FixMe.IT – Bewertungsseite 2

Vorteile

- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group.
- The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices.
- It is nice that the program is not reliant on a browser. lightweight.
- Very quick, patient, efficient, and friendly with customer service.

Nachteile

- Customization is present but not as easy as I would like. It feels like I have to read manuals in many places and put work for my branded page or template to really shine. If they added more ease and options for customizing the client seen windows and page that would be great!

- This is an extra but I wish after a connection the program could prompt you for notes on what was performed and that would be included in the spreadsheet for connection times. Currently, I am writing in a different program and having to track all those notes, times/dates/client, and then attempt to incorporate them into the spreadsheets I send to my clients but it's not as clean in two different documents or takes an additional amount of time to combine them and make it look nice.

Vorteile

I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business.

Nachteile

I would like to see electronic auditing as a future feature. I want to be able to see the system specs on a unattended system without having to connect and view it manually. A Mac client would also be nice.

Vorteile

very easy for end user to get logged in.

very easy for IT representative to download and open.

Nachteile

No Mac access
No file transfer capabilities.

In Betracht gezogene Alternativen

GoTo Meeting und AnyDesk

Warum FixMe.IT gewählt wurde

Cost and ease of access for end user.

Gründe für den Wechsel zu FixMe.IT

Cost is definitely the main factor.

Vorteile

FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Nachteile

Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

Vorteile

The image quality and response times are excellent even with a poor internet connection. In extreme situations we still have access to our client's screens long after the accompanying Skype call has lost its connection.

It very cost effective as we do not need a license for everyone in the team, we rarely need more connections at any one time than the 3 seats we have purchased.

Our clients find it very easy to connect and it is the desktop sharing app which is blocked least by our customers - all UK Higher Education Institutions with strict security policies.

Nachteile

We have used it for so long we no longer find anything that we would like changed.

Vorteile

The software is straight forward and super easy for the clients to get connected, definitely recommend it for any small to medium business that needs remote support.

Nachteile

Doesn't always support full screen, sometimes it doesn't optimize well with older versions of windows.

Vorteile

Very low overhead on the hard ware. It works well and it's responsive. The functions are laid out nicely

Nachteile

Annual billing, doesn't have Mac support other rdp software have app support top. Fixme.It is still chasing there competition but still charging about the same amount for less options

Vorteile

Multiple remote clients. Able to see if the user is working on the machine before connection (this is a unique feature!)

Nachteile

Its just opensource RAT software, with a few added features. Not enough features to warrant the cost...However, I am hoping for more features, such as multiple screen handling. Need Expert Client to remember the sort order & layout of Unattended Clients

Vorteile

Please read comments. All positive.

Nachteile

None really.

Vorteile

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

Nachteile

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

Vorteile

Easy to use and intuitive. Very useful for troubleshooting with it's remoting features. Prompts for a set time before taking control. Window for communication with user. Persists through reboots. Able to boot into Safe Mode. Monitors whether computers are online or not.

Nachteile

It is a very basic program with not a whole lot of features. Cannot customize the display columns. Can only view computer name, logged in user, activity, status, installed on date, and last connected date. It would be useful to have information about the OS, manufacturer, etc. A place to store notes about a device. Would love the option to add custom columns, mapped to WMI properties.

Vorteile

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

Nachteile

There is nothing that I don't like about FixMe.IT

Vorteile

The software uses little pc system resources when running on my laptop. It also seems to take less internet bandwidth than other systems. It is also very simple when instructing remote users to setup to allow remote access.

Nachteile

The biggest con that I have with this software is that there is no mobile (iPhone or iPad) application. Many cases I'm in the field with my mobile devices only and need remote access to clients.

Vorteile

Easy to have remote users install. Simple console. Great value for money.

Nachteile

No Apple support, no multi user support.

Vorteile

Price. Very cost effective.
Efficiency. Connects just about every time.
Speed of experience. Once connected, the experience is excellent.
Ease of use. Using it on alternative PCs is easy. Training people to use is also easy.
East of deployment. Getting new PCs connected is a snap.

Nachteile

No Mac remote access. Would be nice, but not essential to my business.
No mobile app. Again, would be nice, but not essential.
The occasional hanging connection to a PC. Sometimes its takes a while to establish the connection. And sometimes It wont connect at all (even through installed). Very rare however.

Vorteile

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

Nachteile

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

Vorteile

Simple to use and professional looking. It is also reliable following a reboot.
I also like how it can save login credentials for unattended computers.

Nachteile

trying to explain to a "not so tech savvy" user that the website is fixme.it not fixmeit.com or something like that.

Vorteile

The ease of use of both the client software and the customer support side software is fantastic. Also the ability to have a custom landing page for your customers to use has been great.

Nachteile

As of right now we havent found any drawbacks to comment on.

Vorteile

>It is very easy for the customer to get connected
>Managing multiple computers is a great feature
>Transferring files is a piece of cake
>Reboot and reconnect helps my support sessions go fast with less pain for the customer
>You can't beat the cost
>Unattended access is very easy to setup and initiate when appropriate

I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more.

I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen.

This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers.

Nachteile

The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one.

Vorteile

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Nachteile

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

In Betracht gezogene Alternativen

RealVNC Connect

Warum FixMe.IT gewählt wurde

Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.

Gründe für den Wechsel zu FixMe.IT

Usability

Vorteile

Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine.

Nachteile

No ability to force wake a machine on unattended access.

In Betracht gezogene Alternativen

ConnectWise Automate

Gründe für den Wechsel zu FixMe.IT

Once I was the ease of installation and use of FixMe, every other support software faded away fast.

Vorteile

The service provides instant protected access to client computers as a one-off support session, but also provides unattended access for ongoing maintenance and remote management. The clipboard functionality as well as the file transfer work much better than the default LogMeIn experience. This is head and shoulders above other services at a price point that demands a subscription.

Nachteile

The only issue we occasionally have is some latency from some of the computers we support, but I suspect this is due to slow internet on their end.

Vorteile

I have been using it for 2 years and never had a problem. The program works with PCs and laptops and never fails to perform

Nachteile

nothing to dislike with this product is works on everything

Vorteile

It is so easy to use and even our end users are able to find it, open it, and give the code to start the session. The cost is very reasonable.

Nachteile

It is basic software, but that's what I like about it. It keeps the cost down and it's so easy to use.

Vorteile

Ease of use
Set of features is a great value
Reporting
On demand and unattended access all included
Customer service
All great.

Nachteile

This product would be perfect if it had support for Macs, both to be able to connect to Macs, and to use a Mac to do the connecting.

Vorteile

I currently use Logmein and FixMe.IT and for the price FixMe.IT is easy to use and works as it should.
you can set up unattended access.
we have a link on our website to direct our clients to use when we need access that is not setup as unattended.

Nachteile

Only Windows based computers
we can not access Apple computers

In Betracht gezogene Alternativen

GoTo Meeting

Warum FixMe.IT gewählt wurde

Price for the service

Gründe für den Wechsel zu FixMe.IT

price and ease of use simple to deploy

Vorteile

I like how easy it is to use and that I can set it up so I can log in when they are not around.

Nachteile

It has become an issue more and more that the software is not Mac compatible. This is becoming a bigger and bigger requirement and needs to be addressed soon.

Vorteile

I like the new Multiple screens and it is
Easy to use. The File transfer is very useful as is the Admin login

Nachteile

It is relatively expensive to use of you have multiple users within a company the cost can quickly mount up.

Vorteile

The price was first and foremost, with a monthly subscription a month you can't get better than that. Surprised to find the client software very stable, robust, never down and conveniently simple. When I tell my clients to go to fixme.it to start a support session I am never disappointed!

Nachteile

I honestly have no complaints. I am committed now and look forward to the months ahead.

Vorteile

Software is lightweight and easy to install for on-demand access. Serves as a great backup for traditional RMM software.

Nachteile

I think remoting into a PC with multiple monitors is a bit "clunky". I do not like having to manually switch between them. Also, a remote background feature that lets you access the CLI without having to interrupt the user would be great.

Vorteile

Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client.

Vorteile

Easy to set up unattended access
Useful UI on remote host as well as master computer.
Super fast connection speed over LAN and even over the net.

Nachteile

Can only have one unattended license per remote computer.
Can only have one expert client oen at the same time.

Vorteile

The domain is easy for clients to understand and the client instructions for connection are presented well.

Nachteile

No mac support (at the time we used it).

Vorteile

The product is easy to install and get running for the first time and the staff was very helpful in understanding the program. Easy to use and understand. Not as many problems with screen scaling as others. Cost is great

Nachteile

The only thing I need is a mobile app. A lot of the time all I need to do is log into a remote system to see if network equipment is up and running. It would be great if I could do this from my Android phone and not have to drag out my laptop when on the road.

Vorteile

Ease of use

Nachteile

Lack of simple branding options.

Vorteile

Ease of use getting my customers connected with a client ID and the unattended access feature.

Nachteile

I cannot name one negative thing. It is a perfect fit for my business.

In Betracht gezogene Alternativen

Splashtop

Warum FixMe.IT gewählt wurde

Very secure. I do not have to do any port forwarding in the customer's router.

Gründe für den Wechsel zu FixMe.IT

Pricing and monthly billing

Vorteile

FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.

Nachteile

The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux.

Vorteile

it always works and the connection quality is great. the ability to save unattended clients is a great feature as well.

Nachteile

no apple support. i feel like the development on this has taken way too long.
would also like an option to generate a client ID for customers to input on a web browser for us

Vorteile

The recent multiple connections feature is fantastic. We like the way it is continually progressing.

Nachteile

Hardly any cons at all, no real complaints. That said, the interface could be inproved a bit. We would really like to have a "last seen" column.

Vorteile

I like that I can Sort the unattended Machine by Customer. I also like that it does not use a browser to connect to the customer

Nachteile

Not Much- I think that they can work on the multi screen function a bit
When there are multi screens the resolution is way too small.

Vorteile

easy to give access for the client
Personalize to your company
great support

Nachteile

We would like to have support for Macintosh

Vorteile

Having a centralized database of all of our customers. The ability to install unattended access when needed and the ease of putting a desktop shortcut on the users account to easily allow them to double click it and then give us the ID number.

Nachteile

Not having the ability to lock the keyboard and mouse from the end user when working on their PC and they think they can keep working while you fix the issues they contacted you for.

Vorteile

price, simplicity of getting connected to remote clients, customization

Nachteile

currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine.

Vorteile

It is reliable, easy to direct end users to install and connect, cheaper than TeamViewer.

Nachteile

Wider support for Mac OS, Linux, Chrome and Android would be handy. Very limited with windows devices only especially when many of our schools are going cloud based and Chrome devices are increasing in the education sector where tighter budget means cheaper and simpler devices are called for i.e Chromebooks.

Vorteile

It is very easy to use with the customers.

Nachteile

It doesn’t work on MAC or iPad. I would like to see an iPad app for quick accesss or support

Vorteile

One of the coolest software to debug or access machines remotely.
Because of this it allows us to remotely resolve issues that incur in our systems without any hassle. A must have tool for any IT organisation. Features such as clipboard transfer, drag and drop and copy paste options for file transfer are very useful.

Nachteile

There is really no much downsides or shortcoming in the software. I rate it very high as per my experience. A must have tool.

Vorteile

a) It is extremely light
b) It provides a great number of Unattended clients.
c) Unlike the major competitors software, it does not crash on Win 10 updates
d) About 1/3 of the yearly cost of the major competitors offerings

Nachteile

a) When the client has customized their screen, is not always easy to see the download meter. For example, if the client's screen has a dark background, the meter is almost impossible to determine.

Vorteile

The system is easy for remote users to connect and receive support. It is very responsive even over low bandwidth connections.

Nachteile

Does not support multiple operating systems. Would like to have a single solution for Windows, Mac and IOS.

Vorteile

Never an issue remoting in to peoples computers

Nachteile

sometimes it kicks you out when you logoff a pc, sometimes its fine

Vorteile

The product is really easy to use and is deadly reliable. No issues with operating system variations or other individual PC differences, seems to always fire up and run just fine. AND, it the cost is amazingly low when compared to competitors.

Nachteile

The product works quite well and does what it is advertised to do. I wish I could store a few more "Unattended" connections as we presently manage in excess of 1000 PCs. Otherwise, nothing comes to mind.