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- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Grade.us is a great tool for Reputation Management
Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service. The platform is very friendly and easy to learn and the customer service team is simply amazing.
Vorteile
User friendly
Nachteile
It would be good to have consolidated reports that better show performance by location.
- Branche: Chemikalien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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This program works!
Very happy, it does as it says. Worth their fee.
Vorteile
It contacts all my customers for me and gives them an option to reviewing my business
Nachteile
has had a few glitches. Once customer got seven e mails instead of the three! But the admins explained that this was a glitch.
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Fantastic product and support!
We are a hotel management company with over 40 hotels all over the US. We were finding it more and more difficult to monitor all our hotels' reviews on a regular basis, until we found Reputology. This program allowed us to monitor every review on every hotel in one centralized location. We were able to give each hotel access so they could monitor from one location on the internet as well. With Reputology it became very easy for me to see which hotels were responding to reviews and which reviews needed to be responded to from a corporate standpoint. One great feature our executive team really enjoyed was the daily emails sent with all reviews completed within 24 hours. They could keep track of what was being said about our hotels on-the-go which was very useful.
Antwort von Traject
Wow - thanks for the awesome review, Nora! Helping multi-location businesses monitor and manage their online reviews is our specialty. We'll make sure our support team knows how much you appreciate them.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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The best platform for my clients
Great customer service !
Vorteile
I love the layout and user friendliness of the platform. The best hands down for my clients!
Nachteile
Would love if the software could add more marketing to the reviews in addition to Facebook and Twitter.
Antwort von Traject
Thanks for the great review, Roshanda!
Good suggestion about integrating more social networks for marketing positive reviews. I'll pass it along to our product team.
I'll share your kind words with our support team! (Afshaun says hi!)
~ Garrett

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Great service and quick response to inquiries!
Customer support representative was very helpful in assisting me with a navigation issue I was dealing with. I was able to call Grade.us phone support and receive a prompt call back! Highly recommend this service.
Antwort von Traject
Thanks, Ashkan!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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A game changer!
As a consultant in the tourism industry this product makes a difference to clients. It saves time, money and most of all your reputation.
Vorteile
Saves time, easy to use, easy to teach the program. Makes sure things are not "lost" or "missed".
Nachteile
Can't say I have one.
Antwort von Traject
Thank you, Darlene!
- Branche: Restaurants
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Reputology - Highly Recommend
I needed to shave time off of searching for online reviews to ensure that each has been properly responded to. Reputology keeps everything in one place and let's me know to ensure no review goes unnoticed.
Vorteile
Reputology is great at ensuring that no review goes unnoticed and un-responded to. I love how it sends a recap of the week and reaches all parts of the web that are tough to catch on your own.
Nachteile
I am not crazy about the back end user experience. Not the prettiest software to use.
Antwort von Traject
Hi Teale - Thank you for the feedback and positive ratings. We are looking at revamping the backend functionality in the coming months.
- Wöchentlich für 6-12 Monate genutzt
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Anytime I have questions, there is a polite and patient person there to help!
Vorteile
I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.
Nachteile
Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.
- Wöchentlich für 1-5 Monate genutzt
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Great platform for acquiring reviews and viewing what your customers are saying
Vorteile
Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page
Nachteile
This is a great platform, most or all your needs will be met with the management of reviews. It would be nice to have reviews from Yelp but you can get real time updates from them directly.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Super, excellent product, ease of use and amazes my clients
ease of use and happy clients
Vorteile
Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.
Antwort von Traject
Thanks, Nigel! It's great to hear this kind of feedback from long-term customers. We're still working hard ;-)
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The best product for any business to get more 5 stars review
Grade us by far is the leading software for businesses to get 5 stars reviews
they make it very simple to get in touch with your pervious clients and collect reviews.
Reviews are very important in my line of work.
Too often, very happy clients do not take action while unhappy ones goes straight to the social media and start to bad mouth Grade.us pushes the happy client to go online and submit a review and help us to take care of our unhappy client internally.
If reviews are part of your business look no further just use Grade us
The second best feature (and it is almost as valuable as the best feature) is the way that unhappy clients are segregated for direct contact by my staff. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Often, we can turn them into pleased clients.
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Simple to use modular reputation management system for small business
After testing numerous review and reputation monitoring applications, the solution from Grade.Us came as a welcome surprise.
From it's no-nonsense dashboard and ease of setup to the complete white labeling of the software, it's been a joy to use.
There have been a few little issues as I'm in the UK and the software has been made for the US market, nevertheless the support has been exceptional, even the CEO John hall has been involved resolving my questions.
The modular design is what attracts me the most allowing me offer more custom solutions to clients not found in other more expensive solutions.
All-in-all, if you're looking for a review getting and reputation monitoring system for small business, then these guys have got to be in your shortlist.
Antwort von Traject
Thanks, Jon. Agreed, we've had a focus on North American markets for too long and though we've now internationalized most of our feature set, there's work yet to do!
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Grade.us
Vorteile
Very easy to set up and add which sites you want your reviews to be directed.
Nachteile
The free version only allows 100 enrollees before you need to purchase the program on a monthly basis.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
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Very good review management software
Overall we are happy with it, as it is providing a function that we need as marketers.
Vorteile
Gives a marketing company like us the ability to generate more real reviews for our customers.
Nachteile
Its a bit pricy when considering the number of features.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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The Best Review Acquisition System Out There. Period!
Finally. A review generation system that is classy and works. We all know getting reviews can sometimes be difficult ,even when you have a rolodex of happy customers! Not anymore. This system simplifies the path for the customer leaving the review, and automates the process for the business.
Vorteile
It's simple set up, it's options to customize, and being able to white label.
Nachteile
There is nothing I don't like.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Grade.us is a great tool
I've found a lot of value in Grade.us as an addition to our reputation management and marketing efforts. It's easy to set up and use and makes growing your reputation painless and quick. We can now engage with customers in a way we couldn't before and it's paying off.
Vorteile
The ability to proactively gather reviews from happy customers.
Nachteile
The top navigation is a little confusing.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Jon Hall and GradeUs Are The Best!
The learning curve for utilizing all of the features on the dashboard has been challenging. But Customer support representative
and the team have been very responsive and patient. They are the real deal!
Vorteile
The affordability, ease of use for the reviewers, and nicely formatted reports.
Nachteile
The learning curve. I wish there were training videos.
- Branche: Marketing & Werbung
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Review management made easy
After trying many other review management systems out there, we tried Grade.us and have not looked back. The process is easy to use, they have most of the features we need, and any feature requests and support is handled right away. Our customers are loving the results and benefits that Grade.us gives them.
Vorteile
Support; Features and Ease of Use
Antwort von Traject
Thanks, Bruce. Great to hear!
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Grade US is a great choice
Vorteile
ease of use and setup time, plus having a plugin
Nachteile
I do not have any cons with this product
- Branche: Restaurants
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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AUTOMATES HOURS OF WORK
Simplifcation and higher efficiency.
Vorteile
It's a real time saver when it comes to understanding your reputation. I manage over 19 pages and it makes it effortless, we are always on top.
Nachteile
Certain platforms cannot be answered directly inside Reputology, yet. Sometimes Facebook disconnects but I believe it has to do with the API itself.
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The beauty is in the simplicity
Grade.Us is a fantastic solution to a growing problem. Presenting clients with an affordable, simple solution to automating more positive reviews and cutting off bad reviews has instantly turned me into an authority on reputation management. It's easy to talk to potential customers about a problem they know exists. Grade.Us has provided a professional yet affordable solution that makes sense to local and small business owners. Adding Grade.Us to my list of services was one of the best decisions I've made. Customer service doesn't get any better than quick, personal answers from the founder himself, Jon Hall.
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I am using it, that says it all
We are a digital printshop and wanted to boost our rating for people to know more about the level of our service. we tried POS requests. Personally asking clients to like us on social media.
Nothing worked.
Grade.us is a great tool. We have been getting lots of reviews. Not many clients want to log into their social media and post the review there, but still we can use the review and post it as an image.
Most importantly, its a fraction of some competitors and does exactly the same but better.
Excellent investment and they were very patient in talking to us over the demo period.
I recommend it highly
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Customer Success Specialist
I think this product is fantastic and their customer support is 5 star! I was having an issue (turned out to be a simple solution as most issues do) with my Grade Us form and allowing clients to post their ratings/reviews on a clients google + page. I reached out to Grade Us Support and within minutes, received a well thought out email with the solution I needed. Thank you
Vorteile
It is easy to use tool that allows me to provide an important service for my clients.
Nachteile
It is not perfect but I am hopeful it's evolution will unfold with minimal pain for me.
- Täglich für 1-5 Monate genutzt
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Great tool and very affordable for agencies.
Additional value for clients.
Vorteile
The customer support is the very best that I have encountered ever. So responsive to any questions you may have! Very impressive!
Nachteile
As an agency, I wish we didn't have to buy in bundles of 25 seats...lhowever it is still affordable.
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Outstanding support for agencies...Constant product improvements
We evaluated all the major white-label providers for Reputation Management software, and this company stood out above the rest. The support is top-notch. The founder has bent over backwards to help us out multiple times, and I can tell he personally cares about providing a best-in-class service. Look at all these other reviews and you will quickly see this.
Additionally, they constantly add new features and upgrades, so we are comfortable knowing we are able to take advantage of the latest tech improvements and offer them to our clients.
We run online reputation management for about 25-30 businesses through our Nashville marketing company (http://rushhourlocal.com) and a great part of our success is due to this product and the team behind it.
Could not more highly recommend this service. Truly Best-In-Class.
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
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Really Professional
Having all my profiles across various platform such as Bookings.com & TripAdvisor all linked in one place, to view & respond to!
Vorteile
The fact that I have all my reviews in one place from various sources and can easily respond or reach out to reviewer when necessary.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Seamless and easy to get up in running in no time at all!
Reviews up on my website and campaigns in clients hands within an afternoon.
Vorteile
Everything was so easy to add to my existing web site and social media extensions. Streaming collective reviews and making it easy for clients to be able to enter a review with out much effort at all.
Antwort von Traject
Thanks for the kind review, Rose! That's great that setup was quick and easy--we're always packing more features into the platform and never want to lose that core simplicity. Let us know how it goes :)
-- Jon
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Great review monitoring, surveys and dashboard
I love that it pulls all of our reviews into one easy to manage dashboard. I also like that it gives us a solid analytic resource for our gains and setbacks. The BIGGEST win is the surveys that we use when clients check out. We can set a threshold to ask if they would like to share on social channels if their rating was above a rating we determine. And even better, we can select which sites to ask to push to, which has been immensely helpful for us to focus on increasing our ratings one specific sites so we have a better overall rating!
I do wish we could actually post responses from Reputology, not just monitor that they need to be addressed. I also wish we could assign a task within Reputology for another team member to handle if it is their area of focus or needs to be escalated.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Save time and gives every customer the opportunity to review
saves me time and it reaches every customer. gives you one last chance to avoid the dreaded poor customer review .
Vorteile
once set up it is quick to use. It get to every customer. Should a bad review surface it gives you the opportunity to contact the customer before they sting you with a poor review.
Nachteile
They do not support SMS in my country. I feel like I am paying for the complete package and only getting part of it.
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Great for Multi-Location Businesses / Restaurants
Reputology is perfect for multi-location businesses. As a growing restaurant group, we were in search for a review platform that would allow us to create custom segments, emails, groups, and provide the detailed analytics needed to generate reports. This platform has exceeded all of our expectations. It is extremely user-friendly and the custom groups allow our team to respond quickly without having to dig through reviews. The analytics and data provided are very helpful and accurate. In addition to the platform, (our rep) has been a pleasure to work with and is always quick to take action when we have a request. We highly recommend Reputology for those in search for a user-friendly and customizable review platform.
Antwort von Traject
Thank you, Christine!
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Love the platform
Vorteile
The product is easy to learn and use and the people are very helpful.
Nachteile
I haven't come across anything that I don't like about the product. I'm thrilled.
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5 Star Program with 5 Star Service
If you're looking for a software platform that allows you to position yourself as a reputation management leader, look no further. Reputation Loop has the most comprehensive program available today that offers incredible value to the end-user clients. The program will help clients identify key problem areas that need immediate attention, it helps them generate new and relative reviews from their most recent customers, and most importantly it helps them market those reviews to their social media channels automatically. Furthermore, the customer service that Rep Loop offers is exceptional and second to none. Overall, these guys offer an incredible platform that has all the bells and whistles and they back it up with 5 star service.
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Love Grade.Us
I haven't tried any other review management software besides Grade.Us, which is a recommendation in and of itself as I haven't needed any other management software. We're an SEO company so getting our client's online reviews can be the difference between getting a lot of customers and getting none at all. And you better believe if our clients don't get any customers, we won't have any clients. Grade.Us makes it super easy to set up email campaigns and get everything out. Also, their review landing pages are really easy to work with and very customizable. What really impresses me is I've been called twice before by the owner, to answer my support questions. Obviously, he's pretty passionate about his product. Good work Grade.Us!
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Weitere für 1-5 Monate genutzt
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Changes don't take and it's nearly impossible to reach customer service
Vorteile
In theory, it's good software, if it works and if there is tech support to help.
Nachteile
It seems intuitive until you actually send out a test email. Then you find that none of the changes they made stuck. When I tried calling tech support, (twice) no one was available. I was promised a call back and nothing. Back to square one.
Antwort von Traject
Thanks for the feedback, Wendy. Ouch! My apologies for the bad experience.
I see you're on a free trial and did reach out twice just now before posting this review. Note that it is well into after-hours on Friday night here on the East Coast and our staff does take weekends off except for emergencies. Sorry for this inconvenience.
I'm sure we can troubleshoot your issue--thousands of customers are successfully using the features you mention. Please feel free to reach out to me directly at your convenience.
Jon Hall (founder and CEO)
973-508-9277
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Review of GradeUs!
I love the service. It's a great way for me to add value to my core package. It's a great way to start a relationship with a business and then walk them towards my core package over time.
Vorteile
Value, ease of use.
Nachteile
Would like a better marketing page!
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Incredible results from day one!
Many more reviews than ever before
Vorteile
I'm getting a year's worth of Google reviews in under a month! Your business needs this program! Just unbelievably effective!
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Great tool. Good pricing.
I've been using Grade.Us for over 6 months, and have had great success. My clients are getting 2-5 reviews per week that they wouldn't otherwise get.
Vorteile
Pricing structure allows me to be profitable. If a client wants to self-manage, white labeling is easy, and minimal training is required.
Nachteile
Appearance could be cleaner, and more options for requesting new reviews would be great.
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Huge tool for generating exponential growth!!
We've had great success with this service and it has generated exponential growth for our company. The one downside that I would like to point out is the review manager system does not notify me nor keep accurate count when reviews are placed. I have found it to be of no help and I have to go to every site daily to find my reviews.
I have recommended this service to other company owners and explained the power it holds on making it very easy for the consumer to post a review. My company actually had me write an online review training manual due to the success I generated with Grade Us and our reviews counts have increased since rolling this out for the entire company to use.
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Grade.us is Grade A!
I've been using grade.us for well over a year and my experience has been superb. I've had support questions answered very quickly, even late night, early morning, and on weekends. It's easy to onboard a new account and the interface for the public is clean and simple, making the review process as convenient as possible. I can wholeheartedly recommend Grade.us.
Vorteile
Very responsive support, clean presentation to clients.

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
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Excellent Review Platform
I have tried several review platforms and found this one to be easy to setup, very flexible and highly responsive support for a few questions I had.
Antwort von Traject
Awesome. We try ;) Thanks, Gary!
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Powerful, Easy To Use, Flexible Features, Great Support
I've been using Grade.us for three months now and it's excellent for our needs. Not only does it work well to begin with, Jon and his team are great at listening to our suggestions and feature requests and trying to take care of our concerns. Their support is great and they are very kind to offer advice and make suggestions. I am highly satisfied and recommend Grade.us highly for review management and solicitation projects.
- Täglich für 1-5 Monate genutzt
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The best review software out there.
Vorteile
Being able to use reports on our 13 locations, along with staff mentions. They offer a ton of different features that will help you organize and respond to every online review. I also love the hootsuite integration! GREAT customer service, too!
Antwort von Traject
Thanks for the feedback, Beckie. If you have any questions or suggestions, please let us know.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Superior Customer Support!
Vorteile
I sent 100 recipients a request to review earlier today, so I can’t speak yet in terms of how the Grade.us platform has yielded results. However, the customer support team has been amazing in their response time when I am in need of assistance. The ease of uploading a CSV file to the platform is astounding, as well!
Nachteile
I wish it was more automated. If our CRM system had the proper setup, we would be able to automatically add recipients. However, this is not an option currentlly. The CRM system we use is not well-known, which is probably why it isn’t currently integrated. It is great, however, that Grade.us is willing to work with us and our CRM system in order to automate the process, for a fee.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Makes it easy to manage client reviews
Extremely easy to use and sort through reviews. Email alerts make it easy to stay on top of reviews across all review sites and platforms.
Vorteile
Internal note taking.
Nachteile
I wish our team had the ability to tag other users to alert them about things they need to review. It would also be nice to respond via Reputology rather than having to visit each site.
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Excellent product in every way
I highly recommend Grade.us to any marketing agency that is looking to give their clients an easy win. I find that when starting to work with a new client, they are often anxious to start seeing some results from all the money they are spending with my agency. However, many of the most effective marketing tactics take time to do well--SEO, web design, etc. One exception is reputation marketing. With Grade.us, I can give my clients something tangible in the very first meeting that will get them immediate results. Even a few 5-star reviews in the right places make a big difference, and Grade.us makes getting those reviews easy.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Great results for the investment!
Grade us makes it easy and affordable to us to deliver tremendous results to our clients. It gives our clients everything they need to get more reviews.
Vorteile
Just customizable enough for us to deliver a personalized white-label product.
Nachteile
Can't talk to developers about creative solutions to issues with schema and the popular platform we use.
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Perfect For Small Business Owners
We are a digital agency catering to small business and we know first hand that monitoring and managing online reviews is not only a large task but is critical to success for small business owners. We have seen first hand how reviews that are not funneled or attended to or even requested and can be very destructive to a business.
We love the following:
1. Ability to funnel bad reviews
2. Ability to create an automated marketing funnel to ask and retrieve reviews from happy customers
3. Ability to oversee incoming reviews. This allows us to responds quickly and appropriately without having to scour the web ourselves.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
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Excellent product that's truly a time- and money-saver
I manage digital marketing campaigns for healthcare businesses, and due to the sensitive nature of their service, physicians are particularly susceptible to bad reviews online. We use Reputology as a way of keeping track of their ratings with minimal time and effort. We now get email alerts every time a review is left, and our clients are able to deal with negative reviews. Our clients also love using the review survey app. I love when our clients love the solutions we offer them.
Vorteile
Easy to use and implement, great support, and has all the features that we were looking for.
Nachteile
None.
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Amazing Software - Fantastic Service
When I heard about Reputation Loop from some of my peers I was very anxious to check it out and see how it compared with some of the other reputation platforms out there. Well it didn't disappoint! What I love about it is the clean organized look, the email follow up, how easy it was to set up and of course that awesome customer support.
These guys are serious about helping their clients and I was amazed at how quickly that they not only responded to questions, but how quickly they were able to fix any small issues I ran into.
This is one of the best on the market. Very happy I heard about it.
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The software is powerful with well written code. The customer support is unparalleled.
I'm adding new clients on Reputation Loop every week. When I've had questions, I've received quick and personal support. I also am using the Yext integration available with good success. It's a relief to know I can count on this company to provide everything I need to offer reputation management for my customers. I highly recommend Reputation Loop.