Sirvoy

Vorteile

Klein, Schlank und voller Leistung
kurze Wege wenn man Support benötigt

Nachteile

Oberflächen / Templates / Exporte können verbessert werden.
z.b. wäre ein eigenes Rechnungstemplate ganz cool.

Vorteile

Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.

Nachteile

can't say that there is anything I dislike

Vorteile

[sensitive content hidden] seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue.

Nachteile

What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable.

Vorteile

not much, its adaptable if youare prepared to use clutzy solutions

Nachteile

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Vorteile

Their customer service really is five stars. They are knowledgeable, kind and fast.
The platform itself offers a lot of helpful options and it is user friendly.

Nachteile

A bit more expensive than I expected but worth it.

In Betracht gezogene Alternativen

Hostaway und Little Hotelier

Gründe für den Wechsel zu Sirvoy

Seemed more user friendly and the customer service jumped right into helping and welcoming me.

Vorteile

This is a great product that is quite easy to use. Also 9/10 times I can have immediate support in the live chat.

Nachteile

Some lack of ability to configure some things in channels.

Vorteile

Great service and support
It helps me daily when managing bookings and reservations.

Nachteile

Took time setting up- but it was expected.

Vorteile

That you always get support fast - not that you need it very much it a very easy system to use

Nachteile

it can what i want it to do so nothing here

Vorteile

The whole system is so easy to use and it has everything we need to run our hotel. The customer service is excellent and so responsive.

Nachteile

Nothing. It's great! Plus it's constantly improving.

Vorteile

Reachable account reps. Breadth of settings and options.

Nachteile

Large learning curve especially for out of the ordinary or very specific setups.

Vorteile

The customer service is excellent! Everytime I have a question or an issue, they respond promptly and clearly.

Nachteile

Can’t do onsite guest invoicing through the software

Vorteile

I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.

Nachteile

It isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.

Vorteile

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Nachteile

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Vorteile

Easy to use software and personalized service.

Nachteile

Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided.

Vorteile

The system has a lot to offer. especially with the current OTA's that we are currently using.

Nachteile

there aren't many OTA's that we can link to the system. eg ( trip advisor )

Vorteile

Of all the management systems we explored, Sirvoy team always responded super fast and personally to all our set up questions. And have done so consistently over the last 6 years since we migrated to them.

Nachteile

There is simply nothing found we haven't liked yet!

Vorteile

Easy to use and they are alway available to help

Nachteile

The photo display. It could be better and more atractive.
The setups to print invoices.
I dont like that it makes an average of the pricing. I would like to see the cost of every night in a multiple night.

Vorteile

Always helpful and easy to use. Support is quick and efficient

Nachteile

nothing. I have found nothing to dislike

Vorteile

Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help.

Nachteile

I cant think of anything, they are really good

Vorteile

I like the support even though it uses a chat system you do speak to a very knowledgeable technician and not some AI system. I always get an answer and quickly.

Nachteile

There is nothing I dislikes about Sirvoy. It does everything it says it does.

Vorteile

Customer service is best to none. It's user friendly, easy for non computer geeks.

Nachteile

Nothing so far. I don't find it easy to work online, but Sirvoy is constantly there to support and help me wherever I need.

Vorteile

I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model.

Nachteile

I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details.

Vorteile

Service is always available when I need it. It’s fast and they usually answer my query first time.

Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report.

Nachteile

It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included.

It’s really a very good product overall.

In Betracht gezogene Alternativen

Little Hotelier

Gründe für den Wechsel zu Sirvoy

Price, features, service

Vorteile

easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use

Nachteile

I cannot fathom pasting into emails or sms boxes.

Vorteile

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Nachteile

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Vorteile

Simplicity and Awesome Customer Service
It is so easy to use your system and it is very intuitive
For people outside of the industry this is a great learning first step into hospitality PMS.

Nachteile

Limitations in reports and no excel download function
Statistics are inc VAT
I cant see history on a specific guest who has stayed in the past,
I cant track company performance - instead I need to count past stays
Miss past & future revenue reports day by day summariesed (not guest by guest)

In Betracht gezogene Alternativen

Opera und Mews

Gründe für den Wechsel zu Sirvoy

I received Sirvoy when I bought the hotel. However I hope not to have to change but I do need reporting to improve and excel to be implemented in order to not switch next year

Vorteile

Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)

Nachteile

I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one.

Dashboard search is great, but the totals are by page and not for the total searched category.

Vorteile

I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms!
Also I love the integration with Stripe as it has an in-person terminal. Game changing.

Nachteile

It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user:
- Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy
- Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel).
- Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually)
- Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails).
- Be able to set discounted rates for certain room types if they are still available past a certain time of day
- With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings).
- On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters.
- Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working!
- The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet.
- More user friendly customizations - it's a definite learning curve especially the accounting language and area
- Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation.
I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them.
- Ability to move booking on the calendar page to a different date, not just to a different room on the same day
- Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact
- This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk.
- Congrats if you got this far and thank you for listening to my Ted Talk.

Vorteile

The support and the price. Very helpful support. Fast and friendly. Not bot. Thank you for that!

Nachteile

The looks, the booking engine (too many clicks) and not being able to alter site to my needs. Ex - being able to add extras to every room so the customers don't have to look for it.

Vorteile

It's very use friendly and customer service is quick and friendly. We like the transparent and flat pricing, perfect for a small hotel like ours.

Nachteile

There's not payment automatization options in Guatemala. So far we have to do everything manually, but no other service offers this in Guatemala at the moment.

In Betracht gezogene Alternativen

Little Hotelier

Warum Sirvoy gewählt wurde

Little Hotelier was difficult to set up, difficult to maintain. We ended up needing to hire someone to integrate, etc and we decided it was enough. It was also much more expensive and there were not options to have video calls with their team to set up things aside from the very basic initial one. Customer service wasn't that great either.

Zuvor genutzte Software

Little Hotelier

Gründe für den Wechsel zu Sirvoy

We got really good recommendations from a business in our area, La Iguana Perdida. We checked it out, had our demo call and loved it. The pricing structure makes sense to us and decided to give it a go.

Vorteile

What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good!

Nachteile

I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.

Vorteile

attention & service of customer service person Natally

Nachteile

is easy to use, practical and but need to study more on its benefits from my side

Vorteile

They are very helpful positive and quick answer and get back to you soon.

Nachteile

That they dont help us with a wish we have asked for in about 15 years and that is to separate hostel and hotel in statistic. we have a lot of work with that who takes a lot of time. Exept that they are very great!

Vorteile

"I really like how easy it is to manage my two hostels in the archipelago of Stockholm with Sirvoy. I choosed it because it has good paymentoptions for our guests, and it is easy to integrate on our own homepages."

Nachteile

The backoffice part about economy, invoices is not perfect.
I want to be able to copy old reservations and renew them, when regular groups come back many times, it would be easy to be able to copy, and then do changes, instead of creating new reservations.

Vorteile

From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds.

Nachteile

Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive.

Vorteile

An excellent product with great customer service. I've used this now for 3 years and it has exceeded my expectations.

Nachteile

I can't think of a thing. Sirvoy has everything I need to run my booking.

Vorteile

Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments

Nachteile

Generally, it is easy to use, and quite logical. There are some functions I use very infrequently, and then I find it takes me some time to remember how to do it!

Vorteile

Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price.

Nachteile

Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions.

Vorteile

The quick chat customer service that I always receive when I have an issue.

Nachteile

The invoicing could be easier. Once a invoice is closed you should be able to reopen to make adjustments if needed.

In Betracht gezogene Alternativen

SiteMinder

Gründe für den Wechsel zu Sirvoy

The ease too set up this software was what I liked about this product.

Vorteile

"Sirvoy has great 24/7 support. I also appreciate the detailed downloadable reports for accounting.
It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!"

Nachteile

Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section

In Betracht gezogene Alternativen

Little Hotelier

Gründe für den Wechsel zu Sirvoy

Actually I considered switching after a couple years with Sirvoy. But they don't have the accounting data download features, or at least I couldn't find them.

Vorteile

Easy to understand and use and excellent support

Nachteile

Small variety of availability to extract reports, book-keping not possible to use

Vorteile

"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."

Nachteile

Nil

Vorteile

Ease of use, customized options, great value and speedy support.

Nachteile

I have to redo my 2FA authentication too often.

Vorteile

Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed.

Nachteile

None, they have been a great resource for my business

Vorteile

ease of use, fast customer service support

Nachteile

no payment option available for indonesia to have guests pay directly after booking

Vorteile

Easy to work with and good and fast support.

Nachteile

I have nothing negative to report about Sirvoy

Vorteile

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

Nachteile

That the system is quite basic, not that complex and it takes a while for new features to arrive.

Vorteile

Sirvoy simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly

Nachteile

Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end.

Vorteile

I want to thank the amazing 24/7 technical support team. They are always quick to help whenever I have questions or issues. Knowing I can get assistance at any time makes my experience much easier. Thank you for your great support!

Nachteile

As a new user of the reservation platform, I appreciate the service so far. I still have a lot to learn about using it effectively, so I’ll hold off on specific requests for now. Thank you!