Userlike – Bewertungsseite 4

Vorteile

Awesome functionality
Easy to setup
Highly customizable
Easy to use
Perfekt use of roles and support topics*

* We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator!

Nachteile

To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time

Vorteile

The 'free' option is sufficient for a small business, with no limit on chats and essential features included.

Nachteile

Slightly confusing what's actually included in the free option, as the free trial includes premium options and reverts to free at it's end (a very minor criticism).

It would also benefit from a customer service mobile app.

Vorteile

This software helps my website manage my customers and provide support. It provides all features a small business will ever want.

Nachteile

The software is sometimes slow. The documentation seems to be lacking sometimes too and the customer support is not the best.

Vorteile

I managed widgets by myself ,it was very easy to set up things there.

the option to change texts and use different languages is really good

Nachteile

Some essential points should be more visible- like how to go online, reply to chats and etc.
It would be better to have step-by step user guide-so we set up one widget with one operator- it will help us to understand features fully.

Vorteile

+ Very good usability
+ all texts can be customized / translated
+ working times can be defined
+ API
+ Very good live chat support from userlike
+ DSGVO conformity
+ ...

Nachteile

- no mobile apps yet, but in development

In Betracht gezogene Alternativen

Vorteile

The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

Nachteile

There were a few settings in the setup of the chat widget that we didn't find that intuitive.

Vorteile

We can provide the user exactly what we want to provide - real time and mobile usable chat software for getting in contact with our counseling. Easy to adapt to our corporate design. If no operator is online, requests get automatically converted into mails/tickets. Customer support is perfect, helped quickly and solved our problems immediately.

Nachteile

Until now, there is no feature we are missing.

Vorteile

- Very easy to use
- Great setting possibilities
- Good adaptability
- Good value
- Fast Support from Userlike

Nachteile

- It would be great if you could send pictures in chat
- Individual modules (such as analysis) are not purchased separately

Vorteile

- easy to use
- reliable
- integrations

Vorteile

The product is very functional, but to ephasize one of the options that is most useful for us is the ability to use it in multiple languages and that the automatic responses are very precise and informative to the users.

Nachteile

So far we have not encountered any major disikes, but maybe the configuration of the operatiors is not so easilay visable from some panels. This is a bit confusing for our employes when setting ther profiles.

Vorteile

UserLike is a really easy to use Live-Chat Tool. The installation is super easy and you can make all settings through the Chat Panel. I love the simple and familiar design of UserLike which work perfectly on mobile phones.

Nachteile

I am a german user and not all the words in the Chat Panel are translated to german. But it is quite self-explaining, so not such a big issue.

Vorteile

The control panel offers many options even in free version and its easy to walk through the initial configuration. Its possible to fully customize the chat widget on site which was a main criteria for us.

Nachteile

It would be great if there would be an app for iOS and Android to chat with users while on the go.

In Betracht gezogene Alternativen

Vorteile

I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website.

Nachteile

The notification system could use some improvements. Mostly I would like it to notify my phone when a chat is received.

Vorteile

Ease of used that you can go online and ofline whenever you want

Nachteile

No bots on free plan and limited functionality without paying for a subscription

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Userlike

Vorteile

It is very easy to use, keeps everything in one place. best and most efficient way of doing some market research

Nachteile

sometimes it takes a very long time to load. It also can be a little but confusing with all the options.

Vorteile

It's easy to install and took me just a few minutes to start chatting with customers. Had a question since it was not working on mobile devices immediately and support helped me out perfectly.

Nachteile

The only thing I could think of is that the software loses connection sometimes. But it doesn't really bother me and could also have something to do with my internet connection.

Vorteile

- fast website performance
- easy to implement
- good support
- german product considering european data rights
- a white range of functions (..but needs time to be discovered!)

Nachteile

- Automatic answers in terms of FAQs reacting on customer keywords, can just be realized with the highest licezense modell FLEX
- Knowledgebase (e.g. as a FAQ base!) does not exist at the moment

Vorteile

I design websites hence I helped a company set up Userlike Live Chat on their website and their customer relations improved much positively, Userlike Live Chat has awesome tools that improves user experience.
Thumbs up to the team for making this software

Nachteile

The integration process didn't work at first but I later got a hang of it

Vorteile

Different widgets possible, customer can leave message behind, immediate contact with the customers.

Nachteile

In mobile version, the chat screen takes the complete screen. Sometimes extensive to do adaptations afterwards.

Vorteile

Very easy and simple to use.

Nachteile

A bit more flexibility so it could be possible to "transfer" a chat from one operator to another.

Vorteile

I really like that it's so easy to use and implement. We needed less than half an hour to have a good chat tool on our homepage. It's really intuitive - for the operator and for the webvisitor. Features and functions are nice - I like the option of automated messages.

Nachteile

It would be great if there were more design options available in the free version, otherwise it's not possible to keep the CI. But hey - it's free. ;)

Vorteile

Price was affordable and I didn't feel pressured.

Nachteile

Never had an opportunity to use it. I was trying to read all of the ridiculous SPAM Li eChat sent me.

In Betracht gezogene Alternativen

Vorteile

The tool was easy to implement on our website and pretty much worked out of the box. We at zdreicom like the look and feel.

Nachteile

We didn't figure out some details, like how to activate sound for incoming messages, how to configure that the incoming messages are sent by mail for example yet and we didn't manage to contact the support yet.

Vorteile

- Very professional and performant Wordpress widget wich runs perfectly well
- Very good and convenient offers and services for start-up companies

Nachteile

- Findig all the various features takes some time

Vorteile

I like all the features that are implemented in the software. Mostly how is designed and how it looks on the customer view.

Nachteile

The practical interface for the user could use some changes. I really think that the interface could be more user friendly.

I am planning to expand my online business and use "Userlike" as my main chat software, but i see myself trying more than i have too , in explaning to my employee's how to use the software.

I feel it need some features to more features to.compete with other chat softwares, like "Intercom" etc.

Vorteile

Userlike has a free subscription model, so it allows small business like us to test it on our website to be sure it is the good product for us. And he took me 10 minutes to do all the settings.

Nachteile

It was difficults for me to find the secret sentence or something like that to put the pluging on our wordpress website.

Vorteile

The product was easy to implement and configure. We run our website in multiple languages, and the product easily supported this.

Nachteile

The operators need to login to the website at the beginning of each work day. It would be useful with an agent that could be installed on their computers for automatic login.

Vorteile

I really like the interface and easy use policy. Just install the plugin on WordPress or put the code and Done to start. Mostly like the color options and design to attract more customers. And also it's working great on every device so I can use it with my mobile too for reply my customer when I'm out of the home.

Nachteile

I think it should have image and file sending option too, that can make it greater to use as customers and marchets need to share screenshots most of the time.

Vorteile

Userability . It is really easy to install and to use. Even not having knowledge about IT or Web pages, I got a very good support from the team when I had questions.

Nachteile

Could be more personalize . I´d like to create a different way to visit our web page. Our clients schould feel that they are not only visitors of our web. They should have a question in advance like " Are you already enjoying the OLAO Coaching at your company?" and then after " Yes" It could appear a kind of " Writte your OLAO Health Password"

Vorteile

Ease of use, simple to set up, user get feedback on a real time base, It does not affect scalability and latency

Nachteile

Inability to customise the color
Less Spam filter functionality
Poor security guide
Thank you for letting me review

Vorteile

The panel is easy to install and use. Very helpful tool, to make the service to your customers even more powerful! And the support is always there, if you have any issues. Really very good!

Nachteile

At this point, I don't anything, that I don't like. Only the integration of the chat in slack (and not only notifications) would be very useful!

Vorteile

Easy to implement and easy to understand what to do and how to configurate.
All options present as far as we can see.

Nachteile

Nothing special. Just struggled a bit with priorities : you can fix hours for live chat. On the other hand each operator can be on or off duty. If not in live chat hours and you keep your operator post on duty it seems to take the lead. If you forget to close your life chat as an operator, people think you'are online.

Vorteile

Pricing is great, believe. I realised all competitors are charging per seat, but you bundle seats into a package. Great!

Nachteile

I need you guys to create a desktop client for windows and other OS. it makes life easier. i think that will make it easier to receive notifications on online visitors as well.

Vorteile

I relly like the usability. Before userlike , we used a freeware (tawk.to)..but it it was really confusing for a user without huge understanding in computer science...

Nachteile

In my opinion the price is a little bit to high. Of course, there is a good customer support, but 29 for 3 operators and than the jump to 99 for 5 operators

Vorteile

It is easy to install and even easier to use. You have alot of options u can use

Nachteile

I liked everything about it, i can not think about anything i did not like

Vorteile

It has a lot of customizations. Probably a little bit more than Drift. Other than that, I can't think of anything it's better at drift than.

Nachteile

It takes forever to set up, and is not as intuitive as drift, which is annoying. Also, it doesn't have a phone app, which is seriously missed.

Vorteile

- Integrations solutions
- UI chat widget

Nachteile

- The mobile chat from in the dashboard (where you manage the conversation with the client), tight screen, not really a good experience
- Lack of app messager to support conversion

Vorteile

Easy to configure and to use.
Very good support from the team.

Nachteile

Should be able to track and make use of IPs with more precision than "country area".
Should be able to select the type of widget we want for each page straight from the dashboard (without having to code)

Vorteile

Easy to use and we are in control so we are able to respond immediately anytime time or night.
Once you start using Userlike you will surprised how many people do use chat to ask questions, delivery times etc

Nachteile

Cant say there is anything negative about Userlike, It just seemed to be the natural addition to our website

Vorteile

We love userlike because it's so easy for our customersto get in touch with us without typing long mails or waiting in boring wait loops. The software is pretty easy to use & and if there are any questions, there is great support team!

Nachteile

The only Contra i could tell about userlike is the missing mobile solution, but eben that will be available soon, so there are no points we can complain about.

Vorteile

all are Translate in lot of language. chat and Dashboard
easy usability. really easy to use all of tools
good free mode. Lot of applicaitons in just free mode

Nachteile

no app mobile. they have good robot, but not mobile app.
no button add number and call me. But i think, they will add soon :)

Vorteile

Look and Feel, Support, reaction time employee

Nachteile

There is no option for a chat bot. Testtime is to short.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Userlike

Vorteile

Login and setup is really quick and easy. Implementation to the website takes only minutes

Nachteile

in the first testing phase I found no real cons yet.

Vorteile

Slack Integration and TYPO3 Extension. Cool Website and great comparison of pricing-versions. Customizations possible.

Nachteile

OperatorHours-Management missing? Differences between widgets, rolles, operators and chat-windows not easy to understand at the beginning.

Vorteile

userlike allow us to connect with users in an easy way. It is really easy to use and implementation takes less than an hour

Nachteile

as every good piece of software, pricing is the key issue. It would be a good point to offer more freemium packages.

Vorteile

- Quick help
- Easy to use

Nachteile

- When you finished the chat and you closed the window, the window displayes again a few minutes later (to tell me that the customer is offline).

Vorteile

I like the customer support: speedy, friendly and competent.
In addition, I like that there is a free-version available. Thank you!

Nachteile

I would like to have a package in between the free-package and the team-package.
I don't like that there is no chat bot available.