Bitrix24 – Bewertungsseite 6

Vorteile

Me ajuda muito no controle de produção e tempo de finalização de cada pedido, também me ajuda a manter o foco, com os avisos de prazos próximo do vencimento

Nachteile

Ainda não encontrei problemas ou dificuldades

Vorteile

Es muy fácil la integración. Muy versatil.

Nachteile

Quisiera que las conversaciones de los clientes siempre se redirigieran al agente responsable de la conversación, aunque NO este conectado

Vorteile

Bitrix24 Chat only not video calls, IVR Call dropping issue. Leave Approving issue.

Nachteile

Lots of things, setup call with me. Not easy to type here.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Bitrix24 gewählt wurde

In-Relevant Support and Documentation

Zuvor genutzte Software

LinkedIn Sales Navigator und HubSpot CRM

Gründe für den Wechsel zu Bitrix24

Price Wise

Vorteile

Praticidade de utilização e boa interação entre usuários e grupos cadastrados.

Nachteile

Recursos não pagos mais limitados. Poderiam abrir mais recursos mesmo sendo na chave gratuita.

Vorteile

CRM Just th CRM Funcion , the athoer thins we chose another platfomr to work

Nachteile

E-COMERCE Mailmarketing both is beter on Wix then Bitrix24

Vorteile

It is easy to use; There are everything offered what a business need for the team productivity. It solves the time management problem. A lot of intergrations available.

Nachteile

It would be easier if the tutorial videos were uptodate

Vorteile

E' una delle migliori piattaforme per la gestione dei progetti e i relativi task. Mediante Bitrix in maniera del tutto semplice ma allo stesso tempo completa è possibile gestire progetti e relativi task lavorativi in condivisione con tutti i colleghi.

Nachteile

Non rilevo alcuna anomalia e quindi non ritengo sia necessario segnalare inconvenienti.

Vorteile

Gostei da interface e das funçoes conectou bem com meus processos comerciais

Nachteile

Pra quem usa inicialmente não é tão simples inserir as funções mas com bom estudo fomos pegando a pratica.

Vorteile

I’m infatuated with this lead generation tool. I love having a single system that has all of the functions to bring me leads, such as marketing, sales, funnel management, project supervision, call conferences, customer communication, customer feedback, and social media integrations.

Nachteile

After setting a couple configurations, I can see where they need to improve their marketing automation.

Vorteile

C'est un bon outil tout en 1 qui nous permet d'être plus efficace sur la gestion de l'entreprise en général.

Nachteile

C'est un bon logiciel et jusqu'à présent le logiciel me conviennent parfaitement

Vorteile

The marketing automation tools save me time and effort, and I love that it supports multiple pipelines. The availability in 18 languages is a major plus for my international team.

Nachteile

However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners. The user interface can be somewhat cluttered, making it difficult to navigate at times.

Vorteile

Gestão das tarefas e CRM

Nachteile

nada.

Vorteile

Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited tasks at no cost, which is great for my budget.

Nachteile

The only thing I would say is that the user interface design is not very modern and attractive, but this is just a personal preference and does not affect the functionality of the tool.

Vorteile

Utilizzo Bitrix24 come software CRM di riferimento e sono estremamente impressionato dalle sue funzionalità complete. Adoro il fatto che offra lead, offerte, contatti e altro ancora illimitati, rendendolo uno strumento versatile per la mia attività.

Nachteile

Ho scoperto che l'interfaccia di Bitrix24 può essere alquanto opprimente per i nuovi utenti a causa delle sue numerose funzionalità.

Vorteile

It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.

Nachteile

For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.

Vorteile

I love how easy it is to setup and use, the arrangement of information and the interface is perfect

Nachteile

it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country "Egypt"

Vorteile

Buena comunicación entre las empresas y los clientes, que contiene muchas herramientas útiles y fáciles de usar.

Nachteile

La relación calidad precio, puesto que Bitrix ofrece las mejores herramientas, pero estoy segura de que puede añadir alguna más.

Vorteile

Bitrix24 is a collaborative business management software that offers an accessible, all-in-one platform for managing business operations. It has a user-friendly interface, high degree of customization, collaboration features, and affordable pricing, including a free plan. Bitrix24 is a compelling choice for businesses looking to streamline their operations.

Nachteile

Bitrix24 has a steep learning curve due to its comprehensive platform, and the free plan has limited customization options. Some users find some features redundant, and the mobile functionality is not as robust as the desktop version. Nevertheless, most users find Bitrix24 effective for managing their businesses.

Vorteile

If your business is not that big or complicated, the free version will be enough. Easily integrate with other systems to automate marketing campaigns. Simplified functionality is a great way to publish information and communicate with all or a subset of users. You can include segments based on groups. Finding information on past records organized by company or contact can be helpful. The product is powerful and I think it is an excellent choice for projects that require a lot of communication, collaboration, content sharing and more. Projects that are more sales management/CRM oriented may not be fully supported, depending on each process and its integration needs with other databases or systems.

Nachteile

The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors. We tried using this feature for a while, but it didn't fit our needs. Permissions have limited functionality. We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is not possible. Sometimes the user interface of some parts of the system is too complex. It would be great if there was an opportunity to simplify some of this.

Vorteile

Using Bitrix24 may provide the following benefits among others:It includes a variety of tools that can support teams in maintaining organization and good communication.Because it is offered in both cloud-based and on-premises versions, teams can select the one that best suits their needs.It offers a free plan with many of the tool's essential capabilities, which can be a smart choice for individuals or small teams that are just getting started.It interacts with a wide range of other programs and services, including CRM, email marketing, and document management programs, which can assist teams in streamlining their work processes.

Nachteile

The following are some potential downsides of utilizing Bitrix24:Like any new tool, it could require some getting used to. Users may need some time to become used to the features and learn how to use them efficiently.Some teams may not find it to have all the capabilities they want in a project management and collaboration solution. It might not have as many cutting-edge features, for instance, as some other tools on the market.Every team or use case might not be a good fit for it. It's critical to consider whether the features and cost fit the demands of your team.The free plan has several restrictions and might not be appropriate for larger teams or teams with more complex requirements.

Vorteile

Bitrix24 is currently much more proactive, since its new philosophy actively collaborates in the planning of the work with the client, in addition to allowing completely personalized parameterization, based on the needs of the organization, and makes it easier for them to follow up on the activities to all team members who interact with the platform. It incorporates elements of agile methodologies to know, for example, the tasks that we have pending for today, during the week, and the remaining weeks.

Nachteile

With Bitrix24 we can advance in the negotiations by segmenting them, for example, in those that are fast, those that require a more complete workflow to achieve the sale, and generate campaigns that will offer long-term results. Taking advantage of all the features of Bitrix24 is really a process that grows gradually and will require the participation of all involved. This is very interesting work and definitely adds value to the marketing process exponentially.

Vorteile

Es una plataforma en la cual se pueden administrar de manera correcta los datos de una empresa y poder gestionarlos de manera correcta sin perder en ningpun momento alguno de ellos. Esto es muy bueno a la hora de prestar un buen servicio y mantener la correcta comunicación con el cliente.

Nachteile

El servicio de soporte es pésimo. El CRM lo venden con un soporte 7/24 pero la verdad es que lo asesores muchas veces se demoran demasiado en responder y practicamente lo que hacen es enviarlo a leer la documentación que hay en Internet. Si es necesario el soporte especializado, este puede durar en responder hasta dos semanas.

In Betracht gezogene Alternativen

Zoho CRM und HubSpot CRM

Zuvor genutzte Software

HubSpot CRM

Vorteile

One of the most interesting aspects is its friendly environment for managing leads, with the possibility of developing customizable web forms and incorporating them into the workflow for the production of value in the process of gaining new clients. All this allows the automation of the business, specifically in the marketing area, incorporating functionalities that are integrated with the rest of the administrative systems.

Nachteile

It is a comprehensive tool that can be used one hundred percent, incorporating the various modules currently available, both for the management of processes associated with the client and other tools for project management, the financial areas of the organization, etc.

Vorteile

First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard:
- The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section actually for the different projects. While writing, we can share files and use emojis;
- The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. This makes team management very efficient;
- The Tasks and projects tab that permits us to create tasks and manage the different teams working on them. What is even cooler with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total;
- The CRM which stands for Customer Relationship Management. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about them.

Nachteile

2 things that are less-likable:
- The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need;
- The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month.

Vorteile

Lead generation and management :
The lead management function of Bitrix24 gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers.
Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients.

Nachteile

Analysis of sales data
The CRM analytics solution from Bitrix24 enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters.
Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity.
Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations.

In Betracht gezogene Alternativen

Odoo

Warum Bitrix24 gewählt wurde

After hearing about the integration with Bitrix24's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Bitrix24

Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job.

Vorteile

The free version is more than adequate to manage business functions. The intranet/portal feature allows me to manage my company and staff. My company is a virtual company and thanks to Bitrix24 it allows all members of my time to collaborate, communicate and work together just as if they were in the office. I have been using this software for many years and have tried other options and always come back to Bitrix24. I am yet to find any other software as versatile as Bitrix24.

Nachteile

The only issue we have is sometimes new Associates find it difficult to access the platform for the first time. I personally did not experience that issue, and this is only for a small percentage of new recruits.

In Betracht gezogene Alternativen

HubSpot CRM

Gründe für den Wechsel zu Bitrix24

HubSpot was a good CRM but did not have the other functionality like Bitrix24. It was only good as a CRM. Workplace by Facebook was too expensive. Even when we tried the free version it was still not as good as Bitrix24.

Vorteile

The practical way to organize projects and manage the team has the convenience of being able to release training for new people, monitor all projects in real time

Nachteile

Not having a space to show how long you've been working on the platform, it could have a space to log in and log out with the hours worked by each member, the time it took to do each project and the days worked

Vorteile

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Nachteile

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Warum Bitrix24 gewählt wurde

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Vorteile

We like working with this program very much, it gives us great opportunities, we are able to arrange the sequence of fields in the program as we see fit.
We service and fill in a lot of calls daily
All information on supply and demand in the program.
Customer questions are multifaceted and the program allows you to create fields for all questions.
The best result is the sale, when we sell our product and fill in the relevant fields, the completed information is sent to the relevant department և the rest of the work is organized there.
We are very satisfied with this program, before buying the program we were thinking a lot about buying it or not, we have not used this program in any of our other companies before, we are very satisfied with it, it is very good for our industry.
The customer base is fully maintained and we can work with them in the future, make other offers, even in the form of letters. It contains a whole system not only for the call information center but also for the marketing work.

Nachteile

There is no part of the program that you do not like.

Vorteile

I am a huge fan of Bitrix24. It is one of the most attractive platforms I've seen in the past few years. The team has always been quick to respond to any issues or questions I have had, which has earned them a five-star rating in my book!

Nachteile

I have been using Bitrix24 for more than 10 years now and it is my favorite CRM. I love the seamless integrations with other apps, the collaboration features, and the robust business management tools. It has made my life so much easier!

Vorteile

Gran posibilidad de integración
Muchas herramientas claves para el desarrollo de cualquier tipo de empresa
Partners especializados

Nachteile

La verdad tiene varios bugs y la implementación ha sido llena de problemas, casi 8 meses para poder usarlo con los requerimientos ajustados a nuestras necesidades.
Y solo estábamos pidiendo cosas bastante básicas. Nada muy sofisticado.
No todos los partner asociados a Bitrix24 están capacitados para llevar a cabo una implementación (poca fiscalización en este sentido)
No es posible implementar el sistema sin ayuda de un partner de bitrix24 ya que muchas funcionalidades no están descritas para ser implementadas por las personas que recién adquieren una licencia.
Soporte de Bitrix24 desorganizado. Tienen poco personal, no dan a basto con las solicitudes. Exceso de burocracia interna. Lentos. Dan respuestas contradictorias. Y lo peor de todo, no asumen sus errores.

In Betracht gezogene Alternativen

HubSpot CRM

Warum Bitrix24 gewählt wurde

Porque significaba un ahorro grande y me permitía optimizar procesos

Zuvor genutzte Software

Trello und HubSpot CRM

Gründe für den Wechsel zu Bitrix24

por el precio y por la cantidad de herramientas y usos ilimitados que proporciona

Vorteile

Great tool for management and marketing. It has information integration functionalities, well-defined layouts where you can identify all the stages of the process. Good integration between teams through comments and notes.

Nachteile

There could be more customization options.

Vorteile

More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.

Nachteile

Took me time to think, however, yes it does need little help when it comes to reports.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Gründe für den Wechsel zu Bitrix24

It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision.

Vorteile

The only thing I liked about Bitrix24 was the Knowledge Base component. It doesn't seem to integrate well with anything, and it is a jumbled mess.

Nachteile

It is disjointed and primitive, and customer service is the worst I have ever encountered.

Vorteile

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Nachteile

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Vorteile

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

Nachteile

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Vorteile

A lot of features, a lot of integrations

Nachteile

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Vorteile

As a company wide platform, Bitrix24 has been implemented. For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately.

Nachteile

The product's UI leaves much to be desired. While the learning curve is shorter than that of other software, it is still noticeable when first using the program.

Vorteile

+- i do use bitrix as its free version, so far

Vorteile

It offers a wide range of tools for collaboration and communication, including chat, video calls, task management, and file sharing. I can customize it to suit the specific needs of my business. I can create custom workflows, forms, and fields to match business processes.Bitrix24 website builder has a drag-and-drop interface that makes it easy to create a professional-looking website without any coding experience.Its security feature is advanced including data encryption, two-factor authentication, and IP restrictions, to protect sensitive data. It offers a variety of pricing plans, including a free plan with basic features. Bitrix24 mobile app allows to access data and collaborate with the team on the go.

Nachteile

Bitrix24 has a wide range of features which is good but it can be challenging to learn and use.It offers a free plan with basic features, and some customization options are only available on the higher-tier paid plans.It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data.

Vorteile

When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system.
We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.

Nachteile

You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
Bitrix24 lacks sheer understanding of the basics of the sales process
Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy.
So after lead validation, the mail is sent after that follow-up begins then its success or failure
Everyday sales team have to work on this process but sad to say No reporting structure at all
-Employees Lead Management (the chart is showing but not working in CRM ANALYTICS)
-Custom field tab reporting not there at all
-If you want to see entire sales employee's daily activities Bitrix24 does not has it at all
like how many leads validated, email sent, call made, task scheduling
-Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features
-If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24
-They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example.
-Your email bounce back no reports

Vorteile

Software con una varietà di strumenti molto pratici e potenti. Non gli manca niente, molto intuitivo e facile da utillizare. Tante funzioni a disposizione.

Nachteile

Non ho riscontrato niente che non mi è piacito, il software non ha problemi ed è molto stabile. Mai un problema

Vorteile

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Nachteile

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

Vorteile

Ho trovato Bitrix una semplificazione ottimale per la gestione dei task, sia per quelli tra colleghi, sia per una gestione del lavoro individuale. La possibilità di inserire file ed elenchi con tag agli altri collaboratori, ha di molto semplificato la comunicazione all'interno del team, e anche la fase di monitoraggio da parte del capo.

Nachteile

La parte di ricerca e filtro non mi è sembrata molto funzionale, e alcuni passaggi della creazione dei task li ho trovato poco intuitivi, forse per la traduzione in italiano.

Vorteile

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Nachteile

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Vorteile

CRM, Task Management, Time tracker are among the best features in the app

Nachteile

Document mgmt and mobile crm dont work too well

Vorteile

Bitrix24 has an extensive CRM module, where we can track and store the data we need about our leads and clients. Even though Bitrix24 offer other modules like Websites builder, the CRM is the feature I like the most about this great app.

Nachteile

Me and some members of my team felt Bitrix24 user interface was a little bit overwhelming compared to other CRM platforms out there. I believe Bitrix24 user interface could be simpler.

Vorteile

- Easy to use (for me at least)- Offers and array of collaboration tools- Highly Customizable- Quite affordable compared to the masses

Nachteile

- Limited features (for larger organizations)- Support- Integration may be somewhat limited

Vorteile

Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.

Nachteile

There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.

Vorteile

Bitrix24 is a comprehensive business solution that offers a wide range of features, including CRM, project management, customer support, and e-commerce. It is easy to use and affordable for small businesses.

Nachteile

We ran into issues when we needed some simple customizations. The price to hire a qualified consultant to help - was cost-prohibitive.

In Betracht gezogene Alternativen

Zoho CRM, Insightly, Pipedrive, Salesforce Sales Cloud, SugarCRM und HubSpot CRM

Gründe für den Wechsel zu Bitrix24

The prices was more reasonable.