

Atera allows me to implement profiles efficiently and quickly, it is a platform that allows me to access and use its tools quickly and easily, adapts to my needs, is collaborative and allows me to automate processes.

Nachteile

The space for tracking internal and external computer incidents could be simpler to use.

Vorteile

The software is easy and the management functions are great cost effective and creating real time reports and collaboration is effective. Data migration and documentation is nice.

Nachteile

Powerful and simple on learning and there is nothing I can dislike from this amazing platform.

Vorteile

I utilize Atera to manage all of my software and hardware resources.For improved asset lifecycle management,this also includes the capacity to create reports and track licenses and warranties.

Nachteile

Atera's reporting features may not be as strong as those of some specialized PSA solutions. It provides basic reports, but thats not enough for complex data visualization.

Vorteile

Getting started with the system was very simple and the ability for access control and data management across projects is amazing.
The easy file sharing with great performance speed which helps on project time management and the data analytics production is effective.

Nachteile

Professional solution with straightforward interface and through my experience with the product i have no dislike.

Vorteile

I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

Nachteile

So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

Vorteile

Easy integrations with ChatGpt for the best results.
Easy and quick to monitor multiple devices with no extra charges.
It is easy for our helpdesk customers to cut tickets.
Best Call center management.

Nachteile

It has been the best,and we do not have a dislike.

Vorteile

Atera is great on IT Ticketing and infrastructure.
Alerts and notifications with advanced reporting techniques.
It offers very friendly support on customer services and help desk.

Nachteile

It is remotely accessed dynamic and perfect. Zero dislikes.

Vorteile

The ability to do all the things you can with other remote software but at a quarter of the price. With all this you also get a ticketing system, an asset control and a knowledge base. And if this was not enough, the fine people at Atera have a place to request new feature and the community of users vote on it!

Nachteile

There is not alot I can say here, but if there is something I would like is if they would make Atera's scripting function more robust.

In Betracht gezogene Alternativen

AnyDesk

Vorteile

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

Nachteile

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

Vorteile

It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.

Nachteile

There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.

Vorteile

It's simple to use different tools starting from a unique dashboard

Nachteile

Pricing is a bit high, paying per user, not a real deal

Vorteile

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Nachteile

Had to purchase the Splashtop unattended access option for $200 per year

In Betracht gezogene Alternativen

Kaseya VSA

Warum Atera gewählt wurde

Slow performance across the board and the interface is not intuitive in Automate.

Zuvor genutzte Software

ConnectWise ScreenConnect und ConnectWise Automate

Gründe für den Wechsel zu Atera

Lower initial cost and total cost of ownership

Vorteile

The interface is very easy to use and simple, installation in terms of deployment is tidy and even removal will leave a clean machine if you uninstall from the dashboard.

Nachteile

The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to set hourly unless you wish to sit making a load of schedules one by one which is defeating the point of a simple dashboard. Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request.Having Definition updates delayed doesn't seem to bode well with claiming to help bolster security if your updates are delayed to just once a day or likely a week which is how I see most MSP and IT setting their patching.

Vorteile

The best part about Atera is it is super easy to navigate. Managing several companies at once is simpler with the way the site is setup, it's all really clear.

Nachteile

Patch updates don't always seem to work smoothly. I have had to go through it a second time.

Vorteile

Atera allows us to create detailed remote work plans that include task dependencies, deadlines, and milestones. We can also assign tasks to specific team members and set priorities to ensure that our work stay on track.

Nachteile

While Atera offers a good degree of services, the software's customization options are not as extensive as we expected.

Vorteile

Atera is user-friendly, the UI is simple, and the workflow is efficient.

Nachteile

Sometimes the queue update doesn't run real-time.

Vorteile

Super useful all-in-one platform cloud-based platform. The tools have equipped the team with the capabilities needed for efficient RMM, PSA and remote control for the WFH model resulting in increased productivity and saving time

Nachteile

The only drawback of using Atera is that it's cloud-based therefore a stable internet is needed to use this.

Vorteile

Having Atera frees up so much time. The ease with which we can fix issues, add functionality, patch applications is incredible. It's as if we have added staff to my department. Don't know how we survived without have Atera.

Nachteile

Honestly, cannot think of anything. Only issue is having to clean registry the couple of times the agent has not worked.