Grade.us

Vorteile

Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Nachteile

I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Vorteile

Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Nachteile

I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

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Vorteile

It was easy to use. But now, the review requests are not showing up when texted to mobile devices. Grade.us no longer offers phone support, and the support team doesn't respond in a timely manner or address specific support requests. Instead, the conversations overlap from one support agent to another, or my questions go ignored for days.

Nachteile

When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL. What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook. This problem has nothing to do with Facebook.

Vorteile

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market.
- Explain more about SW Capabilities.

Nachteile

Price increased multiple times in the past year.

Vorteile

Grade.us gives a simple way to generate reviews on the sites where businesses need them.

By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well.

The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand.

The support and training is also superb.

I very much love this software and offering.

Nachteile

I wish it was free... but I wish everything was free!

Honestly, I don't think I have much to say in terms of downsides.

Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control.

Still, this is a problem since I work mostly with real estate agents.

Vorteile

Aggregating reviews and being able to respond to Facebook & Google reviews in a single place.

Nachteile

No deeplinking support for native mobile apps.
Breaks all the time causing angry clients
Email support is not helpful

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Vorteile

Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones.

After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software.

Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions.

Another nice touch is the ability to send out automated reports to specified email addresses.

Nachteile

They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

Vorteile

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Nachteile

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Vorteile

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Nachteile

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Vorteile

- Great solution for agencies to white label their review wizard
- Easy to set up
- The thumbs up, thumbs down solution is great for the end-user
- Custom domain mapping

Nachteile

- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send)
- Integration with something like mailchimp would be awesome

Vorteile

I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

Nachteile

I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Vorteile

Robust infrastructure. Up time is very good and does what it claims to do.

Nachteile

Rather expensive, especially if you have to factor in exchange rates.
Support is limited to their head office location hours so not ideal for people in other world regions
Rather inflexible in terms of configuration which makes it hard to white-label as well as some of others I've looked at.

Vorteile

Organizes all feedback in one place, in a clear, organized format. Multiple users in your company can access the account. Reputology pulls together direct feedback and social media feedback all in one place. Provides you with detailed information to reach out to customers.

Nachteile

You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty.

Vorteile

It works great and the cost allows an agency to make money on the platform.

Nachteile

No problems with the software. I do have problems with Google's review form. It is not clear and we have many that just leave stars instead of stars and comments. When asked, they do not see where they can write. I am sure we are missing great reviews because of this.

Vorteile

Integrates with most review providers and staff is very happy to add new ones as needed for your particular industry.

Nachteile

Not targeted at a particular industry.

Vorteile

Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need.

Nachteile

It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place.

Vorteile

The ease of set-up for new clients and the ease of setting up recurring reports.

Nachteile

Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers.

Vorteile

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

Nachteile

They could add some more choices to the email alerts to give users more flexibility with auto-generated emails.

Vorteile

The ability to ward off potential negative reviews from permanently going online by driving people to the funnel.

Nachteile

We have not experienced any cons with grade.us to date.

Vorteile

customer service

Nachteile

Lacking ability to delay text message requests

Vorteile

How easy it is for the clients to use, and that it works! If you use the review invites the reviews will come.

Nachteile

There isn't really anything I didn't like, they have made updates and changes to help with Functionality.

Vorteile

I like how customizable the campaigns are.

Nachteile

I wish there was more support for setting up your account when you have many locations. It would be nice to be able to create one, then copy it to the others, without having to individually copy and paste. I would have also liked help in the design/image adding portion of the development.

Vorteile

C'est très bon logiciel d'expérience et de gestion clientèle.

Nachteile

C'est très bon logiciel qui permet de vite évoluer facile à utiliser

Vorteile

C'est le meilleur produit de marketing et de gestion permettant aux agences marketeurs et des spécialistes SEO d'automatiser la récolte d'un plus grand nombre d'avis positifs en ligne pour aider les entreprises.

Nachteile

Un super et top produit de marketing et de gestion . Je le recommande

Vorteile

Un super produit intéressant de gestion Branding et très performant pour la gestion en apportant et proposant des solutions aux entreprises avec des meilleurs outils de community manager .

Nachteile

Un super produit et très flexible. Je n'ai aucun problème

Vorteile

Très professionnel, simple et flexible à utiliser pour la création des contenus. Je le recommande

Nachteile

Je n'ai pas de soucis sur Grade.us . Je le recommande

Vorteile

Grade.us est une bonne plateforme que les entreprises peuvent utiliser facilement pour générer des revenus. Meilleure fonctionnalité.

Nachteile

Je n’ai pas eu beaucoup de complications avec Grade.us mais il arrive parfois que la plateforme décorne.

Vorteile

C'est un logiciel incontournable et unique en son genre.Il permet aux entreprises et à la population d'analyser de façon efficace les avis des clients ou de la cible sur une publication donnée afin de prendre une décision fiable.

Nachteile

Ce logiciel ne détient de désavantages en son sein.Il est donc conseillé et recommandé à tout le monde

Vorteile

Très avantageux dans la gestion de la réputation sur la plateforme qui aide les entreprises à gérer les avis en marque blanche conçue pour les agences numériques. Aussi il produit des résultats pour les clients.

Nachteile

Pas d'inconvénients,je le recommande à l'utilisateur.

Vorteile

Ce logiciel permet la satisfaction des clients et la bonne gestion des avis.

Nachteile

Aucun n'inconvenient pour ce logiciel car c'est très utile dans la gestion des avis. Je demande à tous mes partenaires d'utiliser.

Vorteile

Grade.us est un logiciel recommandé car elle permet une meilleure gestion de ces avis .

Nachteile

Grade.us est un logiciel facilement accessible et n'es pas très coûteuse

Vorteile

Un logiciel d'une très grande puissance. Nous avons de facilité à promouvoir nos services et celui de nos clients grâce ce logiciel.

Nachteile

Un logiciel irréprochable. Je le recommande

Vorteile

Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Nachteile

Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

Vorteile

Love the whitelabel features and ease of use! It's at a great price point for me!

Nachteile

I would like to see better and more integrations. I would like to see integrations with linkedin and instagram as well, I know it already share the reviews to FB & Twitter but these two would be great as well! I wish the texting feature was easier as well.

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Vorteile

It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right.

Nachteile

The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout.

Vorteile

I really like that it's simple to set up.

Nachteile

I wish there were more workflow options - multiple samples of how the most successful companies are using the product workflows/content.

Vorteile

The linkable review funnel page is excellent, and better than any other resource I have looked into.

Nachteile

I am very happy with the tools as they are, and many frustrations I've had in the past have been improved upon in later updates.

Vorteile

I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall.

Nachteile

Struggling to come up with a dislike. Wish it was free!

Vorteile

- The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.
- The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach!
- The company keeps up with compliance issues. When Google announced the update regarding sentiment and reviews, Grade.us was the first (that I noticed) to make necessary changes to its platform to stay compliant.

Nachteile

- The UI is not great, at all. It will make you feel less productive by just looking at it.
- The auto-generated reports are not pretty. They do the job, but they aren't something most companies would be proud to show off to a client.

Vorteile

Their pricing was good.
Their API's were decent.
They had good review site coverage.

Nachteile

The dashboard UI is old
Their zapier was limited
They don't provide support for their API

They will double your license fees without any notice
They created new terms and not notify you .

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Vorteile

I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan.

Nachteile

Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction.

Vorteile

There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Nachteile

I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

Vorteile

Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high.

Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well.

Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Nachteile

Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update.

Vorteile

Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Nachteile

This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Vorteile

Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing.

Nachteile

The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet.

Vorteile

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

Nachteile

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.