FixMe.IT – Bewertungsseite 3

Vorteile

Easy to use
Allows unattended access
Works every time
Groups systems for easy identification
Allows timers with history so you can track online support time

Nachteile

Has some minor issues working with tables like MS surface but work around are available.

Vorteile

It's easy to use, has all the features I need, and is priced reasonably.

Nachteile

I guess if there's one feature that's lacking, it's multi-monitor support. I'd like to be able to use both of my monitors to see both monitors on a client PC for example.

Vorteile

I have been using this software for about 5 years now and for the price it has meet all my needs.
I can connect to all my clients in an instant and monitor for several days if needed

Nachteile

I am currently experiencing some issues with the new version as far as when you first connect the default is " full screen" and this has several issues. one is when in full screen I can not use my clients task bar on the bottom of the screen. I have to shrink it to a "window" so I can use there task bar.

Vorteile

I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.

Very easy to setup and user. Bandwidth is extremely low so I can actually help users on my PC connected to my phone hotspot if needed.

Nachteile

Honestly do not have any cons on the product.

Vorteile

Software is priced accordingly, easy to use and install, easy to setup unattended support and/or start new sessions, and easy for end user to communicate through chat window during remote session.

Nachteile

The ability to navigate between multiple monitors on a remote computer could be setup in a more user friendly manner with possible left/right arrows on the screen vs having to select each display from the top menu. Also, we run into issues with copy/paste of URL links from our computer to remote machine at times.

Vorteile

The ease with which I can connect to client machines from anywhere I have an internet connection and the ability to reboot to safe mode without user assistance is invaluable in troubleshooting.

Nachteile

No Complaints with this software/service.

Vorteile

Most competitively priced remote support tool we have able to find from a vendor that we can trust. Pretty easy to use - like being able to transfer files but could be more intuitive.

Nachteile

No MAC remote support, Fixme.IT URL has been confusing to some customers and sometimes we have to spell it out. Find that some customers security policies limit and don't allow the Fixme client to be installed on their PC's.

Vorteile

Access to client desktop withou the need for traveling to them

Nachteile

gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result

Vorteile

I like that the program does not need to be installed on the customers computer. It connects fast and allows for support

Nachteile

Sometimes when connecting to customers widows of programs open behind other windows. So this makes you minimize other windows. Also that it temporarily installs in the temp folder. If Windows security is set to not allow this the program cannot be used.

Vorteile

So easy to use.. and to explain to clients.. unattended access is very important for me. love being able to setup and servers

Nachteile

Price is a little steep.. but worth every penny. needs mac interface.. to complete the service..

Vorteile

For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call.

Nachteile

I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server.

Vorteile

Ease of use and it's features for supporting multiple displays. Addition of ability to control more than one computer at a time was a great update.

Nachteile

Wish they had a way to set it to low bandwidth so that high res background pictures would not attempt to send over slower connections or to tell it to not send so it improves user experience when bandwidth is limited.

Vorteile

Simplicity for my clients to connect with me. I used to spend way too much time connecting just for a short session. Also, the Unattended Access allows me to do my work for my clients on my schedule instead of having to depend on someone allowing me in.

Nachteile

I can't think of anything to say as a con

Vorteile

This software does everything I need. It allows me to perform remote sessions with clients as well as unattended remote sessions. It is not real fancy but does everything I require at a fair price. I have been using this software for 4 or 5 years now.

Nachteile

There is nothing I dislike about the software.

Vorteile

multi monitor support is ideal for ease of use. being able to copy files to and from a remote session via drag and drop is very helpful.

Nachteile

Fixed bar at top is useful but gets in way of full screen tabs, can me made to disappear but I prefer the persistent appearance, if it could be made so the remote screen shows below this when on a full window would be perfect.

Vorteile

The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions.

Nachteile

The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often.

Vorteile

Ability to connect to multiple computers at the same time, is a very useful. As an I.T. professional, I routinely connect to many computers at once, when deploying many computers at once. Or when stopping a virus attack, I can quickly get to all computers on any network I need to.

Nachteile

Techinline Ltd billing system, no grace period. they claim 1 day but haven't seen that yet. keeps cancelling my service, if payment is not received on 1st attempt. Other suppliers will try more than once before cancelling anything.

Vorteile

Great tool for managing dozens of client computers

Nachteile

used to be lackign features, but is a lot better lately.
I would like it to work better with remote systems that have more then 2 screens. I use it a lot in 6 screen clients and its a pain.

Vorteile

We use the "unattended access" with most of our clients because this allows us to connect with their desktops from the second we pick up the phone. We can often connect with them by the time they finish talking, and resolve their problem very quickly.

Nachteile

We have not encountered any negatives with this product.

Vorteile

ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time

Nachteile

too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service

Vorteile

Its quick and easy to establish sessions with clients when performing remote support and demos etc. Software is fast, stable and works well and is rarely defeated by company firewalls.

Nachteile

There is no Mac client but generally this is not a problem for me.

Vorteile

When a client needs help it's easy to talk them through the connection process, and the service is very reliable. And, unlike the competition, the price is reasonable.

Nachteile

Other than I can't use it with clients who have Macs, which is a big limitation, I really don't have anything negative to say.

Vorteile

Simple and reliable as well as being great value for money. Slowly but surely features are being added such as the recent update to allow multiple remote control screens at once (previously you could have multiple connections, but only remote control one at a time)

Nachteile

Software doesn't support OSX so I'm forced to use Teamviewer for my OSX customers. Also it would be nicer if the app was also web based so we could use any computer to remote control etc without installing software, even if it was more limited.

Vorteile

The thing I like most is how fast it is under normal circumstances. As I said, we switched from using WebEx and it felt like it took several minutes to start up a WebEx session where as with FixMe we can get a session started very quickly, especially if it's with an experienced user who knows how to start a session.

Nachteile

One main problem comes to mind.

Performance when customer is on WiFi can be poor. Sometimes when we're helping a user who has WiFi, the session will seem to freeze up for around a minute and then will pick up again with a reasonable level of lag (like click response time is 1 or 2 sec behind) that is understandable.

Vorteile

Price of course, easy to use, if you login to a domain environment it will prompt for domain admin credentials, some other application doesn't, it will keep session available when you switch user name or logout. love the last update multiple session at the same time. I totally recommend this application

Nachteile

Need few more features like screen that will have more details about the computer you are connected to: ip computer name. I also notice the client id the host give you is not the same after you connect the session, that is all I remmber

Vorteile

I use other remote access software but I prefer this one in many ways. Firstly, as I have more than one PC I need to be able to use the software on more than one. The other remote access software has to be licensed for each machine in spite of the fact that it's only me using it. It's very easy to instruct my customers to log in and the unattended access facility works very well.

Nachteile

I find the file transfer facility nowhere near as user friendly as Team Viewer, it's ok for one file at a time but Team Viewers explorer type screen allows multiple files and folders to be transferred easily.

Vorteile

It's easy to install and it always works. It's also very easy to direct a client to the support site and install the software.

Nachteile

It would be nice if there was an iPad and/or iPhone administration app so I could use the service on different devices.

Vorteile

My home base is very remote; I needed a remote solution that was stable, secure, inexpensive, and allowed concurrent connections to multiple clients without requiring a lot of bandwidth. FixMe.IT satisfied all of my requirements.

Nachteile

One of the key requirements for my purchase was 2 part authentication, which FixMe.IT has, but I would feel more secure with the authentication coming through SMS/text rather than email.

Vorteile

Easy to use
logging on as admin is seamless
little delays when connecting
easy for user to allow connections

Nachteile

No computer info or history of connections
Difficulty connecting back when loss of connection

In Betracht gezogene Alternativen

Gründe für den Wechsel zu FixMe.IT

Vorteile

FixMe.IT is by far the most practical way of remote desktop connection and it offers great features for remote support.

Nachteile

FixMe.IT works quite fine in terms of features and functions aspect however I am not able to state the same for the support side.

Vorteile

Loads quickly, light footprint, can use on the road in less than 1 minute, good support for multiple screens, will do drag/drop file transfers.

Nachteile

Prefs are tied to IE so resetting IE wipes out stored prefs. Does not take long to reset them though.

Vorteile

Easy to use, inexpensive, very reliable, supports multiple remote sessions at once.

Nachteile

Really needs a Mac, iOS, and Android version for cross platform support.

Vorteile

FixMe.IT's servers are always fast and stable, It is simple to direct users over the phone to start the Support Session, it automatically checks for proper local-admin privileges and will prompt the user for credentials if needed. FixMe.IT was made with IT support professionals in-mind; it never has a problem viewing and clicking-through UAC dialogs, and the additional features such as Unattended Access and File Transfers make Remote Support a breeze.

Nachteile

per month per user price seems steep, however, is a reasonable price for such powerful software, and seems extremely competitive compared to other similar products.

Vorteile

Ease of connecting to clients and their joy at my 'magic.' The ability to control their desktops, install if they need me to, uninstall if they need me to, reboot if necessary and then reconnect without the client having to do anything.

Nachteile

I can't think of anything the least bit annoying about the software. I like everything about this software.

Vorteile

Fixme.it is quick and easy for both me and my clients.

Nachteile

Please add support for connecting to Apple MacOS computers. It would also be great to require an extra factor of authentication (eg. host password) when connecting to a unattended computers.

Vorteile

Easy to use! Being able to connect from my session to several remote devices simultaneously to be able see the whole issue is great!

Nachteile

Lack of support for connecting to MAC PC's.
Still have an issue of having to spell out your URL to a client and then have to explain each time that _____.IT is a legit website domain.

Vorteile

Ease of use. Simply send the client to fixme.it > start support session> run/open/install > provide technician with 6 digit client ID

Nachteile

Inability to bypass UAC. Inability to run at service (instead of having the dialogue box open in order to maintain connection)

Vorteile

Great unattended features that can be shared through all employees using the tool making remote access to customers systems much easier. The software gives a clear view of which system are online and which aren't. It is also very easy getting a customer to start a session when using the software.

Nachteile

Doesnt work on mac.
Copy and paste to clients PC could work better
When you run out of licenses it doesn't tell you who they are in use by which means shouting round the office

Vorteile

Easy to use
Clean and simple interface on the Expert application
Easy to organize unattended clients
All basic remote support software features are there

Nachteile

Windows only (Mac support would be nice)
Auto-login will often hang
Being able to send files from the Expert application to the remote client would be a nice feature

Vorteile

The easy graphic user interface, included some great features, that help supporting our users.
The simplicity of the product is really amazing, thanks you for a great service and support.
If you are looking for a quick and simply remote tool, this is the one for you!

Nachteile

The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out.

Vorteile

FixMe.IT is really simple to use and has some useful tools: file transfer is simple, as is screen sharing, plus you can use a pen to highlight things on the screen or change the mouse to a red dot to guide people around the screen. And the software is inexpensive when you consider you can run both new remote support sessions and unattended clients from the same console.

Nachteile

The ONLY issue I have with the software is that it is not the quickest to connect and sometimes you are left wondering what is going on.

Vorteile

Easy to use, scalable and efficient, all for a fair cost.

Nachteile

I have no dislikes, I have had no issues and the interface is simple.

Vorteile

This software is great! Remote Administration tool allow you access to a PC using a simple 6 digit code.
Once online, you can remote control the session and do all the things you need to remotely.
The best part is that you dont log out during reboot and logouts! You can see the login screen!

Nachteile

So far, I havent found anything too terrible. The layout could be updated.
Thats about it though.

Vorteile

This program runs well for the tasks at hand. The interface is intuitive and easy to grasp.

Nachteile

Requires a good internet connection. This isn't so much an issue with the software itself though.

Vorteile

The latest update allowing us to have multiple desktops open and switch between them has been a gamechanger. Unattended access is fantastic, and we haven't run into any showstopping issues yet.

Nachteile

No Mac client or ability to remote into a computer from an Android device - those two would put it over the edge.

Vorteile

Ease of use
Speed
Easily customisable
Easily deployable

Nachteile

No IOS or Android client or manager
Limited to 150 machines

In Betracht gezogene Alternativen

Vorteile

Never a glitch, freeze or drop. Easy to setup and use. Survives a reboot and is a better value than Teamviewer, or AnyDesk. Product does have real support if needed.

Nachteile

Program does not update itself. If client has not used the program in a while, they have to download a new installer.

Vorteile

It is easy to use and does everything we need, clients can access it with ease and the url is short and easy to remember.

Nachteile

There are no Cons to mention at this time as we use it specifically for attended remote access. we screen connect for our unattended access.

Vorteile

Support. Awesome support.

Nachteile

Anytime I have a complaint or wish list item, I'm always greeted with a "yup, we're working on that and it'll be coming soon." And it does! So no cons.

Vorteile

I'm able to deploy the unattended client to allow me to access my more troublesome clients, while leaving icons on the desktops of the rest.

Nachteile

It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet.