FixMe.IT

Vorteile

Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session.

Nachteile

The user management, although this has been resolved in their successor product.

Vorteile

It's simple to use and direct my users to. Allows me to be way more flexible with my scheduling and driving.

Nachteile

The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window.

Vorteile

FixMeIT is an easy to use product that gets the job done. We primarily use it for remote support and it works great.

Nachteile

I wish there were hotkeys to change the screen your looking at. It can be a pain to switch screens.

Vorteile

ease of access, really easy for end users

Nachteile

there's really nothing that is a negative about the solution.

Vorteile

It is easy to set up and deploy. It is easy for users to install.

Nachteile

I did not see any cons with this software.

Vorteile

This software permits me to connect to a client's computer system quickly and reliably. The download and installation of the client software requires only standard user rights on the client system. Connecting to the client requires the client to provide a session specific "client ID" to the support person. The connection with the remote computer is encrypted for obvious security reasons. Once connected, the client's screen is shared as is the mouse and keyboard. With FixMe.IT, multiple connections can be open simultaneously, so a support agent can handle multiple clients at the same time. The client always has the ability to terminate the connection at any time during the remote session. Additionally, once the session has been completed and the client has been disconnected, the software is automatically uninstalled from the client computer. The annual price per license is only $300 for which is an exceptional bargain when compared to most other professional remote support platforms. One license is for one support agent and virtually unlimited clients. There is not any additional cost for clients or the number of client connections you make.

Nachteile

The only shortcoming that I have found with this application is the lack of support for MAC and Linux clients. FixMe.it (Techinline) software is designed for use only on Windows.

Vorteile

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Nachteile

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Vorteile

- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group.
- The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices.
- It is nice that the program is not reliant on a browser. lightweight.
- Very quick, patient, efficient, and friendly with customer service.

Nachteile

- Customization is present but not as easy as I would like. It feels like I have to read manuals in many places and put work for my branded page or template to really shine. If they added more ease and options for customizing the client seen windows and page that would be great!

- This is an extra but I wish after a connection the program could prompt you for notes on what was performed and that would be included in the spreadsheet for connection times. Currently, I am writing in a different program and having to track all those notes, times/dates/client, and then attempt to incorporate them into the spreadsheets I send to my clients but it's not as clean in two different documents or takes an additional amount of time to combine them and make it look nice.

Vorteile

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

Nachteile

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

Vorteile

It is a very good software for working with or troubleshooting remote computer the multi-session support allows you to work on multiple computers at once hence help you multitask and achieve your aim faster. It also supports file transfer which also makes working remotely way easier. It also allows you to record sessions which makes process review way less stressful it also means teaching someone else how to do what you did could be done by sharing the video.

Nachteile

The software works very well so nothing comes to mind in terms of disadvantages

Vorteile

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

Nachteile

There is nothing that I don't like about FixMe.IT

Vorteile

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Nachteile

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

In Betracht gezogene Alternativen

RealVNC Connect

Warum FixMe.IT gewählt wurde

Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.

Gründe für den Wechsel zu FixMe.IT

Usability

Vorteile

easy to give access for the client
Personalize to your company
great support

Nachteile

We would like to have support for Macintosh

Vorteile

The system is easy for remote users to connect and receive support. It is very responsive even over low bandwidth connections.

Nachteile

Does not support multiple operating systems. Would like to have a single solution for Windows, Mac and IOS.

Vorteile

Software is priced accordingly, easy to use and install, easy to setup unattended support and/or start new sessions, and easy for end user to communicate through chat window during remote session.

Nachteile

The ability to navigate between multiple monitors on a remote computer could be setup in a more user friendly manner with possible left/right arrows on the screen vs having to select each display from the top menu. Also, we run into issues with copy/paste of URL links from our computer to remote machine at times.

Vorteile

Easy to use
logging on as admin is seamless
little delays when connecting
easy for user to allow connections

Nachteile

No computer info or history of connections
Difficulty connecting back when loss of connection

In Betracht gezogene Alternativen

Dameware

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Price, ease of use for user

Vorteile

FixMe.IT is by far the most practical way of remote desktop connection and it offers great features for remote support.

Nachteile

FixMe.IT works quite fine in terms of features and functions aspect however I am not able to state the same for the support side.

Vorteile

The easy graphic user interface, included some great features, that help supporting our users.
The simplicity of the product is really amazing, thanks you for a great service and support.
If you are looking for a quick and simply remote tool, this is the one for you!

Nachteile

The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out.

Vorteile

Fast and secure: FixMe.IT uses high-performance servers and secure encryption protocols to ensure fast and secure connections between remote computers, helping to minimize downtime and prevent data breaches.

Nachteile

Lack of mobile support: FixMe.IT does not currently offer support for mobile devices, which may limit its usefulness for technicians who need to provide remote support on the go.No built-in video conferencing: FixMe.IT does not have built-in video conferencing capabilities, which may make it difficult for technicians to communicate effectively with clients during remote sessions.

Vorteile

It is easy to use and works--plain and simple.

Nachteile

There is nothing I dislike about it so far.

In Betracht gezogene Alternativen

LogMeIn Rescue

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Price.

Vorteile

There are times we have to access a clients computer to make adjustments to their accounting software. This is much easier than trying to walk them through it on the phone. Makes life so much easier.

Nachteile

It would be nice if there was a Mac version of this software. I would give it 10/10 then.

Vorteile

Love the customization and branding options that we're given. This helps our customers establish trust when working remote with our engineers.

Nachteile

Would like to see more options to collaborate with other engineers on the team, like inviting other engineers onto an existing remote session and being able to share each others unattend clients. Would also love to see an option to use Azure AD for authentication.

Vorteile

Ease of use for users. Easy for us to connect

Nachteile

Restarting client as Administrator becomes a pain specially when rushing

Vorteile

Easy to get connected to even the most challenging users. (You know the ones I mean.) Easy setup, perfect for fixing remote issues and demonstrating what the user "should be doing." Easy to use at a fair price.

Nachteile

Not too many cons about this software, except that we are not able to connect with those few Mac users.

Vorteile

Being able to set up unattended access so that I can preform the needed help without having to wait to have someone at the remote computer.

Nachteile

I would like to be able have discounted pricing for additional seats at a lower number than 20. We are a small company that will likely never need 20 seats.

Vorteile

The ease of use and availability anywhere we need to use it with a client/employee. The software is straightforward and very dependable.

Nachteile

Havent really found anything I do not like about the software.

Vorteile

if you don't know how to fix issues your self and need an expert this is the tool you need

Nachteile

pricey and slow compared to others but still better results

Vorteile

The software is easy to use and easy enough for the client to get to the required passcode. The GUI is also easy to navigate through.

Nachteile

What the software lacks is the ability to connect to Mac computers. It would be great if this was an added feature.

Vorteile

The remote desktop and file transfer features. The cost is reasonable but the multiple license issue should be put into consideration

Nachteile

it does not work properly where there is no strong internet connectivity but team viewer has worked in this situation.

Vorteile

The ease of setup was great. It has smooth remote desktop functionality without being too stressful on the network.

Nachteile

No cons. Everything works as advertised. We really enjoy the software.

Vorteile

FixMe.IT is very easy to use and straight forward. I have never had any issues using this software. The costs are very reasonable compared to other products. This software has all the features I need.

Nachteile

Additional costs per seat. Other than that I do not have any other cons.

Vorteile

Easy to direct the end user to install. Also allows domain logins remotely.

Nachteile

Seems like the interface could use some up to date touches. Feels a but out of date.

Vorteile

Easy to use. Easy to access and it is user friendly.

Nachteile

No Cons I like FixMe.IT as a whole with no problems.

Vorteile

Doesn't download anything to client's computer, we have never encountered an instance where we were unable to use the product for remote connections

Nachteile

Nothing really, this product does what we expect it to do. We have been using this product for seevral years and to date we have not encountered any issues.

Vorteile

Easy to use for my clients. Direct them to the website, install a plugin, and you're in! Customer service was quick to respond with a billing issue I had. It's nice to be able to restart the client computer without having to have the user be there every minute while you are working.

Nachteile

Won't work from my Mac. I knew this from the start, so it was not a deal breaker. That is my only pet peeve. I hope that they can have a Mac version of the Expert software soon.

Vorteile

The price and ease of use. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers

Nachteile

Having to pay for it. I haven't run across any cons.

Vorteile

Being able to flip between my desktop and the users. It is also very flexible in terms of jumping between different features.

Nachteile

When you first look at the screen after you launch, it isn't clear what your first step should be. Make it more obvious

Vorteile

Cost is excellent. plenty of unattended clients. I like the short url and the automatic cleanup after using the client install.

Nachteile

sometimes i cant type in the password field. i'll have to restart my system then I can do it. also the UAC is a big disappointment. I feel the developers and find a better work around.

Vorteile

The simplicity of usage. The interface is clean. The interface is not overburdened and cluttered. The interface is quick.

Nachteile

The software is Microsoft Windows only. I would like to see an Ubuntu Linux or other Debian linux or an Apple Mac version.

Vorteile

I am a 100% satisfied customer. There is nothing I've expected the software to able to to do that it can't.

Vorteile

Simplicity - my clients are amazed at how easy and quick it is to connect and receive help.

I have used similar products but with this product, I have not experienced any connection issues

Nachteile

Cannot service Macintosh clients. I service both PC clients as well as Mac users, however, there is no way for Mac users to download and connect to the system. It would be great if such a capability could be added

Vorteile

It's reasonably price. It's very easy to use and you don't need to install, configure or manage any hardware or software on your end.

Nachteile

I haven't noticed anything I don't like about this product so far.