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Alle Bewertungen zu Userlike Filter anwenden
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Quick Customer Service Plus It's FREE
I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.
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Quelle der Bewertung
Generally speaking very good.
A definite increase in conversions from the website.
Vorteile
It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.
Nachteile
Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.
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Quelle der Bewertung
Userlike Review
Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.
Vorteile
- Easy to use
- Top support
- Working without problems
- Clean interface
Nachteile
- Some special features are missing, e.g. prioritising chat partners
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Free trial gives great insight into how live chat can help grow your business
Vorteile
The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.
Nachteile
Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Review for userlike installation and use in an onlineshop environment
Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.
Vorteile
I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.
Nachteile
It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.
- Unternehmensgröße: 501–1.000 Mitarbeiter
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Quelle der Bewertung
----is very very firnedly
not yet
Vorteile
easy to use and a great interface, i like the modern look and feels and the ajax integration on my website
Nachteile
a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great
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Quelle der Bewertung
Userlike is an easy-to-use, easy-to-format tool, allows you to edit preformatted messages.
More budgets.
Vorteile
Userlike is an easy software to use, easy-to-format tool, allows you to edit preformatted messages and is autoresponder.
Nachteile
Although Userlike software is an excellent tool, with many editing possibilities, it becomes a little expensive for those who are starting your project.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
First time user
We needed another mechanism for clients to make contact with us in real time and instead of a telephone.
Still a newby with this and playing with setup options to accommodate the business.
Userlike looks like it will do the job.
Vorteile
The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.
There are several videos available to help with setup
Nachteile
I would like to add further comments in between fields in the registration part of the widget.
- Branche: Internet
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to user, reliable, loads of config options and great support
Better support options, direct user contact, less effort in communications
Vorteile
It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems.
Nachteile
It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent.
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Quelle der Bewertung
Nice!
Vorteile
I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated.
Nachteile
I need a special chatroom for every client. For example I create chatroom and share just link.
And special good price for freelancers.
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Quelle der Bewertung
It's amazing!
Vorteile
I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Game changing
Vorteile
Live chat on your website really helps attract more people and sell more
Nachteile
The support team could be more helpful but overall happy
- Branche: Hochschulbildung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
I love Userlike - for so many reasons!!
It's a great research tool.
Vorteile
I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy and fast setup of the software. Team members are invited with a few clicks.
Quick and easy communication with customers directly through the website.
Vorteile
Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!
Nachteile
Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.
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Quelle der Bewertung
Easy to configure for the first operator, well done features
Vorteile
modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features
Nachteile
No parallel usage of chat panel and configuration panel with admin account (same as one of the operators)
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Quelle der Bewertung
A perfect customer support! Easy to install - also for people with only few background...
Vorteile
It's a short way to stay in contact with my customers. It is easy to handle and the design is also very nice.
Nachteile
nothing found yet. I'm not a professional and so I couldn't find any weaknesses yet. What should I say?
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Quelle der Bewertung
easy to use, quick setup
Vorteile
Usability is really good and very easy. The time for Setup and Integration of userlike is short time.
Nachteile
From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
best on line chat app i could find
included into some commercial SaaS sw for online assistance
Vorteile
very easy to setup on server and use (takes minutes)
lots of options for look & feel, very good look & feel
operator console very complete and intuitive
Nachteile
operator console is only web based (not the best option in my opinion in many cases)
integration with usual IM chat tools possible but awkward
a bit pricey and not very flexible on purchasing options
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Solid Solution
Vorteile
Like that is allows us to stay connected to potential prospects.
Nachteile
Nothing really bad to say about it, overall satisfied.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Very useful and intuitive
Vorteile
Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.
Nachteile
Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
An excellent system for a small-medium sized business
Vorteile
The software is at a good price with all the necessary features required by a small to medium-sized enterprise.
Nachteile
Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.
- Branche: Versicherung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Website Chat
Vorteile
If you need the bells and whistles of a chat program; this is the program to use.
Nachteile
It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good quality of services and it works very well
Vorteile
The number of interactions with the visitors on my website increase after the installation of chat.
It works fine and it is easy to understand. Recommended
Nachteile
I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Amazing and practical
Vorteile
Customers have the possibility to be in direct contact with our services. So, we can answer more rapidly to their questions about any information, their order etc...
Nachteile
Just one thing : the language. It could be easier to use if we've got the possibility to change it into another language such as French in that case.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
No real issues
Easy to interact with customers on the website. Multiple widget display options too.
Vorteile
Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account.
Nachteile
The interface could be a bit better, particularly with the display section for historical chats but overall happy with product.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
The program meets the expectations quite well. It's really easy to set up.
A simple option to interact with customers who visit our website.
Vorteile
Has a special plan for startup
It integrates very easily into the wordpress we use.
It has a great variety of options to configure the graphic aspect and its behavior.
It has a bot that makes the offline conversation with the client more interactive
It would emphasize its integrations with other programs like Freshdesk for example.
Nachteile
No triggers to configure based on user behavior.
You do not have the option to acquire a license for a single agent.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
App works great, I installed and had zero issues
I can now chat with anyone that goes to my site.
Vorteile
Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it.
Nachteile
Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great design and functions
Vorteile
I was looking for a solution that will offer all needed functionalities for free and have a great design. So far Userlike stands for me as the best option on the market.
Nachteile
Since the great design is one of the main requirements for me, I would welcome having basic customization included in the free version.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Pro level chat for small web sites. Pretty straightforward with lots of extensibility features.
Vorteile
Easy site integration. Professional look/feel with lots of add-on capabilities.
Useful audio & visual cue notifications.
Nachteile
Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session. Still not sure where to find the off-line messages.
- Branche: Medizinische Geräte
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Excellence customer support software
Vorteile
Features are good, easy and very quick to understand with no complexcity
Nachteile
Too good, everything is good, performance is good
Antwort von Userlike
Hi Vertika,
Thank you for your review! We're glad to hear that you're enjoying Userlike.
Happy Chatting!
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
I really love this chat
Vorteile
the support is really fast and they are so kind, the design is beautiful and I think it´s realy easy to use.
Nachteile
in this moment I´ve change some things about the chat, like new fields and lenguage, but when I put the code into my page, it doesn´t show the changes i´ve done.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Useful feature with lots of possibilities
Vorteile
- nice frontend, very modern
- lots of options to individualize the tool
- attractive pricing
- fast customer support
Nachteile
- for smaller businesses there are nearly too many options for the configuration, but the fast customer service could solve all my questions
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
offers all features looked for and even more
easier access to potential customers
Vorteile
easy starting, easy learning for the staff
b2b essentials integrated
price value relation okay
easy to adapt to own design
Nachteile
some configurations difficult to find
push service connected to our own mail system would be helpful
- Branche: Internet
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Very User friendly
Thanks
Vorteile
This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage
Nachteile
Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Very easy ti use
Vorteile
Thanks to the Chat, we can get closer to our visitors and provide them with a quick response to their request.
Nachteile
Analytical monitoring is only available for Corporate plans. damage because it is an indispensable tool for all companies, large and small.
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Th best Platform
Vorteile
It is a very valuable platform to work in a team through a chat
Nachteile
Nothing, it is a very valuable platform for good teamwork
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
very nice to use this tool, Support is very fast an easy
Vorteile
The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.
Nachteile
sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.
- Branche: Bibliotheken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
easily installed, easy to handle
Powerful tool, easy to handle, easy to install!
Vorteile
I like especially the simpleness of the tool. Just a few clicks and you can start chat sessions on your website. The chat panel is optimized for quick answers. With various makros you can prepare in Forehand you can answer really quickly. For a lot of functions there are tutorials and the customers service is top!
Nachteile
The price is pretty expensive, seen that there are freeware-tools available in the net. But you get a really professional tool with a very good support. So it is worth the money. The amount of Operators in the Team Upgrade (3 only) is nevertheless too small.
- Branche: Übersetzung und Lokalisierung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Region: Japan is missing?
I am new to this system. So far so good.
Vorteile
Easy to deploy on my Jimdo website. Free for a minimum use.
Nachteile
In the profile setting, there is no county as Japan. There is no Japanese UI. If there is any, your service will very popular in Japan.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Chat for webpage
Really good, will definitely keep using it and if the company grows for sure get a premium account
Vorteile
It is fast, settings are easy to apply, and the result is great.
Nachteile
Settings do not always get saved, I needed to contact the support a few times
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Beginner
I really like it...So my experience is positive so far.
Vorteile
I like that you can customize the chat and that it is proactive. Live chats often hurt loading time.
Nachteile
I haven't experienced it yet but I believe it may harm my loading time.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great and easy to setup tool for customer support
Vorteile
Its integrated in minutes and is very easy to customize. Seeing the user typing in realtime is helpful too.
Nachteile
The free version is very limited in features but the price for the smallest plan seems to be totally fair.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Comprehensive Tool
Userlike has a clean interface and is very easy to set up. Once setup, going into the live modus is a quick too and you can start chatting with possible clients in less than 20 minutes.
Vorteile
Easy to setup
Flexible Design
Nachteile
Haven't encountered problems just yet.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Great Chat
Vorteile
Our Costumers were more confident to buy on our website, when they saw there is a chat and they can talk to a person
Nachteile
The Software requires some setup, but not really difficult. Overall its really recommendable
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
This chat is one of the best chat you would have ever seen
The customers really loved the chat ui :) I had it test too but i did'nt find any bug Also their chrom extension is also good
Vorteile
The most best thing about this is probably the ui and the easy integration system. The dont keep on spamming about purchasing their pro version! Its probably the best out there though :)
Nachteile
The only think which can be called as cons is that it has no mobile app, Although i think the mobile version is good.
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Quelle der Bewertung
This is truly a GREAT addition!
Being able to connect to the potential client in real-time has HUGE benefits! Any business owner that is looking for revenue increases will tell you that closing the potential client as quickly as possible is a HUGE benefit. This allows you to close the sale quicker because the client is already directly contacting you.
Vorteile
Userlike Live Chat is very user-friendly! The software is easy to implement into various websites and web spaces.
- Branche: Textilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Userlike review
Globalement, je suis très contente de l'outil Userlike et nos clients sont aussi très satisfaits.
Pour l'instant, nous ne pouvons encore évaluer la performance de cet outil mais nous savons déjà que grâce à lui nous avons reçu beaucoup moins de mails dans notre boîte mail de contact.
Vorteile
-> Chat panel très facile d'utilisation
-> Widgets très faciles à configurer
-> Réactivité du chat
-> Les macros
Etc ....
Nachteile
-> Pas d'envoie de fichier dans le chat panel
-> On en peut pas répondre aux messages hors ligne directement sur Userlike
-> Il manque certains paramètre de configuration
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Quelle der Bewertung
very nice, small improvements possible
Better customer support
Vorteile
Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan
Nachteile
The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Nice live Chat Tool
Vorteile
We liked the flexibility of Userlike. We have a lot of possibilties to go online and to be available for our customers.
Nachteile
the complexity. There are so many features we just do not need.
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
Great integration with CRM
Integration with CRM, so that i can keep track of my leads that come from my website.
Vorteile
the integration with SugarCRM. Also, it's a very intuitive platform and very easy to configure, my overall experience is good.
Nachteile
Price, it's more expensive than zendesk and you need to get the highest subscription of userlike to get the professional features of zendesk